Knowledge and Information Management Practices in Knowledge-Intensive Organizations: A Case Study of a Québec Public Organization

2013 ◽  
Author(s):  
Pierrette Bergeron ◽  
Lorna Heaton ◽  
Chun Wei Choo ◽  
Brian Detlor ◽  
Dany Bouchard ◽  
...  
Keyword(s):  
Information Sharing ◽  
Information Management ◽  
Management Practices ◽  
Information Use ◽  
Public Organization ◽  
Knowledge Intensive Organizations ◽  
Knowledge Intensive

This paper examines how a knowledge-intensive organization mobilizes and leverages its knowledge and information capabilities. The results indicate that in terms of information use, culture, and management, the respondents believe that they can use information effectively to solve work problems that their work benefits the organization, and that information sharing…Cet article présente comment une organisation à haute intensité de savoir mobilise et maximise ses capacités informationnelles et du savoir. Les résultats indiquent qu'en termes d'utilisation de l'information, de culture et de gestion, les répondants estiment pouvoir utiliser efficacement l'information pour réaliser leur travail, qu'il est utile à l'organisation et que le partage de l'information est essentiel pour le réaliser. L'information consignée et les mécanismes formels de transfert d'information et de connaissances sont aussi perçus comme les plus importants ...

scholarly journals There Is More Than One Type of Hoarder: Collecting, Managing and Hoarding Digital Data in the Workplace

2020 ◽  
Vol 32 (3) ◽  
pp. 209-220
Author(s):  
Kerry McKellar ◽  
Elizabeth Sillence ◽  
Nick Neave ◽  
Pam Briggs
Keyword(s):  
Organizational Culture ◽  
Information Management ◽  
Thematic Analysis ◽  
Management Practices ◽  
Digital Data ◽  
Digital Information ◽  
Digital Material ◽  
Knowledge Intensive Organizations ◽  
Knowledge Intensive ◽  
Excessive Accumulation

Abstract There are organizational and individual problems associated with the excessive accumulation of digital material, but little is known about why people hoard digital information in the workplace. We interviewed 20 participants from two large knowledge-intensive organizations (one academic, one commercial). These participants scored highly on the Digital Hoarding Questionnaire (DHQ). We asked them to discuss their information management practices, their reasons for keeping large amounts of digital data and the difficulties they faced in relation to deleting data. Using thematic analysis, we identified four underlying dimensions of digital hoarding (anxiety, disengagement, compliance and collection). We discuss these in relation to the consequences of digital hoarding for individuals and organizations—considering the implications for organizational culture, digital ownership and cybersecurity.

Knowledge Management Practices in Brazilian Software Organizations

2010 ◽  
pp. 213-226
Author(s):  
Tatiana de Almeida Furquim ◽  
Sueli Angelica do Amaral
Keyword(s):  
Knowledge Management ◽  
Knowledge Acquisition ◽  
Management Practices ◽  
Knowledge Practices ◽  
Software Companies ◽  
Knowledge Management Practices ◽  
Knowledge Intensive Organizations ◽  
Knowledge Intensive ◽  
Software Organization

This chapter explores knowledge management practices in a software organization. It argues that software companies are knowledge intensive organizations and therefore they must properly address the matter of knowledge management. This case study highlights the importance of understanding the practices of knowledge management and describes knowledge acquisition, protection, transfer, and application practices in the context of a Brazilian software organization. The authors hope that this chapter increases understanding of existing knowledge practices in software organizations.

scholarly journals Knowledge Management Infrastructure Framework for Enhancing Knowledge-Intensive Business Processes

2021 ◽  
Vol 13 (20) ◽  
pp. 11387
Author(s):  
Itzhak Aviv ◽  
Irit Hadar ◽  
Meira Levy
Keyword(s):  
Knowledge Management ◽  
Business Processes ◽  
Business Outcomes ◽  
Grounded Theory Research ◽  
Operational Flow ◽  
Knowledge Intensive Organizations ◽  
Knowledge Intensive ◽  
Essential Contribution ◽  
Theory Research

In this age of digital transformation, knowledge-intensive organizations strive to improve business outcomes and sustainability by improving their knowledge-intensive business processes (KIBPs) to obtain a competitive advantage. Many researchers have claimed that KIBP enhancement is possible through knowledge management (KM) initiatives supported by an effective KM infrastructure. Current KM infrastructures deal with formal KM procedures, where knowledge is created, stored, assimilated, and disseminated. Such activities, however, are designed to be performed outside of the business process. KM infrastructures are expected to be more effective when they include specific real-time knowledge procedures integrated into the operational flow of KIBPs. This paper explores how modern KM infrastructures can support KIBPs, considering both formal and operational KM procedures. Our study’s essential contribution is the conceptual KM infrastructure framework (KMIF) developed based on grounded theory research. This infrastructure provides a systematic and robust approach, starting from the ground up, for structuring organizational knowledge assets across a range of KIBP environments. We define operational knowledge procedures directly involved in KIBPs, adding a layer to KM infrastructures beyond the formal knowledge procedures. A mixed-method case study was conducted to demonstrate and evaluate the proposed KMIF for enhancing business outcomes and sustainability of knowledge-intensive organizations.

Knowledge Management Practices in Temporal Knowledge-Intensive Organizations

2011 ◽  
pp. 712-718
Author(s):  
Raul M. Abril
Keyword(s):  
Knowledge Management ◽  
Value Creation ◽  
Management Practices ◽  
Intention To Adopt ◽  
Knowledge Intensive Organizations ◽  
Knowledge Intensive ◽  
State Of Affairs ◽  
The Impact ◽  
Common Understanding

This chapter is designed to serve as a comprehensive introduction to a few aspects of knowledge management (KM) practices of particular relevance for temporal knowledge-intensive organizations. The aspects considered are the contribution of KM pratices to value creation, the dissemination and adoption of KM practices and the enabling role of KM practices in the interpretation of states of affairs. The value creation aspect focuses on the impact of KM practices in temporal knowledge-intensive organizations creating value for their customers/users. The behavioral nature of KM practices is of critical relevance for temporal knowledge-intensive organizations as there are attitudes that will be very influential in individuals’ intention to adopt such KM practices. Finally, because the individuals in a temporal knowledge-intensive organization should share the same interpretation on a given state of affairs or about the data at hand, the interpretative aspect of KM practices focuses in the enabling role of KM practices in reaching common understanding.

scholarly journals A case study of records management practices in historic motor sport

2016 ◽  
Vol 26 (3) ◽  
pp. 314-336 ◽  
Author(s):  
Pauline Joseph
Keyword(s):  
Information Management ◽  
Best Practice ◽  
Management Practices ◽  
Records Management ◽  
Community Based ◽  
Significant Information ◽  
Content Type ◽  
Motor Sport ◽  
Community Archives

Purpose This paper aims to report on empirical research that investigated the records management practices of two motor sport community-based organisations in Australia. Design/methodology/approach This multi-method case study was conducted on the regulator of motor sport, the Confederation of Australian Motor Sport Ltd (CAMS) and one affiliated historic car club, the Vintage Sports Car Club (VSCC), in Western Australia. Data were gathered using an online audit tool and by interviewing selected stakeholders in these organisations about their organisation’s records management practices. Findings The findings confirm that these organisations experience significant information management challenges, including difficulty in capturing, organising, managing, searching, accessing and preserving their records and archives. Hence, highlighting their inability to manage records advocated in the best practice Standard ISO 15489. It reveals the assumption of records management roles by unskilled members of the group. It emphasises that community-based organisations require assistance in managing their information management assets. Research limitations/implications This research focused on the historic car clubs; hence, it did not include other Australian car clubs in motor sport. Although four historical car clubs, one in each Australian state, were invited to participate, only the VSCC participated. This reduced the sample size to only one CAMS-affiliated historical car club in the study. Hence, further research is required to investigate the records management practices of other CAMS affiliated car clubs in all race disciplines and to confirm whether they experienced similar information management challenges. Comments from key informants in this project indicated that this is likely the case. Practical implications The research highlights risks to the motor sport community’s records and archives. It signals that without leadership by the sport’s governing body, current records and community archives of CAMS and its affiliated car clubs are in danger of being inaccessible, hence lost. Social implications The research highlights the risks in preserving the continuing memory of records and archives in leisure-based community organisations and showcases the threats in preserving its cultural identity and history. Originality/value It is the first study examining records management practices in the serious leisure sector using the motor sport community.

scholarly journals How Knowledge Management helped Knowledge Intensive Business Services in Surviving COVID-19 and Creating Resiliency for New Normal: A Case Study of a GRC Training Firm in Indonesia

2021 ◽  
Vol 1 (5) ◽  
pp. 47-54
Author(s):  
Ray Antonio
Keyword(s):  
Knowledge Management ◽  
Large Scale ◽  
Management Practices ◽  
Business Services ◽  
Case Study Methodology ◽  
New Normal ◽  
Knowledge Intensive Business Services ◽  
Knowledge Intensive ◽  
Business Sectors

Since early 2020, COVID-19 pandemic has attacked many business sectors in many countries. In Indonesia, the government reacts to this situation by issuing several regulations, one of which is the large-scale social restrictions (PSBB) regulation. This regulation affects many business sectors, including Knowledge Intensive Business Services (KIBS) sectors. KIBS sectors have been developing quickly, especially in developing countries like Indonesia. Knowledge plays a crucial part for KIBS firms as these firms depend heavily on their workers’ knowledge. In this study, Lembaga Pelatihan Kerja Mitra Kalyana Sejahtera (LPK MKS) is being used as the research object for conducting the research. LPK MKS is a Governance, Risk, and Compliance (GRC) training firm, which included as one of KIBS business sectors. This study uses case study methodology by focusing on obtaining deep understandings about the knowledge management practices in KIBS training firm. The author obtains all the necessary data through in-depth qualitative interviews and secondary data. From the collected and analysed data, LPK MKS has implemented all of the success factors for managing knowledge. While the implementation of leadership and ICT are more notable, the implementation in organisational infrastructure is still not ideal. Nonetheless, the overall implementations of knowledge management help the firm in surviving the COVID-19 pandemic era and creating resiliency to face the new normal condition.

scholarly journals Challenges of Knowledge and Information Management during New Product Introduction: Experiences from a Finnish Multinational Company

10.28945/3588 ◽  
2016 ◽  
Vol 11 ◽  
pp. 285-308
Author(s):  
Eeva M. Järvenpää ◽  
Miia-Johanna Kopra ◽  
Minna Lanz
Keyword(s):  
Information Management ◽  
Management Practices ◽  
Current Knowledge ◽  
New Product ◽  
Individual Characteristics ◽  
Multinational Company ◽  
New Product Introduction ◽  
Product Introduction ◽  
Management Literature

Efficient knowledge and information management is essential for companies to prosper in the rapidly changing global environment. This article presents challenges of a large Finnish multinational company relating to their current knowledge and information management practices and systems. The focus is on New Product Introduction (NPI) process. The study is based on interviews and facilitated workshops in the Research and Development (R&D) and Production departments. Furthermore, the identified challenges are reflected to the findings presented in knowledge and information management literature. The results gained from the company case study were well in line with the findings in the literature. Three main topics, which can be generalized to cause challenges for knowledge and information management in most companies, were recognized: 1) Issues related to human behavior, individual characteristics and capabilities, different backgrounds, and professional vocabulary; 2) Codifying tacit knowledge into explicit information, which can be saved to company information system; 3) Lack of interoperability between different information systems. The study provides the management of the case company, and other similar organizations, focus points while seeking for better knowledge and information management. From a scientific perspective, the main contribution of this article is to give practical examples of how the theoretical findings presented in literature manifest themselves in real industrial practices.

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