Effect of celebrity athlete endorsement on sporting goods consumers' brand passion and loyalty

2020 ◽  
Vol 48 (5) ◽  
pp. 1-11 ◽  
Author(s):  
Hak-Kwon Kim ◽  
Kwang-Yong Lee ◽  
Woo-Yeul Baek

Although findings of prior studies have provided insights into brand–consumer relationships, there is a scarcity of investigation into the effect of an athlete endorser's credibility on consumers' brand passion and brand loyalty. Thus, we investigated the effects of an athlete endorser's attractiveness and expertise on both brand passion and brand loyalty of sporting goods consumers. Participants in our study were 178 Korean golf product consumers. Results revealed that athlete endorser attractiveness and expertise were both significant determinants of brand passion among golf product consumers. Results also confirmed that brand passion positively affected brand loyalty. Lastly, brand passion had significant positive mediating roles between athlete endorser attractiveness and expertise and brand loyalty. The study has contributed to advancing previous research on brand–consumer relationships by examining the effects of endorser source attractiveness and expertise on brand passion and brand loyalty among sporting goods consumers.

The aim of this research was to investigate how to manage digital consumer relationships (i.e. Customer-centric model) on social media brand community and to influence three-dimensional brand loyalty (i.e. cognitive, affective, and behavioral loyalty). This study depicts how different factors and building blocks of these online brand communities interact and influence brand community participation, and brand loyalty. The results of this research indicated that all these four consumer relationships can enhance brand loyalty by improving brand community participation. The finding will help marketers and brands may make marketing plans to influence any kind of unsatisfactory situations. This study is one of the first to investigates how to manage consumer relationships on social media through brand community participation.


Author(s):  
Arjun Chaudhuri ◽  
Morris B. Holbrook
Keyword(s):  

2016 ◽  
Author(s):  
Wolfgang Fritz ◽  
Benjamin Wille-Baumkauff

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