Mengkaji Faktor yang Mempengaruhi Kinerja Pelayanan Organisasi RSUD Kota Tangerang
Due to importance of the health service, therefore is needed quality improvement and health services, so there are many factors affected. In this research the factors that affected in health service is an activity results as an individual or organization who have the same goals to fullfill necessary by means of others person activity. The Purpose : (1) to determine the affect between Proffesionalism and service organization performance in RSUD Tangerang city. (2) to determine the affects between leadership and service organization performance RSUD Tangerang city. (3) to determine the affects between an authority of management and service organization performance in RSUD Tangerang city. This research is quantitative research. In this research there are four variables, Proffesionalism (X1), Leadersip (X2), an authority of managements (X3) and service organisation performance (Y). Variable measurement in this research is using ordinal scala. Data were collected through questionnaire. The result of this research show that (1) Proffesionalism variable affets to service organization performance in RSUD Tangerang city with probability value 0,0002, (2) Leadership variable affects to service organization performance in year 2016 with probability value 0,0018, (3) An authority management variable doesn’t affect to service organization performance in year 2016 with probability value 0,204.