A Study about e-Learning Quality, Learner Satisfaction, and eWOM based on Information Systems Success Model(ISSM): Comparison between Working and Non-working Learners

2018 ◽  
Vol 33 (2) ◽  
pp. 1-21
Author(s):  
Mi-Sook Lee ◽  
◽  
Jae-Hoon Choi ◽  
Jae-Hwan Seok ◽  
◽  
...  
Author(s):  
Hsiu-Ju Chen ◽  
Chia-Hung Kao

<span>E-learning systems, adopted by organisations for employee training to enhance employees' performance, are characterised by self-directed, autonomous learning. Learning motivation is then of importance in the design of e-learning practices in workplace. However, empirical study of the alignment of e-learning with individual learning needs and organisational goals is an area with limited research. This study intends to clarify the importance of learning motivation in employees' e-learning systems use behaviour, based on the information systems success model. Data from one hundred and eighty-five employees who used e-learning systems in their work environment were gathered in Taiwan and analysed with PLS. Results showed that employees' learning motivation, reflecting their learning needs and strengths, influenced perceived usefulness and satisfaction with e-learning, and their use of the systems, which enhanced their task performance. The results validated the importance of employees' learning motivation and the need for alignment of employees' learning needs and organisational goals in e-learning training. The clarification can help facilitate an organisation's human capital management, and contributes to further advancement of the information systems success model.</span>


Author(s):  
Ali Varshosaz ◽  
João Varajão ◽  
Nilton Takagi

DeLone and McLean information systems success model has become a reference for explaining the success of information systems (IS). Attempts to apply and test the model have resulted in both confirmation and challenges. One of those challenges is how to translate the learnings from this model into actionable knowledge. This position paper proposes the integration of the information systems success model with the success management process as a way of getting synergies from both models and improving the study and practice of IS projects. Moreover, the authors present several examples of IS success measures to be used in practice.


2010 ◽  
Vol 38 (8) ◽  
pp. 1009-1018 ◽  
Author(s):  
Jerome Dauw-Song Zhu ◽  
Chih-Te Lin

The purpose in this study was to explore the antecedents of e-service quality (e-SQ) based on a D&M information systems success model (DeLone & McLean, 1992) by considering e-SQ dimensions as a dependent variable. The consequences of dimensions influencing an individual's loyalty intention based on e-SQ (Harris & Goode, 2004) toward e-business were also examined. Finally, a research framework to identify the antecedents and consequences of e-SQ for e-banking based on grounded theory analysis is proposed.


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