Economic analysis of drinking water services, case of the city of Souk-Ahras (Algeria)

2019 ◽  
Vol 15 (1) ◽  
pp. 10-18
Author(s):  
S. Boukhari ◽  
F. S. Pinto ◽  
H. Abida ◽  
Y. Djebbar ◽  
C. de Miras
Keyword(s):  
Drinking Water ◽  
Quality Of Service ◽  
Service Provision ◽  
Economic Instruments ◽  
Sanitation Services ◽  
Tariff Structure ◽  
High Level ◽  
The City

Abstract Water Supply and Sanitation Services (WSSS) face various constraints that hinder their development. The application of sustainable economic instruments may help WSSS policymakers improving the quality of service provision for their clients. This study shows the role of these economic instruments in WSSS management for the case of the city of Souk-Ahras (Algeria). A detailed analysis of expenditures and revenues, focusing on the tariff structure and subsidies, has been carried out. The results obtained show that WSSS in Souk-Ahras suffer from a relevant budget imbalance influenced by the high level of non-revenue water and the application of pricing that does not achieve cost recovery.

Legal, Regulatory, and Institutional Framework of Water and Sanitation Services in the Eastern and Southern Africa Region

2021 ◽  
Author(s):  
Yvonne Magawa
Keyword(s):  
Southern Africa ◽  
Service Provision ◽  
Service Providers ◽  
Disease Outbreaks ◽  
Sanitation Services ◽  
Regulatory Cooperation ◽  
Development Goals ◽  
Eastern And Southern Africa

Deteriorating quality of service provision and disease outbreaks (such as cholera) led to the institution of water supply and sanitation (WSS) sector reforms in Eastern and Southern Africa region in the 1990s. The realization of the urgent need to improve the performance of the sector, especially as related to health impacts, resulted in the formulation of new policy and legal and institutional frameworks to reorganize the sector and establish regulators who could address networked and nonnetworked WSS systems. Regulators as policy implementers have the delicate role of balancing the interests of government, service providers, and consumers. Decision- makers continue to design, implement, and evaluate the outcomes associated with new frameworks. Regional regulatory cooperation can accelerate improvements in service provision to meet the United Nations Sustainable Development Goals through development of common frameworks and approaches for WSS that can be adapted to unique country situations.

scholarly journals PENGARUH PARTISIPASI MASYARAKAT DAN KINERJA PENGELOLA TERHADAP KUALITAS PELAYANAN PENYEDIAAN SARANA AIR MINUM DAN SANITASI BERBASIS MASYARAKAT DI KABUPATEN ROKAN HULU

2019 ◽  
Vol 2 (3) ◽  
pp. 1-18
Author(s):  
Bisman ◽  
Muchlis Hamdi ◽  
Aries Jaenuri ◽  
Kusworo
Keyword(s):  
Drinking Water ◽  
Quality Of Service ◽  
Linear Regression ◽  
Community Participation ◽  
Service Provision ◽  
Sampling Technique ◽  
Cluster Sampling ◽  
Community Based ◽  
The People

Tujuan penelitian ini untuk menganalisis pengaruh partisipasi masyarakat dan kinerja pengelola terhadap kualitas pelayanan Penyediaan Sarana Air Minum dan Sanitasi Berbasis Masyarakat di Kabupaten Rokan Hulu. Populasi yaitu masyarakat yang memanfaatkan program Pamsimas dari tahun 2008 hingga 2018 sebanyak 14.605 kepala keluarga yang tersebar sebanyak 111 desa di Kabupaten Rokan Hulu. Jumlah sampel menggunakan rumus Slovin sebanyak 390 orang responden, dan teknik pengambilan sampel secara cluster sampling. Pengambilan informasi dari tanggapan responden menggunakan kuesioner denganskala likert dan dianalisis dengan regresi linear berganda. Hasil penelitian menunjukan partisipasi masyarakat dan kinerja pengelola berpengaruh positif dan signifikan terhadap kualitas pelayanan baik secara parsial maupun secara simultan.  AbstractThe purpose of this study was to analyze the effect of community participation and manager's performance on the quality of service provision of Community-Based Drinking Water and Sanitation Facilities in Rokan Hulu Regency. The population is the people who use the Pamsimas program from 2008 to 2018 as many as 14,605 heads of family spread out as many as 111 villages in Rokan Hulu Regency. The number of samples using the Slovin formula were 390 respondents, and the sampling technique was cluster sampling. Retrieval of information from respondents' responses using a questionnaire with a Likert scale and analyzed by multiple linear regression. The results showed that community participation and manager's performance had a positive and significant effect on service quality, either partially or simultaneously.

Application of the Servqual Method in Studies on the Quality of Services Provided by the Agricultural Social Insurance Fund

2012 ◽  
Vol 7 (1) ◽  
pp. 95-106
Author(s):  
Justyna Witkowska
Keyword(s):  
Quality Of Service ◽  
Service Provision ◽  
Social Insurance ◽  
Quality Of Services ◽  
Insurance Fund ◽  
Five Dimensions ◽  
Social Insurance Fund ◽  
High Level ◽  
Minimum Quality

This paper presents the application of the Servqual method in studies on the quality of services provided among the clients of the Agricultural Social Insurance Fund (KRUS). The clients evaluated five dimensions of the service provided in three aspects: the expected quality, the actual quality and the minimum quality. Thanks to the studies conducted, identification of gaps that emerged in the service provision process was possible. The respondents rated the quality of service provided by the KRUS as representing a relatively high level. 

KUALITAS PELAYANAN DALAM PEMBANGUNAN INFRASTRUKTUR DI KECAMATAN CIAWI, KABUPATEN BOGOR

2018 ◽  
Vol 4 (2) ◽  
pp. 101
Author(s):  
Muhamad Alfian ◽  
Nandang Saefudin Zenju ◽  
Irma Purnamasari
Keyword(s):  
Quality Of Service ◽  
National Development ◽  
Infrastructure Development ◽  
National Unity ◽  
The People ◽  
Driving Wheel ◽  
Alternative Routes ◽  
The City ◽  
Quality Infrastructure

Infrastructure development is an integral part of national development and the driving wheel of economic growth. Infrastructure also has an important role in strengthening national unity and unity (Bappenas: 2009). The banjarwaru, banjarwangi, and telukpinang highways are the access roads traversed by 8 villages including alternative routes for the cicurug-sukabumi area. This road is always passed by the people who headed to the city. Therefore, the benefits of this road is very important because it is often passed from the cicurug-sukabumi area due to the diversion of traffic flow so that the intensity of high road users.In this study the author uses the theory of Ridwan and Sudrajat. Quality of service is the level of incompatibility between expectations with customer desires and also the perceptions of these customers. Quality of service here can be assessed by looking at the dimensions. These dimensions include the quality of service, the ability of officials, and service convenience. During the observation to the community through the survey to direct approach with the community, most people complained that the development service to build the kecamatan should be further improved and the results of this study showed that the Quality Assessment of Service in Road Infrastructure Development in Ciawi Sub-district Bogor Regency is categorized Fair Good this is because the assessment of the quality of development services by the Subdistrict Apparatus itself and from the community assess the ability of District Officers still have to be improved in conducting the service and its implementation.Keywords: Service Quality, Infrastructure Development.

scholarly journals Water contamination events in UK drinking-water supply systems

2008 ◽  
Vol 6 (S1) ◽  
pp. 21-26 ◽  
Author(s):  
John Gray
Keyword(s):  
Drinking Water ◽  
Water Supply ◽  
Water Supply Systems ◽  
Water Company ◽  
Health Authorities ◽  
The Uk ◽  
Contamination Events ◽  
Supply Systems

Water supply companies in the UK have a duty under prime UK legislation to notify the Drinking Water Inspectorate of events affecting or potentially affecting the quality of drinking-water supplies. Under the same legislation, the Inspectorate has a duty to investigate each event. After assessing all of the information available, including companies' reports, the Inspectorate advises on the way in which the event was handled and whether any statutory requirements were contravened. If appropriate, a prosecution of the water company may be initiated. Copies of the assessment are sent to the water company, relevant local and health authorities, Ofwat (the economic regulator), the regional Consumer Council for Water and any other interested parties, including consumers who request it. Generic guidance may be issued to the industry on matters of wider concern. This paper considers the role of the Inspectorate, the powers available to it and reporting arrangements. An overview is presented of events that occurred between 1990 and 2005 and common features are identified. Causes of different types of event are discussed. The importance of well-established contacts between the various interested parties involved in protecting public health is emphasised through discussion of example incidents.

scholarly journals Analyzing the Relationship between Personnel's Education and Psychological Competence on Quality of Service: The Mediation Role of Organization Commitment in Ministry of the Interior

2016 ◽  
Vol 10 (3) ◽  
pp. 117
Author(s):  
Omid Ahmadi ◽  
Abdolali Keshtegar ◽  
Mohammad Ghasemi
Keyword(s):  
Quality Of Service ◽  
Organizational Commitment ◽  
Structural Equation ◽  
Statistical Population ◽  
Alpha Level ◽  
Psychological Competence ◽  
Correlational Method ◽  
The Relationship

<p>The goal of the present paper is to analyze the effect of personnel's education and psychological competence on<br />quality of service. The mediation role of organizational competence in Ministry of the Interior is of<br />descriptive-correlational method. To do that, the standard questionnaire psychological competence by Spriters<br />(1995), personnel education and quality of service by Deher (2015) and organizational commitment by Alen and<br />Mier (1990) were used. The statistical population of the research includes all personnel of Ministry of the<br />Interior which are 1600 subjects. Based on Cochran's formula, 3100 subjects were selected randomly. In order to<br />analyze data the Pearson's correlation test and structural equation of data analysis were used by SPSS and AMOS<br />software. The findings of the research indicate that personnel's education has a positive effect on organizational<br />competence and quality of service (with Alpha level of 0.05). Moreover, the psychological competence is<br />positively affect the quality of service (with Alpha level of 0.05) and organizational commitment affect the<br />quality of service. Finally, it was revealed that the personnel training through organizational commitment affect<br />the quality of service. But, psychological competence does not affect the quality of service through<br />organizational commitment. Moreover, psychological competence does not affect the organizational commitment.<br />The significance levelof the model turned out to be more than the first type error (0.05). This shows that the<br />significant adaption of the estimated model with the present research model. Furthermore, the AGFI and GFI<br />indicators are more than the estimated value (0.9). These indicators show that the model has a capability in<br />estimating the ratio of each factor.</p>

scholarly journals Identification of post-cesarean surgical site infection: nursing consultation

2018 ◽  
Vol 71 (suppl 3) ◽  
pp. 1395-1403
Author(s):  
Marcia Regina Cunha ◽  
Maria Clara Padoveze ◽  
Célia Regina Maganha e Melo ◽  
Lucia Yasuko Izumi Nichiata
Keyword(s):  
Quality Of Service ◽  
Health Status ◽  
Surgical Site Infection ◽  
Medical Records ◽  
Signs And Symptoms ◽  
Site Infection ◽  
Cross Sectional ◽  
Cesarean Deliveries ◽  
The City

ABSTRACT Objective: To describe the profile of women in relation to their living conditions, health status and socio-demographic profile, correlating it with the presence of signs and symptoms suggestive of post-cesarean surgical site infection, identifying information to be considered in the puerperium consultation performed by nurses and proposing a roadmap for the systematization of care. Method: Quantitative, exploratory, descriptive, cross-sectional and retrospective review of medical records of women who had cesarean deliveries in 2014, in the city of São Paulo. Results: 89 medical records were analyzed, 62 of them with incomplete information. In 11, there was at least one of the signs and symptoms suggestive of infection. Conclusion: Given the results of the study, the systematization of puerperal consultation is essential. The roadmap is an instrument that can potentially improve the quality of service and the recording of information.

Differential quality-of-service provision in mobile networks

2008 ◽  
Vol 6 (1) ◽  
pp. 133 ◽  
Author(s):  
Jui Chi Shen ◽  
Dong Her Shih ◽  
Han Chuan Wei ◽  
Chiao Chu Li
Keyword(s):  
Quality Of Service ◽  
Mobile Networks ◽  
Service Provision
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