Partnerships in the Successful Corporate Internet Programme: The Information Professional's Role

2013 ◽  
Author(s):  
Della Jacobsen
Keyword(s):  
Communication Skills ◽  
Work Groups ◽  
Information Services ◽  
Working Relationships ◽  
Information Professional ◽  
Effective Relationships ◽  
Common Goals ◽  
Shared Roles ◽  
Computer Resources

Responsibility for a corporate Internet programme will typically go to an individual within the information services or computer resources group. The information professional given this responsibility must have the communication skills needed to forge effective relationships between a diverse array of individuals, functional work groups, and departments. The opportunity to establish effective working relationships is realized when common goals are shared, roles are defined, information is communicated, and conflicts are resolved.

scholarly journals Researchers Working With City Administrations: Reflecting on Transdisciplinary Collaboration Under Conditions of Shared Goals but Different Constraints

2021 ◽  
Author(s):  
Robert Home ◽  
Nicole Bauer
Keyword(s):  
Common Good ◽  
Decision Makers ◽  
Working Relationships ◽  
Ecological Knowledge ◽  
Mutual Awareness ◽  
Translational Ecology ◽  
Common Goals ◽  
Transdisciplinary Collaboration ◽  
Institutional Boundaries

Abstract Academics and city administrations generally agree that environmental management decisions should be science based, which suggests the value of collaboration between city officials and researchers. Such collaboration, termed “ecology with cities”, is an example of translational ecology that should integrate ecological and social sciences to inform decision-makers. However, there has been insufficient reflection on whether ecology with cities achieves the expected development of practical social-ecological knowledge for the common good. We addressed this gap by asking city officials and researchers, in Switzerland and with whom we have collaborated in the past, about their motivations for, and experiences with, transdisciplinary collaboration. The respondents reported largely overlapping goals and an awareness of the mutual benefits of accessing the skills and resources of the other group. However, the reflections also unearthed latent tensions related to insufficient mutual awareness of institutional boundaries and limitations. We conclude that researchers should try to include collaboration partners who have experience in translational ecology practice and should establish learning processes early in a collaboration. Building good working relationships with city administrations and establishing such processes would facilitate the creation of realistic mutual expectations in which institutional limitations are considered so that common goals of maintaining or improving the ecological quality of cities can be amicably reached.

Work-Groups Conflict at PetroTech-Italy, S.R.L.

2013 ◽  
pp. 272-289 ◽  
Author(s):  
Angelo Camillo ◽  
Loredana Di Pietro ◽  
Francesca Di Virgilio ◽  
Massimo Franco
Keyword(s):  
Work Groups ◽  
Negative Impact ◽  
Working Environment ◽  
Work Place ◽  
Economic Downturn ◽  
Working Relationships ◽  
Global Context ◽  
Going Concern ◽  
Work Related ◽  
Multicultural Workforce

Field experts take numerous approaches to modeling how culture influences groups in dealing with interpersonal conflict and its dynamics. Researchers investigate cultural traits that may predict a range of cultural conflict behaviors. In addition, anecdotal evidence shows that researchers continue to take up a constructivist approach of identifying the centrality of cultural influence that causes work related conflicts. This study attempts to determine the different types and levels of conflicts within a multicultural workforce by considering various factors such as ethnicity and geographic and lingual diversities within the global context. The scope is to find possible solutions to reduce and/or eliminate group related and, to a certain extent, individual conflicts within the work place, which have become a matter of concern for any international organization. The findings reveal systematic conflicts between and within work-groups and suggest that regardless of type, relationship, and process, conflicts are detrimental to the operation and total outcome. Those conflicts have a negative impact on performance in the production, especially when they escalate. Displays of interpersonal hostility (yelling, name-calling, throwing things at people and making derogatory inferences about others’ own cultures) prevent productive work in all groups, which are inefficient and do not seem motivated to complete their tasks. Increased bickering and hostile behaviour inhibits talking about and working on the immediate task. To a certain extent, the situation could be described as a “toxic working environment.” A key finding reveals through interviews and participative and non-intrusive observations demonstrated that members of these work-groups are psychologically distressed when there are frequent arguments about interpersonal issues. Consequently, the intrinsic problems which escalate over a five year period, together with extrinsic economic problems due to the global economic downturn, cause the company to have high cost of labor and material. With less than expected sales and, operational destruction due to distress about going concern, PTI is put to challenge. Hence, PTI faces a serious test in solving the existing group conflicts. Failure to improve the working relationships could jeopardize the strategic going concern of the company.

scholarly journals Relationship Express: A Pilot Program to Teach Anesthesiology Residents Communication Skills

2010 ◽  
Vol 2 (4) ◽  
pp. 600-603 ◽  
Author(s):  
Jeffrey S. Berger ◽  
Benjamin Blatt ◽  
Brian McGrath ◽  
Larrie Greenberg ◽  
Michael J. Berrigan
Keyword(s):  
Communication Skills ◽  
Core Competencies ◽  
Standardized Patients ◽  
Behavior Modeling ◽  
First Year ◽  
Standardized Patient ◽  
Pilot Program ◽  
Self Assessment ◽  
Effective Relationships ◽  
The Relationship

Abstract Background The Accreditation Council for Graduate Medical Education requires residency programs to teach 6 core competencies and to provide evidence of effective standardized training through objective measures. George Washington University's Department of Anesthesiology and Critical Care Medicine implemented a pilot program to address the interpersonal and communication skill competency. In this program, we aimed to pilot the Relationship Express model, a series of exercises in experiential learning to teach anesthesiology residents to build effective relationships with patients in time-limited circumstances. The purpose of this paper is to describe the application of this model for anesthesiology training. Methods A total of 7 first-year clinical anesthesiology residents participated in this pilot study, and 4 residents completed the entire program for analysis purposes. Relationship Express was presented in three 1.5-hour sessions: (1) introduction followed by 2-case, standardized patient pretest with feedback to residents from faculty observers; (2) interpersonal and communication skills didactic workshop with video behavior modeling; and (3) review discussion followed by 2-case, standardized patient posttest and evaluation. Results Modified Brookfield comments revealed the following themes: (1) time constraints were realistic compared with clinical practice; (2) admitting errors with patients was difficult; (3) patients were more aware of body language than anticipated; (4) residents liked the group discussions and the video interview; (5) standardized patients were convincing; and (6) residents found the feedback from faculty and standardized patients helpful. Conclusions Resident retrospective self-assessment and learning comments confirm the potential value of the Relationship Express model. This program will require further assessment and refinement with a larger number of residents.

Real-world experience: Lessons learnt from my experience of bringing a fully outsourced library service back in-house

2019 ◽  
Vol 36 (2) ◽  
pp. 80-85
Author(s):  
Denise Carter
Keyword(s):  
Real World ◽  
Learning Opportunities ◽  
Information Services ◽  
Work Experiences ◽  
Library Service ◽  
Lessons Learnt ◽  
Information Professional

In my first post as a newly qualified librarian way back in 1987, fresh from Aberystwyth with my BLib, I had, what I assume to be, the rare experience of bringing a fully outsourced library service back in-house and creating a new in-house service. All our work experiences are learning opportunities, but this particular event, so early in my career, taught me some very valuable lessons that I have used and built on throughout my 30 plus years working as an information professional. What I learned I have used both for managing and setting up new library and information services and functions, and also when I have applied outsourcing solutions for different projects or individual services.

Work-Groups Conflict at PetroTech-Italy, S.R.L.

2014 ◽  
pp. 872-888
Author(s):  
Angelo A. Camillo ◽  
Loredana Di Pietro ◽  
Francesca Di Virgilio ◽  
Massimo Franco
Keyword(s):  
Work Groups ◽  
Negative Impact ◽  
Working Environment ◽  
Work Place ◽  
Economic Downturn ◽  
Working Relationships ◽  
Global Context ◽  
Going Concern ◽  
Work Related ◽  
Multicultural Workforce

Field experts take numerous approaches to modeling how culture influences groups in dealing with interpersonal conflict and its dynamics. Researchers investigate cultural traits that may predict a range of cultural conflict behaviors. In addition, anecdotal evidence shows that researchers continue to take up a constructivist approach of identifying the centrality of cultural influence that causes work related conflicts. This study attempts to determine the different types and levels of conflicts within a multicultural workforce by considering various factors such as ethnicity and geographic and lingual diversities within the global context. The scope is to find possible solutions to reduce and/or eliminate group related and, to a certain extent, individual conflicts within the work place, which have become a matter of concern for any international organization. The findings reveal systematic conflicts between and within work-groups and suggest that regardless of type, relationship, and process, conflicts are detrimental to the operation and total outcome. Those conflicts have a negative impact on performance in the production, especially when they escalate. Displays of interpersonal hostility (yelling, name-calling, throwing things at people and making derogatory inferences about others’ own cultures) prevent productive work in all groups, which are inefficient and do not seem motivated to complete their tasks. Increased bickering and hostile behaviour inhibits talking about and working on the immediate task. To a certain extent, the situation could be described as a “toxic working environment.” A key finding reveals through interviews and participative and non-intrusive observations demonstrated that members of these work-groups are psychologically distressed when there are frequent arguments about interpersonal issues. Consequently, the intrinsic problems which escalate over a five year period, together with extrinsic economic problems due to the global economic downturn, cause the company to have high cost of labor and material. With less than expected sales and, operational destruction due to distress about going concern, PTI is put to challenge. Hence, PTI faces a serious test in solving the existing group conflicts. Failure to improve the working relationships could jeopardize the strategic going concern of the company.

Interpersonal Skills and the Clinical Coordinator

1994 ◽  
Vol 7 (5) ◽  
pp. 213-216
Author(s):  
Deborah A. Petretich
Keyword(s):  
Interpersonal Relationships ◽  
Communication Skills ◽  
Interpersonal Skills ◽  
Effective Communication ◽  
Daily Basis ◽  
Effect Change ◽  
Effective Relationships ◽  
Clinical Coordinator

A clinical coordinator deals with a wide variety of people on a daily basis. Whenever two or more people are involved in a process, a relationship is formed. In order to be effective at his or her job, a clinical coordinator must be skilled at building these interpersonal relationships. Although it is easy to identify failed interactions due to lack of these skills, it is often hard to pinpoint exactly what is necessary to develop and strengthen the areas important to building effective relationships. Communication skills become an integral part of the process of interacting with others. These skills may involve actions which are very visible to those around us. They may also involve strengthening an “inner” level that drives our motivation and attitude. The key to developing these skills is practice. It involves the willingness to effect change within ourselves in an attempt to better understand others. The qualities of honesty, sincerity, and consistency are also very important in mastering the art of effective communication. These skills come not so much from having great intellect, as they do from the ability to build trust.

scholarly journals Working Relationships for Sustainability: Improving Work-based Relationships in Local Government to bring about Sustainability Goals

2012 ◽  
pp. 116-133 ◽  
Author(s):  
Hazel Storey ◽  
Phil Smith ◽  
Grahame Collier
Keyword(s):  
Local Government ◽  
Project Success ◽  
Good Deal ◽  
Working Relationships ◽  
Positive Relationships ◽  
High Quality ◽  
Relationship Outcomes ◽  
Effective Relationships ◽  
Quality Relationships

There’s no escape: we are always in relationship. Being aware of this matters. Doing something to build constructive relationships for sustainability, matters even more.This paper considers the connection between good relationships and effective sustainability work in local government. It draws on the collective experiences of four practitioners who have worked over many years in, with or for local government and argues that a good deal of project success is contingent upon the development of positive relationships with stakeholders, contractors, communities, businesses, colleagues, partners and other agencies and agency officers.Relationships can help or hinder project process, progress and outcomes. This paper identifies some approaches for building quality relationships and uses examples to highlight these strategies. These include: recognising that developing and maintaining resilient relationships and high quality communication is a critical foundation for success; designing projects with explicit relationship outcomes; and allocating time, money and other resources to support the development of effective relationships. 

scholarly journals Skills and key education needed for clinical librarians: an exploratory study from the librarians' perspectives

2021 ◽  
Vol 21 (1) ◽  
Author(s):  
Maryam Zarghani ◽  
Leila Nemati-Anaraki ◽  
Zahra Dinpajoo ◽  
Arezo Ghamgosar ◽  
Sedegheh Khani ◽  
...  
Keyword(s):  
Communication Skills ◽  
Information Search ◽  
Training Programs ◽  
Structured Interview ◽  
Information Services ◽  
Treatment Team ◽  
Snowball Sampling ◽  
Key Skills ◽  
Based Medicine ◽  
And Training

Abstract Background A clinical librarian is a member of the medical team in many countries. To strengthen this new job, librarians need to acquire professional skills in order to provide information services to medical staff. In this study, we aimed to explor the skills required for the presence of a clinical librarian in the treatment team. Methods In this study, we sonducted a qualitative study in which 15 experienced librarians were interviewed in connection with information services. Also, a treatment team was involved in this study using purposive-convenience and snowball sampling methods. The data collection tool was a semi-structured interview that continued until the data was saturated; finally the data analysis was performed using thematic analysis. Results Out of the total interviews, 158 primary codes and, 107 main codes were extracted in 25 subclasses. After careful evaluation and integration of subclasses and classes, they were finally classified into 13 categories and four main themes, namely clinical librarian’s role, professional and specialized skills, communication skills, and training programs. Conclusion The results showed that specialized skills and training programs for the clinical librarian are defined based on his/her duties in the treatment team. We also defined the most important key skills for the clinical librarian in two categories of professional and communication skills such as specialized information search, content production, resource management, familiarity with various sources related to evidence-based medicine, teamwork, and effective communication. To acquire these skills, officials and policy-makers should develop and implement related educational programs at medical universities and colleges.

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