e-Service Quality: The Internet Bank Case

2005 ◽  
Author(s):  
Pablo A. Muñoz-Gallego ◽  
Pedro Pinheiro Cruz
Keyword(s):  
Service Quality ◽  
The Internet ◽  
Internet Bank

scholarly journals Meningkatkan Kualitas Pelayanan Perpustakaan Terhadap Generasi Digital Native

2019 ◽  
Vol 7 (1) ◽  
pp. 57
Author(s):  
Eko Sulistyo
Keyword(s):  
Service Quality ◽  
Communication Technology ◽  
Digital Natives ◽  
The Internet ◽  
Library Services ◽  
Digital Native ◽  
Daily Lives ◽  
Younger Generation ◽  
Improve Service Quality

<p>Improving the Quality of Library Services for Digital Native Generations. The generation of Digital Natives, the younger generation born and living in the internet era, tends to use the internet in their daily lives. They are very master of this and of course require librarians to be able to provide access based communication technology. To improve service quality in addition to facilities and communication technology, libraries must provide collections that can be accessed through the internet, so that they can be read anytime and anywhere, including E-Book, E-Paper and E-Journal. Primarily is the collection of E-Journal.</p><p> </p><p>Meningkatkan Kualitas Pelayanan Perpustakaan  Terhadap Generasi Digital  Native. Generasi <em>Digital Natives</em>, yaitu generasi muda yang lahir dan hidup pada era internet cenderung menggunakan dunia internet dalam kehidupan sehari-hari. Mereka sangat menguasai akan hal ini dan tentunya menuntut pustakawan mampu menyediakan akses berbasis teknologi komunikasi tersebut. Untuk meningkatkan kualitas pelayanan selain fasiltas dan teknologi komunikasi, perpustakaan harus menyediakn koleksi yang sudah bisa diakses melalui internet, sehingga bisa dibaca kapan saja dan dimana saja, antara lain yaitu E-Book, E-Paper dan E-Journal.Utamanya adalah koleksi E-Journal.</p>

Service Qualtiy in the Virtual World

2001 ◽  
pp. 21-34
Author(s):  
Beverly Hope
Keyword(s):  
Service Quality ◽  
Virtual World ◽  
Physical World ◽  
The Internet ◽  
Web Based ◽  
Five Dimensions ◽  
Human Interactions ◽  
Business Information ◽  
Secure Environment ◽  
Business To Business

The Internet has taken globalization of the marketplace from hyperbole to present-day reality. In this marketplace, information technology can be used to create and sustain market share. One such technology is the extranet. Extranets are increasingly being used to add value through business-to-business information sharing and transaction handling in a secure environment. Yet there is limited research into perceptions of service quality in Web-based Internet environments such as extranets. In this chapter we relate the literature on services and service quality to the developing literature on extranets. Five dimensions of service quality from the physical world are applied to the virtual world of commerce. It is concluded that dimensions of quality in human-to-human interactions may also apply to human-to-computer interactions, but that the factors which contribute to each dimension may differ.

scholarly journals PERAN CUSTOMER SATISFACTION MEMEDIASI PENGARUH SERVICE QUALITY TERHADAP REPURCHASE INTENTION PADA PENGGUNA LAZADA DI DENPASAR

2020 ◽  
Vol 9 (2) ◽  
pp. 637
Author(s):  
I Wayan Angga Wiradarma ◽  
Ni Nyoman Rsi Respati
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Path Analysis ◽  
Online Shopping ◽  
The Internet ◽  
Repurchase Intention

The development of technology and the internet has facilitated global activities both in the fields of economics, governance and human lifestyles. The interest in repurchasing online is of particular concern to Lazada, which have decreased the number of visitors to Lazada's online shopping sites. The purpose of this study was to determine the role of customer satisfaction in memdiasi effect of service quality on repurchase intention. The study was conducted on Lazada in Denpasar with 80 respondents. Data obtained by questionnaire which was analyzed using Path Analysis. The results of this study indicate that service quality positively and significantly influences repurchase intention. Service quality positively and significantly influences customer satisfaction. Customer satisfaction positively and significantly influences repurchase intention. Customer satisfaction is able to mediate the effect of service quality on repurchase intention. This shows that customer satisfaction has an important role in service quality thereby increasing repurchase intention in Lazada. Keywords: E-Commerce, Customer Satisfaction, Service Quality, Repurchase Intention

scholarly journals Reducing convergence time along with improvement in path service quality of border gateway protocol

2018 ◽  
Vol 7 (2.31) ◽  
pp. 203
Author(s):  
Arushi Agarwal ◽  
Ayushi Pandey
Keyword(s):  
Quality Of Service ◽  
Service Quality ◽  
Routing Protocol ◽  
Autonomous Systems ◽  
Border Gateway Protocol ◽  
Convergence Time ◽  
The Internet ◽  
Bgp Routing

Border Gateway Protocol (BGP) is an exterior gateway routing protocol used between various autonomous systems across the internet. BGP helps in selecting the best route for the transmission of data among the users. The transmission policy followed by BGP should be such that it should increase BGP routing performances. This work aims to reduce the convergence time of the network with the improvement of QOS (Quality of Service) in the routing of Border Gateway Protocol. Our results show that we can obtain a reduced framework environment which has a best routing path with better energy and quality, along with reduction in convergence time. 

scholarly journals What Effects Repurchase Intention of Online Shopping

2017 ◽  
Vol 10 (12) ◽  
pp. 113 ◽  
Author(s):  
Lily Suhaily ◽  
Yasintha Soelasih
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Structural Equation ◽  
Online Shopping ◽  
Negative Influence ◽  
Equation Modeling ◽  
The Internet ◽  
Repurchase Intention ◽  
Experiential Marketing ◽  
Price Perception

The development of the internet raises opportunities for the marketing of a product and bring new forms for retail transactions, one of which is online shopping.  Furthermore with the Internet, online consumers more easily gain access to information and they offered a wide variety of products and services that can be selected at competitive prices. The purpose of this study is to determine whether there is influence of E-Service Quality, Price Perception and Experiential Marketing to Repurchase Intention which mediated by Customer Satisfaction in On-line Shopping. The amount of samples is 180 respondents. Questionnaires were distributed to respondents who have shopped using online shopping with random sampling method. This study uses data analysis of Structural Equation Modeling by using Lisrel software. The result showed that there is the influence of e-service quality to customer satisfaction and to repurchase intention, while repurchase intention has negative influence occurs. Furthermore, price has no influence to customer satisfaction but has an influence to repurchase intention. Experiential marketing has no influence to customer satisfaction and repurchase intention. Customer satifaction has positive effect on repurchase intention. The effect of e-service quality and experiential marketing through customer satisfaction as mediation variable has no influence to repurchase intention, while price perception influence to repurchase intention.

scholarly journals Economic Importance of Innovative Technologies for Improving Hotel Services

2021 ◽  
Vol 1 (3) ◽  
pp. 169-175
Author(s):  
Istamkhuja Olimovich Davronov
Keyword(s):  
Service Quality ◽  
Hospitality Industry ◽  
Economic Importance ◽  
The Internet ◽  
Technological Innovations ◽  
Web Based ◽  
Innovative Technologies ◽  
Entire World ◽  
Hospitality Business ◽  
Standard Arrangement

This article focuses on the economic importance of innovative technologies for improving hotel services. Nowadays we cannot imagine hospitality business without technologies. This article also analyzes how to achieve the goals in competitive market after pandemic periods Today we: people of decade live in the advanced world. Internet known as the Internet, new kinds of devices, gadgets, web-based media networks and other different innovative victories join our entire world. The hospitality business is additionally accepted various sorts of innovations. Each hotel organization has a standard arrangement of technologies for performing continuous tasks and visitors. However, their quality doesn't offer an upper hand. Accordingly, the management of each significant inn is attempting to discover new innovative advancements for their ventures. On the off chance that a couple of years’ prior such technological innovations were related with potential changes in activity without meddling with PC innovation, presently the cycle is without the most recent advancements in the field of informatics. Numerous items show up available, for instance, as mechanized administration frameworks that permit workers to help and make it more productive. For this reason, this study is to characterize the most recent advances and developments just as discovering the best ones for hospitality business Keywords: hospitality industry, service quality, innovations, technologies, gadgets, innovative services, hotel products, economy

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