scholarly journals Palvelurakennemuutoksen diskurssit: Erikoissanaston käyttö kaupunkiorganisaation suunnittelukokouksissa

Virittäjä ◽  
2018 ◽  
Vol 122 (1) ◽  
Author(s):  
Riikka Nissi
Keyword(s):  
Customer Service ◽  
Change Process ◽  
Organisational Change ◽  
Service Encounter ◽  
Project Leader ◽  
Work Processes ◽  
Public Officials ◽  
Mutual Relations ◽  
The One ◽  
The City

Tutkimus käsittelee organisaatiomuutokseen liittyvää erikoissanastoa. Sen aineistona ovat kaupunkiorganisaation kokoukset, joissa suunnitellaan kaupungin palvelurakenteen muutosta. Kokousten osallistujiin kuuluvat kaupungin työntekijöistä koottu projektiryhmä, projektipäällikkö ja muuta projektin johtoa, valtion virkamiehiä sekä ulkopuolisia konsultteja. Tutkimuksessa tarkastellaan keskustelun- ja diskurssianalyyttisin metodein, miten muutosprosessia ohjaavan toteutusohjeen sanasto tuodaan osaksi kokousten vuorovaikutusta. Siinä analysoidaan 1) minkälaisiin diskursseihin sanaston termit kiinnittyvät, 2) miten niitä käytetään osana suunnittelukokousten vuorovaikutusta sekä 3) minkälaisia muutoksia niiden käytössä ilmenee kokoussarjan kuluessa. Tutkimuksen tulokset osoittavat, että kokousvuorovaikutuksessa toteutusohjeen sanasto tuo keskusteluun kaksi eri diskurssia, tehostamisen diskurssin ja kohtaamisen diskurssin, joissa painottuvat toisaalta organisaation työprosessit ja niiden suunnitelmallinen koordinointi, toisaalta asiakkaan ja asiakaspalvelijan keskinäinen suhde ja erityisesti asiakkaan näkökulma. Tehostamisen diskurssi liittyy kokouksissa valtion virkamiesten ja konsulttien pitämiin esitelmiin, joissa määritellään ja ohjaillaan käynnissä olevaa muutosprosessia. Kohtaamisen diskurssi yhdistyy puolestaan kaupungin työntekijöiden ja muiden osallistujien tuottamiin kuvauksiin asiakaspalvelutilanteista. Sen avulla pyritään paitsi normittamaan näitä tilanteita myös vastustamaan tai tukemaan projektiin liittyviä suunnitelmia. Artikkeli osoittaa, miten kokouksen osallistujat neuvottelevat termien välityksellä projektin omistajuudesta sekä ammatillisista rooleistaan, tietämyksestään ja keskinäisistä suhteistaan. Tutkimus tuokin uutta tietoa moniammatillisen suunnittelutyön ja organisaatiomuutoksen kielellisestä dynamiikasta.   Discourses of service structure change: The use of a specialised lexicon in planning meetings of the city organisation This study investigates the specialised lexicon connected with organisational change. The data originates from the meetings of a city organisation, at which a change in the service structure of the city is being planned. The participants at the meetings include the project group comprising the employees of the city, the project leader and other project management representatives, public officials, and outside consultants. By using conversation and discourse analytical methods, the study examines how the lexicon – deriving from the dictionary of the instruction book that guides the change process – is brought into the meeting interaction. The article analyses 1) what kinds of discourse the terms of the dictionary are related to, 2) how they are employed as part of local actions in planning meeting interaction and 3) what kinds of change occur in their use during the longitudinal series of meetings. The analysis shows that the lexicon circulated in meeting interactions introduces into the conversation two salient discourses, the discourse of rationalisation and the discourse of the service encounter, which on the one hand emphasise the work processes of the organisation and their systematic coordination, and on the other hand, the perspective of the customer and his/her relation to the customer service assistant. The discourse of rationalisation is particularly linked to the presentations given by the public officials and consultants, used to define and steer the ongoing change process. For its own part, the service encounter discourse is associated with those descriptions of customer service situations produced by city employees and other meeting participants. It is used both to regulate these situations and to support and resist the plans related to the project. The article shows how the participants, through their use of the terms, negotiate ownership of the project and their own professional roles, knowledge and mutual relations. In this way, the article presents a new understanding of the language dynamics of multi-professional planning work and organisational change.  

Evaluation of Road Utilisation as Space For Holding Social Ceremonies in Indigenous Residential Area of Ogbomoso, Nigeria

2018 ◽  
Vol 1 (March 2018) ◽  
Author(s):  
S.A Okanlawon ◽  
O.O Odunjo ◽  
S.A Olaniyan
Keyword(s):  
Transport Infrastructure ◽  
Noisy Environment ◽  
Policy Makers ◽  
The Core ◽  
Local Roads ◽  
Strict Enforcement ◽  
The Mean ◽  
The One ◽  
The City ◽  
The Town

This study examined Residents’ evaluation of turning transport infrastructure (road) to spaces for holding social ceremonies in the indigenous residential zone of Ogbomoso, Oyo State, Nigeria. Upon stratifying the city into the three identifiable zones, the core, otherwise known as the indigenous residential zone was isolated for study. Of the twenty (20) political wards in the two local government areas of the town, fifteen (15) wards that were located in the indigenous zone constituted the study area. Respondents were selected along one out of every three (33.3%) of the Trunk — C (local) roads being the one mostly used for the purpose in the study area. The respondents were the residents, commercial motorists, commercial motorcyclists, and celebrants. Six hundred and forty-two (642) copies of questionnaire were administered and harvested on the spot. The Mean Analysis generated from the respondents’ rating of twelve perceived hazards listed in the questionnaire were then used to determine respondents’ most highly rated perceived consequences of the practice. These were noisy environment, Blockage of drainage by waste, and Endangering the life of the sick on the way to hospital; the most highly rated reasons why the practice came into being; and level of acceptability of the practice which was found to be very unacceptable in the study area. Policy makers should therefore focus their attention on strict enforcement of the law prohibiting the practice in order to ensure more cordial relationship among the citizenry, seeing citizens’ unacceptability of the practice in the study area.

It's Not Just a Job Anymore: The Influence of Cultural Change on Student Services Staff in a Community College

NASPA Journal ◽  
2006 ◽  
Vol 43 (2) ◽  
Author(s):  
Mary G. Locke ◽  
Lucy M. Guglielmino
Keyword(s):  
Community College ◽  
Customer Service ◽  
Cultural Change ◽  
Student Services ◽  
Change Process ◽  
Educational Leaders ◽  
Planned Change ◽  
Change Initiative ◽  
Nuanced Understanding

Today’s colleges and universities operate in a complex environment characterized by rapid and unrelenting change, and nowhere do the challenges inherent in change more directly impact students than in the delivery of student services. The need to integrate new models of service delivery, data-driven approaches to enrollment management, greater accountability for student success, stronger emphasis on customer service, and provision of “anytime, anyplace” services through technology are readily evident. Yet, many institutions are finding that their internal cultures are unreceptive, even hostile, toward adopting needed changes. This qualitative case study focusing on a 4- year purposeful change initiative at a community college was conducted to provide higher educational leaders with a more comprehensive and nuanced understanding of the influence of cultural change on student services staff. The results of this study indicated that student services staff constituted a distinct subculture that perceived, experienced, responded to, and influenced planned change differently from other subcultural groups. Specifically, student services staff more demonstrably supported the purpose of the change initiative; identified empowerment, inclusion and involvement in college decision-making, and improved lines of communication as the most important impacts of the change process; and expressed strong confidence regarding the sustainability of the changes that had occurred. Student services staff also indicated that they found greater meaning and developed stronger commitment to their work as a result of the change process. As a result of these findings, implications and strategies that may be helpful in designing and implementing a successful planned change initiative involving student services personnel are presented.

scholarly journals An Online Reputation Analysis of the Tourism Industry in Marbella: A Preliminary Study on Open Innovation

2021 ◽  
Vol 7 (2) ◽  
pp. 111
Author(s):  
María Jesús Carrasco-Santos ◽  
Antonio Manuel Ciruela-Lorenzo ◽  
Juan Gabriel Méndez Pavón ◽  
Carmen Cristófol Rodríguez
Keyword(s):  
Quantitative Research ◽  
Tourism Industry ◽  
Future Research ◽  
Full Data ◽  
Tourist Destination ◽  
Specific Advice ◽  
Sociodemographic Profile ◽  
The One ◽  
Online Reputation ◽  
The City

This research analyzed the online reputation of Marbella as a tourist destination and the profiles of the reviewers according to sociodemographic characteristics. A correlational, quantitative research technique was used in this study based on the manual extraction of more than 4000 reviews generated on TripAdvisor. The data used in this study were collected from the TripAdvisor website, taking, as a sample, tourists who had visited the city in the last three years. Ratings that did not provide full data on the variables were excluded. The findings show that Marbella is considered a luxury shopping destination. The preliminary conclusions allow us to generalize about the sociodemographic profile of its tourists. The findings of the study will provide valuable information for Marbella’s Destination Management Organization (DMO). On the one hand, this study highlights the importance of ranking the attractions of the city to create better communication strategies and enhance the appeal of those attractions that receive the best ratings, establishing the true vocation of Marbella as a tourist destination. On the other hand, it provides information on what tourists perceive to be negative elements, allowing the administration to create an improvement plan. The novelty of this research paper is that it delves into Marbella’s online reputation through an analysis of specific attractions’ ratings. Areas that require further attention in future research have been highlighted, along with specific advice on each attraction that contributes to the tourist offerings of the city.

scholarly journals Scenario Analyses of Exhaust Emissions Reduction through the Introduction of Electric Vehicles into the City

Energies ◽  
2021 ◽  
Vol 14 (7) ◽  
pp. 2030
Author(s):  
Marianna Jacyna ◽  
Renata Żochowska ◽  
Aleksander Sobota ◽  
Mariusz Wasiak
Keyword(s):  
Inner City ◽  
Electric Vehicles ◽  
Transport Model ◽  
Exhaust Emissions ◽  
Scenario Analyses ◽  
High Emission ◽  
Clean Air ◽  
The One ◽  
The City

In recent years, policymakers of urban agglomerations in various regions of the world have been striving to reduce environmental pollution from harmful exhaust and noise emissions. Restrictions on conventional vehicles entering the inner city are being introduced and the introduction of low-emission measures, including electric ones, is being promoted. This paper presents a method for scenario analysis applied to study the reduction of exhaust emissions by introducing electric vehicles in a selected city. The original scenario analyses relating to real problems faced by contemporary metropolitan areas are based on the VISUM tool (PTV Headquarters for Europe: PTV Planung Transport Verkehr AG, 76131 Karlsruhe, Germany). For the case study, the transport model of the city of Bielsko-Biala (Poland) was used to conduct experiments with different forms of participation of electric vehicles on the one hand and traffic restrictions for high emission vehicles on the other hand. Scenario analyses were conducted for various constraint options including inbound, outbound, and through traffic. Travel time for specific transport relations and the volume of harmful emissions were used as criteria for evaluating scenarios of limited accessibility to city zones for selected types of vehicles. The comparative analyses carried out showed that the introduction of electric vehicles in the inner city resulted in a significant reduction in the emission of harmful exhaust compounds and, consequently, in an increase in the area of clean air in the city. The case study and its results provide some valuable insights and may guide decision-makers in their actions to introduce both driving ban restrictions for high-emission vehicles and incentives for the use of electric vehicles for city residents.

Action research: a way of researching or a way of managing?

2003 ◽  
Vol 8 (2) ◽  
pp. 100-104 ◽  
Author(s):  
Richard Lilford ◽  
Rachel Warren ◽  
David Braunholtz
Keyword(s):  
Action Research ◽  
Change Process ◽  
Research Finding ◽  
Organisational Change ◽  
Total Quality ◽  
Discrete Form ◽  
Effect Change ◽  
Managerial Action ◽  
Service Managers ◽  
Change Monitoring

Scrutinising recent systematic reviews both on action research and on the management of change in organisations, we have made two observations which, we believe, clarify a rather amorphous literature. First, by comparing formal descriptions of each, action research cannot be clearly distinguished from many other change methodologies. This applies particularly to total quality management (TQM). Both action research and TQM are cyclical activities involving examination of existing processes, change, monitoring the apparent effects of the change and further change. Both emphasise active participation of stakeholders. The examples used to illustrate action research would serve equally well as examples of TQM and vice versa. Second, the methods used in action research are neither specific to action research nor are they of any particular kind. It therefore follows that action research, in so far as it purports to describe a unique or discrete form of research rather than a change process, is a misnomer. Based on these observations, we make two suggestions. Organisational change should be described in terms of the steps actually taken to effect change rather than in 'terms of art' which, like the various brands of post-Freudian psychotherapy, obscure what they have in common rather than illuminate substantive differences. And the research embedded in any cyclical managerial process can have two broad (non-exclusive) aims: to help local service managers to take the next step or to assist managers in other places and in future years to make decisions. These can be described as limited (formative) and general (summative) aims. Whether, or to what extent, a research finding is generalisable across place and time is a matter of judgement and turns on the form of the research and on its context; it is completely independent of whether or not the research was carried out within a cycle of managerial action currently described by terms such as action research or TQM.

Mocking Parades and the Place of Pagan Statuary in Late Antique Alexandria

2020 ◽  
Vol 24 (2) ◽  
pp. 270-288
Author(s):  
Jonathan Stutz
Keyword(s):  
Public Space ◽  
Urban Space ◽  
Religious Communities ◽  
Late Antique ◽  
Mob Violence ◽  
Visual Contact ◽  
The Public ◽  
Sacred Objects ◽  
The One ◽  
The City

AbstractWith the present paper I would like to discuss a particular form of procession which we may term mocking parades, a collective ritual aimed at ridiculing cultic objects from competing religious communities. The cases presented here are contextualized within incidents of pagan/Christian violence in Alexandria between the 4th and 5th centuries, entailing in one case the destruction of the Serapeum and in another the pillaging of the Isis shrine at Menouthis on the outskirts of Alexandria. As the literary accounts on these events suggest, such collective forms of mockery played an important role in the context of mob violence in general and of violence against sacred objects in particular. However, while historiographical and hagiographical sources from the period suggest that pagan statues underwent systematic destruction and mutilation, we can infer from the archaeological evidence a vast range of uses and re-adaptation of pagan statuary in the urban space, assuming among other functions that of decorating public spaces. I would like to build on the thesis that the parading of sacred images played a prominent role in the discourse on the value of pagan statuary in the public space. On the one hand, the statues carried through the streets became themselves objects of mockery and violence, involving the population of the city in a collective ritual of exorcism. On the other hand, the images paraded in the mocking parades could also become a means through which the urban space could become subject to new interpretations. Entering in visual contact with the still visible vestiges of the pagan past, with the temples and the statuary of the city, the “image of the city” became affected itself by the images paraded through the streets, as though to remind the inhabitants that the still-visible elements of Alexandria’s pagan topography now stood as defeated witnesses to Christianity’s victory.

“Satisfied with the Ruins of Berlin”: The German Capital’s Image in Soviet Graphics of 1945

2021 ◽  
Vol 17 (6) ◽  
pp. 564-575
Author(s):  
Irina I. Rutsinskaya
Keyword(s):  
Visual Art ◽  
Visual Image ◽  
Point Of View ◽  
The Public ◽  
Historical Justice ◽  
Public Consciousness ◽  
Post War ◽  
The One ◽  
First Time ◽  
The City

An artist who finds themselves in the last days of a war in the enemy’s defeated capital may not just fix its objects dispassionately. Many factors influence the selection and depicturing manner of the objects. One of the factors is satisfaction from the accomplished retribution, awareness of the historical justice triumph. Researchers think such reactions are inevitable. The article offers to consider from this point of view the drawings created by Soviet artists in Berlin in the spring and summer of 1945. Such an analysis of the German capital’s visual image is conducted for the first time. It shows that the above reactions were not the only ones. The graphics of the first post-war days no less clearly and consistently express other feelings and intentions of their authors: the desire to accurately document and fix the image of the city and some of its structures in history, the happiness from the silence of peace, and the simple interest in the monuments of European art.The article examines Berlin scenes as evidences of the transition from front-line graphics focused on the visual recording of the war traces to peacetime graphics; from documentary — to artistry; from the worldview of a person at war — to the one of a person who lived to victory. In this approach, it has been important to consider the graphic images of Berlin in unity with the diary and memoir texts belonging to both artists and ordinary soldiers who participated in the storming of Berlin. The combination of verbal and visual sources helps to present the German capital’s image that existed in the public consciousness, as well as the specificity of its representation by means of visual art.

APPLICATION OF PERIODIC REVIEW INVENTORIES MODEL IN A TYPICAL MEXICAN FOOD COMPANY

2021 ◽  
Vol 8 (1) ◽  
pp. 27-36
Author(s):  
Ramsés Cabrera-Gala ◽  
Luis Carreón-Nava ◽  
Hugo Valencia-Cuevas ◽  
León Rivera-Sosa
Keyword(s):  
Inventory Management ◽  
Management Model ◽  
Periodic Review ◽  
Food Company ◽  
Periodic Model ◽  
Santa Monica ◽  
Typical Food ◽  
The One ◽  
The City ◽  
Optimal Quantity

The Mexican family companies must face the challenges of market volatility with greater recurrence, forcing them to use effective tools and models for the proper management of their organizations and inherent activities, such as inventory management. Therefore, this research was carried out at “Moles Santa Monica”, a typical food company located in the city of Puebla, Mexico. This enterprise has reflected a high variability in the administration of its inventories, with a Coefficient of Variation (CV) greater than 0.2 in most of their portfolio products. In this way, the objective of this study was to propose an inventory management model that might reduce the shortages and overstock, and also; improves its performance and profitability when it is managed. The applied methods were Pareto and ABC model to choose correctly the best seller company products. The inventory management model chosen was the periodic review (R, S) as well, for being the most effective and the one that best suited the circumstances of the company in question. Three of the portfolio products were studied (MPP10, MPC10 and COP10) due to they are the most representative in incomes and valuables for the company managers. The results allowed us to propose the review periodic model (R), the optimal quantity of units to produce (Q), the safety stock (Ss) and the maximum inventory (S) for each product. We conclude that this model will help the company to face the uncertainty of the demand. Finally, we include limitations and future studies.

Trading and Translating: English Literature in Rouen, 1730–56

2017 ◽  
Vol 26 (3) ◽  
pp. 273-294
Author(s):  
Ina Schabert
Keyword(s):  
English Literature ◽  
The Other ◽  
Alexander Pope ◽  
French Translation ◽  
Commercial Activity ◽  
The One ◽  
The City

In this period the city of Rouen is known for commercial activity and for certain literary connections, but its status as a centre of sorts for English-French translation has gone unrecognized. This paper explores the writers involved (some well known, some less familiar), the rationales for their translations (particularly from the poetry of Alexander Pope), and their relation on the one hand to the commercial life of Rouen, on the other to its Académie Royale, founded in 1744.

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