Teaching Communication in an MBA Operations Research/Management Science Course

2000 ◽  
Vol 51 (12) ◽  
pp. 1433
Author(s):  
C. Keller ◽  
J. Kros
Keyword(s):  
Operations Research ◽  
Management Science ◽  
Research Management

How to Market OR/MS Decision Support

2010 ◽  
pp. 157-172
Author(s):  
Masayuki Ueda
Keyword(s):  
Decision Making ◽  
Decision Support ◽  
Decision Maker ◽  
Operations Research ◽  
Management Science ◽  
Research Management ◽  
Decision Makers ◽  
Research Groups ◽  
High Quality ◽  
Communication Gap

This research examines what to do to have decision makers more utilize OR/MS decision support. We investigate OR/MS decision support from a new viewpoint of service. Firstly, based on the fact that what is provided by OR/MS decision support is information to aid in decision making, we show that OR/MS decision support shares characteristics with service, hence can be considered as a kind of service. Next, we analyze OR/MS decision support from the viewpoint of what is necessary for service of high quality, and we clarify the issue of communication gaps. If we investigate preceding research in OR/MS (Operations Research/Management Science), it turns out that there is surely a problem with communication gap between decision makers and decision supporters. Finally, we show that it is effective to utilize problem specification, which is a decision-maker-friendly description of problems proposed by research groups including the author, as one approach to bridge the communication gap.

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