Individual Donor Support for Nonprofits: The Roles of Financial and Emotional Information

2018 ◽  
Vol 31 (1) ◽  
pp. 41-54
Author(s):  
Isaac Agyemang ◽  
Darlene D. Bay ◽  
Gail L. Cook ◽  
Parunchana Pacharn
Keyword(s):  
Emotional Intelligence ◽  
Nonprofit Organizations ◽  
Emotional Response ◽  
Financial Information ◽  
Emotional Information ◽  
Potential Donor ◽  
Donor Funding ◽  
Donor Support ◽  
Prior Literature ◽  
Individual Donor

ABSTRACT The ability to attract donor funding is important to many nonprofit organizations' success in achieving their goals. Prior literature indicates that the emotional response of potential donors to the mission of these organizations as well as the assessment of the financial information provided impacts donation decisions. However, prior literature has examined either the effect of the emotional response or financial information, but not both. Using an experiment, our paper fills this gap in the literature by investigating both factors in the same study. Furthermore, we investigate the potential moderating effect of emotional intelligence. The results indicate that, under some circumstances, the emotional response of the potential donor and the donor's emotional intelligence impact both the decision to donate and the size of the donation. However, the financial information, as compiled by the Better Business Bureau, a business rating agency that also rates charities, impacts only the size of the donation.

The Science of Emotional Intelligence

2005 ◽  
Vol 14 (6) ◽  
pp. 281-285 ◽  
Author(s):  
Peter Salovey ◽  
Daisy Grewal
Keyword(s):  
Emotional Intelligence ◽  
Individual Differences ◽  
Work Relationships ◽  
Emotional Information ◽  
Branch Model

This article provides an overview of current research on emotional intelligence. Although it has been defined in many ways, we focus on the four-branch model by Mayer and Salovey (1997) , which characterizes emotional intelligence as a set of four related abilities: perceiving, using, understanding, and managing emotions. The theory provides a useful framework for studying individual differences in abilities related to processing emotional information. Despite measurement obstacles, the evidence in favor of emotional intelligence is accumulating. Emotional intelligence predicts success in important domains, among them personal and work relationships.

scholarly journals Emotional Intelligence: Continuing Controversies and Unresolved Issues

2017 ◽  
Vol 4 ◽  
pp. 12-24
Author(s):  
Hassan Mohebbi ◽  
Christine Coombe ◽  
Robert Kirkpatrick
Keyword(s):  
Mental Health ◽  
Academic Achievement ◽  
Life Satisfaction ◽  
Emotional Intelligence ◽  
Significant Relationship ◽  
Potential Role ◽  
Well Being ◽  
Future Research ◽  
Emotional Information ◽  
Occupational Success

Emotional Intelligence (EI), defined as the “capacity to process emotional information accurately and efficiently” (Mayer & Salovey, 1995), has recently become one of the most discussed issues in different fields. There has been a great deal of discussion both for and against its potential role in education. In fact, it is argued that there is a significant relationship between EI and success in various aspects of life, including life satisfaction, mental health, self-efficacy, psychological well-being, occupational success, and academic achievement. However, there is a gap with regard to EI and its potential role and application in various fields and contexts. The intention of this paper is to stimulate debate and encourage further research about EI through discussing its definitions, constituents, theoretical framework, measurements, and the criticisms leveled against its alleged unfulfilled promise. Furthermore, we elaborate thoroughly on the directions for future research in this field of study.

EMOTIONAL INTELLIGENCE AS A FACTOR IN FORMING A FUTURE SPECIALIST

2021 ◽  
pp. 178-186
Author(s):  
T. Kravchenko ◽  
◽  
N. Shymchenko ◽  
Keyword(s):  
Emotional Intelligence ◽  
Cognitive Abilities ◽  
Personal Development ◽  
Business Environment ◽  
General Information ◽  
Emotional Information ◽  
Intellectual Activity ◽  
Business World ◽  
Long Run

The essence and features of the concept of emotional intelligence are considered. The essence of emotional intelligence is defined as a set of cognitive abilities to identify, understand and manage emotions, as well as knowledge, skills and abilities, operations and strategies of intellectual activity related to the processing and transformation of emotional information. The characteristics and prerequisites for the formation of emotional intelligence are identified. The forms and levels of development of emotional intelligence in ontogenesis are analyzed. The main advantages of the formation and development of emotional intelligence for successful employment and personal development are highlighted. A survey of students on awareness in the field of emotional intelligence and assessment of its level, which showed that 24.3% of respondents are interested in this topic in depth, 60% know only general information, and 15.7% first learned about this indicator. Despite the fact that not everyone understands the essence of emotional intelligence, almost half of respondents believe that the level of emotional intelligence is significant. A quarter of students believe that IQ is more important, and another 25% found it difficult to answer this question. The basic methods of development of emotional intelligence are offered. The role of emotional intelligence for managers and business is defined. It is determined that in today's business environment, authoritarian managers are much less likely to succeed in the long run than those who use a democratic style of government. If a manager wants to succeed in the business world now and in the future, it is important to understand the role of emotional intelligence in business today. The possibility of increasing the efficiency of management activities of the specialist through the development of emotional intelligence, which provides prospects for innovative development of the organization (enterprise).

The Role of Web Assurance Seals in Nonprofit Giving

2019 ◽  
Vol 34 (2) ◽  
pp. 131-148
Author(s):  
Joseph Canada ◽  
Erica E. Harris
Keyword(s):  
Nonprofit Organizations ◽  
Positive Relationship ◽  
Data Availability ◽  
Charitable Contributions ◽  
The Public ◽  
For Profit ◽  
Donor Support ◽  
The U.S ◽  
The Web

ABSTRACT Using a sample of the 2,000 largest nonprofit organizations in the U.S., we document that the use of web assurance seals is not as commonplace as for-profit e-commerce websites. In particular, we find that only about 14 percent of sample organizations invest in web assurance seals. Those that do provide web seals are larger, less efficient, and spend more on fundraising and information technology. Interestingly, however, our size result weakens for the very largest organizations in our sample. In addition to our contribution to the web assurance literature, we also contribute to donations research in identifying another feature important to donors in the decision to give. Specifically, we find a positive relationship between web seals and donations, indicating that providing this type of assurance attracts more donor support. We believe this is particularly interesting given the relatively few organizations adopting this type of signal in the marketplace for charitable contributions. Data Availability: Data are available from the public sources cited in the text.

Conceptual model for measuring Saudi banking managers’ job performance based on their emotional intelligence (EI)

2017 ◽  
Vol 25 (1) ◽  
pp. 123-145 ◽  
Author(s):  
Adel Alferaih
Keyword(s):  
Emotional Intelligence ◽  
Job Performance ◽  
Banking Sector ◽  
Self Control ◽  
Self Awareness ◽  
Self Monitoring ◽  
Content Type ◽  
Self Confidence ◽  
Prior Literature ◽  
The Impact

Purpose The purpose of this paper is to develop and present a research model on various emotional intelligence (EI) constructs which have been found to influence job performance in the prior literature. Design/methodology/approach In addition to leadership and EI, the constructs are clustered under different categories: self-awareness includes self-confidence, emotional self-awareness and accurate self-assessment; self-management includes self-control, adaptability, conscientiousness, trustworthiness and optimism; social awareness includes empathy, organizational awareness and service orientation; and social skills groups’ communication, change catalyst, developing others and self-monitoring. Findings The paper proposes 17 hypotheses concerning significant relationships between these constructs and job performance. Originality/value The paper proposes a new approach toward studying the impact of various constructs of EI on job performance in Saudi banking sector.

scholarly journals The Truth about Honesty in the Nonprofit Sector

2020 ◽  
Author(s):  
Bruce D. McDonald ◽  
Christopher B Goodman
Keyword(s):  
Nonprofit Organizations ◽  
Financial Reporting ◽  
Nonprofit Sector ◽  
The United States ◽  
Financial Information ◽  
Benford’S Law ◽  
Non Profit ◽  
External Monitoring ◽  
Benford's Law ◽  
Program Costs

The nonprofit sector aims to provide services with a public benefit, but how honest is it? Since the nonprofit sector relies on fundraising efforts to support its administration and program costs, and since poor financial performance can scare potential contributors away, nonprofit organizations have an incentive to appear fiscally healthy regardless of their true condition. We examine the factors associated with the honesty of organizations in the nonprofit sector using Benford’s Law, which tests for abnormalities in data that result from intentional falsification. Using the 990 tax filings for 51,010 nonprofits in the United States from 2012 and 2013, we find evidence of problems in the accuracy of their financial reporting. Those organizations with more external users of their financial information tend to conform more closely with Benford’s Law, suggesting more external monitoring of non-profit organizations may decrease the likelihood of misreported financial information.

scholarly journals Measurable predictors of hermeneutic empathy: relationship focus and emotional intelligence

2020 ◽  
Vol 210 ◽  
pp. 18131
Author(s):  
Marina Ragulina
Keyword(s):  
Emotional Intelligence ◽  
Pilot Study ◽  
Emotional Response ◽  
Scientific Literature ◽  
Statistical Significance ◽  
Psychology Students ◽  
The Other ◽  
Important Criterion ◽  
Emotional Empathy ◽  
Indirect Indicator

In modern scientific literature today, two areas of study of empathy have emerged: empathy as compassion and an emotional response to the situation of the Other and empathy as a “tool of knowledge”. The widespread use of this concept in advisory practice prompts to clarify and concretize this important concept. The author clarifies the Rogerian concept of empathy, which is widespread in Russian psychology. The paper presents a pilot study of two groups of psychology students, one of which is attuned to relationships as an important criterion for the effectiveness of counselling, the other group considers the client's motivation to be significant. The study of emotional empathy and emotional intelligence confirmed the hypothesis that students who are attuned to relationships will have lower emotional empathy, while emotional intelligence as an indirect indicator of hermeneutic empathy is higher, and vice versa in the second group. The study showed the statistical significance of these differences on some scales and on the manifestation of emotional empathy. The paper proposes a substantiation for this phenomenon. Also, the ability for hermeneutic empathy as another way of non-verbal communication can be indirectly confirmed by the diagnosis of emotional intelligence.

scholarly journals THE INFLUENCE OF FINANCIAL INFORMATION, FINANCIAL SELF EFFICACY, AND EMOTIONAL INTELLIGENCE TO FINANCIAL MANAGEMENT BEHAVIOR OF FEMALE LECTURER

2020 ◽  
Vol 7 (6) ◽  
pp. 1112-1124
Author(s):  
Nadia Asandimitra ◽  
Achmad Kautsar
Keyword(s):  
Emotional Intelligence ◽  
Financial Literacy ◽  
Financial Management ◽  
Self Efficacy ◽  
Psychological Factors ◽  
Private Universities ◽  
Financial Information ◽  
Financial Knowledge ◽  
Financial Behavior ◽  
Management Behavior

Purpose of the study: The purpose of the study was to compare the financial information, financial self-efficacy and emotional intelligence on the financial management of women lecturer in state and private university. Methodology: This study was designed as a conclusive causality study. The study population was female lectures of state and private universities in Indonesia. From the population, there are two hundred (200) female lectures from a state university and private universities have selected as a sample of study by quota sampling method. The data collection techniques used in this research are interviews and surveys. Multiple regressions was chosen to get results with the SPSS tools. Main Findings: There is an influence of financial knowledge, financial self-efficacy, financial literacy, and emotional intelligence to the financial management behavior of female lecturers at state universities while there is no influence of financial attitude, financial literacy, and emotional intelligence to the financial management [behavior] of female university lecturers in private universities. Applications of this study: The results of this study will be beneficial for financial institutions and governments that usually hold education and training programs for their customers to increase financial knowledge so as to increase the confidence of their customers (including lecturers) in their ability to manage finance. Furthermore, this knowledge will be conveyed back to the students of the lecturer in the learning process about finance, so that it will indirectly increase the financial literacy of their students and society at large. Novelty/Originality of this study: Many researches about financial behavior topics have analyzed financial information factors’ influence on financial management behavior, but few of them have included psychological factors such as financial self-efficacy and emotional intelligence. This distinguishes this research compared to other studies of financial behavior as it analyzes the two effects of psychological factors on financial management behavior. Another novelty of this study is the selection of female lecturer as research object as their characteristic as well-informed and well-educated about financial management that has not observed by previous studies.

scholarly journals ANALYSIS OF RELATIONSHIPS OF EMOTIONAL BURN OUT FEATURES AND INDICATORS OF EMOTIONAL INTELLIGENCE AMONG MEDICAL WORKERS

2021 ◽  
Vol 3 (17) ◽  
pp. 49-58
Author(s):  
N. Pylypenko ◽  
O. Sydorenko
Keyword(s):  
Emotional Intelligence ◽  
Emotional Exhaustion ◽  
Emotional Response ◽  
Diagnostic Methods ◽  
Anxiety And Depression ◽  
Low Level ◽  
Surgical Nurses ◽  
Emotional Detachment ◽  
Emotional Burnout ◽  
The Relationship

Purpose - the aim of this article is to present the results of a statistical analysis of the relationship between the features of emotional burnout and indicators of emotional intelligence among medical workers. Material and methods - 4 groups of respondents (110 medical workers) took part in the study: surgical doctors, therapeutic doctors, surgical nurses, therapeutic nurses. Evaluation of the features of emotional burnout and emotional intelligence was carried out using diagnostic methods of emotional burnout (V.Boyko), the questionnaire of emotional burnout by K. Maslach and S. Jackson (adaptation by N. Vodopyanova) and the method of emotional intelligence (N. Hall). The study consisted of two stages. The purpose of the first stage was to determine the level and characteristics of the manifestation of emotional burnout of medical workers according to the following symptoms: (emotional exhaustion; depersonalization; reduction of personal achievements; "stress" (experiencing traumatic circumstances, dissatisfaction with oneself, caged, anxiety and depression); "resistance" (inadequate selective emotional response, emotional and moral disorientation, expansion of the sphere of saving emotions, reduction of professional duties); "exhaustion" (emotional deficit, emotional detachment, psychosomatic and psychovegetative disorders). The level of manifestation of emotional intelligence of medical workers was also assessed according to the following indicators: emotional awareness, emotion management, self-motivation, empathy, recognition of other people's emotions The second stage of the study was aimed at determining the characteristics of the relationship of individual indicators of emotional benefit screaming with specific indicators of the emotional intelligence of health care workers. Mathematical processing of the research results was carried out using Spearman's correlation coefficient by means of the SPSS 17 computer program. Results and discussion. The results of our research have shown that: 1) the overwhelming majority of the test subjects have high and medium levels of reduction of personal achievements, and such a phase of emotional burnout as resistance” (inadequate selective emotional response, emotional and moral disorientation, expansion of the sphere of economy of emotions, reduction of professional duties); 2) half of respondents have high and medium levels of emotional exhaustion, depersonalization; 3) a quarter of the respondents formed such a phase of emotional burnout as “exhaustion” (emotional deficit, emotional and personal detachment, psychosomatic and psychovegetative disorders). The following levels of development of emotional intelligence were revealed in different groups of medical workers: a) high and medium - among doctors of a surgical profile and doctors of a therapeutic profile; medium - for surgical nurses; low - for therapeutic nurses. Conclusion. Medical workers with high and medium levels of emotional intelligence have a low level of manifestation of symptoms of emotional burnout (dissatisfaction with oneself; feelings of being caged; anxiety and depression; reduction of professional duties; emotional deficit; personal detachment; psychosomatic and psychovegetative disorders), as well as a low level of development phases of tension, resistance, exhaustion, depersonalization and reduction of personal achievements.

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