scholarly journals Sustaining a Hotel Business during Crisis: A Singapore Luxury Hotel's Journey during COVID-19

10.28945/4862 ◽  
2021 ◽  
Vol 6 ◽  
pp. 001-020
Author(s):  
Christina Lam ◽  
Zahidah Raimy ◽  
Yi Ling Teo ◽  
Valentino Tan ◽  
Yin Kai Ng ◽  
...  

Richard Ang, a Singaporean general manager at Hotel J, aimed to be a strong leader during COVID-19 disruption. Richard sat in his office deep in thought as earlier in the day, he had attended a board meeting with his management team to discuss strategies, he wanted to ensure safety of in-house guests and employees whilst effectively managing cost to sustain the hotel business during the crisis. Leaning back in his chair, Richard thought to himself about the potential strategies presented by his team and the effectiveness of the current critical situation. Richard knew that this was not an easy decision to make, and how could he choose among the three options based on the uncertainty of the pandemic. Hotel J enjoyed and experienced the prosperity of the economy in Singapore since it opened in 2015. Tourism business was continually growing and doing well, according to Singapore Tourism Statistics 2019, Singapore recorded a total of 18.5 million international visitors who came to Singapore in 2019, they spent a total of S$27.1 billion in 2018 (Singapore Tourism Board, 2019). With a strong inbound arrival, Hotel J kept running over 85% occupancy with a decent average daily rate (ADR) at S$460. Hotel J has grown to become one of Singapore's leading luxury hotels. However, in early 2020, the spread of COVID-19 virus had caused many countries to implement nationwide lockdowns and restricted international travel to curb the proliferation of the virus. Singapore experienced a strong impact from this unprecedented event with the number of infected people increasing, fear of the unknown being unsettling, and unforeseeable disruptions to business and life in general thus leading to panic. As a result, the Singapore government imposed stringent measures in response. These measures include an increase in health, hygiene and sanitation measures, halting of social activities, compulsory donning of masks in public, and compulsory quarantine for anyone traveling to Singapore. The Singapore government employed the help of hotels to act as quarantine facilities to house individuals returning from overseas who are required to take fourteen days Stay-Home Notice (SHN). Many hotels expressed interest in accommodating SHN guests, as this option offered hotels a source of revenue, due to the fact that the government remunerated the hotels accordingly. Thus, becoming an SHN hotel was a good option for Hotel J. After signing a contract with Singapore Tourism Board, Hotel J was employed as a dedicated quarantine / SHN facility and overhauled its amenities to cater to the safety measures set out by the government. As COVID-19 infection rates in Singapore declined, the government began reducing stringent lockdown measures and to allow for small social gatherings. Additionally, hotels that were used as quarantine facilities could restart its F&B operations albeit restricted to serve in-house dining. This created a spur in the market where many hotels began to return to regular operations to recuperate losses incurred during the pandemic. Concurrently, the government offered Hotel J an extension of the SHN hotel contract until late 2021. Upon hearing the news, Richard gathered the team leaders to begin discussions on the possible strategies for Hotel J. The meeting ended at a stalemate where there was no conclusion on an agreed strategy and decided to adjourn the meeting to the following day. As the general manager of Hotel J, the final decision on the hotel strategy lies with him. Richard must consider the pros and cons of each option thoroughly. If you were Richard, what would you decide?

Author(s):  
Yuskar Yuskar

Good governance is a ware to create an efficient, effective and accountable government by keeping a balanced interaction well between government, private sector and society role. The implementation of a good governance is aimed to recover the public trust for the government that has been lost for the last several years because of financial, economic and trust crisis further multidimensional crisis. The Misunderstanding concept and unconcerned manner of government in implementing a good governance lately have caused unstability, deviation and injustice for Indonesia society. This paper is a literature study explaining a concept, principles and characteristics of a good governance. Furthermore, it explains the definition, development and utility of an efficient, effective and accountable government in creating a good governance mechanism having a strong impact to the democratic economy and social welfare. It also analyzes the importance of government concern for improving democratic economy suitable with human and natural resources and the culture values of Indonesia.


2021 ◽  
Vol 9 (1) ◽  
pp. 26-37
Author(s):  
Sukharanjan Debnath

As per rules, the Savings practice of Government salaried people is mandatory up to a stipulated amount of monthly salary. According to GPF, EPF and NPS Rules, a predetermined amount is deducted by the employer at source for the future wellbeing of the concerned employee and invest to GPF, EPF, NPS, etc. In addition to these mandatory savings, employees can save their money to other savings instruments according to their capability and other conditions. As most of the government employees in Unakoti district of Tripura are working with small designations and salaries, they are not able to save more in addition to mandatory savings. Fixed Pay Employee (FPE), Contract Base Worker (CBW), Per Time Worker (PTW), Monthly Pay Worker (MPW), Daily Rate Worker (DRW) are the working conditions where employees get less amount of salary in comparison to regular employees. Under these conditions, their savings rate is also low in comparison to other employees. Other Sources of income, spouse job, dependency ratio, age, literacy level, educational qualification and availability of savings instruments nearby employees are an important aspect for better understanding of savings improvement in the District. The present study entitled “Savings behavior of Government Salaried People in Unakoti District of Tripura” is an empirical study based on primary data and secondary data. The study reveals that the savings rate of salaried people in Unakoti District of Tripura is growing slowly. Financial literacy, reduction of dependency ratio by employment generation programs, Massive awareness program and availability of savings instruments in the rural areas may make a vigorous savings environment in Unakoti District of Tripura.


2021 ◽  
Vol 17 (5) ◽  
pp. 65-72
Author(s):  
A. S. Amosov ◽  
M. K. Ashinova

The tourism industry, including the hospitality industry, which were the first to suffer from the new coronavirus pandemic, found themselves in an unprecedented situation: complete cessation of some businesses due to border closures and self-isolation. For some countries tourism makes up one of the largest shares of GDP and is a key industry, for others, tourism and activities associated with international travel significantly accelerate the pace of economic development. Industry actors need to understand what incentive tools are available now and in the aftermath of the pandemic in order to develop a systematic approach to managing the effects of the pandemic. The purpose of the article is to study and structure incentive measures for the tourism industry in the context of the COVID-19 pandemic. The following methods of scientific knowledge has been used: abstraction, analysis, induction, synthesis. The article substantiates the relevance of the study. Some indicators of the functioning of domestic tourism during a pandemic are considered in comparison with previous periods, in particular, price indices for various types of paid services to the population, the development of collective accommodation facilities in Russia. At the same time, there is a decline in all indicators during the pandemic, which is due to forced quarantine restrictions and the closure of borders in most countries of the world. The most popular measures of state support proposed by the government for the tourism sector are the following: support in obtaining financing, tax incentives, subsidizing operating expenses, subsidies for SMEs (minimum wages), deferral of non-tax payments, consulting and educational support, deferrals and incentives for rent payments, provision of grants and subsidies on a competition, etc. The proposed measures to support tourism in the current environment are new personnel training, assistance in developing a strategy, business development, attracting tourists, assistance in the transition to online, facilitation of activities (tax, financial, regulatory exemptions).


2020 ◽  
Vol 8 (06) ◽  
pp. 220-225
Author(s):  
Fauzan Prasetya ◽  
Busyra Azheri ◽  
Ismansyah ◽  
Sukanda Husin

The Government through the Minister of State-Owned Enterprises (SOEs) in his position as a Shareholder in SOEs (Indonesian: Badan Usaha Milik Negara (BUMN) enacts the Minister of SOE Regulation Number: PER-15 / MBU / 2012 Regarding Amendments to the Regulation of the State Minister of State-Owned Enterprises Number PER-05 / MBU / 2008 Regarding Guidelines General Implementation of Procurement of Goods and Services of State-Owned Enterprises in SOE Subsidiaries. Which actions have raised the pros and cons of the capacity of the Minister of SOEs as BUMN shareholders in SOE subsidiaries. The legal status of BUMN subsidiaries in the BUMN holding scheme remains a separate legal entity that has their respective organs and responsibilities as regulated in the Law of PT. When the SOE Minister acts on behalf of the State, he is the shareholder of SOE as contained in Article 1 paragraph (1) of the BUMN Law. As a shareholder, the Minister of SOEs can only establish policies towards SOEs. Whereas in SOE Subsidiaries, the shareholders are SOEs as legal subjects. So that the provisions of Article 1 number (2) SOE Ministerial Regulation Number 3 of 2012 whereby the Minister of BUMN cannot act as a shareholder. The enactment of BUMN Permen 15/2012 to SOE Subsidiaries by SOEs Minister in his capacity as BUMN shareholder is an ultra vires action.


2020 ◽  
Vol 8 (3) ◽  
pp. 168-182
Author(s):  
David Mhlanga ◽  
◽  
Steven Henry Dunga ◽  
Tankiso Moloi ◽  
◽  
...  

The study sought to investigate the impact of financial inclusion on poverty reduction in Zimbabwe among the smallholder farmers. It is alleged that financial inclusion can help in achieving seven of the seventeen sustainable development goals (SDGs), which include poverty eradication in all its forms everywhere, ending hunger, achieving food security, ensuring improved nutrition as well as promoting sustainable agriculture and many others. Using the simple regression method, the study discovered that financial inclusion has a strong impact on poverty reduction among smallholder farmers. The study went on to discover that, for the government to tackle poverty especially among the smallholder farmers, it is important to ensure that farmers do participate in the financial sector through saving, borrowing and taking out insurance among other services. So, it is important for the government of Zimbabwe to fully implement policies that encourage financial inclusion such as making sure that farmers find it easy to access financial institutions and encouraging financial institutions to review transaction costs like bank account opening charges periodically, implementing financial education programs among the farmers because these variables are important in influencing farmers to participate or preventing them from using financial services.


2020 ◽  
Vol 10 (1) ◽  
pp. 59-69
Author(s):  
Ruth Meilianna

Labor is one of the important inputs which affecting shocks in economy. Various economic problems increase when unemployment is high. High volatility (uncertainty) at prices (this study used inflation), is a risk for the company. When facingthe uncertainty, the company can choose to delay investing and change the decisions in recruitment plan; it is used to collect the information about prices before investing (this conceptcalled Irreversible Investment), subsequently cause a reduction in labor absorption. Moreover, this uncertainty is a cost for the company. This condition makes it difficult for companies to determine the optimal number and combination of inputs (including labor), as consequences the company has to decide reducing the inputs. Inflation Targeting Framework (ITF) is one of the frameworks used by Bank Indonesia and the government to reduce and stabilize inflation. There are pros and cons of the irreversible investment concept and the success of the ITF. This study aims to determine whether uncertainty in inflation (illustrated by inflation volatility) affects investment and labor absorption. In addition, it is to find out whether the ITF has succeeded in making inflation stable and affecting other macroeconomic variables. The data used are annual data from volatility of inflation, employment, investment, GDP and ITF dummy. This study used three sectors in Indonesia, for instance, the industrial; trade, restaurants, accommodation services and transportation sector; and transportation, warehousing and communication, because of limited data. The result of this study was that volatility affect the labor absorption, both directly and indirectly (through investment). Furthermore, the ITF has affected the volatility of inflation.


2021 ◽  
Vol 7 (3) ◽  
pp. 4672-4699
Author(s):  
I. H. K. Premarathna ◽  
◽  
H. M. Srivastava ◽  
Z. A. M. S. Juman ◽  
Ali AlArjani ◽  
...  

<abstract> <p>The novel corona virus (COVID-19) has badly affected many countries (more than 180 countries including China) in the world. More than 90% of the global COVID-19 cases are currently outside China. The large, unanticipated number of COVID-19 cases has interrupted the healthcare system in many countries and created shortages for bed space in hospitals. Consequently, better estimation of COVID-19 infected people in Sri Lanka is vital for government to take suitable action. This paper investigates predictions on both the number of the first and the second waves of COVID-19 cases in Sri Lanka. First, to estimate the number of first wave of future COVID-19 cases, we develop a stochastic forecasting model and present a solution technique for the model. Then, another solution method is proposed to the two existing models (SIR model and Logistic growth model) for the prediction on the second wave of COVID-19 cases. Finally, the proposed model and solution approaches are validated by secondary data obtained from the Epidemiology Unit, Ministry of Health, Sri Lanka. A comparative assessment on actual values of COVID-19 cases shows promising performance of our developed stochastic model and proposed solution techniques. So, our new finding would definitely be benefited to practitioners, academics and decision makers, especially the government of Sri Lanka that deals with such type of decision making.</p> </abstract>


2021 ◽  
Vol 120 (826) ◽  
pp. 167-171
Author(s):  
Adia Benton

Like other African nations, Sierra Leone seemed to avoid the worst pandemic scenarios. Its previous experience with Ebola may have led to improved preparedness in the health system. But the government has once again reverted to a militarized response, and elites returning from international travel may pose a risk of spreading the coronavirus. The author also reflects on the challenges of tracking the situation from afar, in the midst of a global crisis, and critically assesses Western media coverage of African public health issues.


Information ◽  
2020 ◽  
Vol 11 (7) ◽  
pp. 347 ◽  
Author(s):  
Andrea Polenta ◽  
Pietro Rignanese ◽  
Paolo Sernani ◽  
Nicola Falcionelli ◽  
Dagmawi Neway Mekuria ◽  
...  

The COVID-19 pandemic exploded at the beginning of 2020, with over four million cases in five months, overwhelming the healthcare sector. Several national governments decided to adopt containment measures, such as lockdowns, social distancing, and quarantine. Among these measures, contact tracing can contribute in bringing under control the outbreak, as quickly identifying contacts to isolate suspected cases can limit the number of infected people. In this paper we present BubbleBox, a system relying on a dedicated device to perform contact tracing. BubbleBox integrates Internet of Things and software technologies into different components to achieve its goal—providing a tool to quickly react to further outbreaks, by allowing health operators to rapidly reach and test possible infected people. This paper describes the BubbleBox architecture, presents its prototype implementation, and discusses its pros and cons, also dealing with privacy concerns.


Author(s):  
Shun Takai

Acquiring information about uncertainty and updating belief before making the final decision are important steps in decision analysis. In this paper, a national laboratory (lab hereafter) uses decision analysis to choose the optimal project proposal for a public project submitted to the government. A project proposal consists of a system concept (system technology and specifications) and a budget. When choosing a project proposal, the lab may not know what might happen when the cost of the project exceeds the budget. If the cost only exceeds the budget for a small amount, the government may allow the project to continue. On the other hand, if the cost substantially exceeds the budget, the project may be cancelled. To assess this uncertainty, experts’ opinions are useful source of information. However, experts’ opinions may not always be available. This paper proposes a mathematical model to simulate the government’s actions and to update the lab’s belief about this uncertainty when experts’ opinions cannot be obtained. Information obtained from analyzing a mathematical model should help the lab update its belief and make better decisions.


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