Supplement_Brand-owners’ Cross-Border Free-shipping Decisions Considering the Two-Dimensional Competition of Product and Logistics Service

2022 ◽  
Author(s):  
Baozhuang Niu ◽  
Lingyun Chen ◽  
Qiyang Li
Keyword(s):  
Two Dimensional ◽  
Logistics Service ◽  
Cross Border ◽  
Free Shipping

scholarly journals Optimization of Cross-Border e-Commerce Logistics Supervision System Based on Internet of Things Technology

Complexity ◽  
2021 ◽  
Vol 2021 ◽  
pp. 1-11
Author(s):  
Pingping Sun ◽  
Lingang Gu
Keyword(s):  
Internet Of Things ◽  
Data Privacy ◽  
Evaluation Index System ◽  
Operating Efficiency ◽  
Service Platform ◽  
Actual Measurement ◽  
Supervision System ◽  
Logistics Service ◽  
Cross Border ◽  
Internet Of Things Technology

Based on the Internet of Things technology, this paper proposes building a cross-border e-commerce logistics supervision system and determines the evaluation index system from the overall framework design of the system, supply chain supervision process optimization, risk supervision optimization, and system order degree optimization. First of all, the framework adopts the national certification center to supervise the logistics service platform and logistics service platform to supervise the logistics participants of the secondary supervision system. Then, functions such as swarm intelligence contract, legal anonymous identity authentication, intelligent transaction matching, abnormal data analysis and detection, privacy protection, and traceability are realized under the framework of the supervision system. Then, the security analysis and transaction supervision component software are used to verify the security, control, and operating efficiency of the transaction supervision framework. Finally, in a real crowd sourcing logistics enterprise platform to run on the software component, the actual measurement, the measured results show that the proposed cross-border supervision system is safe and controllable, and electronic business logistics protects users and data privacy, prevents forgery and fraud, and realizes the user behavior and user data in addition to auditability and traceability.

Fast or free shipping options in online and Omni-channel retail? The mediating role of uncertainty on satisfaction and purchase intentions

2017 ◽  
Vol 28 (4) ◽  
pp. 1099-1122 ◽  
Author(s):  
Siqi Ma
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Purchase Intentions ◽  
Delivery Time ◽  
Content Type ◽  
Mediating Role ◽  
Logistics Service ◽  
Delivery Times ◽  
Free Shipping ◽  
Logistics Service Quality

Purpose The purpose of this paper is to investigate the effect of a dimension of logistics service quality (delivery time) interacting with shipping charges and purchase importance on customer satisfaction and purchase intentions in an e-commerce context. Uncertainty in terms of perceived ambiguity and perceived riskiness is shown to be the theoretical mechanism that plays a mediating role in the relationships between delivery time and customer satisfaction, as well as between delivery time and purchase intentions. Design/methodology/approach This study used a scenario-based role playing experiment. Three variables are manipulated in the design of the study – delivery time, shipping charges, and purchase importance. Participant responses (n=360) were collected through Amazon Mechanical Turk with perceptual measures. Findings Results indicated that increased delivery time significantly increased customers’ perceived ambiguity and perceived riskiness which reduced satisfaction as well as negatively impacted purchase intentions. Further, free shipping reduced customers’ perceived ambiguity when delivery time was lengthy, but strengthened the perception of ambiguity when the delivery time was short. Originality/value This paper sheds light on how a dimension of logistics service quality (delivery time) interacts with shipping charges and purchase importance to impact customer satisfaction and purchase intentions. It introduces uncertainty in the form of perceived ambiguity and perceived riskiness, to the logistics service literature as the mechanism that can explain how delivery time interacting with shipping charges and purchase importance impact customer satisfaction and purchase intentions. The implications for online retailers are that they should display separate shipping charges for shorter delivery times but for longer delivery times they should display a total price for the product which includes the shipping cost. Also when the purchase is important to the customer, they should offer shorter shipping time choices if they want to increase customer satisfaction.

scholarly journals Fulfilment as Logistics Support for E-Tailers: An Empirical Studies

2021 ◽  
Vol 13 (11) ◽  
pp. 5988
Author(s):  
Arkadiusz Kawa
Keyword(s):  
Customer Service ◽  
Empirical Studies ◽  
Service Level ◽  
Operation Model ◽  
Delivery Methods ◽  
Logistics Service ◽  
Cross Border ◽  
Online Retailers ◽  
The Impact ◽  
Online Shops

Undoubtedly, one of the key areas of e-commerce is logistics. It is not only about the delivery of shipments, but also a number of other processes related to customer service and warehousing. The e-commerce logistics is driven by such trends as development of logistic co-operation models, different delivery methods and cross-border e-commerce. Fulfilment is one of the logistic co-operation model examples. Still, only a small proportion of online retailers use their services. The paper aims to characterise fulfilment services and indicate the benefits which e-tailers achieve from applying fulfilment services as well as the reasons why other companies do not use them. It is also important to determine the impact of these services on the online sellers’ performance. For the purposes of the research, 300 interviews were conducted with e-tailers. The studies show that only some part of the online shops use fulfilment services but those who use such service are satisfied and most often perceive saving time and increasing logistics service level as the greatest benefit. Moreover, such companies perform better. The firms which do not use the fulfilment services point out the willingness to keep everything under control as the main reason.

scholarly journals Research on Network Platform System Under Mobile Internet and Smart Electronic Commerce Big Data Digitization

2021 ◽  
Vol 2083 (3) ◽  
pp. 032091
Author(s):  
Bin Li ◽  
Zhisheng Zhou
Keyword(s):  
Big Data ◽  
Association Rule ◽  
Service System ◽  
Mobile Internet ◽  
User Preference ◽  
Rule Mining ◽  
Logistics Service ◽  
Cross Border ◽  
Network Platform ◽  
Platform System

Abstract Based on the intelligent big data method and the cross-border e-commerce logistics service system as the research object, the paper constructs a cross-border e-commerce logistics service system based on mobile Internet. According to the user’s preference, the products matching the user’s preference are obtained through association rule mining, and recommended to the user. The research shows that the digital cross-border e-commerce platform system involved in the paper has good compatibility, and the user preference recommendation algorithm involved in the paper has high accuracy, which meets the needs of users.

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