scholarly journals A Study of Customer Satisfaction On Online Trading System Application of Securities Company in Indonesia Using Servqual

2016 ◽  
Vol 9 (1) ◽  
pp. 19
Author(s):  
Hery Hery
Keyword(s):  
Customer Satisfaction ◽  
System Application ◽  
Trading System ◽  
Securities Company ◽  
Online Trading

scholarly journals A Study of Customer Satisfaction on Online Trading System Application of Securities Company in Indonesia Using Servqual

2015 ◽  
Vol 9 (1) ◽  
pp. 19
Author(s):  
Hery Hery ◽  
Riswan Efendi Tarigan
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
System Application ◽  
Quality Factors ◽  
Trading System ◽  
Related Factors ◽  
Securities Company ◽  
Study Results ◽  
Online Trading

The purpose of this study is to measure the service  quality of online trading system implemented by PT  KDB  Daewoo  Securities  Indonesia.  The study is  a part of the company  efforts to provide  the best solution  services. The study  is performed   to determine the influence of service quality  factors on the customer satisfaction by means of ServQual  method. The method takes  into account  five  independent  variables,  namely, reliability (X1 ),  responsiveness  (X2 ),  assurance  (X3 ), empathy (X4 ), and tangibility (X5 ). Meanwhile,  the cus- tomer satisfaction is considered as the dependent variable (Y ). The population of of the study  is all 67 900 online traders at the company and the sample size is 265 traders. The data are collected via questionnaires and interviews. From the study results, we conclude that the five variables have  significant  influence  on the customer  satisfaction on the online trading system application   at PT KDB Daewoo Securities Indonesia. To  improve  the customer satisfaction, the company  should prioritize the quality- related factors,  and expand  and upgrade  the existing facilities and infrastructures.

scholarly journals Wakaf Saham Sebagai Alternatif Wakaf Produktif Pada Perkembangan Ekonomi Syariah di Indonesia

2020 ◽  
Vol 3 (2) ◽  
pp. 155
Author(s):  
Dini Selasi ◽  
Muzayyanah Muzayyanah
Keyword(s):  
Economic Development ◽  
Online News ◽  
Stock Exchanges ◽  
Trading System ◽  
Literature Research ◽  
Securities Company ◽  
The People ◽  
Scientific Papers ◽  
Online Trading ◽  
Ease Of Access

<p>Sharia economic development has been introduced to various types of halal investments including sharia stocks. The development of Sharia stock exchanges is very rapidly growing in line with the ease of access to become Sharia equity investors. The purpose of this journal is to introduce the Waqf of shares and its application in the development of sharia economy. This research uses literature research where all the materials are sourced from various sources, such as books, journals, scientific papers, newspapers, online news, etc. that support the writing of this journal. The result of this journal is the new stock Waqf was introduced in April 2019, investors can have their shares personally or through AB-SOTS (the Exchange member who owns the Sharia Online Trading System) which is a securities company that owns SOTS, a securities company in cooperation with the Indonesian Waqf Agency (BWI) and Dompet Dhuafa (DD Currently the new MNC Sekuritas, Indopremier Securities, Henan Securities and Philip Sekuritas. Waqf shares as an alternative of waqf productive with the purpose of the welfare of the people.</p>

scholarly journals A study of online trading system in India

2021 ◽  
Vol 8 (3) ◽  
pp. 139-142
Author(s):  
Nilesh Anute ◽  
Sandeep Sharma ◽  
Devyani Ingale
Keyword(s):  
Economic Growth ◽  
Customer Satisfaction ◽  
Stock Market ◽  
The Internet ◽  
New Wave ◽  
Trading System ◽  
Indian Economy ◽  
Rural Background ◽  
Online Trading

This research is related to examines the new wave of online trading with respect to industries, brokerages. Stock market is one of the important elements of the Indian economy which determines the economic growth of India and financial state of the country. In today’s world there are millions of people are connected to the internet and many of them are from rural background. Last 30 years since 1991, GPL (Globalization, Privatization, Liberalization) the internet has impacted much on people perception. The customer satisfaction is only thing that make a business successful. The present study to find out the customer awareness towards online trading. The main objective of the study is to understand the how the online trades take place. The major reason for investing in the share market is convincing and easy to handle.

scholarly journals Design and Implementation of Tibetan Online Trading System Based on iOS Platform

2018 ◽  
Vol 381 ◽  
pp. 012135
Author(s):  
Mengli Sun ◽  
Xiangzhen He ◽  
Liang Chen ◽  
Na Xu ◽  
Yajing Ma
Keyword(s):  
Trading System ◽  
Design And Implementation ◽  
Online Trading

scholarly journals TINGKAT EFEKTIVITAS SISTEM INFORMASI REMOTE TRADING MENGGUNAKAN METODE UTAUT PADA PT CIPTADANA SECURITIES

2020 ◽  
Vol 5 (1) ◽  
pp. 37-44
Author(s):  
Maria Gabby Winata
Keyword(s):  
System Design ◽  
Stock Exchange ◽  
Employee Performance ◽  
Rapid Development ◽  
User Acceptance ◽  
Trading System ◽  
Stock Trading ◽  
Securities Company ◽  
System Effectiveness ◽  
New System

In English; Along with the rapid development of information technology, the Indonesian Stock Exchange (IDX) began to develop a more efficient transaction concept by starting to apply the concept of floorless trading. Which previously all places and processes of buying and selling shares were only centered on the IDX floor or better known as floor trading. The floorless trading system is a new stock trading transaction system implemented by the IDX by moving the place and process of buying and selling of shares to each securities company from what was previously centralized on the stock exchange (IDX). So now the concept of a new stock sale and purchase transaction, or better known as remote trading, has begun to be developed. The purpose of writing this research is to evaluate the remote trading system implemented by the company and provide input to improve the effectiveness of the remote trading system. This study uses the UTAUT methodology to evaluate and measure user acceptance, the results of which will be a reference to provide input to the company. The results achieved are a new system design created to meet user needs based on the analysis that has been done. With this new system design will increase system effectiveness and employee performance. Dalam Bahasa Indonesia Seiring dengan pesatnya perkembangan teknologi informasi maka Bursa Efek Indonesia (BEI) mulai mengembangkan konsep transaksi yang lebih efisien yakni dengan mulai menerapkan konsep floorless trading. Yang mana sebelumnya seluruh tempat dan proses terjadinya transaksi jual beli saham hanya terpusat di lantai BEI atau lebih dikenal dengan istilah floor trading. Sistem floorless trading merupakan sebuah sistem transaksi jual beli saham baru yang diterapkan oleh BEI dengan memindahkan tempat dan proses terjadinya transaksi jual beli saham ke masing-masing perusahaan efek dari yang tadinya terpusat di lantai bursa (BEI). Maka sekarang ini mulai dikembangkan konsep transaksi jual beli saham yang baru atau lebih dikenal dengan istilah remote trading. Tujuan dari penulisan penelitian ini adalah mengevaluasi system remote trading yang diimplementasikan oleh perusahaan serta memberikan masukan untuk meningkatkan efektivitas system remote trading. Penelitian ini mengunakan metodologi UTAUT untuk melakukan evaluasi dan pengukuran terhadap user acceptance yang hasilnya akan menjadi acuan untuk memberikan masukan kepada perusahaan. Hasil yang dicapai adalah sebuah rancangan sistem baru yang dibuat untuk memenuhi kebutuhan user berdasarkan analisa yang telah dilakukan. Dengan rancangan sistem yang baru ini akan meningkatkan efektivitas sistem dan kinerja karyawan.

scholarly journals Social Capital of Entrusted Service Agents for Imported Fashion and Cosmetics Products

2020 ◽  
Vol 7 (6) ◽  
pp. 217
Author(s):  
Radita Gora
Keyword(s):  
Social Capital ◽  
Social Media ◽  
Social Structure ◽  
Social Relationships ◽  
Social Relations ◽  
Trading System ◽  
Social Communities ◽  
Online Trading

The increasing online trading system through e-commerce and social media has triggered a group of people, as entrusted service agents, to take part in the trade of fashion and cosmetics products carried out by either individual or social communities. In an effort to support the success of this individual trading system, the entrusted service agents take advantage of social capital to establish social relationships to be part of the circle of transactions for either re-sellers or sellers. Social capital is a skill that is inherent in an individual to establish social relationships with others. Based on the results of the study, the entrusted service agents have the habit to gather with the hedonist community, such as socialites and groups of wealthy people who have a consumptive nature, in a hope that in the circle of social relations there will be a social structure in the pattern of circular communication to create massive personal trade transaction relationships.

scholarly journals Investigating the Attitude and Perception of Consumers Towards Purchasing Food Products from Supermarket Through Online Trading

2017 ◽  
Vol 6 (2) ◽  
pp. 335
Author(s):  
Eda ILBASMIS ◽  
Burhan OZKAN ◽  
Wasiu O. FAWOLE ◽  
Yesim Karakaya
Keyword(s):  
Logistic Regression ◽  
Research Study ◽  
Internet Access ◽  
Food Products ◽  
Trading System ◽  
Face To Face ◽  
Online Trading

The aim of this study is to examine the attitudes and perception of consumers in Antalya province towards purchase of food productions from supermarket through online trading system and factors that influence such perception. To achieve the objective of this study, face to face interview were conducted with consumers in Antalya province and data collected were subsequently analysed using logistic regression. The scope of the research study covers that socio-demographic charateristics of consumers, internet access and usage status and supermarkets’ views on online trading services are some of the factors that drove the attitudes and perception of consumers towards food products purchase.

scholarly journals A CAST Analysis of an Accident of Software Project

2019 ◽  
Vol 273 ◽  
pp. 02009
Author(s):  
Shigeru Kusakabe ◽  
Azuma Miwa
Keyword(s):  
Software Maintenance ◽  
Psychological Safety ◽  
Software Project ◽  
Senior Manager ◽  
Trading System ◽  
Team Members ◽  
Unintended Event ◽  
Online Trading ◽  
Changes Over Time ◽  
Cast Analysis

We report a CAST analysis of a software project by a team across the primary and subcontractor companies focusing on a kind of safety, psychological safety. By using CAST, we can understand the context of the behaviours leading to the unintended event and avoid personal blames to keep psychological safety. The project was a software maintenance project, in which an online trading system went down in the production migration, the final phase before the system release. The end users had no damages in this case, but some members were going to lose respects from other members and stakeholders. The system down was caused by a defect, and the first investigation report simply blamed the subcontractor members related to the defect injection and leakage. The senior manager, who cares to build and maintain psychological safety in the team, wanted to conduct a deeper analysis to avoid personal blames. The CAST helped to uncover that process changes over time from the originally defined one contributed the injection and leakage of the defect. It turned out the process owner and manager at the primary contractor side had a part of the responsibility for the defect leakage. The senior manager made this conclusion shared among team members and succeeded to avoid losing psychological safety. We conclude the CAST based on STAMP is useful in analyzing issues of software project management such as psychological safety.

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