scholarly journals Intelligent Service Robots to enter the Hospitality Industry: Job Termination or Gospel to Waiters

2020 ◽  
Author(s):  
Jiaji Yang ◽  
◽  
Esyin Chew ◽  
Keyword(s):  
Hospitality Industry ◽  
Service Robots ◽  
Job Termination

scholarly journals Get Close to the Robot: The Effect of Risk Perception of COVID-19 Pandemic on Customer–Robot Engagement

2021 ◽  
Vol 18 (12) ◽  
pp. 6314
Author(s):  
Jifei Wu ◽  
Xiangyun Zhang ◽  
Yimin Zhu ◽  
Grace Fang Yu-Buck
Keyword(s):  
Risk Perception ◽  
Perceived Risk ◽  
Hospitality Industry ◽  
Positive Influence ◽  
Mediating Effect ◽  
Service Robots ◽  
Industry Analysis ◽  
Social Distancing ◽  
Risk Seeking ◽  
Positive Effect

The purpose of this study was to examine the effect of the COVID-19 pandemic on customer–robot engagement in the Chinese hospitality industry. Analysis of a sample of 589 customers using service robots demonstrated that the perceived risk of COVID-19 has a positive influence on customer–robot engagement. The positive effect is mediated by social distancing and moderated by attitudes towards risk. Specifically, the mediating effect of social distancing between the perceived risk of COVID-19 and customer–robot engagement is stronger for risk-avoiding (vs. risk-seeking) customers. Our results provide insights for hotels when they employ service robots to cope with the shock of COVID-19 pandemic.

scholarly journals Service robots in the hospitality industry: The case of Henn-na hotel, Japan

2020 ◽  
Vol 63 ◽  
pp. 101423
Author(s):  
João Reis ◽  
Nuno Melão ◽  
Juliana Salvadorinho ◽  
Bárbara Soares ◽  
Ana Rosete
Keyword(s):  
Hospitality Industry ◽  
Service Robots

scholarly journals Service Robots Usage in Marketing Hospitality in China

2021 ◽  
Vol 10 (2) ◽  
pp. 13
Author(s):  
Ayse Begum Ersoy ◽  
Ziqi Cui
Keyword(s):  
Artificial Intelligence ◽  
Hospitality Industry ◽  
Essential Role ◽  
Service Robots ◽  
Human Intelligence ◽  
The Public ◽  
Advanced Technologies ◽  
The World ◽  
Interpersonal Distancing ◽  
The Impact

Since the coronavirus disease 2019(COVID-19) has had brought severe impact on all aspects of the world. A series of interpersonal distancing methods such as ensuring effective and safe social distancing among people, wearing masks, and traffic lockdown measures are also continuing to take effect to curb the continuing outbreak of the COVID-19 (“Advice for the public on COVID-19”, 2020). In response to the globally spread of COVID-19, many advanced technologies in the field of Artificial Intelligence (AI) were applied rapidly and played an essential role in the operation for several months. There are many different leading technology categories in the field of artificial intelligence and many different sub-categories within each main technology categories. Moreover, since the AGI technology does not yet reach the basic human intelligence level, this study will focus on the impact of service robots, which are already widely used in the NAI application category, on hospitality marketing in the current situation in China. In this paper the aim is to assess the effectiveness of use of service robots in Marketing Hospitality Industry during the pandemic through a quantitative study.

scholarly journals Service Robots in the Hospitality Industry: An Exploratory Literature Review

2020 ◽  
pp. 174-186
Author(s):  
Ana Rosete ◽  
Barbara Soares ◽  
Juliana Salvadorinho ◽  
João Reis ◽  
Marlene Amorim
Keyword(s):  
Literature Review ◽  
Hospitality Industry ◽  
Service Robots

scholarly journals Service robots as a tool for physical distancing in tourism

2020 ◽  
Author(s):  
Faruk Seyitoğlu ◽  
Stanislav Hristov Ivanov
Keyword(s):  
Side Effects ◽  
Social Distance ◽  
Hospitality Industry ◽  
Physical Distance ◽  
Service Robots ◽  
Physical Interaction ◽  
Emotional Distance ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
High Level

COVID-19 pandemic is affecting negatively the tourism and hospitality industry. As people must avoid physical interaction, service robots can be a useful tool to ensure a high level of physical social distance during the epidemic. This paper discusses whether the application of service robots to provide physical distance in the tourism and hospitality context is going to be beneficial or there will be side effects as well. The paper posits that service robots create a technological shield between tourists and employees that increases the physical and emotional distance between them.

Object Recognition for Service Robots Based on Human Description of Object Attributes

2013 ◽  
Vol 133 (1) ◽  
pp. 18-27 ◽  
Author(s):  
Hisato Fukuda ◽  
Satoshi Mori ◽  
Katsutoshi Sakata ◽  
Yoshinori Kobayashi ◽  
Yoshinori Kuno
Keyword(s):  
Object Recognition ◽  
Service Robots

Gentrification and functional change in Budapest – ‘ruin bars’ and the commodification of housing in a post-socialist context

2020 ◽  
Vol 65 (1) ◽  
pp. 17-26
Author(s):  
Gergely Olt ◽  
Adrienne Csizmady
Keyword(s):  
Ownership Structure ◽  
Hospitality Industry ◽  
Housing Stock ◽  
Field Research ◽  
Functional Change ◽  
Global Changes ◽  
Heritage Buildings ◽  
The Subject ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality

AbstractThe growth of the tourism and hospitality industry played an important role in the gentrification of the post-socialist city of Budapest. Although disinvestment was present, reinvestment was moderate for decades after 1989. Privatisation of individual tenancies and the consequent fragmented ownership structure of heritage buildings made refurbishment and reinvestment less profitable. Because of local contextual factors and global changes in consumption habits, the function of the dilapidated 19th century housing stock transformed in the 2000s, and the residential neighbourhood which was the subject of the research turned into the so called ‘party district’. The process was followed in our ongoing field research. The functional change made possible speculative investment in inner city housing and played a major role in the commodification of the disinvested housing stock.

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