scholarly journals An Instrument to Classify End-Users Based On the User Cube

10.28945/2489 ◽  
2002 ◽  
Author(s):  
Chittibabu Govindarajulu
Keyword(s):  
Construct Validity ◽  
End Users ◽  
Rational Approach ◽  
End User ◽  
Classification Schemes ◽  
User Classification ◽  
And Control ◽  
End User Computing ◽  
User Productivity

End-user computing (EUC) has led to increased end-user productivity and satisfaction. In order to reduce the risks inherent to EUC, organizations should better manage EUC. As a first step different groups of end-users must be identified. Existing classification schemes have weaknesses and fail to capture the different roles contemporary end users play. Cotterman and Kumar (1989) proposed a user cube based on the three main dimensions of EUC -development, operation, and control. Even though this is rational approach to end user classification, it has been largely ignored by researchers. This may be due to the lack of an instrument to implement the cube. Hence, in this paper, a 10-item instrument is presented and data collected from 292 end users show that the instrument has strong construct validity. Practitioners can find this instrument very useful in determining the characteristics of EUC in their firms which in turn would be beneficial to devise strategies for EUC management.

End User Types

2010 ◽  
pp. 142-158
Author(s):  
Chittibabu Govindarajulu ◽  
Bay Arinze
Keyword(s):  
Classification Scheme ◽  
End Users ◽  
End User ◽  
User Classification ◽  
Computing Technologies ◽  
The Status ◽  
And Control ◽  
End User Computing

Contemporary end users are more knowledgeable about computing technologies than the end users of the early ’80s. However, many researchers still use the end user classification scheme proposed by Rockart and Flannery (1983) more than two decades ago. This scheme is inadequate to classify contemporary end users since it is based mainly on their knowledge and ignores other crucial dimensions such as control. Cotterman and Kumar (1989) proposed a user cube to classify end users based on the development, operation, and control dimensions of end user computing (EUC). Using this cube, users can be classified into eight distinct groups. In this research, a 10-item instrument is proposed to operationalize the user cube. Such an instrument would help managers to identify the status of EUC in their firms and to take appropriate action. Based on the data collected from 292 end users, the instrument was tested for construct, convergent, and discriminant validities. Researchers can use this instrument to study the interaction between constructs such as development and control with end user computing satisfaction (EUCS).

Gender and End-User Computing

2009 ◽  
pp. 25-32
Author(s):  
Laura Beckwith ◽  
Margaret Burnett ◽  
Shraddha Sorte
Keyword(s):  
Gender Differences ◽  
Computer Science ◽  
Gender Issues ◽  
End Users ◽  
Strong Impact ◽  
End User ◽  
Significant Research ◽  
Computing Environments ◽  
And Gender ◽  
End User Computing

Although gender differences in a technological world are receiving significant research attention, much of the research and practice has aimed at how society and education can impact the successes and retention of female computer science professionals. The possibility of gender issues within software, however, has received almost no attention, nor has the population of female end users. However, there is relevant foundational research suggesting that gender-related factors within a software environment that supports end-user computing may have a strong impact on how effective male and female end users can be in that environment. Thus, in this article, we summarize theory-establishing results from other domains that point toward the formation of grounded hypotheses for studying gender differences in end-user computing. There has been much background research relevant to human issues of end-user computing, which we define here as problem-solving using computer software, also termed end-user programming in some of the literature (e.g., Blackwell, 2002; Green & Petre, 1996; Nardi, 1993). (See the glossary for definitions of these and related terms.) Despite this, few researchers have considered potential gender HCI issues and gender differences that may need to be accounted for in designing end-user computing environments. The most notable exception is Czerwinski’s pioneering research on the support of both genders in navigating through 3-D environments (Czerwinski, Tan, & Robertson, 2002; Tan, Czerwinski, & Robertson, 2003). Although individual differences, such as experience, cognitive style, and spatial ability, are likely to vary more than differences between gender groups, evidence from Czerwinski’s work as well as work in other domains, such as psychology and marketing, has found gender differences relevant to computer usage. In fact, some research has shown that some software is (unintentionally) designed for males (Huff, 2002). One reason gender HCI issues in end-user computing are important is that ignorance of gender issues has already proven to be dangerous: today’s low percentage of computer science females (Camp, 1997) has been directly attributed to the past unawareness of gender issues in computer science education and in the workforce. There is a risk that if gender HCI issues in end-user computing environments are ignored, a similar phenomenon could occur with female end users.

Validating the End-User Computing Satisfaction Instrument for Online Shopping Systems

2010 ◽  
pp. 291-308
Author(s):  
Chung-Tzer Liu ◽  
Yi Maggie Guo
Keyword(s):  
Information Systems ◽  
User Satisfaction ◽  
Web Site ◽  
Online Shopping ◽  
End Users ◽  
End User ◽  
Is Success ◽  
End User Computing

End-user satisfaction has always been an important component of Information Systems (IS) success. This is also true for online applications, including online shopping systems, where in addition to being a customer, the shoppers play the role of end-users. Shoppers may not come back to or make a purchase on a Web site if they have an unsatisfactory experience. In this research, we focus on this aspect of online shopping by examining shoppers’ experiences as end-users.

End-User System Development

2006 ◽  
pp. 34-48
Author(s):  
Murray E. Jennex
Keyword(s):  
Ad Hoc ◽  
System Development ◽  
Electric Utility ◽  
End Users ◽  
System Support ◽  
End User ◽  
Engineering Organizations ◽  
Development Support ◽  
Significant Effort ◽  
End User Computing

How much end-user computing is too much? Should end users develop systems? This case looks at a study of end user computing within the engineering organizations of an electric utility undergoing deregulation. The case was initiated when management perceived that too much engineering time was spent doing IS functions. The case found that there was significant effort being expended on system development, support, and ad hoc use. Reviews of a few key systems illustrate quality problems found with the end-user developed systems. Several issues were identified affecting system development including use of programming standards, documentation, infrastructure integration, and system support. Additionally, the issues of obsolescence, security, and procurement are discussed.

Validating the End-User Computing Satisfaction Instrument for Online Shopping Systems

2010 ◽  
pp. 2078-2095
Author(s):  
Chung-Tzer Liu ◽  
Yi Maggie Guo
Keyword(s):  
Information Systems ◽  
User Satisfaction ◽  
Online Shopping ◽  
End Users ◽  
End User ◽  
Is Success ◽  
End User Computing

End user satisfaction has always been an important component of Information Systems (IS) success. This is also true for online applications, including online shopping systems where in addition to being a customer, the shoppers play the role of end users. Shoppers may not come back to or make a purchase on a website if they have an unsatisfactory experience. In this research, we focus on this aspect of online shopping by examining shoppers’ experiences as end users.

Developers, Decision Makers, Strategists or Just End-Users? Redefining End-User Computing for the 21st Century

2012 ◽  
pp. 61-76
Author(s):  
Sandra Barker ◽  
Brenton Fiedler
Keyword(s):  
21St Century ◽  
Management Strategies ◽  
Business Environment ◽  
End Users ◽  
End User ◽  
Business System ◽  
Management Project ◽  
Definition Of ◽  
End User Computing

The acceleration of technology in business since the 1980s suggests that traditional management techniques, systems, and strategies employed in a business environment should be challenged. As a consequence of this acceleration, end-user computing (EUC) and end-user development (EUD) have also grown. Definitions of EUC developed in the 1980s continue to be used by contemporary researchers without regard to the changing technological environment, user experience, and user needs. Therefore, the authors challenge traditional definitions of EUC developed and used by researchers to ascertain whether they meet the needs of management for the 21st century. There is a conflict among traditional definitions that has not been addressed since the early 1990s (Downey & Bartczak, 2005). In this regard, the authors proffer that the management strategies for end-user (EU) systems development in the 21st century should suggest a different and proactive role for users. This paper summarises key traditional definitions from the literature and evaluates their consonance with the technology and business system environment. The impetus for researchers to rethink the traditional definition of EUC is provided through a real world management project involving the development of a university staff workload database that investigated the role of end-users in system enhancement and development.

Understanding the Hidden Dissatisfaction of Users Towards End User Computing

2004 ◽  
pp. 202-225 ◽  
Author(s):  
Nancy C. Shaw ◽  
JJoo-Eng Lee-Partridge ◽  
James S.K. Ang
Keyword(s):  
User Satisfaction ◽  
Gap Analysis ◽  
End Users ◽  
Frames Of Reference ◽  
End User ◽  
Technological Frames ◽  
Individual Support ◽  
Technological Frames Of Reference ◽  
End User Computing

The objective of this research is to examine satisfied and dissatisfied end users in an organization to determine if they hold different technological frames of reference towards end user computing (EUC). This research examines the effectiveness of the computer systems at the organization, while at the same time measuring the level of end user satisfaction with the EUC environment. Grounded theory techniques for qualitative analysis of interviews were used to assess the technological frames of reference of selected highly satisfied and highly dissatisfied users. While analysis of the satisfaction surveys alone indicated that the user population was generally satisfied with their EUC environment, follow-up interviews and service quality gap analysis highlighted several individual support areas that required remedial action. In addition, satisfied and dissatisfied users held different views or technological frames of reference towards the technology they used. Their frames of reference affected their expectations of the technology, their interactions with the MIS support staff, and their utilization of the technology on a day-to-day basis.

Gender and End-User Computing

2008 ◽  
pp. 19-26
Author(s):  
Laura Beckwith ◽  
Margaret Burnett ◽  
Shraddha Sorte
Keyword(s):  
Gender Differences ◽  
Computer Science ◽  
Gender Issues ◽  
End Users ◽  
Strong Impact ◽  
End User ◽  
Significant Research ◽  
Computing Environments ◽  
And Gender ◽  
End User Computing

Although gender differences in a technological world are receiving significant research attention, much of the research and practice has aimed at how society and education can impact the successes and retention of female computer science professionals. The possibility of gender issues within software, however, has received almost no attention, nor has the population of female end users. However, there is relevant foundational research suggesting that gender-related factors within a software environment that supports end-user computing may have a strong impact on how effective male and female end users can be in that environment. Thus, in this article, we summarize theory-establishing results from other domains that point toward the formation of grounded hypotheses for studying gender differences in end-user computing. There has been much background research relevant to human issues of end-user computing, which we define here as problem-solving using computer software, also termed end-user programming in some of the literature (e.g., Blackwell, 2002; Green & Petre, 1996; Nardi, 1993). (See the glossary for definitions of these and related terms.) Despite this, few researchers have considered potential gender HCI issues and gender differences that may need to be accounted for in designing end-user computing environments. The most notable exception is Czerwinski’s pioneering research on the support of both genders in navigating through 3-D environments (Czerwinski, Tan, & Robertson, 2002; Tan, Czerwinski, & Robertson, 2003). Although individual differences, such as experience, cognitive style, and spatial ability, are likely to vary more than differences between gender groups, evidence from Czerwinski’s work as well as work in other domains, such as psychology and marketing, has found gender differences relevant to computer usage. In fact, some research has shown that some software is (unintentionally) designed for males (Huff, 2002). One reason gender HCI issues in end-user computing are important is that ignorance of gender issues has already proven to be dangerous: today’s low percentage of computer science females (Camp, 1997) has been directly attributed to the past unawareness of gender issues in computer science education and in the workforce. There is a risk that if gender HCI issues in end-user computing environments are ignored, a similar phenomenon could occur with female end users.

Gender and End-User Computing

2011 ◽  
pp. 398-404
Author(s):  
Laura Beckwith ◽  
Margaret Burnett ◽  
Shraddha Sorte
Keyword(s):  
Gender Differences ◽  
Computer Science ◽  
Gender Issues ◽  
End Users ◽  
Strong Impact ◽  
End User ◽  
Significant Research ◽  
Computing Environments ◽  
And Gender ◽  
End User Computing

Although gender differences in a technological world are receiving significant research attention, much of the research and practice has aimed at how society and education can impact the successes and retention of female computer science professionals. The possibility of gender issues within software, however, has received almost no attention, nor has the population of female end users. However, there is relevant foundational research suggesting that gender-related factors within a software environment that supports end-user computing may have a strong impact on how effective male and female end users can be in that environment. Thus, in this article, we summarize theory-establishing results from other domains that point toward the formation of grounded hypotheses for studying gender differences in end-user computing. There has been much background research relevant to human issues of end-user computing, which we define here as problem-solving using computer software, also termed end-user programming in some of the literature (e.g., Blackwell, 2002; Green & Petre, 1996; Nardi, 1993). (See the glossary for definitions of these and related terms.) Despite this, few researchers have considered potential gender HCI issues and gender differences that may need to be accounted for in designing end-user computing environments. The most notable exception is Czerwinski’s pioneering research on the support of both genders in navigating through 3-D environments (Czerwinski, Tan, & Robertson, 2002; Tan, Czerwinski, & Robertson, 2003). Although individual differences, such as experience, cognitive style, and spatial ability, are likely to vary more than differences between gender groups, evidence from Czerwinski’s work as well as work in other domains, such as psychology and marketing, has found gender differences relevant to computer usage. In fact, some research has shown that some software is (unintentionally) designed for males (Huff, 2002). One reason gender HCI issues in end-user computing are important is that ignorance of gender issues has already proven to be dangerous: today’s low percentage of computer science females (Camp, 1997) has been directly attributed to the past unawareness of gender issues in computer science education and in the workforce. There is a risk that if gender HCI issues in end-user computing environments are ignored, a similar phenomenon could occur with female end users.

scholarly journals Engaging end-user driven recommender systems: personalization through web augmentation

2020 ◽  
Author(s):  
Martin Wischenbart ◽  
Sergio Firmenich ◽  
Gustavo Rossi ◽  
Gabriela Bosetti ◽  
Elisabeth Kapsammer
Keyword(s):  
Recommender Systems ◽  
End Users ◽  
End User ◽  
The Past ◽  
Augmentation Techniques ◽  
Programming Skills ◽  
Client Side ◽  
And Control ◽  
The Web ◽  
Web Augmentation

Abstract In the past decades recommender systems have become a powerful tool to improve personalization on the Web. Yet, many popular websites lack such functionality, its implementation usually requires certain technical skills, and, above all, its introduction is beyond the scope and control of end-users. To alleviate these problems, this paper presents a novel tool to empower end-users without programming skills, without any involvement of website providers, to embed personalized recommendations of items into arbitrary websites on client-side. For this we have developed a generic meta-model to capture recommender system configuration parameters in general as well as in a web augmentation context. Thereupon, we have implemented a wizard in the form of an easy-to-use browser plug-in, allowing the generation of so-called user scripts, which are executed in the browser to engage collaborative filtering functionality from a provided external rest service. We discuss functionality and limitations of the approach, and in a study with end-users we assess the usability and show its suitability for combining recommender systems with web augmentation techniques, aiming to empower end-users to implement controllable recommender applications for a more personalized browsing experience.

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