scholarly journals Quality Service Provision and Students Satisfaction at Akenten Aooiah-menka University of Skills Training and Entrepreneurial Development: Implications for University management

2021 ◽  
Vol 8 (5) ◽  
pp. p57
Author(s):  
Benedict Osei-Owusu, PhD
Keyword(s):  
Undergraduate Students ◽  
Service Provision ◽  
Administrative Support ◽  
Simple Random Sampling ◽  
Skills Training ◽  
Quality Service ◽  
University Management ◽  
Entrepreneurial Development ◽  
Students Satisfaction ◽  
Service Provisions

The aim of this study was to investigate the factors that affect quality service provision and students’ satisfaction at Akenten Appiah-Menka University of Skills Training and Entrepreneurial Development. Descriptive survey research was used for the study. Simple random sampling was used to select third and final year undergraduate students in Kumasi and Mampong campuses.The total population of the study was 1642. Parasuram’s SERQUAL instrument type of questionnaire was adopted as a research instrument for data collection. The internal consistency of the 32-items yielded a Cronbach Alpha value of 0.91. The data gathered were quantitatively analysed with the use of descriptive and inferential statistics. The results of the study showed a statistically strong and direct relationship between quality in commitment, social and financial bonds, communication, general academic conditions and administrative support and students’ satisfaction which in turn influenced institutional image and students’ loyalty. This indicates that students had high expectations in the five-dimensional variables that stood as proxy for quality service provisions by the University. It was recommended that university management should appoint competent academic and administrative staffs to positions, provide them with adequate professional development programmes to improve their commitment in teaching and learning, communication and other service provisions. More so, management should be proactive towards adequate infrastructural provision for students in order to improve their academic work in a conducive learning environment. Lastly, the study will benefit other universities in Ghana to identify cost effective ways of improving service quality provision.

University of Ilorin Undergraduate Students’ Perceptions of the Usefulness and Challenges regarding Computer-Based Testing

Mousaion ◽  
2020 ◽  
Vol 37 (4) ◽  
Author(s):  
Nafisa Rabiu ◽  
Adetola Kehinde ◽  
Halimah Odunayo Amuda ◽  
Kehinde Kadijat Kadiri
Keyword(s):  
Undergraduate Students ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Assessment System ◽  
University Management ◽  
Web Based ◽  
Computer Based ◽  
Computer Based Testing ◽  
High Level ◽  
The University

This study investigated the perceptions of undergraduate students at the University of Ilorin, Nigeria, of the usefulness and challenges associated with computer-based testing. The population for the study consisted of undergraduate students at the University of Ilorin. According to the data collected from the Directorate of Academic Planning at the University of Ilorin, Nigeria, the population of undergraduate students for the 2017/2018 academic session was 43 983. A simple random sampling technique was used to select the sample. A questionnaire was used as data collection instrument. The findings from the study showed that using a web-based assessment system contributed positively to the undergraduate students’ academic achievements while the majority of them preferred taking all their exams with the web-based assessment system. The findings further revealed that to the undergraduate students, CBT is an interesting technique in examinations and makes the taking of examinations easier. Also, there is high level of competence among undergraduate students with regard to possession of the required skills for CBT examinations. Delays in the commencement of the exams, power failures at the CBT centre and overcrowding are major challenges encountered by the students taking CBT examinations. One of the study recommendations was that the university management should endeavour to eliminate the delays in the commencement of tests by providing assessment timetables which should be strictly adhered to.

PENGARUH KUALITAS PRODUK KOPI TERHADAP KEPUTUSAN PEMBELI DI POINT COFFEE PEDURENAN

2021 ◽  
Vol 15 (01) ◽  
pp. 22-28
Author(s):  
Dwi Lolla Octavyan ◽  
Sofiani Sofiani
Keyword(s):  
Product Quality ◽  
Sampling Method ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Quality Service ◽  
Purchasing Decisions ◽  
Coffee Shop ◽  
Specialty Coffee ◽  
Dominant Influence

Indonesia as one of the largest coffee producing countries in the world has an important role in global trade, namely the specialty coffee trade. Specialty coffee is one of the leading commodities for coffee producing countries like Indonesia because of the taste of the coffee. The quality of the product itself has an understanding that the product offered by the seller has more selling value that must be owned by competitors' products, therefore the company is trying to focus on the quality of the product and compare it with the products offered by competing companies. This research is associative research using a quantitative approach. With the aim to analyze the effect of Coffee Beverage Product Quality on Buyer's Decisions at Point Coffee Pedurenan, South Jakarta, as well as find out which factors have a dominant influence on Buyer's Decisions at the Coffee Shop. The sample in this study amounted to 100 respondents who had visited Point Coffee by using the Probability Sampling method with the Simple Random Sampling technique. The data was collected using questtionnaires and distribute it directly to buyers at Point Coffee. The suggestion from this research is that the owner of Point Coffee can maintain the hygiene that has been applied by the workers, Increase again the Quality, Quantity, Variation, and Innovation of coffee beverage products in terms of flavor, to meet the buyer's decision. And Point Coffee is more innovative so that buyers don't get bored easily if they come again at Point Coffee. Keywords: Product Quality, Service Quality, Purchasing Decisions

scholarly journals Age, Gender, Socio-Economic Status, Attitudes Towards Drug Abuse as Determinants of Deviant Behavior Among Undergraduate Students

2020 ◽  
Vol 13 (21) ◽  
pp. 38-46
Author(s):  
Rotimi Oguntayo ◽  
Paul O. Ajao ◽  
Kayode A. Akintunde ◽  
Oluwagbemiga A. Popoola ◽  
Aderemi S. Opayemi
Keyword(s):  
Drug Abuse ◽  
Undergraduate Students ◽  
Deviant Behavior ◽  
Economic Status ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Test Analysis ◽  
Socio Economic Status ◽  
Ex Post ◽  
Ex Post Facto

AbstractEvidence from literature shows that deviant behavior is on high side among undergraduates in Nigeria whereas some certain psychosocial factors causing this phenomenon have not been fully explored. This study examined whether age, gender, socio-economic status and attitude towards drug abuse determine deviant behavior among the undergraduate students. It adopted ex-post facto design. Simple random sampling technique was used to sample 269 participants. The Prescription Drug Attitudes Questionnaire (PDAQ) and Deviant Behavior Variety Scale (DBVS) were used to gather data from the participants. T-test analysis and multiple regression were used to test the formulated hypotheses. The results revealed that age, monthly allowance and attitude towards drug abuse have significant joint prediction of deviant behavior (R=.358 R2 =.128, F=10.594, p<.05) while only attitude towards drug abuse independently predicted deviant behavior (R=.236, R2 =.056 F = 17.112; p<.01). Also, there was a significant gender difference on deviant behavior [t (293) = 4.196, p<.01], where male respondents scored high significantly (M=4.09, SD=3.44) compared to female respondents (M=2.53, SD=2.31) on deviant behavior. It is therefore recommended that policy makers in educational sector and the governing council of tertiary institutions need to create awareness on the debilitating effects of drugs on students’ behavior, especially among males.

scholarly journals Assessment under Covid-19: Exploring Undergraduate Students’ Attitudes towards Their Online Thesis Proposal Presentations vs. Face-to-face

2021 ◽  
Vol 7 (4) ◽  
pp. 139-155
Author(s):  
Olga Stognieva ◽  
Victor Popov
Keyword(s):  
Undergraduate Students ◽  
Testing System ◽  
Face To Face ◽  
Course Assessment ◽  
Teachers And Students ◽  
Students Attitudes ◽  
Business Informatics ◽  
Online Format ◽  
Students Satisfaction ◽  
End Of Course Assessment

This study conducted in an EFL setting investigates students’ perception of the thesis proposal presentation in an online format due to safety concerns during the Covid-19 pandemic. Fifty-five students aged 20-22 years old, level B2-C1 in English, in their fourth year of a Business Informatics Bachelor’s programme at HSE University, Moscow, were surveyed regarding their end-of-course assessment experience, which involved a Skype online presentation, rather than the usual face-to-face presentation. Data were collected using a researcher-made questionnaire consisted of 3 sections and 12 items. A mixed-method approach using quantitative and qualitative data was employed. The findings indicate that emergency transition to the new format did not affect students’ satisfaction or results of the presentation. Overall, students were more than satisfied with the online format, and the results were similar, if not better, than in previous years. To minimise the disadvantages of this format, recommendations for teachers and students were offered. This study might offer new insight on the most appropriate and beneficial oral testing system for students and staff.

scholarly journals KPI FOR STUDENTS SATISFACTION MEASUREMENT AS AN INDICATOR OF UNIVERSITY MANAGEMENT

2020 ◽  
Vol 3 (2) ◽  
pp. 108-128
Author(s):  
Alicia Izquierdo-Yusta ◽  
Ana Isabel Jiménez-Zarco ◽  
Inés González-González ◽  
Carmen M Gómez-Cantó
Keyword(s):  
Student Satisfaction ◽  
Performance Indicators ◽  
Reliability And Validity ◽  
University Management ◽  
Design Strategies ◽  
Master's Degrees ◽  
Online Mode ◽  
Validity Indicators ◽  
Teaching Learning ◽  
Students Satisfaction

Currently universities need to be competitive. The current environment forces universities to design strategies where the student becomes the center of their activity. Elements such as student satisfaction become key performance indicators of the strategy, so that universities are required to establish metrics that make it possible to measure the level of performance achieved based on the objectives they had previously set. In order to verify it, through a series of dimensions that measure the satisfaction of the teaching-learning process, a scale has been proposed to measure satisfaction. To confirm the consistency of the proposed scale, the reliability and validity indicators of the same were verified. The selected sample corresponds to university students studying undergraduate and master’s degrees in the online mode. Results obtained show the importance of correctly setting the objectives and contents of the different subjects that make up the curricula of each grade, as well as the outstanding role that the teacher has in said process.

scholarly journals PENGARUH CITRA MEREK, KUALITAS PELAYANAN DAN PERSEPSI HARGA TERHADAP KEPUASAN MAHASISWA DI UNIVERSITAS MUHAMMADIYAH TANGERANG

2019 ◽  
Vol 18 (2) ◽  
pp. 121-143
Author(s):  
Ade Indra Permana ◽  
Mulky Fauzan ◽  
Sugeng Lubar Prastowo
Keyword(s):  
Service Quality ◽  
Student Satisfaction ◽  
Random Sampling ◽  
Brand Image ◽  
Secondary Data ◽  
Simple Random Sampling ◽  
Total Sample ◽  
Primary Data ◽  
Perceived Price ◽  
Students Satisfaction

This study aims to analyze the influence of brand image, service quality, and perceived price and its implication towards student satisfaction in Universitas Muhammadiyah Tangerang (UMT). This research is quantitative in nature. Both primary and secondary data were obtained from various source such as journals. Primary data were gathered using questionnaire which were distributed to the target respondent. The population consists of active students from Faculty of Engineering and Faculty of Economy actively studying in 2017 using a purposive sampling. Total sample of 100 students were obtained. Data were analyzed using SPSS version 23. The research found that the brand image, service quality and perceived price are affecting students satisfaction of Universitas Muhammadiyah Tangerang. Researcher suggests UMT to improve their brand image, also to improve administration services and lecturer quality. In addition UMT shall adjust their tuition costing structure to win the competition in pricingPenelitian ini bertujuan untuk menganalisis pengaruh Citra Merek, Kualitas Layanan dan Persepsi Harga Terhadap Kepuasan Mahasiswa di Universitas Muhammadiyah Tangerang (UMT). Penelitian bersifat kuantitatif dan bersifat explanatory, sedangkan teknik pengumpulan data berdasarkan kuesioner dan dokumen. Populasi penelitian ini adalah mahasiswa dari fakultas teknik dan fakultas ekonomi yang aktif berkuliah pada tahun 2017. Metode pengambilan sample menggunakan metode probability sampling dan teknik pengambilan sampel dengan menggunakan simple random sampling. Penentuan ukuran sampel menggunakan rumus Slovin dengan tingkat kesalahan 10% berjumlah 100 mahasiswa yang diambil sebagai responden. Data yang terkumpul dianalisa menggunakan SPSS versi 23. Hasil penelitian ditemukan bahwa Citra Merek, Kualitas Layanan dan Persepsi Harga secara signifikan berpengaruh terhadap Kepuasan Mahasiswa di UMT. Peneliti menyarankan UMT perlu meningkatkan citra merek, dan juga melakukan peningkatan di kualitas staf administrasi dan pengajar. Selain itu UMT perlu meninjau kembali biaya perkuliahan yang dikenakan ke mahasiswa agar dapat meningkatkan daya saing

Influence of Socioeconomic Status on Risky Sexual Behaviours among Undergraduate Students from selected Universities in Nakuru County, Kenya

2020 ◽  
Vol 2 (1) ◽  
pp. 94-105
Author(s):  
Julius Kiprono Langat; Dr James Kay; Prof. Gladys Jerobon Kiptiony
Keyword(s):  
Socioeconomic Status ◽  
Undergraduate Students ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Target Population ◽  
Group Discussions ◽  
Albert Bandura ◽  
Expert Review ◽  
Sexual Behaviours ◽  
Risky Sexual Behaviours

This study's purpose was to establish the influence of socioeconomic status on risky sexual behaviours on risky sexual behaviours among undergraduate students of main campuses in Nakuru County. Social Learning Theory by Albert Bandura and Person-Centred Theory by Carl Rogers guided the study. The study was carried out among 3rd, 4th, 5th and 6th-year undergraduate students from main campuses in Nakuru County. The study adopted a correlational research design. The target population was 18570 undergraduate students. The accessible population was 8456 3rd, 4th, 5th and 6th-year undergraduate students whose sample was 367. Respondents were selected by applying the simple random sampling technique. The study included a sample of 10 peer counsellors and 2 student counsellors from the Egerton University and Kabarak University main campuses who were selected through purposive sampling. Data were obtained using a questionnaire for undergraduate students, focus group discussions guide for peer counsellors and interview schedule for student counsellors. Validation of research instruments was done through peer and expert review and also through pilot testing, which was done in Mount Kenya University (MKU) - Nakuru Campus. Quantitative data was analysed by both inferential and descriptive statistics using SPSS Version 25, whereas the qualitative data was analysed thematically. The analysed data was presented in tables, graphs, and narratives. The findings indicated that the majority of the respondents were of the view that socioeconomic status influences risky sexual behaviours among undergraduate students.

Student Satisfaction From E-Learning Systems

2021 ◽  
pp. 214-227
Author(s):  
Sadia Jabeen ◽  
Aisha Muhammd Din ◽  
Muhammad Farhan Sadiq
Keyword(s):  
Student Satisfaction ◽  
Simple Random Sampling ◽  
Survey Method ◽  
Educational Systems ◽  
Virtual University ◽  
University Campuses ◽  
Face To Face ◽  
Teaching Standards ◽  
E Learning ◽  
Students Satisfaction

This chapter explores the satisfaction level of students from Virtual University of Pakistan mode of e-learning. The research aimed at explaining the various factors of adopting the e-learning mode as well as inquiring about the determinant of satisfaction from virtual educational systems. The quantitative study was conducted through survey method; 240 respondents were selected from all the Virtual University campuses through simple random sampling. Questionnaires based on 25 items were constructed to measure the satisfaction. One sample t-test and regression analysis were applied for data analysis. Results revealed that a majority of the students prefer this institute due to high teaching standards. Interactivity pattern was explained as the main predictor of students' satisfaction from the system. Findings of the study lead to the practical implications and identify the need of face-to-face communication and betterment in interactivity patterns between instructors and students to enhance students' satisfaction from the system.

scholarly journals Knowledge and Attitude on Legalization of Abortion among Undergraduate Students

2018 ◽  
Vol 10 (2) ◽  
pp. 52-57
Author(s):  
S Ojha ◽  
M Silwal
Keyword(s):  
Undergraduate Students ◽  
Sampling Technique ◽  
Simple Random Sampling ◽  
Health Concern ◽  
Cross Sectional ◽  
Adequate Knowledge ◽  
Awareness Program ◽  
Level Of Knowledge ◽  
Political Dimensions ◽  
Knowledge And Attitude

Background: Abortion is public health concern in many parts of the world and is also contentious issue with religious, moral, cultural and political dimensions. Awareness program has most essential role to prevent the unusual death of mothers in the world.Objectives: To assess the knowledge and attitude on legalization of abortion among undergraduate students.Methods: A cross-sectional descriptive research design was used for this study. Proportionate stratified sampling technique and simple random sampling technique was used to select the subjects. Total 90 students were chosen as a sample and structured self-administered questionnaire was used to collect data.Results: The mean age of the respondents was 19.82. Most 58 (64.40%) of the respondents were females; majority 76 (84.40%) of the respondents were of upper caste group. Most 85 (94.4%) of the respondents had adequate knowledge on legalization of abortion and majority 83 (94.30%) of the respondents had positive attitude towards legalization of abortion. The study shows that the most knowledgeable area was on concept of abortion (88.55%) and the least knowledgeable (58.00%) area was on method of abortion. Factors like age, gender, residence and educational faculty were not found to be associated with knowledge on legalization of abortion.Conclusions: Undergraduate students had good level of knowledge and attitude on legalization of abortion. Highest knowledge was present in concept of abortion and lowest in methods of abortion. More awareness program should be accessible to undergraduates in order to increase the level of knowledge. J-GMC-N | Volume 11 | Issue 01 | January-June 2018, Page: 52-57

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