scholarly journals The relationship between patient satisfaction with service quality and survival in pancreatic cancer

2012 ◽  
pp. 765 ◽  
Author(s):  
Digant Gupta ◽  
Maurie Markman ◽  
Rodeghier ◽  
Christopher Lis
Keyword(s):  
Pancreatic Cancer ◽  
Patient Satisfaction ◽  
Service Quality ◽  
The Relationship

scholarly journals Analysis of Factors Affecting Patient Loyalty in Bandung General Hospital in Medan

2020 ◽  
Vol 1 (5) ◽  
pp. 6-15
Author(s):  
Irma Susanti ◽  
Mappeaty Nyorong ◽  
Sudiro Sudiro
Keyword(s):  
Patient Satisfaction ◽  
Service Quality ◽  
General Hospital ◽  
Quality Factors ◽  
Cross Sectional ◽  
Factors Affecting ◽  
Patient Loyalty ◽  
The Relationship ◽  
Pls Method ◽  
Satisfaction Factors

Patient loyalty greatly affects the survival of a hospital, because loyal patients not only make repeated visits but can act as loyalty advocators. In the last five years, there has been a decrease in the number of inpatient visits at RSU (Regional General Hospital) Bandung Medan, an average of 8.79% so that research is needed to determine the factors that affect patient loyalty. The study was conducted by cross sectional, using a questionnaire that has been tested valid and reliable. The research variables were service quality, patient satisfaction, and patient loyalty. The number of samples was 100 patients who met the criteria. Data were analyzed using SEM-PLS method. The results: service quality has a significant effect on patient satisfaction, patient satisfaction has a significant effect on patient loyalty, and service quality has a significant effect on patient loyalty. Patient loyalty at RSU Bandung Medan is significantly influenced by service quality factors and patient satisfaction factors. Regarding the service quality variable, 20% of respondents did not agree that nurses recorded accurately. In the patient satisfaction variable, 20% of respondents were dissatisfied with the cleanliness of the room, 20% of respondents were not satisfied with the food served, and 15% of respondents were dissatisfied with the results of the treatment. In the patient loyalty variable, 15% of respondents disagreed with giving positive responses to the relationship about the performance of the Bandung Hospital, and 15% of respondents would move to another hospital if they got a discount.

scholarly journals Hubungan Antara Level Emergency Severity Index (ESI) dengan Kepuasan Pasien di Instalasi Gawat Darurat Rumah Sakit Sido Waras

2016 ◽  
Vol 4 (2) ◽  
pp. 97
Author(s):  
Regina Kurniasari
Keyword(s):  
Emergency Department ◽  
Patient Satisfaction ◽  
Service Quality ◽  
Severity Index ◽  
Hospital Emergency Department ◽  
Preliminary Survey ◽  
Emergency Severity Index ◽  
Hospital Emergency ◽  
Number Of Patients ◽  
The Relationship

The number of patients in Sido Waras Hospital Emergency Department declined since in 2013 until 2015 and the preliminary survey also showed there were complex complaints emergency department services. Therefore, the purpose of this study was to analyze the relationship between the service and the satisfaction of patients in Sido Waras Hospital Emergency Department.The concept of ESI Sido Waras Hospital Emergency Department namely provided categories of patients based on the gravity and duration of patient management.Therefore in this study to analyze the relationship with the ESI level of patient satisfaction in the Sido Waras Hospital Emergency Department. This study was a survey.Keywords : Emergency department, ESI level, patient satisfaction, service quality

The relationship between service quality measures and overall patient satisfaction in oncology.

2010 ◽  
Vol 28 (15_suppl) ◽  
pp. e16550-e16550
Author(s):  
J. F. Grutsch ◽  
C. G. Lis ◽  
M. Rodeghier ◽  
D. Gupta
Keyword(s):  
Patient Satisfaction ◽  
Service Quality ◽  
Quality Measures ◽  
The Relationship

Service Quality, Brand Image, Perceived Value, Patient Satisfaction and Loyalty in China’s Private Dental Clinics

2020 ◽  
Author(s):  
Wenyi LIN ◽  
Wanxia Yin
Keyword(s):  
Patient Satisfaction ◽  
Service Quality ◽  
Path Analysis ◽  
Brand Image ◽  
Perceived Value ◽  
Survey Study ◽  
Dental Clinics ◽  
Patient Loyalty ◽  
Relationship Of ◽  
The Relationship

Abstract Background: This study seeks to explore the relationship of service quality, brand image, perceived value, service satisfaction and loyalty in China’s private dental clinics. Methods: This is a cross-sectional survey study, being conducted in Dongguan City, Guangdong Province, China in January 2019. The participants were selected by convenience sampling method. A total of 230 residents were surveyed. Among them, 125 had received services in private dental clinics, being the valid sample of this study. A multiple regression model was run to explore factors influencing patient loyalty. Subsequently, the path analysis was used to understand the relationship of service quality, brand image, perceived value, patient satisfaction, and patient loyalty. Results: After controlling for the effect of demographic and socio-economic variables, perceived value and patient satisfaction have significant influences on patient loyalty. The path analysis indicates the perceived value, perceived quality, and expected quality have direct effects on patient satisfaction, and have indirect effects on patient loyalty, with patient satisfaction as a mediator. Additionally, perceived value has a direct and indirect effect on patient satisfaction. Conclusion: This study helps managers in private dental clinics to gain support from customers through building customer loyalty towards dental clinics.

Measuring patients’ healthcare service quality perceptions, satisfaction, and loyalty in public and private sector hospitals in Pakistan

2016 ◽  
Vol 33 (5) ◽  
Author(s):  
Asma Shabbir ◽  
Shahab Alam Malik ◽  
Shujah Alam Malik
Keyword(s):  
Patient Satisfaction ◽  
Service Quality ◽  
Private Sector ◽  
Design Methodology ◽  
Public And Private ◽  
Perceived Service Quality ◽  
Patient Loyalty ◽  
Public And Private Sector ◽  
The Relationship ◽  
Practical Implications

Purpose This study aims to explore the relationship between healthcare perceived service quality (HCSQ) and patient loyalty. Mediating role of patient satisfaction is also assessed between HCSQ and patient loyalty. Design/methodology/approach A sample of 600 was gathered using stratified random sampling technique from inpatients of public and private sector hospitals of Pakistan through self-administered questionnaire, and was analyzed through regression analysis. Findings Findings indicate that healthcare perceived service quality has a significant positive effect on patients’ loyalty. Patient satisfaction also mediates the relationship between HCSQ and patient loyalty. Findings state that there is a significant difference between HCSQ which is perceived by the patients of both public and private sector hospitals. Differences suggest that the patients of private sector hospitals were found more satisfied than their counterparts. Practical implications The results indicate that hospital managers should have knowledge about the perceptions and satisfaction of patients as it leads to a step towards introducing reforms in the quality of healthcare sector. Originality/value No such particular research in literature has been made earlier in Pakistan’s context which has assessed the perceptions of patients in terms of HCSQ dimensions as being addressed in this study. Thus, this study endeavors to fill that gap in terms of measuring healthcare services provided by both public and private sector hospitals. Outcomes of this study will enable hospitals’ managers to get a better understanding towards stronger as well as weaker aspects of service quality, and will help in observing factors which contribute towards patients’ satisfaction and patient loyalty in building long term relationships between hospital and patients.

scholarly journals The Effect of Perception of Health Care Service Quality on Patient Satisfaction and Loyalty in Mother and Child Hospital

2020 ◽  
Vol 13 (3) ◽  
pp. 234
Author(s):  
Victor Pratama ◽  
Sri Hartini
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Service Quality ◽  
Care Service ◽  
Health Care Service ◽  
Patient Loyalty ◽  
Mother And Child ◽  
Child Hospital ◽  
Perception Of Health ◽  
The Relationship

This article aims to study the effect of perception of health care service quality on patient satisfaction and loyalty in mother and child hospital. The researcher tried to identify the effect and relationship of each variable. Data collected through an accidental sampling technique among 50 samples in two hospitals in Surabaya, and the data were analyzed using path analysis. The result suggests that the perception of health care service quality does not significantly have a positive effect on patient loyalty. At the same time, there are significant and positive effects on the relationship between the perception of health care service quality and patient satisfaction. Patient satisfaction significantly has a positive effect on patient loyalty. Furthermore,  patient satisfaction as a mediator variable mediates the relationship between the perception of health care service quality and patient loyalty. These findings emphasize the importance of these aspects to develop a better mother and child hospital.

scholarly journals HUBUNGAN KUALITAS PELAYANAN DENGAN KEPUASAN PASIEN BPJS DI INSTALASI RAWAT JALAN RSUD LABUANG BAJI MAKASSAR TAHUN 2019

2021 ◽  
Vol 8 (1) ◽  
pp. 1-11
Author(s):  
Andi Rizky Amaliah
Keyword(s):  
Quality Of Service ◽  
Patient Satisfaction ◽  
Health Services ◽  
Service Quality ◽  
Hospital Services ◽  
Physical Evidence ◽  
Patient Will ◽  
Improve Service Quality ◽  
The Relationship

Patient satisfaction is a function of the patient's assessment of the health services provided by the hospital in the hope that before the patient receives health services from the hospital as a provider, the patient will feel satisfied if the quality of hospital services is higher or at least the same as what the patient expects. This study aims to determine the relationship between physical evidence, reliability, responsiveness, assurance and empathy with BPJS patient satisfaction. The results showed that the quality of service physical evidence (Tangibles) p (0.76)> 0.05 which means there is no relationship, reliability (reliability) p (0.01) <0.05 which means there is a relationship, responsiveness (responsiveness). ) p (0.03) <0.05, which means there is a relationship, assurance p (0.00) <0.05 which means there is a relationship, empathy (empathy) p (1.00)> 0.05 which means no relationship. The conclusion in this study is that there is no relationship between physical evidence service quality and empathy with patient satisfaction, and there is a significant relationship between service quality reliability, responsiveness, and assurance with BPJS patient satisfaction. It is suggested to the hospital to further improve service quality, reliability, responsiveness, and assurance in order to increase BPJS patient satisfaction.

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