scholarly journals Can a feedback report and training session on medication counseling for general practitioners improve patient satisfaction with information on medicines?

2012 ◽  
pp. 179 ◽  
Author(s):  
Cornelia Mahler ◽  
Hermann ◽  
Jank ◽  
Haefeli ◽  
Szecsenyi
Keyword(s):  
Patient Satisfaction ◽  
General Practitioners ◽  
Training Session ◽  
Feedback Report ◽  
Improve Patient Satisfaction ◽  
Medication Counseling ◽  
Improve Patient ◽  
And Training

scholarly journals Use of Complementary and Alternative Medical Services by HMO Members, 1995-1996

2001 ◽  
Vol 7 (2) ◽  
pp. 85-98 ◽  
Author(s):  
Evelyn P. Whitlock
Keyword(s):  
Multivariate Analysis ◽  
Patient Satisfaction ◽  
Health Status ◽  
Service Users ◽  
Improve Patient Satisfaction ◽  
Kaiser Permanente ◽  
Reported Health ◽  
Self Reported Health Status ◽  
Improve Patient ◽  
Complementary And Alternative

We investigated HMO members' use of complementary and alternative medicine (CAM) providers outside the HMO in 1995-1996. A random 2% survey of Kaiser Permanente Northwest members addressed HMO service satisfaction, self-reported health status and behaviors, and HMO utilization. Among respondents, 15.7% (n = 380) used CAM providers (chiropractors, naturopaths, acupuncturists, others) in the prior 12 months, while 35% were ever users. Multivariate analysis found that those more likely to consult CAM providers were females, more educated, and more dissatisfied with the HMO. These results suggest that HMOs may wish to focus efforts to improve patient satisfaction among CAM service users.

scholarly journals A mixed-method pilot study to improve patient satisfaction in rural Uganda

2018 ◽  
Vol 28 (5) ◽  
pp. 615-623
Author(s):  
Emily Warren ◽  
Ethel Nankya ◽  
Janet Seeley ◽  
Sarah Nakamanya ◽  
Gershim Asiki ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Pilot Study ◽  
Mixed Method ◽  
Improve Patient Satisfaction ◽  
Improve Patient

scholarly journals Periwound Challenges Improve Patient Satisfaction in Wound Care

2019 ◽  
Vol 7 (3) ◽  
pp. e2134 ◽  
Author(s):  
Apinut Wongkietkachorn ◽  
Palakorn Surakunprapha ◽  
Attapol Titapun ◽  
Nuttapone Wongkietkachorn ◽  
Supawich Wongkietkachorn
Keyword(s):  
Patient Satisfaction ◽  
Wound Care ◽  
Improve Patient Satisfaction ◽  
Improve Patient

Pharmacist Transition-of-Care Services Improve Patient Satisfaction and Decrease Hospital Readmissions

2020 ◽  
pp. 089719002095826
Author(s):  
Katherine L. March ◽  
Michael J. Peters ◽  
Christopher K. Finch ◽  
Lauchland A. Roberts ◽  
Katie M. McLean ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Medical Center ◽  
Academic Medical Center ◽  
Hospital Readmissions ◽  
Transitions Of Care ◽  
Control Group ◽  
Readmission Rates ◽  
Improve Patient Satisfaction ◽  
Phone Calls ◽  
Improve Patient

Background: Pharmacists ability to directly impact patient satisfaction through increases in the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys utilizing transitions-of-care (TOC) services is unclear. Methods: Retrospective analysis of TOC patients from 07/01/2018 to 03/31/2019 was conducted. Intervention (INV) patients received pharmacist medication reconciliation and education prior to discharge and post-discharge telephone follow-up. All other patients served as control group (CON). Primary outcome: Evaluate impact of TOC services on HCAHPS scores for “Communication about Medicines” and “Care Transitions.” Secondary outcomes: 30-day readmissions, quantification of prevented potential safety events, assessment of discharge prescriptions sent to the academic medical center outpatient pharmacy (MOP) for TOC patients. Results: Of 1,728 patients screened, 414 patients met inclusion criteria (INV = 414, CON = 1314). A significant improvement (14.7%; p = <0.0001) in overall medication-related HCAHPS results was seen when comparing pre- vs post-implementation of the TOC service. Statistically significant increases for individual questions “staff told you what the medicine was for” (14.2%; p = 0.018), “staff describe possible effects” (21.2%; p = 0.004), and “understood the purpose of taking medications” (11.4%; p = 0.035) were observed. A non-significant decrease in 30-day readmission rates for the groups was observed (CON 16.4%, INV 13.3%; p = 0.133); however, an unplanned subgroup analysis evaluating impact of discharge phone calls on 30-day readmission rates revealed a significant reduction of 17.3% to 12.4% (p = 0.007). One hundred forty-three medication safety event(s) were potentially prevented by the TOC pharmacist. Lastly, 562 prescriptions were captured at the MOP as a result of the TOC initiative. Conclusions: Pharmacy-based TOC models can improve patient satisfaction, prevent hospital readmissions, and generate revenue.

scholarly journals Does Lean healthcare improve patient satisfaction? A mixed-method investigation into primary care

2016 ◽  
Vol 26 (2) ◽  
pp. 95-103 ◽  
Author(s):  
Bozena Bonnie Poksinska ◽  
Malgorzata Fialkowska-Filipek ◽  
Jon Engström
Keyword(s):  
Primary Care ◽  
Patient Satisfaction ◽  
Mixed Method ◽  
Improve Patient Satisfaction ◽  
Lean Healthcare ◽  
Improve Patient
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