PERUBAHAN TIPOLOGI LAYANAN KEBERATAN PENETAPAN PABEAN PADA KPU BEA CUKAI TIPE C SOEKARNO-HATTA DAN IMPLIKASI ADANYA LEAN SERVICES

2018 ◽  
Vol 2 (2) ◽  
Author(s):  
Nur Syahrurrahmah ◽  
Ali Tafriji Biswan
Keyword(s):  
Public Sector ◽  
Business Processes ◽  
Value Added ◽  
Cost Effective ◽  
The Public ◽  
Type C

ABSTRACT Lean services in the public sector aim at streamlining the business processes so that they will become more efficient by eliminating useless and non-value-added activities. In this case, the settlement service of the customs objections is simpler, reliable, and cost-effective objective of this study is to determine the process, differences, and benefits of lean services performed on the completion of the filing of the customs declaration objection process on Main Service Office of Customs and Excise (KPUBC) Type C Soekarno-Hatta. The study demonstrated that there are efficiency of time and cost of service on appeal objection customs due to change of office typology from the Office of Supervision and Service of Customs and Excise Type of Customs Soekarno-Hatta to the KPUBC Type C Soekarno-Hatta. Keywords: lean services, public sector, customs objections, efficiency.ABSTRAK Lean services pada sektor publik dilakukan dengan harapan suatu proses bisnis akan menjadi lebih efisien dengan dihilangkannya aktivitas yang sia-sia dan tidak bernilai tambah sehingga layanan penyelesaian permohonan keberatan penetapan pabean lebih efisiensi dan kepuasan pemohon lebih meningkat. Studi ini bertujuan untuk mengetahui proses, perbedaan, dan manfaat adanya lean services yang dilakukan terhadap penyelesaian pengajuan proses keberatan penetapan pabean pada Kantor Pelayanan Utama Bea dan Cukai (KPUBC) Tipe C Soekarno-Hatta. Studi ini menggunakan pendekatan kualitatif dengan pendekatan studi kasus ini menghasilkan temuan bahwa dengan adanya perubahan tipologi kantor dari Kantor Pengawasan dan Pelayanan Bea dan Cukai Tipe Madya Pabean Soekarno-Hatta menjadi KPUBC Tipe C Soekarno-Hatta terdapat efisiensi waktu dan biaya layanan atas permohonan keberatan penetapan pabean. Kata Kunci: lean services, sektor publik, keberatan pabean, efisiensi. 

E-Government-Induced Business Process Change (BPC)

2011 ◽  
pp. 3857-3877
Author(s):  
Hans J. ("Jochen") Scholl
Keyword(s):  
Public Sector ◽  
Private Sector ◽  
Business Process ◽  
Business Processes ◽  
Public Information ◽  
Third Wave ◽  
Process Change ◽  
Related Literature ◽  
The Public ◽  
Inclusive Approach

E-government (e-gov) projects have an increasing influence on how government business processes evolve and change. While early e-gov projects focused on government-to-public information and interaction, the second and third wave of e-gov projects also emphasize internal effectiveness and efficiency, along with intra- and interdepartmental as well as intra- and interbranch integration. With these increases in scope and scale of e-gov projects, existing business processes, including core processes, become candidates for improvement and change. While the private-sector-oriented literature on business process change abounds with descriptive and prescriptive accounts, no equivalent has been found in the public-sector-related literature. Although many insights drawn from the private sector may apply, the public sector seems to develop distinct practices. This paper contributes to the understanding of current practices in e-gov-induced business process change, comparing those practices to prescriptions derived from private-sector experience. Among other factors, the more inclusive approach observed in e-gov business process change may explain the higher success rate of public-sector projects compared to those reported from the private sector.

Drivers of Cloud Computing Adoption for E-Government Services Implementation

2015 ◽  
Vol 6 (1) ◽  
pp. 1-14 ◽  
Author(s):  
Fathey Mohammed ◽  
Othman Bin Ibrahim
Keyword(s):  
Cloud Computing ◽  
Public Sector ◽  
Information And Communication Technologies ◽  
Public Management ◽  
Cost Effective ◽  
The Public ◽  
Cloud Computing Adoption ◽  
Public Sector Organizations ◽  
Provision Of Services ◽  
Governmental Institutions

Adopting and using Information and Communication Technologies (ICTs) in the public sector affords undeniable benefits in terms of efficient and cost-effective provision of services, facilitating public management and promoting transparency and participation through e-government systems. However, many governments around the globe face many challenges and still struggle to implement e-government initiatives successfully. Cloud computing may offer a new chance to address many of these challenges by providing elastic scalable, customized, and highly available environment. Moreover, it is already adopted and proved to be advantageous for governmental institutions in different countries. By analyzing some cases, this paper extracts the main drivers of cloud computing adoption in the public sector organizations. Cost saving and the need for scalability are the main common factors that drive public sector organizations to move their services to the cloud.

scholarly journals The Australian Roadkill Reporting Project—Applying Integrated Professional Research and Citizen Science to Monitor and Mitigate Roadkill in Australia

Animals ◽  
2020 ◽  
Vol 10 (7) ◽  
pp. 1112
Author(s):  
Bruce Englefield ◽  
Melissa Starling ◽  
Bethany Wilson ◽  
Caidyrn Roder ◽  
Paul McGreevy
Keyword(s):  
Population Dynamics ◽  
Citizen Science ◽  
Value Added ◽  
Cost Effective ◽  
Mitigation Measures ◽  
Activity Levels ◽  
Significant Finding ◽  
The Public ◽  
Distribution Mapping ◽  
Professional Research

Australia has no national roadkill monitoring scheme. To address this gap in knowledge, a roadkill reporting application (app) was developed to allow members of the public to join professional researchers in gathering Australian data. The app is used to photograph roadkill and simultaneously records the GPS location, time and date. These data are uploaded immediately to a website for data management. To illustrate the capacity to facilitate cost-effective mitigation measures the article focuses on two roadkill hotspots—in Queensland and Tasmania. In total, 1609 reports were gathered in the first three months of the project. They include data on mammals (n = 1203, 75%), birds (n = 125, 7.8%), reptiles (n = 79, 4.9%), amphibians (n = 4, 0.025%), unidentified (n = 189, 11.8%) and unserviceable ones (n = 9). A significant finding is variance in the distribution of mammals and birds at different times of day. These findings reflect diurnal variation in the activity levels of different species and underline the need for data on a targeted species to be collected at appropriate times of day. By continuing to facilitate roadkill monitoring, it is anticipated that the data generated by the app will directly increase knowledge of roadkill numbers and hotspots. Indirectly, it will provide value-added information on animal behaviour, disease and population dynamics as well as for species distribution mapping.

scholarly journals Digitalization of Global Economy: A Qualitative Study Exploring Key Indicators use to Measure Digital Progress in the Public Sector

2021 ◽  
Vol 92 ◽  
pp. 05006
Author(s):  
Frank Febiri ◽  
Miloslav Hub
Keyword(s):  
Public Sector ◽  
Private Sector ◽  
Global Economy ◽  
Value Added ◽  
It Projects ◽  
The Public ◽  
It Systems ◽  
The Individual ◽  
Key Indicators

Research background: The digitalization of the global economy is the most common phenomenon in the 21st century. Most Public sector organizations have already started their journeys towards digitalization, and many of them have dealt with their contemporary challenges with success. At the center of these transformations are metrics and indicators used for evaluating digital progress. Already existing measures focus on numerical measures of the presence of digital technology in the public sector (output measures), but do not evaluate the quality of the digitalized public sector (outcome measures). Purpose of the article: This paper attempts to evaluate metrics and indicators used for measuring the digital progress in the public sector. Methods: Three particular aspects of digitalization in the top five leading countries (Finland, Sweden, Denmark, Netherlands, and Malta) were examined: I. success rate of public sector IT projects (measured by how often projects are scrapped); II. The price comparability between the public sector and private sector IT projects; and III. The relative modernity of government IT systems (compared to private sector systems). Findings & Value added: The findings of this paper present key metrics and indicators that can be used to evaluate public sector digital progress. Policymakers will need to redefine digitalization goals and areas of investments, while researchers can contribute more insights to the individual impact of these metrics and indicators on the development of a digital public sector. To this end, the paper contributes to a better understanding of the essential metrics and indicators to measure digitalization progress in the public sector.

scholarly journals Public Ethnocentrism. An Obstacle of Worldwide Economic Development: Concept and a Preliminary Research

2019 ◽  
Vol 11 (1) ◽  
pp. 125-147
Author(s):  
Zbysław Dobrowolski ◽  
Tomasz Szejner
Keyword(s):  
Public Sector ◽  
Value Added ◽  
Preliminary Test ◽  
The Public ◽  
Contextual Understanding ◽  
Formal And Informal Institutions ◽  
The Usa ◽  
Research Gap ◽  
New Research ◽  
Willingness To Use

Abstract Objective: The phenomenon of ethnocentrism in the public sector has not been well recognized. The study was aimed at initiating an effort to fill the research gap by introducing the concept of “public ethnocentrism” and presenting empirical evidence from a preliminary test of the concept. Methodology: while analysing and seeking full contextual understanding of the public ethnocentrism the ethnographic public representative’s observation and open-ended interviews have been chosen. Study of public ethnocentrism in Poland have been supplemented by interviews with 11 representatives of public sector from the USA, Germany, Czech Republic, Austria, Indonesia, Malaysia, Tanzania, Namibia and Mexico. Findings: Studies have shown a scale of willingness to use an ethnocentric attitude when making decisions in a public organization. It was found that public ethnocentrism restricts innovation by disrupting public choice. Value Added: Two new research questions are identified. Recommendations: There is a need to create an Ethnocentrism Perception Index (EPI). The tendency for ethnocentric behaviour should be taken into accounts when determining whether formal and informal institutions are conducive to running a business in a given country.

Evaluation of Organizational E-Government Readiness in the Public Sector

2013 ◽  
Vol 5 (2) ◽  
pp. 1-21 ◽  
Author(s):  
Ibrahim A. Alghamdi ◽  
Robert Goodwin ◽  
Giselle Rampersad
Keyword(s):  
Public Sector ◽  
Information And Communication Technologies ◽  
Business Processes ◽  
Organizational Transformation ◽  
Government Programs ◽  
The Public ◽  
Government Organizations ◽  
Information And Communication ◽  
User Access ◽  
Ict Infrastructure

The purpose of this paper is to provide an integrated framework to evaluate organizational e-government readiness for government organizations. This framework is necessary as current ones ignore challenges that arise due to organizational transformation issues stemming from diffusion of Information and Communication Technologies (ICTs). This study adopts an e-government framework to highlight the main internal factors involved in the assessment of e-government organizational readiness and to examine how these factors lead to successful, organizational e-government readiness. The proposed framework integrates seven dimensions for evaluating organizational e-government readiness including e-government strategy, user access, e-government programs, portal architecture, business processes, ICT infrastructure, and human resources. This paper offers valuable insights to ICT managers for effectively assessing the e-government readiness of organizations to facilitate the success of e-government programs in the public sector.

Evaluation of Organizational E-Government Readiness in the Public Sector

2015 ◽  
pp. 1629-1650
Author(s):  
Ibrahim A. Alghamdi ◽  
Robert Goodwin ◽  
Giselle Rampersad
Keyword(s):  
Public Sector ◽  
Information And Communication Technologies ◽  
Business Processes ◽  
Organizational Transformation ◽  
Communication Technologies ◽  
Government Programs ◽  
The Public ◽  
Government Organizations ◽  
Information And Communication ◽  
Ict Infrastructure

The purpose of this paper is to provide an integrated framework to evaluate organizational e-government readiness for government organizations. This framework is necessary as current ones ignore challenges that arise due to organizational transformation issues stemming from diffusion of Information and Communication Technologies (ICTs). This study adopts an e-government framework to highlight the main internal factors involved in the assessment of e-government organizational readiness and to examine how these factors lead to successful, organizational e-government readiness. The proposed framework integrates seven dimensions for evaluating organizational e-government readiness including e-government strategy, user access, e-government programs, portal architecture, business processes, ICT infrastructure, and human resources. This paper offers valuable insights to ICT managers for effectively assessing the e-government readiness of organizations to facilitate the success of e-government programs in the public sector.

scholarly journals Financial resource management in the Nigerian public sector: policy measures to address loopholes

2020 ◽  
Vol 18 (2) ◽  
pp. 329-339
Author(s):  
Adesola Victoria Adebayo ◽  
Kehinde Damilola Ilesanmi
Keyword(s):  
Public Sector ◽  
Control Systems ◽  
Cost Effective ◽  
Primary Data ◽  
Financial Control ◽  
The Public ◽  
Performance Accountability ◽  
Policy Measures ◽  
Regular Review

Despite concerted efforts made by successive government administrations in Nigeria to eliminate or better still minimize the menace of fraud, embezzlement, misappropriation of funds, inflation of contract prices, payment of salaries to ghost workers etc., it seems as if the challenge is far from being over. It is believed that the implementation of effective and efficient financial control systems may result in better performance, accountability, and better reporting process in the public sector. This study aims to assess the effectiveness of financial control in the public sector of Nigeria using Akoko South-West Local Government Area (ASWLGA) as a case study. The study employed both descriptive and econometric analytical methods to achieve the stated objectives. Specifically, the hypotheses were tested using regression analysis based on the primary data collected. The study revealed that the level of financial control in ASWLGA is adequate and capable of reducing financial misappropriation and that financial control is also cost-effective. However, there is a need for regular review of the financial control system in order to boost the effectiveness of the public sector.

scholarly journals Challenges and Prospects of Evaluation of Programs in Public Finance Management in Georgia

2019 ◽  
pp. 54-60
Author(s):  
D. Oboladze ◽  
R. Otinashvili
Keyword(s):  
Public Finance ◽  
Public Sector ◽  
Cost Effective ◽  
Program Assessment ◽  
Successful Implementation ◽  
Planning Stage ◽  
Management Reform ◽  
The Public ◽  
Finance Management ◽  
Policy Paper

The establishment of a program assessment mechanism in the public sector of Georgia is an important element for supporting the ongoing public finance management reform and improving the budgeting process as well as enhancing the budget planning stage and ensuring the efficient, productive and prudent management of budgetary means. The present paper discusses the problem of the absence of a program assessment mechanism in the public sector, reviews alternative solutions to the problem and, by applying a cost-effective method, analyzes the best alternative. This best alternative envisages the establishment of a centralized structural unit at the Ministry of Finance which will be responsible for the assessment of the programs/subprograms of ministries/budgetary organizations. The concluding part of the policy paper offers those measures and reforms in the form of recommendations which must be undertaken for the successful implementation of the best alternative.

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