SERVICE CLIMATE EFFECTS ON CUSTOMER ATTITUDES: AN EXAMINATION OF BOUNDARY CONDITIONS.

J. Dietz; S. D. Pugh; J. W. Wiley

doi:10.2307/20159561

SERVICE CLIMATE EFFECTS ON CUSTOMER ATTITUDES: AN EXAMINATION OF BOUNDARY CONDITIONS.

Academy of Management Journal ◽

10.2307/20159561 ◽

2004 ◽

Vol 47 (1) ◽

pp. 81-92 ◽

Cited By ~ 85

Author(s):

J. Dietz ◽

S. D. Pugh ◽

J. W. Wiley

Keyword(s):

Boundary Conditions ◽

Service Climate ◽

Climate Effects ◽

Customer Attitudes

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Service Climate Effects on Customer Attitudes: An Examination of Boundary Conditions

Academy of Management Journal ◽

10.5465/20159561 ◽

2004 ◽

Vol 47 (1) ◽

pp. 81-92 ◽

Cited By ~ 1

Author(s):

Joerg Dietz ◽

S. Douglas Pugh ◽

Jack W. Wiley

Keyword(s):

Boundary Conditions ◽

Service Climate ◽

Climate Effects ◽

Customer Attitudes

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Do it well and do it right: The impact of service climate and ethical climate on business performance and the boundary conditions.

Journal of Applied Psychology ◽

10.1037/apl0000138 ◽

2016 ◽

Vol 101 (11) ◽

pp. 1553-1568 ◽

Cited By ~ 17

Author(s):

Kaifeng Jiang ◽

Jia Hu ◽

Ying Hong ◽

Hui Liao ◽

Songbo Liu

Keyword(s):

Boundary Conditions ◽

Business Performance ◽

Ethical Climate ◽

Service Climate ◽

The Impact

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The Service Climate - Customer Satisfaction Link: Boundary Conditions of Service Attribute and Mediation Effect of Service-oriented Organizational Citizenship Behavior

10.5176/2251-2349_hrmpd23 ◽

2011 ◽

Author(s):

Hui-Ling Tung ◽

Kuo-Ye Chen ◽

Chien-Ta Chen

Keyword(s):

Customer Satisfaction ◽

Boundary Conditions ◽

Organizational Citizenship ◽

Organizational Citizenship Behavior ◽

Mediation Effect ◽

Citizenship Behavior ◽

Service Climate ◽

Service Oriented ◽

Service Attribute

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The Service Climate-Customer Satisfaction Link: Boundary Conditions of Service Attribute and Mediation Effect of Service-oriented Organizational Citizenship Behavior

PsycEXTRA Dataset ◽

10.1037/e527332013-020 ◽

2012 ◽

Author(s):

Hui-Ling Tung ◽

Kuo-Ye Chen ◽

Chien-Ta Chen

Keyword(s):

Customer Satisfaction ◽

Boundary Conditions ◽

Organizational Citizenship ◽

Organizational Citizenship Behavior ◽

Mediation Effect ◽

Citizenship Behavior ◽

Service Climate ◽

Service Oriented ◽

Service Attribute

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The service climate - Customer satisfaction link: Boundary conditions of service attribute and mediation effect of service-oriented organizational citizenship behavior

PsycEXTRA Dataset ◽

10.1037/e605322012-018 ◽

2011 ◽

Author(s):

Hui-Ling Tung ◽

Chien-Ta Chen ◽

Kuo-Ye Chen

Keyword(s):

Customer Satisfaction ◽

Boundary Conditions ◽

Organizational Citizenship ◽

Organizational Citizenship Behavior ◽

Mediation Effect ◽

Citizenship Behavior ◽

Service Climate ◽

Service Oriented ◽

Service Attribute

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Service Attribute Boundary Conditions of the Service Climate–Customer Satisfaction Link

Academy of Management Journal ◽

10.5465/amj.2009.44635617 ◽

2009 ◽

Vol 52 (5) ◽

pp. 1034-1050 ◽

Cited By ~ 90

Author(s):

David M. Mayer ◽

Mark G. Ehrhart ◽

Benjamin Schneider

Keyword(s):

Customer Satisfaction ◽

Boundary Conditions ◽

Service Climate ◽

Service Attribute

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Use of the Magnetostatic Analogue In Electromagnetic Lens Engineering

Proceedings, annual meeting, Electron Microscopy Society of America ◽

10.1017/s0424820100068795 ◽

1970 ◽

Vol 28 ◽

pp. 360-361

Author(s):

John W. Coleman

Keyword(s):

Boundary Conditions ◽

High Performance ◽

Force Fields ◽

Optical Design ◽

Direct Conversion ◽

Design Engineering ◽

Design Data ◽

Scalar Potentials ◽

Geometric Elements ◽

At Will

In the design engineering of high performance electromagnetic lenses, the direct conversion of electron optical design data into drawings for reliable hardware is oftentimes difficult, especially in terms of how to mount parts to each other, how to tolerance dimensions, and how to specify finishes. An answer to this is in the use of magnetostatic analytics, corresponding to boundary conditions for the optical design. With such models, the magnetostatic force on a test pole along the axis may be examined, and in this way one may obtain priority listings for holding dimensions, relieving stresses, etc..The development of magnetostatic models most easily proceeds from the derivation of scalar potentials of separate geometric elements. These potentials can then be conbined at will because of the superposition characteristic of conservative force fields.

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