Theoretical integration of user satisfaction and technology acceptance for the nursing process information system (Preprint)

2018 ◽  
Author(s):  
Kuei Fang Ho ◽  
Cheng Hsun Ho ◽  
Min Huey Chung
Keyword(s):  
Information System ◽  
Service Quality ◽  
Technology Acceptance ◽  
User Satisfaction ◽  
Information Quality ◽  
Perceived Usefulness ◽  
Equation Modeling ◽  
Nursing Process ◽  
System Quality ◽  
Process Information

BACKGROUND The nursing process information system (NPIS) is used to establish nursing process including assessment, diagnosis, planning, intervention, and evaluation in solving the health problems of patients. OBJECTIVE The factors influencing the use of the NPIS by nurses were analyzed based on user satisfaction and technology acceptance of 3Q (service quality, information quality, and system quality) model. METHODS In this cross-sectional quantitative research, 222 valid responses of nurses were recorded from eight hospitals affiliated with public organizations in Taiwan. Structural equation modeling was used to analyze information quality (IQ), system quality (SysQ), service quality (SQ), user satisfaction (US), perceived usefulness (PU), perceived ease of use (PEOU), perceived enjoyment (PE), behavioral attitude (BA), and intention after the nurses had used the NPIS system for over one month. RESULTS This research indicated that IQ, SQ, and SysQ influenced US. US affected PU, PEOU, and PE and had the highest explanatory power (R2 = 0.9). Furthermore, PU, PEOU, and PE influenced BA and the intention. Consequently, the proposed model explained 51% of the variance in the intentions of using the NPIS. CONCLUSIONS The relationships between the variables of the 3Q model were successfully used to examine the intention of nurses for using the NPIS. By using this research, designers and programmers can comprehensively understand the perceptions of nurses and further improve the performance of the NPIS.

scholarly journals Influence of System Quality, Information Quality, Service Quality on User Acceptance and Satisfaction and Its Impact on Net Benefits (Study of Information System Users Lecturer Performance Load (BKD) in Malang State University)

2019 ◽  
Vol 10 (3) ◽  
pp. 111-132
Author(s):  
Rini Widiastuti ◽  
Bambang Santoso Haryono ◽  
Abdullah Said
Keyword(s):  
Information System ◽  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Partial Least Square ◽  
Equation Modeling ◽  
Quality Information ◽  
State University ◽  
System Quality ◽  
Net Benefits

Abstract This study aims to examine the influence of system quality, information quality, and service quality of the lecturer at Malang State University. This study will also investigate the effect on user satisfaction and its impact on net benefits for users of UM Information System Expenses. This study applies a modification of the information system success model from DeLone & McLean. The model is analyzed by modeling the Structural Equation Modeling (SEM) based on components or variants (component based) that are popular with Partial Least Square (PLS) using SmartPLS version 3.2.8. The results of this study are expected to be adopted as input and consideration in developing, improving, and improving the performance of the UM BKD information system. The research design used in this study is quantitative research. Respondents in this study were 93 UM PNS lecturers who were actively teaching. The questionnaire was online distributed by accessing the page provided. The results showed that there was a positive but not significant effect between system quality, information quality, and service quality on the use of the BKD system. However, there is a positive and significant influence between system quality, information quality, and service quality on the BKD system user satisfaction, between the uses of the BKD system on net benefits, and between the satisfaction of the BKD system users on net benefits. The implementation of BKD UM information system can be declared successful because there is a positive correlation between variables.

Exploring the Factors Affecting User Satisfaction With Metrash2 System

2020 ◽  
Vol 16 (1) ◽  
pp. 18-39
Author(s):  
Ahmed Hassan ◽  
Emad Ahmed Abu-Shanab
Keyword(s):  
Service Quality ◽  
Technology Acceptance ◽  
User Satisfaction ◽  
Behavioral Intentions ◽  
Information Quality ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
System Quality ◽  
Perceived Ease Of Use ◽  
Factors Influencing

This research investigated Qatari citizens' perceptions regarding the factors influencing their satisfaction with Metrash2 system. Qatari residents use Metrash2 to query, transact, and follow-up their needed information/services online. The study integrated the technology acceptance model (TAM) and the information system success model (ISSM) to explore the factors influencing users' satisfaction with the system. Perceived usefulness and perceived ease of use were significant predictors of behavioral intentions (R2 = 0.554). Furthermore, service quality, information quality, and behavioral intentions were significant predictors of users' satisfaction (R2 = 0.789). Research results did not support the role of system quality in predicting users' satisfaction. Qatari government should focus on the usefulness and ease of use of the system to drive citizens to use it. Convincing citizens to use Metrash2 requires better service quality and information quality. More details are reported at the end of the paper.

scholarly journals Pengaruh Kualitas Sistem, Kualitas Informasi, Kualitas Pelayanan pada Kepuasan Pengguna dan Dampaknya pada Manfaat Bersih (Penelitian terhadap Sistem Informasi Surveilans Penyakit Tidak Menular)

2021 ◽  
pp. 161-180
Author(s):  
Ira Fitria Yuniarti ◽  
Novrikasari Novrikasari ◽  
Misnaniarti Misnaniarti
Keyword(s):  
Information System ◽  
Service Quality ◽  
User Satisfaction ◽  
Disease Surveillance ◽  
Information Quality ◽  
Communicable Disease ◽  
Partial Least Square ◽  
Equation Modeling ◽  
System Quality ◽  
Non Communicable Disease

Background: This study aims to examine the influence of system quality, information quality, and service quality of  the  Non-Communicable Disease Manager Program at Public Health of Palembang. This  study  will  also  investigate  the  effect  on  user satisfaction and its impact on net benefits for users of Non Communicable Disease Surveillance Information System. This study applies a modification of the information system success model from DeLone & McLeanMethods: The model is analyzed by modeling the Structural Equation Modeling (SEM) based on components or variants (component based) that are popular with Partial Least Square (PLS) using SmartPLS version 3.0. The  results  of  this  study  are  expected  to  be  adopted  as  input  and  consideration  in  developing, and improving the performance of the Non Communicable Disease Surveillance Information System. The research design used in this study is quantitative research. Respondents in this study were 65 Manager Program of 41Public Health at Palembang who were actively working. The questionnaire was distributed directly by researchers on Januari 2020Result: The results showed that there was no effect between system quality quality on the user satisfaciton of this system. However, there was a positive and significant effect between information quality, and service quality on the user satisfaction of the system and between the  user satisfaction  of  the  system on  net  benefits.Conclusion : The  implementation  of  this information system can be declared successful because there is a  positive  correlation  between variables.

scholarly journals Testing and Validating DeLone and MacLean IS Model: ERP System Success in Higher Education Institutions of Pakistan

2020 ◽  
Vol 10 (5) ◽  
pp. 6242-6248
Author(s):  
Z. H. Khand ◽  
M. R. Kalhoro
Keyword(s):  
Higher Education ◽  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Quality System ◽  
Equation Modeling ◽  
System Quality ◽  
Erp Systems ◽  
Delone And Mclean ◽  
The Impact

The universities in Pakistan have recently started replacing their old legacy systems with ERP systems which are commonly used in business organizations to gain a competitive edge over competitors. The Higher Education Commission (HEC) has implemented ERPs systems at eight different Universities in Pakistan. HEC has invested a huge amount of money to facilitate the integration, customization, and implementation of ERP systems in these universities. Previous studies have mainly focused on Critical Success Factors (CSFs) and risk factors of ERP systems. This study intends to empirically measure the support of ERP systems in teaching processes. DeLone and McLean model of Information Systems (IS) success is one of the most commonly used models cited in IS literature. In this study, the DeLone and McLean model was applied at a University level analysis to access the impact of ERP in higher educational institutions and their support in the improvement of academic processes. Hypotheses were tested on the research model using empirical data collected from 230 respondents, including students and faculty at two selected universities, with the use of a questionnaire. The data were analyzed by structural equation modeling. The model was empirically tested and the findings showed that use and user satisfaction affected most net benefits. Information quality, system quality, and service quality accounted for 42.6% effect in use. Whereas, information quality, system quality, service quality, and use accounted for 46.5% variance in user satisfaction.

scholarly journals User’s satisfaction with information system quality: An empirical study on the hospital information systems in Ho Chi Minh City, Vietnam

2020 ◽  
Vol 9 (2) ◽  
Author(s):  
Nguyen Tran Thuy Trang ◽  
Nguyen Manh Tuan
Keyword(s):  
Information System ◽  
Information Systems ◽  
User Satisfaction ◽  
Information Quality ◽  
Ease Of Use ◽  
Perceived Usefulness ◽  
Management Support ◽  
System Quality ◽  
Perceived Ease Of Use ◽  
Top Management Support

User satisfaction with information system quality has long been a substantial topic in the literature of information system (IS). Based on the key constructs of IS success model (including system quality and information quality) and technology acceptance model (including perceived ease of use and perceived usefulness), this paper builds and validates a theoretical framework to explain user satisfaction with information system quality. A survey study with AMOS-SEM analysis of 363 users of management information systems in 9 hospitals in HCMC, Vietnam showed that 12 of 14 hypotheses were empirically supported. The findings affirmed the direct influence of system quality, information quality and top management support on perceived ease of use, perceived usefulness and trust, and then on user satisfaction. The results also reinforced the impact of perceived ease of use on perceived usefulness, and the joint influence of perceived usefulness and trust on user satisfaction. The paper is among the first studies, in the healthcare sector, to empirically identify both information system quality and top management support in predicting user acceptance of and satisfaction with information system implementation in organizational settings. The theoretical and managerial implications of the paper were derived.

scholarly journals ANALISIS PENERAPAN SISTEM INFORMASI AKUNTANSI DI UNIVERSITAS : STUDI KASUS PADA UNIVERSITAS INDONESIA

2018 ◽  
Vol 4 (2) ◽  
Author(s):  
Arthaingan H Mutiha ◽  
Marsdenia Marsdenia ◽  
Andhita Yukihana
Keyword(s):  
Information System ◽  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Individual Performance ◽  
Primary Data ◽  
System Quality ◽  
Is Success ◽  
Accounting Information System ◽  
The Individual

AbstractThe purpose of this study is to examine information system success of Accounting Information System based on individual performance and its impact to user satisfaction. The model used in this study is the modified IS Success Model of DeLone and McLean. The study uses primary data and data collection techniques using questionaires distributed to employee of Finance Directorate of University of Indonesia. This study used SEM approach, while analysis used LISREL software. The results showed that system quality and information quality significantly affects the individual performance while the service quality does not affect individual performance. On the other hand, the study finds that individual performance significantly affects user satisfaction.Keyword; system quality, information quality, service quality, user satisfaction, individual performance

Evaluating ERP systems success: evidence from Jordanian firms in the age of the digital business

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Aws Al-Okaily ◽  
Manaf Al-Okaily ◽  
Ai Ping Teoh
Keyword(s):  
Service Quality ◽  
Enterprise Resource Planning ◽  
User Satisfaction ◽  
Empirical Work ◽  
Resource Planning ◽  
Perceived Usefulness ◽  
Organizational Level ◽  
Equation Modeling ◽  
System Quality ◽  
Content Type

Purpose This paper aims to propose a theoretical extension of the information system success model (ISSM) to evaluate enterprise resource planning (ERP) success at an organizational level in Jordan. It explores whether information quality, system quality and service quality have a positive impact on both perceived usefulness and user satisfaction as antecedents of organizational impact. Design/methodology/approach A questionnaire was undertaken to gather data from chief information officers among Jordanian firms, with a total of 134 valid returns tested via partial least squares structural equation modeling. Findings The results showed that most of the research hypotheses proposed are empirically supported, with the exception of the influence of service quality on user satisfaction which was extremely low. Originality/value To the best of the authors’ knowledge, this is the first empirical work that measured ERP success from an organizational perspective in Jordan. It also provides insight into how the factor of perceived usefulness is incorporated into ISSM in the mandatory system case and its influences on organizational benefits.

scholarly journals The E-Filing Tax Implementation Success Examined From The Taxpayer Agency as User

2021 ◽  
Vol 11 (1) ◽  
pp. 88-100
Author(s):  
Windriati Windriati ◽  
M. Husni Thamrin ◽  
Nurmah Semil
Keyword(s):  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Equation Modeling ◽  
System Quality ◽  
Structure Equation Modeling ◽  
System Information ◽  
Net Benefits ◽  
Base Structure

This study aimed at analyzing the effect of system quality, information quality, and service quality to the implementation of e-Filing tax system on net benefits with user satisfaction as an intervening variable at the Pratama Palembang Ilir Barat Tax Service Office (TSO). This research was a quantitative study with survey approach through distributing questionnaires to 350 respondents as samples. To analyze the data, Covariance Base Structure Equation Modeling (CB-SEM) was used. The results indicated that the quality of systems, information and service positively and significantly affected the user satisfaction with the percentage of 16%, 20%, and 26%, respectively. Likewise, the e-Filing user satisfaction had a positive and significant effect on the net benefits with the percentage of 64%. The results of this study recommend that, despite its being mandatory, the implementation of e-Filing system could provide satisfaction to the users. This indicated that the system is currently as expected; not only due to its being mandatory, but the users satisfaction also contributed to the system’s sustainability. The output of the services provided in the form of taxpayer compliance, however, has not shown optimal results. Thus, a continuous reformation of the system, information, and service quality is hoped to be conducted.

scholarly journals Model Kesuksesan Sistem Informasi Delone Dan Mclean Terhadap Sistem Informasi Akademik Pada Universitas Bina Insani

2021 ◽  
Vol 5 (2) ◽  
pp. 85
Author(s):  
Sahara Ramadhan ◽  
Nadya Safitri
Keyword(s):  
Information System ◽  
Service Quality ◽  
User Satisfaction ◽  
Information Quality ◽  
Partial Least Square ◽  
Least Square ◽  
Path Coefficient ◽  
System Quality ◽  
Online Questionnaire ◽  
Academic Information

Abstrak: Sistem Informasi Akademik membantu kegiatan pengelolaan atau pengadministrasian berbagai kegiatan dalam rangka terselenggaranya proses belajar mengajar yang efektif dan efisien di suatu Lembaga Pendidikan tinggi. Universitas Bina Insani telah menerapkan Sistem Informasi Akademik selama lebih dari dua tahun. Namun pada kenyataanya sistem tersebut memiliki beberapa masalah terhadap pengunaannya. Agar suatu sistem informasi dapat berjalan dengan optimal sesuai dengan keperluan penggunanya, maka perlu adanya evaluasi terhadap sistem informasi. Evaluasi ini menggunakan metode DeLone & McLean (2003) dengan 4 variabel yaitu kualitas sistem, kualitas informasi, kualitas layanan dan kepuasan pengguna. Populasi pada penelitian ini adalah Mahasiswa dan dosen fakultas informatika serta bagian akademik dan bagian Pendidikan dengan jumlah sampel yang digunakan sebanyak 92 responden. Instrumen penelitian menggunakan kuesioner online. Adapun metode analisis yang digunakan Partial Least Square (PLS) dengan menggunakan software SmartPLS. Hasil analisis ini adalah diterimanya tiga dari tiga hipotesis yang diuji. Sehingga hasil tersebut menunjukan kualitas sistem mempunyai pengaruh yang positif dan signifikan terhadap kepuasan pengguna dengan nilai koefisiensi jalur sebesar 0,407 dan t-statistic sebesar 4,699, kualitas informasi mempunyai pengaruh yang positif dan signifikan terhadap kepuasan pengguna dengan nilai koefisiensi jalur sebesar 0,336 dan t-statistic sebesar 2,782 sedangkan kualitas layanan berpengaruh positif tetapi tidak signifikan terhadap kepuasan pengguna dengan nilai koefisiensi jalur sebesar 0,206 dan t-statistic sebesar 1,898. Dengan demikian, Penelitian ini menunjukan bahwa Sistem Informasi Akademik yang telah diterapkan di Universitas Bina Insani dapat dikatakan sukses dalam memberikan manfaat yang baik terhadap penggunanya.     Kata kunci: Sistem Informasi Akademik, DeLone & McLean, SmartPLS, PLS   Abstract: The Academic Information System assists activities in the management or administration of various activities in the context of implementing an effective and efficient teaching and learning process in a higher education institution. Bina Insani University has implemented an Academic Information System for more than two years. However, in fact the system has several problems with its use. In order for an information system to run optimally according to the needs of its users, it is necessary to evaluate the information system. This evaluation uses the DeLone & McLean (2003) method with 4 variables, system quality, information quality, service quality and user satisfaction. The population in this study were students and lecturers of the faculty of informatics as well as the academic and education sections with a total sample size of 92 respondents. The research instrument used an online questionnaire. The analysis method used is Partial Least Square (PLS) using the SmartPLS software. The result of this analysis is the acceptance of three of the three hypotheses tested. So that these results indicate the quality of the system has a positive and significant effect on user satisfaction with a path coefficient value of 0.407 and a t-statistic of 4.699, information quality has a positive and significant impact on user satisfaction with a path coefficient value of 0.336 and a t-statistic of 2,782 while service quality has a positive but insignificant effect on user satisfaction with a path coefficient value of 0.206 and a t-statistic of 1.898. Thus, this study shows that the Academic Information System that has been implemented at Bina Insani University can be said to be successful in providing good benefits to its users.     Keywords: Academic Information Systems, DeLone & McLean, SmartPLS, PLS

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