Mainstreaming DEWATS and the Subsequent Need to Introduce a Quality Management System

2010 ◽  
Vol 5 (4) ◽  
Author(s):  
Frank Fladerer
Keyword(s):  
Quality Management ◽  
Management System ◽  
Urban Poor ◽  
Quality Management System ◽  
Good Practice ◽  
Implementation Process ◽  
Lessons Learned ◽  
Good Practices ◽  
Certification System ◽  
Main Components

Numerous pilot- and demonstration projects for appropriate waste water management solutions for the urban poor in developing countries have been conducted and can be considered as good practices. In order to have a chance to achieve the MDGs it is urgently necessary to scale those pilot implementations up and reach a mass dissemination. However, the task to multiply those pilots and mainstream the “good practice” to become mass dissemination is a challenge where most approaches have failed so far. The paper reflects on the experiences gained in Indonesia during the up-scaling of DEWATS implementation by a community of practitioners. It shows the process of the development of “good practices” from a small number of applications to a “Quality Management System with internal certification” for large numbers of implementation packages. The main components of the system are:The Quality Management System for technical aspects of DEWATS planning and implementationThe Certification system for Human resources who occupy key positions in the implementation process of DEWATSThe Certification system for the implemented DEWATS service packagesThe organizational setup to maintain such a system. The paper describes each of those components as well as the challenges and lessons learned during its application.

Lessons learned from quality management system ISO 9001:2015 certification: practices and barrier identification from Brazilian industrial companies

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Luís César Ferreira Motta Barbosa ◽  
Otávio José de Oliveira ◽  
Marcio Cardoso Machado ◽  
Ana Clara Tomaz Morais ◽  
Patrícia Maria Bozola ◽  
...  
Keyword(s):  
Quality Management ◽  
Management System ◽  
Production Efficiency ◽  
Quality Management System ◽  
Industrial Sector ◽  
Lessons Learned ◽  
Iso 9001 ◽  
Content Type ◽  
Previous Version ◽  
Industrial Companies

PurposeThis study used a qualitative approach on five case studies in Brazilian industrial companies. The research used interviews, document analysis and on-site visits to collect and analyze data. The companies were selected based on the following criteria: operating in the industrial sector, updating their quality management system (QMS) process to ISO 9001: 2015 and agreeing to participate in this study.Design/methodology/approachThis article aims to investigate the strategies of industrial companies adopted for ISO-9001:2015 certification in light of the six major advances concerning the previous version. Thus, QMS of other organizations can incorporate identified lessons learned, whether certified or not.FindingsThe main finding of the research is the systematization of a set of lessons learned in the experiences of implementing the six significant advances of ISO 9001 concerning the previous version by industrial companies in the State of São Paulo in Brazil. These lessons can and should be used by other organizations to improve their QMSs.Practical implicationsThe practices identified in this empirical research can serve as benchmarking to assist quality managers from other companies in QMS certification based on ISO 9001: 2015 or even those not certified but interested in updating their QMSs. Therefore, lessons learned can significantly minimize efforts to improve your projects, processes, products and services. These findings can also help industrial companies improve their production efficiency and effectiveness through quality improvement.Originality/valueThe main novelty of the research is the consolidation of theoretical and practical analysis of the main changes in the latest version of the ISO 9001 standards. The efforts to fulfill those changes result in lessons learned. The “lessons learned” will form a new block of knowledge that will subsidize theoretical (new research) and practical (formulation of a new ISO 9001 standard and helps quality managers improve their systems).

scholarly journals A Study of Quality Assessment in Higher Education within the Context of Sustainable Development: A Case Study from Czech Republic

2020 ◽  
Vol 12 (11) ◽  
pp. 4769 ◽  
Author(s):  
David Vykydal ◽  
Martin Folta ◽  
Jaroslav Nenadál
Keyword(s):  
Higher Education ◽  
Sustainable Development ◽  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Higher Education Institutions ◽  
Lessons Learned ◽  
Success Factor

Quality has become an increasingly important and critical success factor at higher education institutions, particularly universities. Numerous discussions have been held about education quality in the context of sustainable development. However, the quality of that education strongly depends on the overall quality of the management system which operates at schools. The principal aim of this article is to present the approaches to the quality management systems’ development and their assessment at universities, and share some lessons learned from this area of research. Some possibilities of the ISO 9001 standard’s implementation, as well as the application of excellence models as a response to community demands, will be discussed, especially in the context of the recently-introduced Act No. 111/1998 Coll on Higher Education Institutions, which requires quality assurance and quality evaluation. A case study from The VSB-Technical University of Ostrava shows approaches, results and effects of the quality management system implementation.

Implementation of quality management system based on ISO9001:2008 and its effects on customer satisfaction case study

2014 ◽  
Vol 31 (8) ◽  
pp. 921-937 ◽  
Author(s):  
Vahid Nabavi ◽  
Majid Azizi ◽  
Mehdi Faezipour
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Management System ◽  
Quality Management System ◽  
Implementation Process ◽  
Iso 9001 ◽  
Ahp Method ◽  
Content Type ◽  
Satisfaction Index

Purpose – The purpose of this paper is to discuss the effect of the ISO 9001 quality management system on customer satisfaction and show an application of an analytic hierarchy process (AHP)-based method for measuring the customer satisfaction index (CSI). This will be useful to anyone who wants to have an ISO 9001 quality management system in his or her organization. Design/methodology/approach – This paper describes an ISO 9001 quality management implementation process based on ISO 9001 requirements, and uses the AHP method for weighting effective criteria on customer satisfaction. All data were obtained via questionnaires and assessed with EXPERT CHOICE 11 software. Findings – According to the results of the weighting, the factors influencing the satisfaction of a kitchen worktops customer, price and sales terms of this product has a significant impact on customer satisfaction and, in competitive conditions, this criterion has a determining role in the creation of utility for customers. ISO 9001 quality management system has been able to increase the CSI within an 11-month period of study. Originality/value – This paper is the first to use the AHP method with a new approach in a case study, offering a complete, comprehensive method for assessing customer implications.

scholarly journals A ISO 9001:2000 Certification Model in SMEs

2018 ◽  
Vol 8 (1) ◽  
Author(s):  
Raimundo Sales Neto e Azevedo ◽  
Arnaldo Dias Belchior ◽  
Marum Simão Filho ◽  
Flávio Lenz César Lenz César
Keyword(s):  
Quality Management ◽  
Software Development ◽  
Management System ◽  
Quality Management System ◽  
Implementation Process ◽  
Iso 9001 ◽  
Organizational Processes ◽  
Certification Process ◽  
Software Company ◽  
Logical Sequence

This work describes a model for certification ISO 9001:2000 process of a software company. The Quality Management System (QMS) implementation in the company guided the fundamental processes of the software development, the organizational processes and the support processes, structuring all the practices in the company and extending its vision in relation to their own products, processes, collaborators and clients. The certification process was conducted through a set of structured activities based upon ISO/IEC 12207, in contrast to the logical sequence of implementation items in ISO 9001. As a result, this work provided greater agility in the implementation process of the QMS in the software company.

scholarly journals PP037 Quality Criteria And Good Practices In The Health Technology Assessment Spanish Network

2017 ◽  
Vol 33 (S1) ◽  
pp. 86-87
Author(s):  
Sergio Márquez-Peláez ◽  
Carmen Navarro-Palenzuela ◽  
Teresa Molina-Lopez ◽  
María del Mar Castellano-Zurera ◽  
José Luis Castro-Campos
Keyword(s):  
Quality Management ◽  
Health Technology Assessment ◽  
Technology Assessment ◽  
Management System ◽  
Quality Management System ◽  
Quality Criteria ◽  
Quality Standards ◽  
Health Technology ◽  
Good Practices ◽  
Quality Aspects

INTRODUCTION:The Spanish Network of Agencies for Health Technology Assessment (REDETS) is a group of eight agencies, units and services, depending on National and Regional Governments that coordinate their work within a common methodological framework, guided by the principles of mutual recognition and cooperation. In this work, guided by the necessity of implementing a Quality Management System, we present the process to achieve this objective.METHODS:As an initial step, a review was carried out based on a structured search strategy in the main electronic databases Medline and EMBASE, and a manual search in websites of national and international agencies (March 2016) in order to collate previous knowledge and experiences. Through the information included in this review, a proposal to create a quality, self-evaluating tool is necessary.RESULTS:In total, 800 references were found and finally 6 studies were included in the review (1-3). All had a similar structure. Some lists of good practices, classified in dimensions related to different quality aspects in Health Technology Assessment (HTA) organizations, were found. Also some information about questions for evaluating quality standards was indicated. Taking all this information, a proposal of sixty-six standard titles was put forward. These standards were then grouped into twelve quality criteria structured in four dimensions: I Responsibility, II Clients and Stakeholders, III Production Process and IV Resources.CONCLUSIONS:Based on the systematic review, we developed a proposal for a self-evaluating tool and this is the baseline for a common Quality Management System for the Spanish Network of HTA Agencies. The quality management process will require the development of a handbook by each member of REDETS that will be based on agreed quality standards.

scholarly journals BUDAYA MUTU DAN IMPLEMENTASI ISO 2008: 9001 SERTA DAMPAKNYA TERHADAP KOMITMEN ORGANISASIONAL

2015 ◽  
Vol 5 (1) ◽  
Author(s):  
Muafi Muafi ◽  
Nilmawati Nilmawati
Keyword(s):  
Organizational Commitment ◽  
Quality Management ◽  
Significant Influence ◽  
Management System ◽  
Quality Management System ◽  
Implementation Process ◽  
Partial Least Square ◽  
Least Square ◽  
Iso 9001 ◽  
Quality Culture

<p>Tujuan penelitian ini adalah untuk menganalisis pengaruh budaya mutu terhadap proses implementasi ISO 9001: 2008 dan dampaknya terhadap komitmen organisasional. Peneliti akan menganalisis persepsi dosen dan karyawan Program<br />Manajemen Universitas Pembangunan Nasional “Veteran” Yogyakarta (MM UPNVY) pada pentingnya peran budaya mutu dalam proses implementasi ISO 9001:2008 dan dampaknya terhadap komitmen organisasional. Penelitian ini<br />diharapkan dapat memberikan manfaat pada pengelola MM dan UPNVY dalam implementasi ISO 2008: 9001, sehingga bisa diambil kebijakan dan keputusan yang terbaik dalam peningkatan kinerja Prodi. Teknik pengambilan sampel menggunakan sensus. Teknik statistik Partial Least Square (PLS) digunakan untuk analisis data. Hasil penelitian menunjukkan bahwa budaya mutu berpengaruh positif dan signifikan terhadap penerapan sistem manajemen mutu dan penerapan sistem manajemen mutu berpengaruh positif dan signifikan pada komitmen organisasional.</p><p> </p><p>The objective of this research was to analyze the influence of quality culture toward the implementation process of ISO 9001:2008 and its impacts on organizational commitment. The researcher analyzed the lecturers’ and staff’s perception at Management Master Program, Universitas Pembangunan Nasional “Veteran” Yogyakarta (MM UPNVY) on the role importance of quality culture in the implementation process of ISO 9001:2008 and its impacts on organizational commitment. This study was expected to give benefits for MM and UPN “Veteran” Yogyakarta in implementing ISO 2008:9001, so the best policies and decision can be taken to improve the performance of MM UPNVY. The population of this<br />study was lecturers and staff at MM, UPNVY. The samples were taken by census. Then, the data were analyzed by Partial Least Square (PLS) statistical technique. The result showed that (1) quality culture gave positive and significant influence toward the implementation of quality management system, (2) the implementation of quality management system gave positive and significant influence toward organizational commitment.</p>

Quality management for microenterprises and start-ups – is the ISO 9001 suitable?

2020 ◽  
Vol 12 (4) ◽  
pp. 435-446
Author(s):  
Sandra Klute-Wenig ◽  
Robert Refflinghaus
Keyword(s):  
Project Management ◽  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Implementation Process ◽  
Iso 9001 ◽  
Practical Implementation ◽  
Content Type ◽  
Project Management System ◽  
Start Ups

Purpose Quality management systems are well established in multinationals and SMEs. For establishing and improving such systems, there is a variety of guidelines. Furthermore, there are software tools allowing a self-assessment of the current state of the implemented systems. However, these approaches do not fit for micro-enterprises and start-ups. Their processes are rather informal or not yet specified. Moreover, these companies are often in a phase of strong growth and have only one person in charge. Hence, they face the difficulty to decide if and how a (quality) management system should be implemented. This paper aims to show a first guideline for implementation. Design/methodology/approach The first step comprises a definition of microenterprises and start-ups and an analysis of their specific characteristics. Following, an overview of the DIN EN ISO 9001:2015 and its requirements is given. Next, it is analysed which requirements are relevant for or can be implemented in microenterprises and start-ups. Based on this, a guideline for decision-making is developed to examine if an application of the analysed standard is useful or necessary for the regarded companies. Also, the guideline illustrates how the requirements can be implemented. Findings A literature review, an analysis of the DIN EN ISO 9001:2015, the standards for project management, microenterprises and start-ups have been carried out. Thereby, the need to decide whether to implement implement a quality management system and assistance for the implementation process has been revealed as essential for the companies considered. Literature mostly deals with implementing a quality and/or project management system in multinationals and SMEs but not in very small companies. Furthermore, first practical examples have shown that microenterprises face difficulties when choosing and implementing a quality management system. A practical implementation guideline for these companies is lacking. Originality/value Although there is a lot of research dealing with quality management in SME, research about quality management in microenterprises and start-ups is scarce. This paper offers a first approach for a guideline of implementing an appropriate quality and possibly an additional or alternative project management in microenterprises and start-ups. This should facilitate the process of deciding if and how to implement an adequate management system for the regarded companies.

scholarly journals REALIGNMENT OF QUALITY MANAGEMENT SYSTEM FOR IMPROVING THE RELIABILITY OF A BIOFUEL LABORATORY

2017 ◽  
Vol 14 (27) ◽  
pp. 75-82
Author(s):  
Cristiane M. de M. A. PORTELLA ◽  
Eduardo H. S. CAVALCANTI ◽  
Vera L. D. RESENDE ◽  
Fernanda dos S. SILVA ◽  
Maria Gabriela P. de A. SIMÕES
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Action Plan ◽  
Lessons Learned ◽  
Metrological Reliability ◽  
Considerable Effort ◽  
Public Agency ◽  
Institute Of Technology ◽  
Plan Action

Considerable effort has been observed in recent years in order to expand the capacity of laboratories with a view to overcoming technical barriers and providing reports, reports and opinions with metrological reliability. In this context, the implementation of quality management system based on standard ISO / IEC 17025 is indispensable, as in the case of providers laboratories of specialized technical services and research at the National Institute of Technology (INT) as the Corrosion Laboratory and Protection (LACOR), at the time it expands its scope of accreditation in the field of biofuels. It was developed with funds from SIBRATEC Program, a management model of the relining project adopted by LACOR the Biofuels Industry. For such a diagnosis was made, identified bottlenecks and an elaborate action plan. Action plan that had as its backdrop the foundations established in the strategic planning of INT, as well as environmental factors, structural and organizational processes peculiar to a federal public agency. This paper aims to demonstrate the main difficulties encountered, the solutions adopted, the results obtained, the main lessons learned and challenges ahead for maintenance and continuous improvement of the implemented management system.

Developing a quality management system implementation process for a medical device manufacturer

2015 ◽  
Vol 26 (7) ◽  
pp. 955-979 ◽  
Author(s):  
Eduardo Gadotti Martins ◽  
Edson Pinheiro de Lima ◽  
Sergio E. Gouvea da Costa
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Implementation Process ◽  
Research Strategy ◽  
Operations Strategy ◽  
Manufacturing Strategy ◽  
Content Type ◽  
Testing Procedures ◽  
Engineering Approach

Purpose – The purpose of this paper is to develop and test a quality management system (QMS) implementation process for a medical devices manufacturer, which are covered by ISO 13485:2007 and RDC No. 59:2000 and based on operations strategy content definitions. Design/methodology/approach – The research strategy is based on the Cambridge approach which is supported by action research techniques for producing “application” processes. This research strategy is also known as the “Process Approach” or “the Engineering Approach” and was developed in the mid-1990s by researchers from the “Institute for Manufacturing” (IFM/University of Cambridge). Findings – The results reveal how real conditions “shape” implementation, indicating solutions for integrating procedures for performance and control indicators that represent manufacturing strategy objectives. The regulatory framework and the manufacturing environment offer these real conditions. The operations strategy that is underlying implementation shows how to reconcile regulation and strategy through its content. Research limitations/implications – The developed process can be improved by increasing the number of test cases until they bring no new contributions for its evolution. However, because it is a long-term and complex implementation process, the present research was concluded with a full understanding of process development. Practical implications – The QMS implementation process based on the Cambridge Engineering approach creates several opportunities for discussing QMS design requirements, but also in testing procedures for quality policy deployment. Learning by doing is a practical contribution of the process as a participative component effectively applied in different moments at the mentioned workshops – WSH. The logical organization of the QMS implementation process shows causalities among manufacturing strategy, QMS and performance measurements, creating strategic coherence among the connected elements. Originality/value – Although many studies had approached the QMS implementation, few of them actually addressed the system integration with the business strategic objectives. None of the studies to date related the implementation to the ISO 13485:2003 and the RDC No. 59.

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