A relationship between farmer's economic goals, process utility, and channel choice in China fertilizer market

2013 ◽  
Author(s):  
Daosheng Li
Keyword(s):  
Channel Choice ◽  
Process Utility

scholarly journals Consumers in a multichannel environment: Product utility, process utility, and channel choice

2005 ◽  
Vol 19 (2) ◽  
pp. 12-30 ◽  
Author(s):  
Sridhar Balasubramanian ◽  
Rajagopal Raghunathan ◽  
Vijay Mahajan
Keyword(s):  
Channel Choice ◽  
Process Utility ◽  
Product Utility

An Empirical Investigation into Personal Characteristics' Effect on Choosing Complaint Channels

2019 ◽  
Vol 3 (4) ◽  
pp. 195-208
Author(s):  
Hannes Boepple ◽  
Janine Göttling ◽  
Marie-Christin Papen ◽  
Florian U. Siems
Keyword(s):  
Word Of Mouth ◽  
Empirical Investigation ◽  
Personal Characteristics ◽  
Negative Word ◽  
Channel Choice ◽  
Valuable Customer ◽  
Word Of Mouth Communication ◽  
Customer Reaction ◽  
Managerial Perspective ◽  
Selection Of

For companies, complaints are a valuable customer reaction to dissatisfaction. They enable the company to respond to customer issues to prevent them from changing supplier or spreading negative word-of-mouth communication. Previous research identified various influencing factors of complaint behaviour. However, it has been scarcely considered which aspects influence the selection of the complaint channel (e. g. telephone, social media). Therefore, a 1x2 experimental study (n = 244) was conducted. Results reveal effects of personal characteristics (aggressiveness, argumentativeness and social anxiety) on complaint channel choice. A moderating effect of failure severity was also partially found. From a managerial perspective, it is recommended to provide various complaint options. This would allow the disappointed consumer to choose an adequate complaint channel depending on his or her personality.

Recycling channel choice in closed-loop supply chains considering retailer competitive preference

2021 ◽  
pp. 1-26
Author(s):  
Zhidan Wu ◽  
Xiaohu Qian ◽  
Min Huang ◽  
Wai Ki Ching ◽  
Xingwei Wang ◽  
...  
Keyword(s):  
Supply Chains ◽  
Closed Loop ◽  
Channel Choice ◽  
Closed Loop Supply Chains

ANALISA KINERJA CNG COOLER PADA SISTEM CNG PLANT

2021 ◽  
Vol 21 (2) ◽  
pp. 91-94
Author(s):  
Seno - Darmanto ◽  
Muhammad Fahrudin
Keyword(s):  
High Pressure ◽  
Heat Exchanger ◽  
Natural Gas ◽  
Peak Load ◽  
Normal Pressure ◽  
Gas Storage ◽  
Compressed Natural Gas ◽  
Plant System ◽  
Process Utility

CNG Cooler is a heat exchanger in CNG Plant System which has function to reduce CNG temperature. CNG (Compressed Natural Gas) is natural gas which compressed by gas compressor from normal pressure up to certain high pressure. CNG Plant is gas storage and supply facility for PLTGU when it work at peak load hours. CNG Cooler reduce temperature of CNG which out from gas compressor before saved in storage utility which purpose to avoid over heating in the next process, increase durability of the next process utility, and make gas storage utility design easy.

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