scholarly journals Patient Experience Survey in a Corneal Service Conducted by Remote Consultation

2021 ◽  
Vol Volume 15 ◽  
pp. 4747-4754
Author(s):  
Navid Hakim ◽  
Philippa Longmore ◽  
Victor H Hu
2021 ◽  
Vol 16 (4) ◽  
pp. S810-S811
Author(s):  
V. Beattie ◽  
W. Boerckel ◽  
M. Rigney ◽  
K. O'Hagan ◽  
M. Hennink ◽  
...  

2017 ◽  
Vol 48 (1) ◽  
pp. S11
Author(s):  
Hashmi Fatima ◽  
Gregor Nikolaus ◽  
McGuffin Merrylee ◽  
Turner Angela ◽  
Liszewski Brian ◽  
...  

2017 ◽  
Vol 26 (4) ◽  
pp. e12670 ◽  
Author(s):  
N. J. Hulbert-Williams ◽  
C.O. Plumpton ◽  
P. Flowers ◽  
R. McHugh ◽  
R.D. Neal ◽  
...  

2019 ◽  
Vol 7 (5) ◽  
pp. 758-765
Author(s):  
Mayam Gomez-Cano ◽  
Georgios Lyratzopoulos ◽  
Gary A Abel

Background: Surveys collecting patient experience data often contain a large number of items covering a wide range of experiences. Knowing which areas to prioritize for improvements efforts can be difficult. Objective: To examine which aspects of care experience are the key drivers of overall satisfaction with cancer care. Methods: Secondary analysis of the National Cancer Patient Experience Survey. Logistic regression was used to examine the relationship between overall satisfaction and 10 core questions covering aspects of experience applicable to all patients. Supplementary analyses examined a further 16 questions applying only to patients in certain groups or on specific treatment pathways. Results: Of 68 340 included patients, 58 697 (86%) rated overall satisfaction highly (8 or more out of 10). The strongest predictors of overall satisfaction across all models were responses to 2 questions on experience of care administration and care coordination (odds ratio [OR] = 2.11, 95% confidence interval [95% CI = 2.05-2.17, P < .0001; OR = 2.03, 95% CI = 1.97-2.09, P < .0001, respectively, per 1 standard deviation change). Conclusion: Focusing improvement efforts on care administration and coordination has potential to improve overall satisfaction with oncological care across diverse patient groups/care pathways.


2019 ◽  
Vol 7 (3) ◽  
pp. 313-319
Author(s):  
Isabell Fraulob ◽  
Elizabeth A Davies

Abstract Background English Cancer Patient Experience Survey (CPES) data show patients with brain cancer report the least-positive experiences of general practice support. We aimed to understand these findings by identifying the issues described in qualitative survey feedback and suggest how care may be improved. Methods We reviewed 2699 qualitative comments made to open questions about what was good or might be improved about National Health Service care between 2010 and 2014. We identified 84 (3%) specific comments about general practice care and used open coding and framework analysis to develop a thematic framework. Results We identified 3 key themes and 12 subthemes: first, the experience of initial diagnosis by a general practitioner (GP), including apparent complexity of making the diagnosis, apparent slowness in referral for investigation, referral made by patient or family, delay in receiving scan results, and whether the GP quickly identified the problem and referred to a specialist; second, the experience of care and support from the general practice, including lack of supportive response from the GP, lack of follow-up care from the GP, lack of family involvement by the GP, lack of GP knowledge about management, and whether the GP responded in a supportive way to the diagnosis; and third, the experience of overall coordination in care, including lack of communication between the hospital and general practice and good communication about the care plan. Conclusion Qualitative responses from patients with brain cancer reveal their needs for better emotional and practical support within primary care. Suggestions include increasing the speed of initial referral for investigation, the depth of discussion about diagnostic difficulties, and developing coordinated care plans with cancer centers.


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