scholarly journals PREDICTIVE FACTORS OF EMPLOYEES SATISFACTION IN TELECOMMUNICATION CALL CENTRE SECTOR IN TURKEY: A CASE STUDY WITH STRUCTURAL EQUATION MODEL

2021 ◽  
Vol 22 (2) ◽  
pp. 151-165
Author(s):  
Rıdvan KESKİN ◽  
Sadullah LUDERS ◽  
Artun TOPAÇ
Keyword(s):  
Structural Equation Model ◽  
Predictive Factors ◽  
Structural Equation ◽  
Equation Model ◽  
Call Centre ◽  
Employees Satisfaction

scholarly journals Empirical Underidentification with the Bifactor Model: A Case Study

2017 ◽  
Vol 78 (5) ◽  
pp. 717-736 ◽  
Author(s):  
Samuel Green ◽  
Yanyun Yang
Keyword(s):  
Structural Equation Model ◽  
Structural Equation ◽  
Equation Model ◽  
Bifactor Model ◽  
Data Sets ◽  
Bifactor Models

Bifactor models are commonly used to assess whether psychological and educational constructs underlie a set of measures. We consider empirical underidentification problems that are encountered when fitting particular types of bifactor models to certain types of data sets. The objective of the article was fourfold: (a) to allow readers to gain a better general understanding of issues surrounding empirical identification, (b) to offer insights into empirical underidentification with bifactor models, (c) to inform methodologists who explore bifactor models about empirical underidentification with these models, and (d) to propose strategies for structural equation model users to deal with underidentification problems that can emerge when applying bifactor models.

scholarly journals THE ANTECEDENT OF CUSTOMER SATISFACTION

2020 ◽  
Author(s):  
Andala Rama Putra Barusman ◽  
Evelin Putri Rulian ◽  
Susanto Susanto
Keyword(s):  
Customer Satisfaction ◽  
Structural Equation Model ◽  
Customer Relationship Management ◽  
Structural Equation ◽  
Hospitality Industry ◽  
Relationship Management ◽  
Customer Retention ◽  
Equation Model ◽  
Customer Relationship

Taking a case study of tourism as hospitality industry in Lampung Province in Indonesia, we analyze the antecedent of customer satisfaction and its impact on customer retention. Using Structural Equation Model (SEM), we find that customer relationship management has a significant impact on service quality, customer satisfaction and customer retention.

scholarly journals Structural Equation Model on Factors Affecting Students Satisfaction towards University Library: A Case Study

2021 ◽  
Vol 6 (2) ◽  
pp. 23-33
Author(s):  
Zahayu Md Yusof ◽  
Masnita Misiran ◽  
Hasimah Sapiri ◽  
Massudi Mahmuddin
Keyword(s):  
Structural Equation Model ◽  
Undergraduate Students ◽  
Structural Equation ◽  
Equation Model ◽  
Online Services ◽  
Factors Affecting ◽  
Library Management ◽  
University Library ◽  
Students Satisfaction

Library in the university is known as the centre of knowledge. University library offers learning support, research requirement and also teaching materials. The objective of this study is to identify the most (and least) factors that contribute to students satisfaction towards university library. A case study on selected respondents consist of 266 undergraduate students was conducted. Their opinion on the library services has been recorded. Questionnaires were distributed to the respondents. Structural Equation Model was developed to display their responses. The finding concluded that online services and collections have significant relationship with the overall satisfaction towards the library, whereas facilities and library staffs do not have significant contribution to the satisfaction. As a suggestion, the library management should improve their service quality by upgrading the online services such as wireless access, library website service,  and online book renewal process to mentioned a few, which might be effective in improving the students’ satisfaction towards the library.

scholarly journals PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS NASABAH DENGAN KEPUASAN NASABAH SEBAGAI VARIABEL INTERVENING (PT BANK RAKYAT INDONESIA PERSERO TBK CABANG BANJARMASIN SAMUDERA)

2021 ◽  
Vol 10 (2) ◽  
pp. 24
Author(s):  
Nadia Mauliditta Septiana ◽  
Dwi Wahyu Artiningsih ◽  
Hairudinor Hairudinor
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Structural Equation Model ◽  
Customer Loyalty ◽  
Structural Equation ◽  
Hypothesis Test ◽  
Equation Model ◽  
Partial Least Square ◽  
Least Square

The purpose of this study is to analyze the Effect of Service Quality on Customer Loyalty with Customer Satisfaction (Case Study of PT Bank Rakyat Indonesia Persero Tbk Banjarmasin Samudera Branch. The type used in this research is explanatory research because this research explains the causal relationship between research variables through the hypothesis test that has been formulated previously. The analytical method uses Structural Equation Model (SEM) with Partial Least Square (PLS) Program. The results of this study prove that Service Quality has no effect on Customer Satisfaction at BRI Bank Prince Samudera Banjarmasin Branch, while Customer Satisfaction has a positive and significant effect on Customer Loyalty. And Service Quality has a positive and significant effect on Customer Loyalty.The results of this study prove that Service Quality has no effect on Customer Satisfaction at BRI Bank Prince Samudera Banjarmasin Branch, while Customer Satisfaction has a positive and significant effect on Customer Loyalty. And Service Quality has a positive and significant effect on Customer Loyalty.Keywords: Service Quality, Customer Loyalty, and Customer Satisfaction

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