scholarly journals The Co-Production of Service: Modeling Service Times in Contact Centers Using Hawkes Processes

2021 ◽  
Author(s):  
Andrew Daw ◽  
Antonio Castellanos ◽  
Galit Yom-Tov ◽  
Jamol Pender ◽  
Leor Gruendlinger
Keyword(s):  
Hawkes Processes ◽  
Service Times ◽  
Service Modeling ◽  
Contact Centers

Modeling Voting Service Times with Machine Logs

2018 ◽  
Author(s):  
Jacob Jaffe ◽  
Charles Stewart III ◽  
Jacob Coblentz
Keyword(s):  
Service Times

Supplementary Materials for 'Score Test for Marks in Hawkes Processes'

2019 ◽  
Author(s):  
Kylie-Anne Richards ◽  
William Dunsmuir ◽  
Gareth W. Peters
Keyword(s):  
Score Test ◽  
Hawkes Processes

Price impact of large orders using Hawkes processes

2019 ◽  
Vol 61 ◽  
pp. 161
Author(s):  
Lucas Amaral ◽  
Andrew Papanicolaou
Keyword(s):  
Price Impact ◽  
Hawkes Processes
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