Factor Structure of the Minnesota Satisfaction Questionnaire Short Form for Restaurant Employees
Keyword(s):
The factor structure of the Minnesota Satisfaction Questionnaire short form for nonsupervisory restaurant employees was explored in questions among 2000 employees of three full-service restaurant chains operating in midwestern United States. A total of 2000 surveys were distributed to hourly employees of the three chains. From the mailing, 924 surveys were returned and found useable, a 46.2% response rate. Principal factors analysis identified a four-factor structure for the employees, in contrast to the original two-factor structure, but as in other studies the structure was multifactorial.
1977 ◽
Vol 45
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pp. 301-302
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2003 ◽
Vol 27
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pp. 85-100
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2000 ◽
Vol 60
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pp. 255-270
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1998 ◽
Vol 1
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pp. 73-84
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