A Study on the Analysis of Influence According to Service Relationship in Discount Store

2021 ◽  
Vol 8 (1) ◽  
pp. 109-134
Author(s):  
Sung Tae Jung
Keyword(s):  
Discount Store ◽  
Service Relationship

Solidarity finance and territorial regulation

2019 ◽  
Vol 1 (1) ◽  
pp. 1-5
Author(s):  
Amélie Artis
Keyword(s):  
Social Cohesion ◽  
Local Development ◽  
Direct Effects ◽  
Service Relationship

Solidarity finance is characterized by a service relationship that feeds on proximity and endogenously strengthens it. From the multidimensionality of proximity, geographical, organizational, institutional, social, the understanding of the contribution of solidarity finance in local development is enriched. Thus, it is a question of showing what the direct effects and the induced effects of solidarity finance for organizations are, for regions, and for social cohesion.

scholarly journals Staging the Social Drama of Work: Ethnography of a Theater Company as a Means of Analyzing Theater Activity

2022 ◽  
Vol 3 (3) ◽  
pp. 78-99
Author(s):  
Celia Bense Ferreira Alves
Keyword(s):  
Social Organization ◽  
Division Of Labor ◽  
Social Roles ◽  
Ethnographic Study ◽  
Central Group ◽  
The Core ◽  
Collective Activity ◽  
The Social ◽  
The Aesthetic ◽  
Service Relationship

This paper shows how conducting the ethnographic study of a theater hall and company can help define theater activity. Once the aesthetic of the social organization is set apart from the proper division of labor, theater appears as a collective activity which requires the cooperation of eight groups playing different social roles. The cooperation modes rest on a meshing of direct or indirect services for the actors who carry out the core task of performing. This specific organization of work around a central group is what makes the activity artistic. Simultaneously, the service relation offers the possibility for some categories to bring their relationship with actors closer to a state of symmetry and sometimes reverse asymmetry. As a status enhancing opportunity, service relationship for actors also directly or indirectly provide the grounds for participant commitment and thus guarantee long-lasting operation for the theatrical organization.

scholarly journals Service relationship orchestration: lessons learned from running large scale smart city platforms on Kubernetes

IEEE Access ◽  
2021 ◽  
pp. 1-1
Author(s):  
Merlijn Sebrechts ◽  
Sander Borny ◽  
Tim Wauters ◽  
Bruno Volckaert ◽  
Filip De Turck
Keyword(s):  
Smart City ◽  
Large Scale ◽  
Lessons Learned ◽  
Service Relationship

How positive service experiences contribute to service captivity

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Constantino Stavros ◽  
Kate Westberg ◽  
Roslyn Russell ◽  
Marcus Banks
Keyword(s):  
Financial Services ◽  
Financial Vulnerability ◽  
Socially Responsible ◽  
Content Type ◽  
Welfare Policies ◽  
Regulatory Frameworks ◽  
Alternative Financial Services ◽  
Service Experiences ◽  
Service Relationship ◽  
Practical Implications

Purpose Service captivity is described as the experience of constrained choice whereby a consumer has no power and feels unable to exit a service relationship. This study aims to explore how positive service experiences can contribute to service captivity in the alternative financial services (AFS) sector for consumers experiencing financial vulnerability. Design/methodology/approach A total of 31 interviews were undertaken with Australian consumers of payday loans and/or consumer leases. Findings The authors reveal a typology of consumers based on their financial vulnerability and their experience with AFS providers. Then they present three themes relating to how the marketing practices of these providers create a positive service experience, and, in doing so, can contribute to service captivity for consumers experiencing financial vulnerability. Research limitations/implications The benefits derived from positive service experiences, including accessible solutions, self-esteem, and a sense of control over their financial situation, contribute to the service captivity of some consumers, rendering alternative avenues less attractive. Practical implications AFS providers must ensure a socially responsible approach to their marketing practices to minimize potentially harmful outcomes for consumers. However, a systems-level approach is needed to tackle the wider issue of financial precarity. Policymakers need to address the marketplace gaps, regulatory frameworks and social welfare policies that contribute to both vulnerability and captivity. Originality/value This research extends the understanding of service captivity by demonstrating how positive service experiences can perpetuate this situation. Further, specific solutions are proposed at each level of the service system to address service captivity in the AFS sector.

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