scholarly journals INTEGRATION OF DATABASE INTO BUSINESS PROCESS TO SUPPORT IMPLEMENTATION OF CUSTOMER RELATIONSHIP MANAGEMENT: CASE STUDY IN PT TDI

2013 ◽  
Vol 7 (1) ◽  
pp. 7 ◽  
Author(s):  
Tanty Octavia
Keyword(s):  
Open Source ◽  
Customer Relationship Management ◽  
System Development ◽  
Customer Relationship ◽  
Manufacturing Execution System ◽  
Development Method ◽  
The World ◽  
Management Case Study ◽  
Manufacturing Execution

Information now is an important element to every growing industry in the world. Inorder to keep up with other competitors, endless improvements in optimizing overall efficiency areneeded. There still exist barriers that separate departments in PT. XYZ and cause limitation to theinformation sharing in the system. Open-Source Manufacturing Execution System (MES) presentsas an IT-based application that offers wide variety of customization to eliminate stovepipes bysharing information between departments. Benchmarking is used to choose the best Open-SourceMES Application; and Dynamic System Development Method (DSDM) is adopted as this workguideline. As a result, recommendations of the chosen Open-Source MES Application arerepresented.

scholarly journals BENCHMARKING AND CONFIGURATION OF OPENSOURCE MANUFACTURING EXECUTION SYSTEM (MES) APPLICATION

2013 ◽  
Vol 7 (1) ◽  
pp. 1
Author(s):  
Ganesha Nur Laksmana ◽  
Prianggada Indra Tanaya ◽  
Yuki Indrayadi
Keyword(s):  
Dynamic System ◽  
Open Source ◽  
System Development ◽  
Manufacturing Execution System ◽  
Development Method ◽  
The World ◽  
Overall Efficiency ◽  
Manufacturing Execution

Information now is an important element to every growing industry in the world. Inorder to keep up with other competitors, endless improvements in optimizing overall efficiency areneeded. There still exist barriers that separate departments in PT. XYZ and cause limitation to theinformation sharing in the system. Open-Source Manufacturing Execution System (MES) presentsas an IT-based application that offers wide variety of customization to eliminate stovepipes bysharing information between departments. Benchmarking is used to choose the best Open-SourceMES Application; and Dynamic System Development Method (DSDM) is adopted as this workguideline. As a result, recommendations of the chosen Open-Source MES Application arerepresented.Keywords: Manufacturing Execution System (MES); Open Source; Dynamic SystemDevelopment Method (DSDM); Benchmarking; Configuration

Decision Support System For A Customer Relationship Management Case Study

2014 ◽  
Vol 3 (2) ◽  
pp. 88
Author(s):  
Özge Kart ◽  
Alp Kut ◽  
Vladimir Radevski
Keyword(s):  
Data Mining ◽  
Customer Relationship Management ◽  
Banking Sector ◽  
Relationship Management ◽  
Customer Relationship ◽  
Data Set ◽  
Naive Bayesian ◽  
Naïve Bayesian ◽  
Management Case Study

<span lang="EN-US">Data mining is a computational approach aiming to discover hidden and valuable information in large datasets. It has gained importance recently in the wide area of computational among which many in the domain of Business Informatics. This paper focuses on applications of data mining in Customer Relationship Management (CRM). The core of our application is a classifier based on the naive Bayesian classification. The accuracy rate of the model is determined by doing cross validation. The results demonstrated the applicability and effectiveness of the proposed model. Naive Bayesian classifier reported high accuracy. So the classification rules can be used to support decision making in CRM field. The aim of this study is to apply the data mining model to the banking sector as example case study. This work also contains an example data set related with customers to predict if the client will subscribe a term deposit. The results of the implementation are available on a mobile platform. </span>

scholarly journals RANCANG BANGUN E-COMMERCE PADA TOKO KERUDUNG NURI COLLECTION BERBASIS CUSTOMER RELATIONSHIP MANAGEMENT

2018 ◽  
Vol 12 (2) ◽  
Author(s):  
Linda Durotul Ummah
Keyword(s):  
Customer Relationship Management ◽  
System Development ◽  
Relationship Management ◽  
Electronic Media ◽  
Customer Relationship ◽  
Design Tools ◽  
Consumer Loyalty ◽  
Development Method ◽  
Good Relationship ◽  
Online Sales

E-commerce is a contact of trade transactions between seller and buyer by using electronic media. The advantage gained by using transactions through e-commerce is to increase revenue by using online sales that cost less. E-commerce on Nuri Collection's shop based veil Customer Relationship Management (CRM), namely the application of Customer Relationship Management (CRM) is not directly said as a computerized data customer. It is intended that the company knows what the needs and wants of customers so that it can establish a good relationship with customers. The purpose of this research is to know consumer opinion about Customer Relationship Management (CRM) which conducted by company, analyze consumer loyalty to Nuri Collection product. E-commerce is built using Waterfall system development method, with a system design tools such as Flowmap, DFD, Context diagram, ERD. While in making this e-commerce writer use programming language PHP and MYSQL as database.Keywords: E-commerce, CRM, PHP

Research on MES Domain Analysis Driven by Ontology

2010 ◽  
Vol 20-23 ◽  
pp. 1084-1090 ◽  
Author(s):  
Wen Long
Keyword(s):  
Control System ◽  
Software Development ◽  
Method Development ◽  
Domain Analysis ◽  
Manufacturing Execution System ◽  
Development Method ◽  
And Performance ◽  
And Control ◽  
Plan Management ◽  
Manufacturing Execution

Manufacturing Execution System (MES) links plan management and workshop control in an enterprise, which is an integrative management and control system of workshop production oriented to manufacturing process. To overcome the difficulties of traditional software development method, development of MES based on component is adopted to prompt development efficiency and performance of MES, which can be more reconstructing, reuse, expansion and integration, and MES domain analysis driven by ontology is investigated in detail. MES domain analysis driven by ontology is feasible and efficient through developing a pharmaceutics MES which applied in a pharmaceutics manufacturing factory.

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