Customer aggression and workplace deviance: The moderating role of psychological ownership

2017 ◽  
Vol 45 (11) ◽  
pp. 1761-1773 ◽  
Author(s):  
Hyewon Kong ◽  
Hyosun Kim
Keyword(s):  
Structural Equation ◽  
Service Sector ◽  
Well Being ◽  
Workplace Deviance ◽  
Psychological Ownership ◽  
Equation Modeling ◽  
Workplace Behavior ◽  
Deviant Behaviors ◽  
The Relationship

Although customer aggression has been found to affect the well-being of employees in the service sector, few prior researchers have examined its effect on employees' workplace behavior. Thus, we examined the effect of customer aggression on positive and negative workplace deviant behaviors in service contexts, and explored whether psychological ownership moderates these relationships. Participants were 362 bankers in the financial sector within South Korea, and we used structural equation modeling to test the hypotheses. Results showed that customer aggression increased both destructive and constructive deviance. Further, psychological ownership moderated the relationship between customer aggression and constructive deviance, but not between customer aggression and destructive deviance. That is, customer aggression increased organizational and interpersonal constructive deviance among employees with high psychological ownership, suggesting that these employees were more likely to tackle customer aggression in an innovative manner.

scholarly journals The Relationship of Work-Related ICT Use With Well-being, Incorporating the Role of Resources and Demands: A Meta-Analysis

SAGE Open ◽  
2021 ◽  
Vol 11 (4) ◽  
pp. 215824402110615
Author(s):  
Viktoria Maria Baumeister ◽  
Leonie Petra Kuen ◽  
Maike Bruckes ◽  
Gerhard Schewe
Keyword(s):  
Structural Equation ◽  
Meta Analysis ◽  
Well Being ◽  
Equation Modeling ◽  
Negative Effects ◽  
Work Related ◽  
Mediating Role ◽  
Ict Use ◽  
The Relationship

An understanding of the overall relationship between the work-related use of information and communication technology (ICT) and employees’ well-being is lacking as the rising number of studies has produced mixed results. We meta-analytically synthesize and integrate existing literature on the consequences of ICT use based on the job demands-resources model. By using meta-analytical structural equation modeling based on 63 independent studies ( N = 26,295), we shed light on the relationship between ICT use and employees’ well-being (operationalized as burnout and engagement) in a model that incorporates the mediating role of ICT-related resources and demands. Results show that ICT use is opposingly related to burnout and engagement through autonomy, availability, and work-life conflict. Our study brings clarity into the contradictory results and highlights the importance of a simultaneous consideration of both positive and negative effects for a comprehensive understanding of the relationship. We further show that the time of use and managerial position, and methodological moderators can clarify heterogeneity in previous results.

My meaning is my engagement: exploring the mediating role of meaning between servant leadership and work engagement

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Muhammad Mumtaz Khan ◽  
Muhammad Shujaat Mubarik ◽  
Syed Saad Ahmed ◽  
Tahir Islam ◽  
Essa Khan ◽  
...  
Keyword(s):  
Servant Leadership ◽  
Work Engagement ◽  
Structural Equation ◽  
Service Sector ◽  
Survey Design ◽  
Equation Modeling ◽  
Content Type ◽  
Mediating Role ◽  
The Relationship

PurposeThe purpose of the study is to ascertain the mediating role of meaning between servant leadership and work engagement. The study also explores the relationship between servant leadership and work engagement.Design/methodology/approachThe data were collected from 704 service sector employees working in Pakistan through survey design. The data analysis was done through structural equation modeling using PLS-Smart and hierarchical regression using SPSS.FindingsThe results revealed that servant leadership was related to meaning and work engagement. Moreover, meaning was found to be related to work engagement. Finally, meaning was found to mediate the relationship between servant leadership and work engagement.Originality/valueThe research has ascertained the previously unexplored mediating role of meaning between servant leadership and work engagement.

An Investigation on the Mediating Role of Coping Strategies on Locus of Control - Wellbeing Relationship

2012 ◽  
Vol 15 (1) ◽  
pp. 156-165 ◽  
Author(s):  
Arunachalam Thiruchelvi ◽  
Mangatvadakkeveetil V. Supriya
Keyword(s):  
Locus Of Control ◽  
Coping Strategies ◽  
Structural Equation ◽  
Well Being ◽  
Model Fit ◽  
Equation Modeling ◽  
Work Place ◽  
Mediating Role ◽  
The Relationship

The relationship among coping strategies, locus of control, and workplace wellbeing is examined. The model hypothesizes that coping strategies mediate the relationship between locus of control and work place well being. To test the model, data was collected from 154 software professionals using separate tools to assess coping strategies, locus of control and work place wellbeing. Model fit for the collected data was examined using structural equation modeling technique with the help of AMOS. Results support the view that coping strategies mediate the relationship between locus of control and work place wellbeing. While the path between locus of control and wellbeing is significant, the path between coping distraction and wellbeing is not significant.

scholarly journals ORGANISATIONAL TRUST AS A MEDIATOR BETWEEN PERCEIVED ORGANISATIONAL SUPPORT AND CONSTRUCTIVE DEVIANCE

2017 ◽  
Vol 17 (1) ◽  
Author(s):  
Kabiru Maitama Kura ◽  
Faridahwati Mohd. Shamsudin ◽  
Ajay Chauhan
Keyword(s):  
Structural Equation ◽  
Well Being ◽  
Workplace Deviance ◽  
Least Square ◽  
Equation Modeling ◽  
Full Time ◽  
Organisational Support ◽  
Perceived Organisational Support ◽  
Organisational Trust ◽  
The Relationship

Although extant empirical research on workplace deviance has traditionally focused onbehaviours that threaten the well-being of an organization and/or its members, however,there is a paucity of research investigating constructive deviant behaviours, which play asignificant role in creating positive organizational change. Drawing upon social exchangetheory, this study examined organisational trust as a mediator of the relationship betweenperceived organisational support and constructive deviance. The data was obtained from asample of 212 full-time employees of a public sector organization in Nigeria. Results frompartial least square structural equation modeling (PLS-SEM) analyses revealed that perceivedorganisational support was positively related to constructive deviance. In addition, the resultsdemonstrated that organisational trust partially mediated the relationship between perceivedorganisational support and constructive deviance.Keywords: Constructive Deviance; Workplace Deviance; Organisational Support;Organisational Trust; Social Exchange Theory.

scholarly journals Ethnic Identity and Psychological Well-Being of Russians in Post-Soviet Space: The Role of Diaspora

2021 ◽  
Vol 17 (4) ◽  
pp. 16-24
Author(s):  
N.M. Lebedeva
Keyword(s):  
Ethnic Identity ◽  
Structural Equation ◽  
Well Being ◽  
Russian Language ◽  
Equation Modeling ◽  
Psychological Well Being ◽  
Soviet Space ◽  
The Relationship ◽  
Post Soviet Space

The article analyzes the role of different forms of diaspora activity as a mediator of the relationship between ethnic identity and psychological well-being of Russians in Kyrgyzstan and Estonia (N = 609). The results of structural equation modeling showed that ethnic identity salience is significantly positively associated with the involvement in all types of Russian diaspora activities both in Kyrgyzstan and in Estonia. Russians’ participation in all types of diaspora activity is significantly higher in Kyrgyzstan than in Estonia. Participation in different types of diaspora activity mediates the relationship of ethnic identity and psychological well-being: in Kyrgyzstan — participation in public actions and activity aimed at preservation of collective historical memory; in Estonia — activity aimed at maintenance of Russian language and culture. The results can serve as the basis for practical recommendations for supporting the Russian diaspora in the post-Soviet space.

The link between HIWPs and well-being at work: the mediating role of trust

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Urtzi Uribetxebarria ◽  
Mónica Gago ◽  
Maite Legarra ◽  
Unai Elorza
Keyword(s):  
Structural Equation ◽  
Well Being ◽  
Organizational Level ◽  
Equation Modeling ◽  
Northern Spain ◽  
High Involvement ◽  
Content Type ◽  
Mediating Role ◽  
The Relationship

PurposeThis paper examines the extent to which investment in human capital (HC) influences employee well-being, focusing on companies in the Basque Country in Northern Spain. Specifically, it analyzes the effects of worker perceptions of high-involvement work system (HIWS) on job satisfaction (JS) and affective commitment (AC), directly and through the mediating role of trust in management. This trust mediating role was also explored by analyzing the isolated effects of high-involvement work processes (power, information, reward and knowledge [PIRK] enhancing practices) on JS and AC.Design/methodology/approachThe structural equation modeling (SEM) approach was used on a sample of 2,199 employees from 425 organizations working in different industries. As the study was performed at the organizational level, aggregation was conducted first.FindingsThe findings revealed that trust partially mediated the relationship between HIWS and JS, although AC was directly predicted by the system. In contrast, a trust mediating role was confirmed in the relationship between all PIRK processes, JS and AC.Originality/valueThis study highlights the “hinge” role of trust in linking high-involvement work practices (HIWPs) as an approach to assess HC in organizations and well-being at work. It further conceptualizes HIWS via a PIRK model and operationalizes it through systemic and dimensional approach.

scholarly journals Impact of psychological capital (PsyCap) on affective commitment: mediating role of affective well-being

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Neuza Ribeiro ◽  
Manish Gupta ◽  
Daniel Gomes ◽  
Nelia Alexandre
Keyword(s):  
Structural Equation ◽  
Affective Commitment ◽  
Psychological Capital ◽  
Emotional Health ◽  
Well Being ◽  
Equation Modeling ◽  
Content Type ◽  
Mediating Role ◽  
The Relationship

Purpose The purpose of this study is to examine the mediating role of affective well-being (AWB) in the relationship between psychological capital (PsyCap) and affective commitment. Design/methodology/approach The sample included 226 employees from diverse Portuguese organizations. Based on a survey, respondents reported their perceptions of own PsyCap, AWB and affective commitment to their organization. Findings Results from structural equation modeling suggested presence of mediation by AWB in the relationship between PsyCap and affective commitment. Practical implications Managers are encouraged to gain from this finding by emphasizing more on the emotional health of individuals to increase their attachment with the company. Originality/value Though there are several studies indicating the positive consequences of PsyCap on employees, studies on how PsyCap affects affective commitment through AWB is scarce. These results advance the broaden-and-build theory by suggesting that the relationship between PsyCap and affective commitment is much more complex.

scholarly journals Pending Issues on Professionals’ Well-Being: The Living and Working Together in Organization Perspective

2021 ◽  
Vol 13 (12) ◽  
pp. 6868
Author(s):  
Diletta Gazzaroli ◽  
Caterina Gozzoli
Keyword(s):  
Organizational Effectiveness ◽  
Structural Equation ◽  
Well Being ◽  
Equation Modeling ◽  
Organizational Challenges ◽  
Modeling Methodology ◽  
Working Together ◽  
The Relationship

Evolving research has increasingly recognized the crucial role of workers’ well-being in contributing to organizational effectiveness and survival, also studying the different factors that can influence it. This paper explores how the construct of living and working together in organizations (LWTO) can face two current organizational challenges in terms of well-being: 1. keeping a balance between performance and organizational quality of life; 2. managing the relationship with others’ differences. Thus, LTWO is understood as the possibility (or absence) of a good exchange between workers (identity and otherness), related to a clear and shared work purpose within a specific organizational culture of difference that allows diversity of expression through generative conflict. We tested our model using the exploratory structural equation modeling methodology with EQS-6.3. Our results show how well-being is in fact influenced by LWTO and highlights in particular the central role played by work purpose.

Predicting employee performance through organizational virtuousness

2018 ◽  
Vol 37 (6) ◽  
pp. 493-502 ◽  
Author(s):  
Ishfaq Ahmed ◽  
Wasim-ul Rehman ◽  
Fouzia Ali ◽  
Ghulam Ali ◽  
Farooq Anwar
Keyword(s):  
Structural Equation ◽  
Employee Performance ◽  
Well Being ◽  
Equation Modeling ◽  
Explanatory Role ◽  
Content Type ◽  
Explanatory Mechanism ◽  
Relationship Of ◽  
The Relationship

Purpose The purpose of this paper is to value the role of organizational virtuousness in predicting employee performance through mediation of affective well-being and work engagement. Design/methodology/approach Data were collected through questionnaires from 487 banking employees from 60 branches of ten banks. Findings Analysis through structural equation modeling proves that virtuousness positively predicts employees’ well-being and engagement, which in turn influence their performance. Furthermore, both well-being and engagement proved to be partial mediation in the relation, where well-being had stronger explanatory role. Originality/value This study offers novel explanatory mechanism in the relationship of employee performance and organizational virtuousness, where in past studies such mediation mechanism has not received due attention.

Being abused, dealt unfairly, and ethically conflicting? Quitting occupation in the lap of silence

2019 ◽  
Vol 12 (1) ◽  
pp. 22-39
Author(s):  
Abdul Mannan ◽  
Muhammad Kashif
Keyword(s):  
Structural Equation ◽  
Service Sector ◽  
Turnover Intentions ◽  
Mediating Effect ◽  
Equation Modeling ◽  
Perceived Injustice ◽  
Content Type ◽  
Mediating Role ◽  
The Relationship

Purpose The purpose of this paper is to investigate the integrative effects of abusive supervision (AS), perceived injustice (PI) and ethical conflict (EC) on occupational turnover intentions (OTI) among frontline employees (FLEs). Furthermore, the mediating role of quiescent silence (QS) is examined. Design/methodology/approach The authors collected survey-based data from 320 FLEs working in different service sector organizations of Pakistan. The snow-ball sampling technique is employed to approach respondents of this study. The collected data are analyzed through structural equation modeling (SEM) technique using SmartPLS 3.0. Findings The AS, PI and EC are found to collectively predict OTI among FLEs with a mediating effect of QS. The EC is the strongest predictor of OTI. Practical implications The results imply that service managers must ensure that employees are treated fairly. Furthermore, relevant trainings are offered to FLEs in order to maintain the required ethical standards at work to reduce EC perceptions. Originality/value The study is pioneer in presenting the relationship between QS and occupational turnover among FLEs. Furthermore, the study advocates the mediating role of employee quiescent silence to enrich the relationship between socio-psychological factors (i.e. AS, EC and PI) and OTI.

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