scholarly journals Key Design Characteristics for Developing Usable E-Commerce Websites in the Arab World

10.28945/3569 ◽  
2016 ◽  
Vol 19 ◽  
pp. 253-275 ◽  
Author(s):  
Layla Hasan
Keyword(s):  
Developing Countries ◽  
Evaluation Method ◽  
Arab World ◽  
Usability Evaluation ◽  
The Internet ◽  
Heuristic Evaluation ◽  
Priority Level ◽  
Good Design ◽  
Usability Problems ◽  
Design Characteristics

This research aims to suggest key design characteristics that are necessary for developing usable e-commerce websites in the Arab world. A comprehensive usability evaluation of four leading Arab e-commerce websites was conducted using the heuristic evaluation method. The results identified major and minor usability problems and major and minor good design characteristics on the selected websites. Based on the results, 51 key design characteristics were suggested. The recommended key design characteristics comprised two levels according to their priority: level one which includes mandatory key design characteristics and level two which includes supplementary design characteristics. The key design characteristics in each level were categorized under specific pages and areas that can be found on any e-commerce website. Such categorizations could direct website evaluators and designers to important pages and areas that should be considered to improve the overall usability of e-commerce websites. The results of this research are particularly important to developing countries which are still facing challenges that may affect the design and accessibility of usable and useful websites. These relate to low speed of accessing the Internet and a lack of website designers who have experience in customers’ needs and websites’ usable design characteristics.

scholarly journals COMPARISON OF HEURISTIC EVALUATION AND COGNITIVE WALKTHROUGH METHODS IN DOING USABILITY EVALUATION OF MOBILE-BASED DEL EGOV CENTRE HOSPITAL INFORMATION SYSTEM

SEMINASTIKA ◽  
2021 ◽  
Vol 3 (1) ◽  
pp. 99-106
Author(s):  
Gracella Tambunan ◽  
Lit Malem Ginting
Keyword(s):  
Mobile Application ◽  
Evaluation Method ◽  
Likert Scale ◽  
Usability Evaluation ◽  
Heuristic Evaluation ◽  
Usability Problems ◽  
Interactive Product ◽  
Cognitive Walkthrough ◽  
Centre Hospital ◽  
Usability Evaluation Methods

Usability is a factor that indicates the success of an interactive product or system, such as a mobile application. The increasing use of smartphones demands a more accurate and effective usability evaluation method to find usability problems, so that they can be used for product improvement in the development process. This study compares the Cognitive Walkthrough method with Heuristic Evaluation in evaluating the usability of the SIRS Del eGov Center mobile application. Evaluation with these two methods will be carried out by three evaluators who act as experts. Finding problems and recommending improvements from each method will produce an improvement prototype made in the form of a high-fidelity prototype. Each prototype will be tested against ten participants using the Usability Testing method, which will generate scores through the SUS table. From the test scores, the percentage of Likert scale and the success rate of each prototype will be found. The results show that between the two usability evaluation methods, the Heuristic Evaluation method is the more effective method, finds more usability problems, and has a higher Likert scale percentage, which is 66.5%, while Cognitive Walkthrough is 64.75%.

scholarly journals SNUXH: A Set of Social Network User Experience Heuristics

2020 ◽  
Vol 10 (18) ◽  
pp. 6547
Author(s):  
Daniela Quiñones ◽  
Cristian Rusu ◽  
Diego Arancibia ◽  
Sebastián González ◽  
María Josée Saavedra
Keyword(s):  
Social Networks ◽  
Social Network ◽  
User Experience ◽  
Online Social Networks ◽  
Experimental Validation ◽  
Evaluation Method ◽  
The Internet ◽  
Heuristic Evaluation ◽  
Network Applications ◽  
Usability Problems

With the growth and overcrowding of the internet, the use of online social networks has been increasing. Currently, social networks are used by a wide variety of users–with different objectives and in different contexts of use–, so it is essential to design intuitive and easy to use social network applications that generate a positive user experience (UX). The heuristic evaluation is a well-known evaluation method that allows detecting usability problems; a group of experts evaluates a product and/or system using a set of heuristics as a guide. Although the heuristic evaluation is oriented to evaluate the usability, it can be useful to evaluate other aspects related to the UX. Due to the specific features of social networks, it is necessary to have a specific set of heuristics to evaluate them. Sets of specific heuristics for social networks have been proposed, but they focus on evaluating the only usability. This article presents a set of heuristics that attend not only usability issues, but other UX factors as well, social network user experience heuristics (SNUXH). The new set of heuristics was developed, validated, and refined in four iterations. The results obtained in the experimental validation indicate that the SNUXH set is useful and more effective than generic heuristics (Nielsen’s heuristics) when evaluating social networks.

scholarly journals Comparison Usability Evaluation Methods in a Health Information System: Heuristic Evaluation versus Cognitive Walkthrough Method

2021 ◽  
Author(s):  
Mehrdad Farzandipour ◽  
Ehsan Nabovati ◽  
Hamidreza Tadayon ◽  
Monireh Sadeqi Jabali
Keyword(s):  
Information System ◽  
Evaluation Method ◽  
Health Information System ◽  
Evaluation Methods ◽  
Usability Evaluation ◽  
Heuristic Evaluation ◽  
Usability Problems ◽  
Significant Difference ◽  
Cognitive Walkthrough ◽  
Usability Evaluation Methods

Abstract Background There are some inconsistencies regarding the selection of the most appropriate usability evaluation method. The present study aimed to compare two expert-based evaluation methods in a nursing module, as the most widely used module of a Hospital Information System (HIS). Methods The Heuristic Evaluation (HE) and Cognitive Walkthrough (CW) methods were used by five independent evaluators to evaluate the nursing module of Shafa HIS. In this regard, the number, severity and ratio of the recognized problems according to the usability attributes were compared using two evaluation methods. Results The use of the HE and CW evaluation methods resulted in the identification of 104 and 24 unique problems, respectively. The average severity of the recognized problems was 2.32 in the HE method and 2.77 in the CW evaluation method; however, there was a significant difference between the number and severity of recognized usability problems by these methods (P < 0.001). Some problems, which were associated with effectiveness, satisfaction and error, were better recognized by the HE method; however, CW evaluation method was more successful in recognizing problems of learnability, efficiency and memorability. Conclusion The HE method recognized more problems with a lower average severity. On the other hand, CW could recognize fewer problems with a higher average severity. Regarding the evaluation goal, HE method would be used to improve effectiveness, increase satisfaction and decrease the number of errors. Furthermore, CW evaluation method is recommended to be used to improve the learnability, efficiency and memorability of the system.

Applying the WDP Technique to Usability Inspections in Web Development Organizations

2010 ◽  
pp. 324-344 ◽  
Author(s):  
Tayana Conte ◽  
Verônica T. Vaz ◽  
Jobson Massolar ◽  
Andrew Bott ◽  
Emilia Mendes ◽  
...  
Keyword(s):  
Web Application ◽  
Web Applications ◽  
Evaluation Method ◽  
Web Design ◽  
Usability Evaluation ◽  
Heuristic Evaluation ◽  
Web Development ◽  
Industrial Case Study ◽  
Development Organizations

This chapter presents the WDP (Web Design Perspectives-based Usability Evaluation), an inspection technique specifically designed to assess the usability of Web applications. This technique combines Web design perspectives and the heuristic evaluation method proposed by Nielsen (1994b). In addition to describing the components of the WDP technique this chapter also illustrates its use in practice by means of an industrial case study where the technique is applied to inspect a real Web application. In this case study, developers and requirement assessment staff applied the WDP technique to evaluate the usability of modules developed from scratch for a Web application. The results of this case study indicate the feasibility of performing usability inspections with the participation of a software project’s stakeholders, even when stakeholders are not usability experts.

scholarly journals A Formal Protocol to Conduct Usability Heuristic Evaluations in the Context of the Software Development Process

2018 ◽  
Vol 7 (2.28) ◽  
pp. 10 ◽  
Author(s):  
Freddy Paz ◽  
Freddy A. Paz ◽  
José Antonio Pow-Sang ◽  
César Collazos
Keyword(s):  
Software Development ◽  
Development Process ◽  
Evaluation Method ◽  
Evaluation Process ◽  
Usability Evaluation ◽  
Comprehensive Analysis ◽  
Heuristic Evaluation ◽  
Software Development Process ◽  
Software Products ◽  
Software Product

Heuristic evaluation is one of the most used techniques to evaluate the level of usability of a software product. In this research, we performed a comprehensive analysis of the recent studies which report the use of this method in the context of a software development process. The purpose was to identify the specific way in which each author performs this usability evaluation method, in order to propose a formal protocol. After an indeed examination of these studies, we have determined there are several differences in the way this technique is conducted according to the literature. There is no agreement about the number of inspectors that should participate, the usability principles that should be used, the profile of the specialists who must be part of the assessment team, or the evaluation process that should be followed. This work highlights the available settings and a detailed procedure to perform a heuristic evaluation in the domain of software products.  

scholarly journals EVALUASI DESAIN ANTARMUKA APLIKASI BPJSTKU MENGGUNAKAN HEURISTIC EVALUATION

BUANA ILMU ◽  
2021 ◽  
Vol 6 (1) ◽  
pp. 82-97
Author(s):  
Rini Malfiany ◽  
Donny Apdian ◽  
Shofa Shofiah Hilabi
Keyword(s):  
Old Age ◽  
User Satisfaction ◽  
Interface Design ◽  
Mobile Application ◽  
Quantitative Methods ◽  
Evaluation Method ◽  
Heuristic Evaluation ◽  
Average Value ◽  
Old Age Security ◽  
Usability Problems

BPJS Ketenagakerjaan adalah program jaminan sosial yang memberikan fasilitas layanan kepesertaan bagi tenaga kerja ataupun perusahaan (pemberi kerja). Salah satu program BPJS Ketenagakerjaan yang wajib diikuti ialah program Jaminan Hari Tua (JHT). Untuk mengetahui berapa saldo yang kita dapatkan setiap tahunnya, kita bisa mengetahui nya melalui sebuah aplikasi mobile untuk jaminan Hari Tua (JHT) yaitu aplikasi BPJSTKU. Aplikasi BPJSTKu merupakan aplikasi mobile untuk memberikan pelayanan bagi peserta yang dikhususkan pada tenaga kerja untuk mendapatkan informasi mengenai Saldo Jaminan Hari Tua (JHT) beserta rincian dari Saldo Jaminan Hari Tua (JHT) tahunan. Selain itu aplikasi tersebut menyediakan informasi mengenai data perserta BPJSTKU, simulasi Saldo Jaminan Hari Tua (JHT) juga menyediakan Formulir pengajuan Klaim pengambilan JHT secara online. Tujuan dibuatnya penelitian ini untuk mengetahui kepuasan atau kekecewaan dari pengguna aplikasi BPJSTKU ini, karena kepuasan pengguna itu merupakan salah satu faktor untuk menentukan tingkat usability sebuah aplikasi. Untuk menemukan masalah usability pada desain aplikasi BPJSTKU, penelitian ini dibuat dengan menggunakan metode evaluasi Heuristic. Jenis penelitian menggunakan metode kuantitatif karena mengukur kepuasan pengguna dengan Tingkat severity ratings pada masalah usability yang ditentukan dengan skala 0 sampai 4. Lokasi penelitian dilakukan di Karawang dengan sampel staf STMIK Rosma yang menggunakan Aplikasi BPJSTKU. Dari hasil pengukuran evaluasi heuristic menunjukkan kategori minor usability problem, perbaikan masalah ini diberikan prioritas yang rendah dengan nilai rata-rata 1.88 atau skala 2. Kata Kunci : Evaluasi Heuristic, Desain Antarmuka, BPJSTKU BPJS Employment is a social security program that provides membership service facilities for workers or companies (employers). One of the BPJS Employment programs that must be followed is the Old Age Security (JHT) program. To find out how much balance we get each year, we can find out through a mobile application for Old Age Security (JHT), namely the BPJSTKU application. The BPJSTKu application is a mobile application to provide services for participants devoted to the workforce to obtain information about the Old Age Security Balance (JHT) along with details of the annual Old Age Security Balance (JHT). In addition, the application provides information on BPJSTKU participant data, Simulation of Old Age Security Balance (JHT) also provides an online claim form for taking JHT. The purpose of this research is to find out the satisfaction or disappointment of the users of this BPJSTKU application, because user satisfaction is one of the factors to determine the usability level of an application. To find usability problems in the BPJSTKU application design, this study was made using the Heuristic evaluation method. This type of research uses quantitative methods because it measures user satisfaction with severity ratings on usability problems which are determined on a scale of 0 to 4. The research location was conducted in Karawang with a sample of STMIK Rosma staff who used the BPJSTKU application. From the results of the heuristic evaluation measurement, it shows the category of minor usability problems, repairing this problem is given a low priority with an average value of 1.88 or a scale of 2. Keywords: Heuristic Evaluation, Interface Design, BPJSTKU

scholarly journals A fuzzy method for the usability evaluation of nuclear medical equipment

2021 ◽  
Vol 9 (2A) ◽  
Author(s):  
Cláudio Henrique dos Santos Grecco ◽  
Isaac José Antonio Luquetti Dos Santos ◽  
Marcos Santana Farias ◽  
Larissa Pereira De Farias ◽  
Alfredo Marques Vianna Filho
Keyword(s):  
Interface Design ◽  
Medical Equipment ◽  
Evaluation Method ◽  
Usability Evaluation ◽  
International Standards ◽  
Product Development Process ◽  
Usability Problems ◽  
Practical Evaluation ◽  
Wide Range ◽  
High Degree

To avoid errors when handling nuclear medical equipment, it is important to develop products with a high degree of usability. This can be achieved by performing usability evaluations in the product development process to detect and mitigate potential usability problems. Usability evaluation focuses on how well users can learn and use a product to achieve their goals. To gather information about usability, practitioners use a variety of methods that gather feedback from users about an existing interface or plans related to a new interface. A wide range of usability evaluation methods have been proposed, but few methods focus on developing an objective and practical evaluation method for usability. Moreover, the usability evaluations are based on human judgments and most methods cannot fully solve the subjectivity of these evaluations. In order to remedy this deficiency, the purpose of this work is to adopt a Fuzzy Set Theory (FST) approach to establish a method for the usability evaluation of nuclear medical equipment based on usability heuristics for user interface design and international standards for ergonomics of human-system interaction. To exemplify the method we performed a usability evaluating of the Digital Spectrometer ESP 13004 by testing it with representative users. The results showed that the method is a proactive tool to provide a basis for checking usability of medical device interfaces.

scholarly journals Evaluasi Desain Antarmuka Portal Akademik Menggunakan Metode Heuristic Evaluation

2019 ◽  
Vol 3 (4) ◽  
pp. 391
Author(s):  
Murdiaty Murdiaty ◽  
Angela Angela ◽  
Chatrine Sylvia
Keyword(s):  
Interface Design ◽  
Evaluation Method ◽  
Ease Of Use ◽  
Portal System ◽  
Heuristic Evaluation ◽  
Academic Administration ◽  
Machine System ◽  
Final Project ◽  
Usability Problems ◽  
Computer Interaction

Evaluation of interface design is part of human and computer interaction (HCI-Human Computer Interaction). The focus of this study is to conduct heuristic evaluations on the interface design of an academic portal to determine the extent to which the academic portal meets the concept of usability. Academic portal is a website accessed by academics through a web browser. This portal can be accessed by students, lecturers, academic supervisors, Final Project supervisors, and other academics such as: Academic Administration Section (BAA), Study Programs, Libraries, Student Affairs, and Public Administration and Personnel Section (BAUK). This study uses heuristic evaluation as an approach in evaluating a human-machine system (man-machine system) in relation to academic portal ease of use (usability) and also severity ratings in addition to heuristic checklist.  This study involved several evaluators who would conduct an assessment by filling in the heuristic checklist. The expected results with the evaluator's heuristic evaluation method found usability problems related to the general interface. These results are expected to be used by Mikroskil's academic portal system developers to make improvements to the academic portal currently in use

scholarly journals Effectiveness of heuristic evaluation in usability evaluation of elearning applications in higher educ

2010 ◽  
Vol 45 ◽  
Author(s):  
Samuel Ssemugabi ◽  
Ruth De Villiers
Keyword(s):  
Teaching And Learning ◽  
Evaluation Method ◽  
Evaluation Research ◽  
Usability Evaluation ◽  
Pedagogical Issues ◽  
Heuristic Evaluation ◽  
Web Based ◽  
E Learning ◽  
The Cost ◽  
Usability Evaluation Methods

The Internet, World Wide Web (WWW) and e-learning are contributing to new forms of teaching and learning. Such environments should be designed and evaluated in effective ways, considering both usability- and pedagogical issues. The selection of usability evaluation methods (UEMs) is influenced by the cost of a methods and its effectiveness in addressing users’ issues. The issue of usability is vital in e-learning, where students cannot begin to learn unless they can first use the application. Heuristic evaluation (HE) remains the most widely-used usability evaluation method. This paper describes meta-evaluation research that investigated an HE of a web-based learning (WBL) application. The evaluations were based on a synthesised framework of criteria, related to usability and learning within WBL environments. HE was found to be effective in terms of the number and nature of problems identified in the target application by a complementary team of experienced experts. The findings correspond closely with those of a survey among learners.

scholarly journals Usability Evaluation of Newspaper-on- DVD (NP-DVD) of the Rizal Library, Ateneo de Manila University

2021 ◽  
pp. 366-383
Author(s):  
Engracia Santos
Keyword(s):  
Research Method ◽  
Digital Images ◽  
Usability Testing ◽  
Usability Evaluation ◽  
Primary Objective ◽  
The Internet ◽  
Library Search ◽  
Usability Problems ◽  
Search Tool ◽  
Evaluative Research

The primary objective of this study is to determine the usability of the Newspaper-on- DVD project of the Rizal Library, Ateneo de Manila University and to make recommendations that will help improve the system and expand its usage. In 2000, Library started transforming the preserved newspaper from microfilm to digital images. The library then provided an easier mode of access by providing a search tool that will link the index to the images and to the printers. A descriptive evaluative research method through usability testing was used in this study. Ten representative students were asked to complete a series of tasks using NP-DVD. Based on the test, the researcher was able to identify usability problems and recommended futures actions to enhance the system. These problems characterize the difficulties users face while using library search tools available not only in the libraries but also in the internet.

Sign in / Sign up

Export Citation Format

Share Document