The Construction and Operational Modes of Internet Hospital in China: A Hospital Based Survey Study (Preprint)
BACKGROUND China empowers internet hospitals to fight against COVID-19, of which embrace a booming development after the COVID-19 epidemic. Despite the increasing importance of internet hospitals, there has still been few systematic summaries of its construction and operational modes. OBJECTIVE The primary purpose of this study was to understand the construction and operational modes of internet hospitals in China. METHODS Data were collected from September 2020 to October 2020 on the hospital construction, operation, quality, evaluation, and medical staff’s self-perception of internet hospital services based on 39 medical institutions and 356 medical staff. The Likert five-subscale method was used to evaluate the innovative service modes of internet hospitals. The root cause analysis (fishbone diagram) was used to analyze the root causes and influencing factors of the current deficiencies faced by internet hospitals. RESULTS Among the 39 internet hospitals, the majority were self-constructed (26, 66.7%) and self-managed (22, 56.4%). Self-construction and self-management hospitals had lower levels in the ratio of online doctors to offline doctors (P=0.006), number of doctors in other medical institutions (P=0.006), number of online nurses (P=0.004), and the ratio of online nurses to offline doctors than other modes hospitals (P<0.001). Moreover, self-construction and self-management hospitals accounted for a higher proportion of whether it was connecting with the provincial regulatory platform rather than other modes of hospitals (P=0.033). Among the 17 evaluation aspects on medical staff’s self-perception of internet hospital services, these five got the highest scores: transparency of various fees, reasonable fees, optimization of the space cost for patients, conscientious and responsible attitude of medical staff in the process of diagnosis and treatment, medical staff who were dignified in appearance, neatly dressed, properly behaved. The root causes and influencing factors of the current deficiencies faced by internet hospitals included 5 aspects: human, channels, prices, services and time. CONCLUSIONS There were differences between self-construction and self-management modes and other modes of internet hospitals. This study enriches the literature on construction and operational modes of internet hospitals and provides additional policy implications for tele-medicine management.