scholarly journals UNNDERPIN at St. George's Hospital, Morpeth : a case study of library service provision and user needs in a climate of change

2013 ◽  
Vol 19 (64) ◽  
pp. 16-18
Author(s):  
Linda Banwell
Keyword(s):  
Service Provision ◽  
Information Needs ◽  
Nurse Educators ◽  
Information Services ◽  
User Needs ◽  
Library Service ◽  
Library Management ◽  
Health Studies ◽  
The University

UNNDERPIN (University of Northumbria at Newcastle DEvelopment of and Research into the Provision of lnformation to Nurses, and nurse educators) has been an 8 month study jointly funded and undertaken by the Information Services Department and Department of Information and Library Management from the University of Northumbria, and the Bede, Newcastle and Northurnbria College of Health Studies, which is also now part of the University of Northumbria. The general aim of UNNDERPIN has been to undertake an examination of library and information services in a climate of change where user information needs are changing and demanding changed services to meet those needs, in order to support patient care and clinical developments. A picture has been built up of individual users' information use, needs, problem areas and possible solutions.

scholarly journals New approaches toward statistical form design in user services

2018 ◽  
pp. 16-25 ◽  
Author(s):  
Ruslan Baryshev ◽  
Olga Babina ◽  
Tatiana Sergienko ◽  
Pavel Zakharov
Keyword(s):  
Statistical Data ◽  
Information Services ◽  
User Needs ◽  
Research Support ◽  
New Approaches ◽  
Key Players ◽  
Form Design ◽  
The University ◽  
Statistical Indicators ◽  
Statistical Form

The Siberian Federal University Scientific Library is characterized as one of the key players in the university’s education and research support. Approaches toward IRBIS-based design of statistical forms are examined. The method enables to take due account of remote users data and the features of the Siberian Federal University Scientific Library’s hybrid collection. Several key statistical indicators to characterize Library’s performance within the user services cycle are discussed. The set of statistical factors used by the University administration and librarians to analyze the Library’s performance are revealed. The authors conclude that the statistical indicators have to be improved to reflect changes in the collection structure, new promising sources and new user needs and demands which will also contribute to developing new approaches in library and information services. They emphasize that the library statistical data are of valuable source for the sphere of culture as a whole, as it enables to compare organizations’ performance, to reveal newest trends, and to measure their potentiality.

scholarly journals Availability of Library and Information Services for Rural Community Development in Nigeria: A Case Study of Ewatto, in Esan South East LGA of Edo State

2015 ◽  
Vol 10 (4) ◽  
pp. 143 ◽  
Author(s):  
Jerome Idiegbeyan-ose ◽  
Olalekan Adekunjo ◽  
Promise Ilo ◽  
Frederick Odion
Keyword(s):  
Rural Communities ◽  
Rural Community ◽  
Information Needs ◽  
Information Service ◽  
Information Services ◽  
Sources Of Information ◽  
Edo State ◽  
Health Occupation ◽  
Rural Dwellers

Abstract Objective – This paper examines the availability of Library and Information Services in a rural community using as a case study the community of Ewatto in Esan South East Local Government Area of Edo State in Nigeria Methods – Questionnaires were distributed by hand in each of Ewatto’s eighteen villages. Results – The survey found that the information needs of Ewatto rural dwellers are in the areas of health, occupation, politics, as well as family and education. Their major sources of information include town criers, oral information from neighbours and newspapers. The major challenges hindering information availability include absence of libraries and information service centres, lack of internet connectivity and poor attitude of rural extension workers. Conclusion – For any nation to develop maximally, rural communities must be provided with adequate, relevant, and up-to-date information, the authors recommend the establishment of a library and information centre in Ewatto.

scholarly journals Understanding Information Use in a Multidisciplinary Field: A Local Citation Analysis of Neuroscience Research

2005 ◽  
Vol 66 (3) ◽  
pp. 198-211 ◽  
Author(s):  
Marian A. Burright ◽  
Trudi Bellardo Hahn ◽  
Margaret J. Antonisse
Keyword(s):  
Social Sciences ◽  
Information Needs ◽  
Citation Index ◽  
Academic Community ◽  
University Of Maryland ◽  
Neuroscience Research ◽  
The University ◽  
Social Sciences Citation Index ◽  
Neuroscience Community

Assessing the information needs of a multidisciplinary academic community presents challenges to librarians managing journal collections. This case study analyzed the literature used by the neuroscience community at the University of Maryland to determine the following about the publications they cited: their type, their discipline, and how recent they were relative to the citing publication. The authors searched the ISI Science Citation Index and Social Sciences Citation Index to identify the publishing, citing, and coauthoring patterns of both faculty and graduate students to inform library decisions about collecting journals and other types of literature.

scholarly journals Measuring Use of a Distance Library Service

2021 ◽  
Author(s):  
◽  
Jacinta Anne Beckwith
Keyword(s):  
Lessons Learned ◽  
Information And Communications Technology ◽  
Library Service ◽  
Library Users ◽  
Use Of Services ◽  
Hard Evidence ◽  
Trends Over Time ◽  
The University ◽  
Made In

<p>As libraries strive and stride with new electronic resources and online services, providing at point of need and demonstrating value, it is necessary to build more comprehensive understanding of how changes might be impacting use of services and explore what this can tell us about library users. This research investigates use of a distance library service using the University of Otago Library in Dunedin, New Zealand as a case study. It examines the hard evidence of use of the service represented by requests received and processed by the Distance Library staff between 2007 and 2012. The analysis is made in light of growth in distance learning, advancing information and communications technology and escalation of resources being made available online. The study employs a retrospective quantitative approach and incorporates an analysis of qualification type, field of study and institution of requesters to provide a richer picture for the investigation. Results of the study provide information about the use of the Distance Library Service and its users revealing trends over time. Research implications of this investigation include better understanding of our information services and our users. Lessons learned from this study can help inform decision-making for future services, training of staff and comparison with other libraries.</p>

scholarly journals Emotional Branding as an Effort to Improve the Quality of Library Service in Order to Increase the Use of Library

2016 ◽  
Vol 2 (2) ◽  
pp. 188
Author(s):  
Neneng Komariah ◽  
Saleha Rodiah ◽  
Encang Saepudin
Keyword(s):  
Information Services ◽  
Library Services ◽  
New Paradigm ◽  
Library Service ◽  
Library Management ◽  
New Information ◽  
Working Performance

This paper is a study of implementation of emotional branding in library services.    Emotional branding is a new paradigm in marketing world. It means create emotional nuance and its objective is to create an emotional nearness between a brand and its consumer. The library as an institution which provide information services may implement emotional branding concept in creating emotional nuance which will build emotional nearness between the library and its users. It is hope that the emotional nearness  will create users’ satisfaction and  loyality, so the use of library will  increase. Emotional branding in library can be created through working performance of librarian who always try to create and maintain good relationships with users. Some strategies could be implemented, those are always ask the user first, ask their name and try to remember it, know information which usually needed, tell them when there is new information which relevant for them, create a situation that librarian always ready to help, show them that the librarian like to discuss with them, be a good listener, the librarian should be wear uniform with name tag, and be a mobile staff and ask the user if they need some helps.  The implementation of emotional branding in library services need a crucial change in mindset of library management in order to provide qualified services which suitable with users’ demand.   

Information Needs and Information Seeking Behavior of Physically Challenged Students and Faculty of the University of Delhi

2013 ◽  
pp. 300-308
Author(s):  
Ramneek Singh ◽  
Amrit Kaur
Keyword(s):  
Information System ◽  
Information Seeking ◽  
Information Needs ◽  
Survey Methods ◽  
Information Source ◽  
Information Services ◽  
Information Resources ◽  
Seeking Behavior ◽  
Physically Challenged ◽  
The University

Information seeking is a fluid and situation dependent activity where a seeker’s actions are influenced by access to information, perceived quality, and trust in the information source. The situation is more intense if the information seeker is a physically disabled person. This demands a call for a regular study and development of information system and management of information services for persons with disability The University of Delhi has more than 1200 students and teachers with disabilities in its various colleges and departments. Very little is known about the techniques employed by them when looking for information, what kinds of source formats they prefer to use and how these sources are used, what barriers they confront, how they feel about the process, and how they can be helped to better exploit the information resources available to them. This chapter investigates and finds the answers to the above questions by using survey methods of research. It also incorporates the use of information and assistive technology for information sought by the physically challenged students and teachers.

Developing a research-led practice: A case study examining the information needs and behaviours of first year undergraduates at the University for the Creative Arts

2018 ◽  
Vol 43 (3) ◽  
pp. 143-148 ◽  
Author(s):  
Rebecca Daniels
Keyword(s):  
Undergraduate Students ◽  
Physical Environment ◽  
Information Needs ◽  
First Year ◽  
Creative Arts ◽  
Access Information ◽  
Rich Data ◽  
The University ◽  
Insight Into

Arts students access information and find inspiration through a cornucopia of resources both within and outside of the library. Informed by creativity theory and information needs studies, this case study set out to identify the needs and behaviours of first year undergraduate students at the University for the Creative Arts in Canterbury. The use of multiple collection techniques captured rich data and provided an insight into ways of enhancing outreach both in the physical environment and online.

Customer Services at the Library Archives of the National University of Lesotho

2019 ◽  
pp. 62-76
Author(s):  
Makatleho Amelia Mafube ◽  
Segomotso Masegonyana Keakopa
Keyword(s):  
Data Analysis ◽  
Service Delivery ◽  
Study Design ◽  
Information Needs ◽  
Document Analysis ◽  
Library Management ◽  
The Public ◽  
National University ◽  
Customer Services

This chapter provides an assessment of customer services at the Library Archives of the National University of Lesotho (NUL). It set to find out whether the services delivered to customers in the archives meet customers' information needs. The population of this study were students, archivists, administrators, lecturer/researchers, the public and NUL Library management. The study employed both qualitative and quantitative approaches in the case study design and collected data using questionnaires, interviews, observations and document analysis. From the data analysis, the study has revealed that customers using the Archives at NUL are not fully satisfied with the services offered. It has also emerged that there were no archive policies in place relating to creation, distribution, maintenance and access. It has been observed that there were inadequate and inappropriate facilities necessary to provide quality services at NUL Archives Unit. At the end it is recommended that archives policies that will guide in effective and efficient service delivery in the organisation be developed.

scholarly journals Innovative application of knowledge management in organizational restructuring of academic libraries: A case study of Peking University Library

IFLA Journal ◽  
2020 ◽  
Vol 46 (1) ◽  
pp. 15-24
Author(s):  
Long Xiao
Keyword(s):  
Knowledge Management ◽  
Academic Libraries ◽  
Academic Library ◽  
Library Management ◽  
University Library ◽  
Institutional Settings ◽  
Peking University ◽  
The University ◽  
Knowledge Demands

A traditional library’s functions are centered on library collection and information resources and their utilization. A library management system comprises resource acquisition, cataloguing, circulation, reading, and reference in respect of “literature streams.” Functionally, libraries have currently evolved into knowledge service centers, which are oriented toward knowledge, committed to knowledge innovation, and centered on the knowledge demands of users. Meanwhile, library management has also gradually shifted to focus on knowledge management. However, the applications of knowledge management are mainly limited to library services. It lacks innovative applications in internal management such as business flow and institutional settings. This article takes Peking University Library, one of the top-notch academic libraries in China, as a case study to explore this issue. Through restructuring its organization and re-setting its staff positions based on the “knowledge stream” as the core, the academic library intends to satisfy the knowledge demands of different types of users and create an environment in favor of knowledge flow and innovation. All of these efforts further support the development of the university.

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