scholarly journals Best Practices for Facilitating Difficult Dialogues in the Basic Communication Course

2019 ◽  
Vol 2 ◽  
pp. 134-141
Author(s):  
Kristina Ruiz-Mesa ◽  
Karla Hunter

Effective facilitation of classroom dialogue can stimulate open discussion and debate, challenge students to consider diverse perspectives, and promote critical student reflection and growth. Unfortunately, some instructors may be hesitant to approach controversial topics, for fear of losing face or risking chaos in the classroom. By learning and practicing established facilitation techniques, teachers can develop confidence and competence in harnessing the pedagogical power of difficult dialogue while maintaining classroom cohesion and community. This article provides 10 best practices for facilitating difficult classroom dialogues. These practices equip instructors with resources for building community, maintaining classroom immediacy, and grappling with disagreements without destroying relationships and classroom climate.

2014 ◽  
Vol 63 (4) ◽  
pp. 355-365 ◽  
Author(s):  
Joseph M. Valenzano ◽  
Samuel P. Wallace ◽  
Sherwyn P. Morreale

2019 ◽  
Vol 49 (2) ◽  
pp. 201-228
Author(s):  
Lindsey B. Anderson ◽  
Kristina Ruiz-Mesa ◽  
Ashley Jones-Bodie ◽  
Caroline Waldbuesser ◽  
Jennifer Hall ◽  
...  

Course administrators hold a unique position in academe—one that requires high levels of emotion management as part of the job. This research utilized a collaborative autoethnography to explore how workplace emotions were experienced in the basic communication course. The experiences were presented through vignettes written and analyzed by seven course administrators from programs across the United States. Four themes emerged from the vignettes: (1) acting perpetually positive, (2) (un)catching emotion, (3) rushing for time, and (4) switching roles. Each theme highlighted the multiple, and sometimes competing, responsibilities/expectations embedded in the administrative role. This research offers a discussion of each theme and informs five recommendations for managing emotions and emotional labor within course administration.


2020 ◽  
Vol 26 (1) ◽  
pp. 85-101
Author(s):  
Elizabeth Shillings ◽  
Peter Jones

Abstract Measuring the impact of Track Two dialogues has proven a difficult challenge for the field over many years. Each dialogue is different, which makes a standardized test difficult to achieve. Moreover, different actors wish to measure different things: “value” for money; impact on the conflict; how certain facilitation techniques work; and others. In this article, we present a model that can be used to measure the impact of a dialogue over time, while also encouraging reflective practice in the field. This “Reflective Practice Model” can be used to provide a snapshot of a particular moment – or as a vehicle for the accumulation of a series of such moments – thereby providing a means to observe and measure changes as the dialogue goes on.


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