Innovation in Public Sector Human Services Programs: The Implications of Innovation by "Groping along"

1990 ◽  
Vol 9 (2) ◽  
pp. 219 ◽  
Author(s):  
Olivia Golden
Keyword(s):  
Public Sector ◽  
Human Services ◽  
Human Services Programs

scholarly journals Enterprise Business Process Management in the Public Sector: The Case of the Department of Human Services (DHS) Australia

2018 ◽  
Vol 8 (2) ◽  
pp. 217-231 ◽  
Author(s):  
Wasana Bandara ◽  
Scott Bailey ◽  
Paul Mathiesen ◽  
Jo McCarthy ◽  
Chris Jones
Keyword(s):  
Public Sector ◽  
Business Process ◽  
Human Services ◽  
Business Process Management ◽  
Process Management ◽  
Ad Hoc ◽  
Vital Role ◽  
The Public ◽  
Federal Department ◽  
Department Of Human Services

Business process management (BPM) in the public sector is proliferating globally, but has its contextual challenges. Ad hoc process improvement initiatives across governmental departments are not uncommon. However, as for all organisations, BPM efforts that are coordinated across the organisation will reap better outcomes than those conducted in isolation. BPM education plays a vital role in supporting such organisation-wide BPM efforts. This teaching case is focused on the sustainable development and progression of enterprise business process management (E-BPM) capabilities at the Federal Department of Human Services: a large Australian federal government agency. The detailed case narrative vividly describes the case organisation, their prior and present BPM practices and how they have attempted BPM at an enterprise level, capturing pros and cons of the journey. A series of student activities pertaining to E-BPM practices is provided with model answers (covering key aspects of BPM governance, strategic alignment, culture, people, IT, methods, etc.). This case provides invaluable insights into E-BPM efforts in general and BPM within the public sector. It can be useful to BPM educators as a rich training resource and to BPM practitioners seeking guidance for their E-BPM efforts.

Austerity and On-the-job Vocational Learning

2013 ◽  
Vol 4 (3) ◽  
pp. 44-56 ◽  
Author(s):  
Peter Sawchuk
Keyword(s):  
Public Sector ◽  
Human Services ◽  
Structural Changes ◽  
Mixed Methods Study ◽  
Advanced Technology ◽  
The West ◽  
Welfare Benefits ◽  
Cultural Historical Activity ◽  
Vocational Learning ◽  
Political Economy Approach

This article seeks to contribute to an understanding of questions regarding on-the-job vocational learning, power, and technological change in the context of dynamic notions of knowledge economy and contemporary public sector austerity in the West based on a “mind in political economy” approach inspired by the Cultural Historical Activity Theory tradition. It draws on recently completed analysis of public sector human services work (welfare benefits delivery work in Ontario, Canada) based on a seven year mixed-methods study (learning life-history interviews n=75; survey n=339). It seeks to explain the emergence of difference between the on-the-job vocational learning of newcomers and veteran workers. The conclusion suggests that structural changes to economies, sectors and organizations, often revolving around new forms of advanced technology, may initiate a process of contestation, appropriation, accommodation and consent that must be actively accomplished by inter-generational dynamics amongst workers within activity.

scholarly journals  Reflecting on Professional Identity Through Art: A Case Example

2021 ◽  
Vol 40 (1) ◽  
pp. 136-138
Author(s):  
Nicole Kras
Keyword(s):  
Community College ◽  
Professional Identity ◽  
Human Services ◽  
Urban Community ◽  
Professional Identities ◽  
Urban Community College ◽  
Human Services Students ◽  
Human Services Programs ◽  
Support Students

Undergraduate human services programs seek ways to support students as they develop their professional identities. Few, if any studies, have considered the benefits of engaging human services students in art directives as a method for them to reflect on their professional identities. The following is a case example on how an art directive was incorporated in an undergraduate fieldwork course at an urban community college.

“Pay Now or Pay Later”: Training and Torts in Public Sector Human Services

1995 ◽  
Vol 24 (2) ◽  
pp. 167-180 ◽  
Author(s):  
Francis J. Leazes
Keyword(s):  
Public Sector ◽  
Nonprofit Organizations ◽  
Human Services ◽  
Current State ◽  
Legal Context ◽  
Training Policy ◽  
Municipal Official ◽  
Tort Claims

Public sector training is put in a legal context for administrators of government and nonprofit agencies. Failing to train can lead to tort claims in an environment of diminished sovereign and charitable immunity. Torts can encompass constitutional and non-constitutional claims. A non-existent training policy may be seen as being deliberately indifferent to the need for one, and hence be viewed as a policy itself. Municipal official liability has increased as has that of executives and directors of nonprofit organizations. To minimize exposure to suits, government and nonprofit administrators must assess the current state of training in their organizations and provide effective, documented and evaluated training for key positions in their agencies.

Honey, I shrunk the evaluator: Reflections on the 1990 National Evaluation Conference

1991 ◽  
Vol 16 (1) ◽  
pp. 10-15
Author(s):  
Max Liddell ◽  
Margaret Liddell
Keyword(s):  
Program Evaluation ◽  
Public Sector ◽  
Human Services ◽  
Research Activity ◽  
The Public ◽  
Is Evaluation

The 1990 National Evaluation Conference, a conference devoted to current developments in evaluation, left the authors with many concerns. This paper, after describing a few of the contributions which were of relevance to human services, explores some of the dilemmas. Is program evaluation a research activity or not? What are the implications of the commercialisation of the public sector? Is evaluation a tool to induce employee conformity? These questions are raised, and their implications for human services discussed.

Consumer research for the public sector human services in Victoria

1983 ◽  
Vol 1 (3) ◽  
pp. 16-23 ◽  
Author(s):  
Alexander J. Wearing ◽  
Bruce Headey ◽  
Elsie Holmström ◽  
Lois Verbrugge
Keyword(s):  
Public Sector ◽  
Consumer Research ◽  
Human Services ◽  
The Public
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