Impact of the online COVID-19 infodemic on French Red Cross actors’ field engagement and protective behaviors: A hybrid social listening study (Preprint)

2021 ◽  
Author(s):  
Leonardo W Heyerdahl ◽  
Benedetta Lana ◽  
Tamara Giles-Vernick
Keyword(s):  
Social Media ◽  
Health Workers ◽  
Red Cross ◽  
Protective Behaviors ◽  
Structured Interviews ◽  
Traditional Media ◽  
Protection Measures ◽  
Complex Interactions ◽  
French Red Cross ◽  
And Behavior

BACKGROUND The COVID-19 pandemic has been widely described as an “infodemic”, an excess of information alimented by social and traditional media. In identifying problematic narratives and measuring their online spread, one key thematic cutting across many such analyses is that it is a threat to be managed through effective emergency risk communication. It nevertheless remains challenging to identify precisely how social media debates affect complex public decision-making and behavior offline. OBJECTIVE This study investigated whether information reported through the widely-used social media channel Twitter, linked articles and websites, and selected traditional media affected the risk perception, engagement in field activities, and protective behaviors of French Red Cross volunteers and health workers in the Paris region of France during the COVID-19 epidemic. METHODS We tracked daily Twitter discussions and selected traditional media in France for seven months, identifying COVID-19 claims and debates about viral origins, non-pharmaceutical protection measures, and potential treatments and vaccines. We conducted 24 semi-structured interviews with workers and volunteers. RESULTS Media and social media debates about viral risks, epidemiological measures, non-pharmaceutical interventions, potential treatments and vaccines did fan anxieties among FRC volunteers and workers. Nevertheless, decisions to continue conducting FRC field activities and daily protection practices conjugated with other proximate factors. In addition, some respondents developed strategies for “tuning out” the influence of social and traditional medias. CONCLUSIONS This study, employing two distinct datasets, suggests complex interactions between an online COVID-19 infodemic and offline perceptions and behavior. Respondents in semi-structured interviews expressed anxieties about the sheer quantities of information they received, contradictory and at times deliberately provocative or speculative. Their decisions to participate in FRC field activities and daily protective measures, however, were guided not only by the infodemic, but by several other factors. Further investigation and better theorization of how social and occupational groups interpret and act on contradictory information is needed. CLINICALTRIAL Not applicable

scholarly journals The Impact of the Online COVID-19 Infodemic on French Red Cross Actors’ Field Engagement and Protective Behaviors: Mixed Methods Study

10.2196/27472 ◽  
2021 ◽  
Vol 1 (1) ◽  
pp. e27472
Author(s):  
Leonardo W Heyerdahl ◽  
Benedetta Lana ◽  
Tamara Giles-Vernick
Keyword(s):  
Decision Making ◽  
Health Workers ◽  
Hybrid Approach ◽  
Red Cross ◽  
Protective Behaviors ◽  
Traditional Media ◽  
French Red Cross ◽  
And Behavior ◽  
The Impact ◽  
Tuning Out

Background The COVID-19 pandemic has been widely described as an infodemic, an excess of rapidly circulating information in social and traditional media in which some information may be erroneous, contradictory, or inaccurate. One key theme cutting across many infodemic analyses is that it stymies users’ capacities to identify appropriate information and guidelines, encourages them to take inappropriate or even harmful actions, and should be managed through multiple transdisciplinary approaches. Yet, investigations demonstrating how the COVID-19 information ecosystem influences complex public decision making and behavior offline are relatively few. Objective The aim of this study was to investigate whether information reported through the social media channel Twitter, linked articles and websites, and selected traditional media affected the risk perception, engagement in field activities, and protective behaviors of French Red Cross (FRC) volunteers and health workers in the Paris region of France from June to October 2020. Methods We used a hybrid approach that blended online and offline data. We tracked daily Twitter discussions and selected traditional media in France for 7 months, qualitatively evaluating COVID-19 claims and debates about nonpharmaceutical protective measures. We conducted 24 semistructured interviews with FRC workers and volunteers. Results Social and traditional media debates about viral risks and nonpharmaceutical interventions fanned anxieties among FRC volunteers and workers. Decisions to continue conducting FRC field activities and daily protective practices were also influenced by other factors unrelated to the infodemic: familial and social obligations, gender expectations, financial pressures, FRC rules and communications, state regulations, and relationships with coworkers. Some respondents developed strategies for “tuning out” social and traditional media. Conclusions This study suggests that during the COVID-19 pandemic, the information ecosystem may be just one among multiple influences on one group’s offline perceptions and behavior. Measures to address users who have disengaged from online sources of health information and who rely on social relationships to obtain information are needed. Tuning out can potentially lead to less informed decision making, leading to worse health outcomes.

scholarly journals Evaluating the motivation of Red Cross Health volunteers in the COVID-19 pandemic: a mixed-methods study protocol

BMJ Open ◽  
2021 ◽  
Vol 11 (1) ◽  
pp. e042579
Author(s):  
Leonardo W Heyerdahl ◽  
Muriel Vray ◽  
Vincent Leger ◽  
Lénaig Le Fouler ◽  
Julien Antouly ◽  
...  
Keyword(s):  
Public Health ◽  
Mixed Methods ◽  
Vulnerable Populations ◽  
Health Workers ◽  
Mixed Methods Study ◽  
Red Cross ◽  
Volunteer Motivation ◽  
Structured Interviews ◽  
Current Crisis ◽  
French Red Cross

IntroductionVoluntary organisations provide essential support to vulnerable populations and front-line health responders to the COVID-19 pandemic. The French Red Cross (FRC) is prominent among organisations offering health and support services in the current crisis. Comprised primarily of lay volunteers and some trained health workers, FRC volunteers in the Paris (France) region have faced challenges in adapting to pandemic conditions, working with sick and vulnerable populations, managing limited resources and coping with high demand for their services. Existing studies of volunteers focus on individual, social and organisational determinants of motivation, but attend less to contextual ones. Public health incertitude about the COVID-19 pandemic is an important feature of this pandemic. Whether and how uncertainty interacts with volunteer understandings and experiences of their work and organisational relations to contribute to Red Cross worker motivation is the focus of this investigation.Methods and analysisThis mixed-methods study will investigate volunteer motivation using ethnographic methods and social network listening. Semi-structured interviews and observations will illuminate FRC volunteer work relations, experiences and concerns during the pandemic. A questionnaire targeting a sample of Paris region volunteers will allow quantification of motivation. These findings will iteratively shape and be influenced by a social media (Twitter) analysis of biomedical and public health uncertainties and debates around COVID-19. These tweets provide insight into a French lay public’s interpretations of these debates. We evaluate whether and how socio-political conditions and discourses concerning COVID-19 interact with volunteer experiences, working conditions and organisational relations to influence volunteer motivation. Data collection began on 15 June 2020 and will continue until 15 April 2021.Ethics and disseminationThe protocol has received ethical approval from the Institut Pasteur Institutional Review Board (no 2020-03). We will disseminate findings through peer-reviewed articles, conference presentations and recommendations to the FRC.

scholarly journals (A335) Emergent use of Social Media: A New Age of Opportunity for Disaster Resilience

2011 ◽  
Vol 26 (S1) ◽  
pp. s94-s94 ◽  
Author(s):  
M. Keim
Keyword(s):  
Social Media ◽  
Disaster Management ◽  
Public Information ◽  
Red Cross ◽  
Privacy Rights ◽  
Traditional Media ◽  
Public And Private ◽  
The World ◽  
Information And Communication ◽  
Use Of Social Media

BackgroundSocial media (SM) are forms of information and communication technology disseminated through social interaction. SM rely upon peer-to-peer (P2P) networks that are collaborative, decentralized, and community-driven transforming people from content consumers into content producers. The role of SM in disaster management galvanized during the world response to the 2010 Haiti earthquake. (Pew 2010) During the immediate aftermath, much of what people around the world were learning about the earthquake originated from SM sources. (Nielsenwire 2010) During the first 2 weeks following the earthquake, “texting” mobile phone users donated over $25 million to the American Red Cross. (Sysomos 2010) Both public and private response agencies used Google Maps™. Millions joined MySpace™ and Facebook ™discussion groups to share information, donate money, and offer support. SM has also been described as “remarkably well organized, self correcting, accurate and concentrated”, calling into question the ingrained view of unidirectional, official-to-public information broadcasts. (Sutton, et al 2008) SM may also offer potential psychological benefit for vulnerable populations gained through participation as stakeholders in the response. (Sutton, et al 2008) (Laor 2003)DiscussionHowever, widespread use of SM also involves several important challenges for disaster management. Although SM is growing rapidly, it remains less widespread and accessible than traditional media. Also, public officials often view person to person communications as “backchannels” with potential to spread misinformation and rumor. (Akre 2010) In addition, in absence of the normal checks and balances that regulate traditional media, privacy rights violations can occur as people use SM to describe personal events and circumstances. (Palen 2007)

Election Night Broadcasts and the Hybrid Media System: A Case Study of Australia

2020 ◽  
pp. 194016122097157
Author(s):  
Daniel Beratis ◽  
Scott Wright
Keyword(s):  
Social Media ◽  
Second Order ◽  
Structured Interviews ◽  
Traditional Media ◽  
Social Media Data ◽  
System A ◽  
Media System ◽  
Media Data

This article presents an analysis of broadcast election night coverage, contemporaneous social media data, and semi-structured interviews focused on the 2018 Victorian state election to assess the extent and nature of media hybridity that occurred. This work contributes to the field by providing the first analysis of the hybrid media system using a case study event in Australia, the first study of a second-order election, and by focusing in detail on how journalistic processes and decisions shape hybridity and how these are, themselves, shaped by hybrid logics. It finds some evidence of hybrid norms and actions, but in other ways coverage followed traditional media logics.

scholarly journals Rapid Assessment Procedures Formative Research Approach Used to Design a Mobile-technology Enhanced Social and Behavior Change Communication Nutrition Strategy in Nigeria (P16-053-19)

2019 ◽  
Vol 3 (Supplement_1) ◽  
Author(s):  
Arghanoon Farhikhtah ◽  
Lena Hohfeld ◽  
Alexandria Schmall ◽  
Martin Ahimbisibwe ◽  
Inyogba Saliu ◽  
...  
Keyword(s):  
Health Workers ◽  
Rapid Assessment ◽  
Communication Channels ◽  
Primary Caregivers ◽  
Formative Research ◽  
Research Approach ◽  
Structured Interviews ◽  
Change Communication ◽  
Assessment Procedures ◽  
And Behavior

Abstract Objectives To design of a tailored social and behavior change communication (SBCC) strategy to improve program coverage and key nutrition behaviors of internally displaced persons (IDP) in northeast Nigeria, To determine preferred and appropriate ways of integrating one- and two-way mobile communication tools into SBCC activities, To demonstrate application of the Rapid Assessment Procedures (RAP) formative research approach in a humanitarian context with severe insecurity. Methods A RAP approach and was conducted over 4 weeks in August, 2018. It included multiple qualitative methods and various participant types for triangulation. In-depth interviews (IDI), open-ended interviews and focus group discussions (FGD) were conducted among mothers and fathers of children under 5 years, local community leaders and health workers. Semi-structured interviews were conducted among professionals (nutrition and technology experts) with contextual programming knowledge. Interviews and FGD were digitally recorded in Hausa or Kanuri before translation and transcription into English. Textual data were managed in NVivo software, where salient themes pertinent to the research questions were identified. Results A total of 29 IDI, 12 FGD and 10 semi-structured interviews were conducted among diverse stakeholders. An SBCC strategy was designed with preferred communication channels, defined audience segments and tailored messages using emic terms in local languages. Primary caregivers, typically female in this context, were identified as the primary audience. Community health workers, local leaders (e.g., imams) and husbands were identified as secondary audiences who influence the primary caregivers’ nutrition behaviors. Interpersonal (care groups), media (radio) and mobile technologies (interactive voice response calls; SMS; chatbots in low-cost websites) emerged as preferred and viable communication channels. Salient terms and phrases were applied to standard biomedical nutrition messages about breastfeeding and complementary feeding. Conclusions A RAP approach offers a viable formative research model in humanitarian contexts where security challenges might not allow for desired lengthy, in-depth formative work typical of high-quality SBCC strategy design. Funding Sources World Food Program, Korea International Cooperation Agency (KOICA). Supporting Tables, Images and/or Graphs

STUDI KUALITATIF : KEBUTUHAN IBU HAMIL DENGAN DIABETES MELITUS GESTASIONAL DI KABUPATEN KARANGANYAR JAWA TENGAH

2020 ◽  
pp. 17-26
Author(s):  
Arista Apriani ◽  
M Mufdlilah ◽  
Menik Sri Daryanti
Keyword(s):  
Social Support ◽  
Pregnant Women ◽  
Health Center ◽  
Blood Sugar ◽  
Interpretative Phenomenological Analysis ◽  
Health Workers ◽  
Phenomenological Analysis ◽  
Lifestyle Changes ◽  
Structured Interviews ◽  
Diabetes Melitus

ABSTRAK GDM dapat berpotensi menimbulkan komplikasi serius yang dapat mengakibatkan risiko kesehatan jangka pendek dan jangka panjang bagi ibu dan bayinya. diagnosis GDM menimbulkan efek emosional yang negatif. Persepsi ibu hamil tentang GDM dapat memengaruhi perubahan gaya hidup. Garis pertama penatalaksanaan DMG yaitu dengan perubahan gaya hidup. Tujuan menggali secara mendalam kebutuhan ibu dengan diagnosis diabetes melitus gestasional. Metode penelitian kualitatif dengan pendekatan  fenomenologi. Lokasi di Kabupaten Karanganyar yaitu Puskesmas Jaten I, Puskesmas Matesih dan RSUD Kabupaten Karanganyar, pada bulan Oktober 2019 - Januari 2020. Sampel secara criterion sampling Pengumpulan data dengan semistructure interview dengan one on one interview. Uji Keabsahan Data dengan Credibility pada penelitian ini menggunakan strategi validitas triangulasi, Tranferability, Dependability, Confirmability. Analisis data dengan Interpretative Phenomenological Analysis (IPA). Hasil penelitian kebutuhan ibu hamil dengan DMG teridentifikasi empat tema, yaitu dukungan keluarga dalam hal mengontrol pola makan, mengatarkan periksa ke tenaga kesehatan, dan mengingatkan untuk aktifitas olah raga. Dukungan sosial, yaitu cara mengontrol gula darah. Dukungan tenaga kesehatan, yaitu saran dan motivasi untuk mengontrol gula darah. Informasi mendapat saran atau perawatan DMG dalam kehamilan adalah dari tenaga kesehatan yaitu bidan, dokter, serta selain tenaga kesehatan dari teman dan internet. Kesimpulannya kebutuhan ibu hamil dengan DMG teridentifikasi empat tema, yaitu dukungan keluarga, dukungan sosial, dukungan tenaga kesehatan dan informasi.   Kata kunci: diabetes melitus gestasional, kehamilan, kebutuhan.   ABSTRACT GDM can overcome serious problems that can overcome short-term and long-term health problems for mother and baby. a diagnosis of GDM has a negative emotional effect. Pregnant women 's perception of GDM can affect lifestyle changes. The first line of management of DMG is lifestyle changes. Diagnosis of gestational diabetes mellitus. Qualitative research methods by studying phenomenology. Locations in Karanganyar Regency are Jaten I Health Center, Matesih Health Center and Karanganyar District Public Hospital, in October 2019 - January 2020. Sample sampling criteria Data collection by semi-structured interviews with one-on-one interviews. Data Validity Test with Credibility in this study using the triangulation validity strategy, Transparency, Dependability, Confirmability. Data analysis with Interpretative Phenomenological Analysis (IPA). The results of the study of the needs of pregnant women with DMG identified four themes, namely supporting the family in terms of controlling diet, sending check to health workers, and reminding for sports activities. Social support, which is a way to control blood sugar. Support of Health Workers, namely advice and motivation to control blood sugar. The information obtained from DMG advice or treatment in the assessment is from health workers, namely midwives, doctors, and also health workers from friends and the internet. In conclusion, the needs of pregnant women with DMG identified four themes, namely family support, social support, support of health workers and information.  

Knowledge, awareness and perceptions of diabetes mellitus among the Saudi population

2020 ◽  
Vol 9 (6) ◽  
pp. 413-422
Author(s):  
Muhammad H Mujammami ◽  
Abdulaziz A Alodhayani ◽  
Mohammad Ibrahim AlJabri ◽  
Ahmad Alhumaidi Alanazi ◽  
Sultan Sayyaf Alanazi ◽  
...  
Keyword(s):  
Diabetes Mellitus ◽  
Risk Factors ◽  
Social Media ◽  
Risk Factor ◽  
Healthcare Workers ◽  
Health Workers ◽  
Saudi Population ◽  
Limited Data ◽  
High Prevalence ◽  
Associated Risk Factors

Background: High prevalence of undiagnosed cases of diabetes mellitus (DM) has increased over the last two decades, most patients with DM only become aware of their condition once they develop a complication. Limited data are available regarding the knowledge and awareness about DM and the associated risk factors, complications and management in Saudi society. Aim: This study aimed to assess knowledge of DM in general Saudi society and among Saudi healthcare workers. Results: Only 37.3% of the participants were aware of the current DM prevalence. Obesity was the most frequently identified risk factor for DM. Most comparisons indicated better awareness among health workers. Conclusion: A significant lack of knowledge about DM in Saudi society was identified. Social media and educational curriculum can improve knowledge and awareness of DM.

scholarly journals The Impact of Social Media Use on Consumers’ Restaurant Consumption Experiences: A Qualitative Study

2021 ◽  
Vol 13 (12) ◽  
pp. 6581
Author(s):  
Jooyoung Hwang ◽  
Anita Eves ◽  
Jason L. Stienmetz
Keyword(s):  
Decision Making ◽  
Social Media ◽  
Selection Process ◽  
Decision Making Process ◽  
Structured Interviews ◽  
High Standards ◽  
Tourism And Hospitality Industry ◽  
Tourism And Hospitality ◽  
Search For Information ◽  
The Impact

Travellers have high standards and regard restaurants as important travel attributes. In the tourism and hospitality industry, the use of developed tools (e.g., smartphones and location-based tablets) has been popularised as a way for travellers to easily search for information and to book venues. Qualitative research using semi-structured interviews based on the face-to-face approach was adopted for this study to examine how consumers’ restaurant selection processes are performed with the utilisation of social media on smartphones. Then, thematic analysis was adopted. The findings of this research show that the adoption of social media on smartphones is positively related with consumers’ gratification. More specifically, when consumers regard that process, content and social gratification are satisfied, their intention to adopt social media is fulfilled. It is suggested by this study that consumers’ restaurant decision-making process needs to be understood, as each stage of the decision-making process is not independent; all the stages of the restaurant selection process are organically connected and influence one another.

Indigenous language newspapers and the digital media conundrum in Africa

2021 ◽  
pp. 026666692098340
Author(s):  
Kevin Onyenankeya
Keyword(s):  
Social Media ◽  
Digital Media ◽  
Digital Transformation ◽  
Qualitative Approach ◽  
Indigenous Language ◽  
Technological Determinism ◽  
Traditional Media ◽  
Digital Revolution ◽  
The Future ◽  
Major Factors

The future of journalism is being shaped by the convergence of technology and societal shifts. For indigenous language press in Africa battling to stay afloat amidst stiff competition from traditional media, the pervasive and rapidly encroaching digital transformation holds both opportunities and potential threats. Using a qualitative approach, this paper examined the implication of the shift to digital media for the future of the indigenous language newspaper in Africa and identifies opportunities for its sustainability within the framework of the theories of technological determinism and alternative media. The analysis indicates poor funding, shrinking patronage, and competition from traditional and social media as the major factors facing indigenous newspapers. It emerged that for indigenous language newspapers to thrive in the rapidly changing and technology-driven world they need to not only adapt to the digital revolution but also explore a business model that combines a futuristic outlook with a practical approach.

scholarly journals Credibility of Digital Political News in Spain: Comparison between Traditional Media and Social Media

2021 ◽  
Vol 10 (5) ◽  
pp. 170
Author(s):  
Reinald Besalú ◽  
Carles Pont-Sorribes
Keyword(s):  
Social Media ◽  
News Item ◽  
Digital Television ◽  
Fake News ◽  
Traditional Media ◽  
Political News ◽  
Digital News ◽  
Key Factor ◽  
The Mean ◽  
Digital Formats

In the context of the dissemination of fake news and the traditional media outlets’ loss of centrality, the credibility of digital news emerges as a key factor for today’s democracies. The main goal of this paper was to identify the levels of credibility that Spanish citizens assign to political news in the online environment. A national survey (n = 1669) was designed to assess how the news format affected credibility and likelihood of sharing. Four different news formats were assessed, two of them linked to traditional media (digital newspapers and digital television) and two to social media (Facebook and WhatsApp). Four experimental groups assigned a credibility score and a likelihood of sharing score to four different political news items presented in the aforementioned digital formats. The comparison between the mean credibility scores assigned to the same news item presented in different formats showed significant differences among groups, as did the likelihood of sharing the news. News items shown in a traditional media format, especially digital television, were assigned more credibility than news presented in a social media format, and participants were also more likely to share the former, revealing a more cautious attitude towards social media as a source of news.

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