Information Systems and Knowledge Management in Virtual Learning Processes

Monitoring students in virtual learning environments can be a time-consuming task. Professors and tutors must accompany students in an agile manner. During the COVID-19 pandemic, the use of discussion forums posed new challenges. This work proposes a conversational agent to automatically detect which pedagogical intervention is necessary to guide students in MOOCs environments. Through the attributes of the students' post messages, it is possible to classify which action will be carried out by the agent, applying specific dialogue patterns. In some more specific cases, the tutor's attention is immediately requested. The proposal was evaluated through a feasibility study to verify if semantic detection can contribute to guide the intervention process. According to the results, it is possible to support the tutor, as only 35.2% of interactions required the tutor's action.

Download Full-text

Information Technologies (ICT), Network Organizations, and Information Systems for Business Cooperation

Rethinking the Conceptual Base for New Practical Applications in Information Value and Quality - Advances in Information Quality and Management ◽

10.4018/978-1-4666-4562-2.ch015 ◽

2014 ◽

pp. 324-348

Author(s):

Antonio-Juan Briones-Peñalver ◽

José Poças Rascão

Keyword(s):

Knowledge Management ◽

Information Systems ◽

Competitive Advantage ◽

Strategic Alliances ◽

Growth And Development ◽

Information Technologies ◽

Systems Management ◽

Information Systems Management ◽

Network Organizations ◽

Strategic Knowledge Management

Information Technologies (ICT) have developed systems and network organizations that foster the creation of resources for company management. The establishment of strategic alliances and business cooperation systems has been encouraged by ICT and information systems management. This focus on organization and strategic knowledge management shows the capabilities they provide in managing organizations’ intangible assets, information and knowledge, since they are a competitive advantage. Network organizations, intercompany systems, cooperation, and alliances with the support of ICT are the paths to enterprises growth and development.

Download Full-text

Knowledge Management in Collaborative Business Networks

Encyclopedia of Business Analytics and Optimization ◽

10.4018/978-1-4666-5202-6.ch124 ◽

2014 ◽

pp. 1367-1379

Author(s):

Alexander Smirnov ◽

Tatiana Levashova ◽

Nikolay Shilov ◽

Alexey Kashevnik

Keyword(s):

Knowledge Management ◽

Information Systems ◽

Current Situation ◽

Collaborative Network ◽

Business Networks ◽

Context Management ◽

Process Knowledge ◽

Multiple Processes ◽

Management Technology

Current worldwide economy conditions cause increasing popularity of collaborative business networks. Dealing with multiple organizations and multiple processes within a complicated network, identifying and locating a member that has a responsibility and/or a competence in a particular part of the network can be a laborious, time-consuming process. Knowledge management technology is aimed to assist in solving this problem. It requires intelligent interoperability support between information systems of collaborative network members. A presented approach is based on the context management technology. It allows allows describing the collaborative network at a particular moment. The context includes such current situation properties as time, location, competence profiles of collaborative network members, etc. The competence profiles allow formalizing and sharing member's knowledge and competencies.

Download Full-text

Knowledge Management, Communities of Practice, and the Role of Technology

Handbook of Research on Literacy in Technology at the K-12 Level ◽

10.4018/978-1-59140-494-1.ch032 ◽

2011 ◽

pp. 573-585 ◽

Cited By ~ 1

Author(s):

Lee Tan Wee Hin ◽

Thiam-Seng Koh ◽

Wei-Loong David Hung

Keyword(s):

Knowledge Management ◽

Communities Of Practice ◽

Situated Cognition ◽

Research Work ◽

Learning Processes ◽

Current Work ◽

Community Of Learners ◽

Teachers And Students ◽

K 12

This chapter reviews the current work in knowledge management (KM) and attempts to draw lessons from research work in situated cognition about the nature of knowledge which can be useful to the field of KM. The role of technologies and the issues of literacy in technology are discussed in the context of communities of practice (CoPs) and the KM framework with some examples described for K-12 settings. Implications are drawn in terms of how teachers and students can be a community of learners-practitioners through technologies which support their work and learning processes.

Download Full-text

Accelerating Knowledge Adoption

Technology Adoption and Social Issues ◽

10.4018/978-1-5225-5201-7.ch079 ◽

2018 ◽

pp. 1689-1704

Author(s):

Hung-Chun Huang ◽

Frederick Leslie Davy ◽

Hsin-Yu Shih ◽

Chwei-Jen Fan

Keyword(s):

Knowledge Management ◽

Information Systems ◽

Change Management ◽

Competitive Advantage ◽

Systems Change ◽

Knowledge Diffusion ◽

Collaboration Network ◽

Learning Efficiency ◽

New Thinking ◽

Practice Knowledge

Learning faster is important in personal competitive advantage. However, to accelerate a group of people's learning efficiency is more complicated than individual practice. Learning efficiency is highlighting research in information systems change management as well as knowledge management. In practice, knowledge is difficult to manage directly. On the other hand, managing knowledge behaviors can achieve knowledge management. A teamwork structure is a micro-social system and internal collaboration network. Therefore, different teamwork structures conduct different knowledge behaviors. Social influence theories provide an interpretation that different social proximity distinguish contagion effects. This study applies the social network perspective to explore the knowledge behaviors of computer software developers. Therefore, the finding of this study shows that controlling network redundancy can enhance knowledge diffusion efficiency. Furthermore, if team fails to manage knowledge diffusion, they will offset the timing of competitive advantage in technological upgrade. Based on this finding, this study suggests a new thinking for implementation of information systems, change management, and strategic planning.

Download Full-text

Addressing Knowledge Management and Virtual Learning Communities in MOOC Using Open Resources and Gamification

Global Implications of Emerging Technology Trends - Advances in IT Standards and Standardization Research ◽

10.4018/978-1-5225-4944-4.ch005 ◽

2018 ◽

pp. 74-92

Author(s):

Luis Martin-Fernandez ◽

Margarita Martinez-Nuñez ◽

Oriol Borras-Gene ◽

Angel Fidalgo-Blanco

Keyword(s):

Knowledge Management ◽

Social Networking ◽

Learning Communities ◽

Virtual Learning ◽

Open Educational Resources ◽

Knowledge Generation ◽

Knowledge Communities ◽

Different Types ◽

Open Content ◽

Over Time

The confluence of thousands of students in a MOOC is an opportunity to manage all the knowledge generated through the creation of open educational resources (OER), especially when a connectivist approach is applied and the MOOC makes use of virtual learning communities. The challenge is transferring the flow of knowledge, activity, and interactions of the course to the community and making that transference sustainable and ongoing over time. For this purpose, the use of elements of gamification to train and retain the knowledge creators of the community along with the use of social networking platforms is proposed. This chapter analyses several editions of a MOOC and the opportunity offered by the use of different types of learning (formal, non-formal, and informal) that occur in them, thus characterizing patterns to train the open content and knowledge generation through gamification. From the results, indicators for managing successful and sustainable knowledge communities are proposed along with indicators for persistence and interaction between participants.

Download Full-text