scholarly journals Why ERP Implementations Fail – A Grounded Research Study

10.28945/3762 ◽  
2017 ◽  
Author(s):  
Raafat George Saadé ◽  
Harshjot Nijher ◽  
Mahesh Chandra Sharma
Keyword(s):  
Information Systems ◽  
United Nations ◽  
Research Study ◽  
Systems Development ◽  
Information Systems Development ◽  
End User ◽  
Erp Implementation ◽  
Strategic Direction ◽  
Cultural Paradigm ◽  
United Nations Agency

Aim/Purpose: A grounded research study to understand ERP implementation failure. This study was done in a United Nations agency. Background: An organization mid-size ERP system (AGRESSO) was implemented over a period of 6 years in a United Nations agency, under conditions of political pressures and limited budget. Methodology : Observations and quasi-structured interview method was used to collect the data. Contribution: ERP implementation success is still difficult to frame. This study looks at this problem in terms of the causes of failure. Moreover, ERP research studies are relatively few and dispersed, especially for the UN context – which to our knowledge has not been published. Findings: The major finding is that the political nature of the UN fosters a hierarchical culture that is detrimental for Information Systems implementation in general, excluding the end-user from the functional requirements engineering process. There seems to be a lack of vision and strategic direction for ERP implementation in the UN. The context of the UN makes the strategic direction the more difficult of formulate and implement. Recommendations for Practitioners: For the UN, a cultural paradigm shift is necessary whereby the end-user must be included in any information systems development and implementation initiative. End-user development (although not a new approach) needs to be adopted for the UN. Recommendation for Researchers: Information systems development and deployment studies for the UN should take front stage as it represents an underlying stream of high complexity on all research in the field. Understanding ERP implementation in the UN has the potential to enhance its success in all other industries. Impact on Society: Any progress of the UN impacts positively the whole world since 193 countries are members of the UN. As such, ERP implementation is primarily about increasing operational efficiencies, it and promises transparency with regards to the member states financial contributions. Future Research: More ERP implementation studies on the different types of UN organizations. Also studies that address appropriate ERP systems for the various types of UN organization do not exist. The UN provides many research opportunities as it is hardly being studied.

Conflict and Politics and Information Systems Failure

2003 ◽  
pp. 104-134 ◽  
Author(s):  
Leoni Warne
Keyword(s):  
Information Systems ◽  
Research Study ◽  
Systems Development ◽  
Information Systems Development ◽  
Success Rates ◽  
Power Politics ◽  
It Managers ◽  
The Impact ◽  
Systems Failure

Managing the power, politics and organizational conflict inherent in information systems is increasingly recognized as being of critical importance to successful information systems development. The focus of this chapter is the extent to which conflict among participants in an information systems development may be said to contribute to project failure. The chapter describes a research study that explores the nature of conflict in an information systems development and the extent to which conflict may be perceived to impact on the successful progress of a project. In particular, the study was designed to determine which type of conflict (i.e., conflict between which type of stakeholders) may pose the most risk to an information systems development and to determine to what extent conflict can be said to be a contributing factor to information systems failure. The study was structured into three distinct stages. The first stage was a major case study conducted to explore the nature of conflict in a prematurely terminated information systems development and to probe the extent to which conflict was perceived to pose a risk to information systems projects. The second stage involved surveying IT Managers to test the wider applicability of the case study findings. The third and final stage involved developing a predictive model of conflict showing the relative weighting of each of the variables investigated, using logistic regression. The most significant outcome of the study was that information systems developments can be detrimentally affected by the impact of conflict among users who have commissioned or will use the system. Managing and resolving conflict in an information systems environment is clearly a difficult, challenging and time-consuming exercise, but the findings of this research study suggest that the rewards, in terms of higher success rates, should be worth the commitment.

Executive Information Systems: Development and Communication Issues

1992 ◽  
Vol 22 (4) ◽  
pp. 405-414
Author(s):  
Kamlesh Mehta ◽  
Janet F. Laribee
Keyword(s):  
Information System ◽  
Information Systems ◽  
Human Computer Interaction ◽  
Systems Development ◽  
Information Systems Development ◽  
Executive Information Systems ◽  
End User ◽  
Top Executives ◽  
Wide Range ◽  
Executive Information System

This article discusses two communication issues associated with the development of an Executive Information System. The first issue examines the natural communication between systems designers and the executive end-user. The second issue addresses the human-computer interaction between the computer and the executive. Top executives constitute a unique group of end-users, and systems designers should exercise a wide range of skills in the process of identifying needs and presenting information to them.

Information Systems Development Plan For AJ Twenty-Four Seven

2020 ◽  
Author(s):  
Chester Allan Abegael Jangao ◽  
Glendell Jadraque ◽  
Jenessa Amion ◽  
Kc Marie Regalado ◽  
Meljhon Arañez ◽  
...  
Keyword(s):  
Information Systems ◽  
Systems Development ◽  
Development Plan ◽  
Information Systems Development
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