Consumer Satisfaction with Outpatient Mental Health Care: Impact of an Organizational Change in Mental Health Center Function from Hospital District to Basic Health Care

1996 ◽  
Vol 50 (4) ◽  
pp. 329-332 ◽  
Author(s):  
Hannu Koponen ◽  
Arja Veijalainen ◽  
Hannakaisa Laitinen ◽  
Jarmo Kontunen
2004 ◽  
Vol 9 (1) ◽  
Author(s):  
Renée Almeida ◽  
Oluyinka Adejumo

This study presents a consumer evaluation of the delivery and aspects of services provided at three community run mental health centres with the aim of using this information to improve the services in future for quality assurance. Opsomming Hierdie studie handel oor 'n verbruikersevaluering van die lewering van dienste en aspekte daarvan wat aan die drie gemeenskapsonder-houdende geestesgesondheidsentra gelewer is met die doel om hierdie inligting te gebruik om die dienste in die toekoms vir kwaliteits-versekering te verbeter. *Please note: This is a reduced version of the abstract. Please refer to PDF for full text.


2011 ◽  
Vol 12 (3) ◽  
pp. 290-304 ◽  
Author(s):  
Jennifer L. Strauss ◽  
Christine E. Marx ◽  
Julie C. Weitlauf ◽  
Karen M. Stechuchak ◽  
Kristy Straits-Tröster ◽  
...  

2009 ◽  
Vol 90 (3) ◽  
pp. 329-331 ◽  
Author(s):  
Ann M. Callahan

This article describes the authors experience as an organizational change agent. The need to enhance client access to mental health care was the rallying cry for clinic transformation. The author describes how facility management, staff development, and therapeutic community were used to improve clinic functioning. The article ends with suggestions for how the reader might engage in organizational change.


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