Employee Training, Branding and Customer Retention: A Case Study on Metro Cash and Carry Supermarket in Pakistan

2020 ◽  
Author(s):  
Mahnoor Ashraf ◽  
Danish Ahmed Siddiqui
Keyword(s):  
Employee Training ◽  
Customer Retention ◽  
Cash And Carry

scholarly journals THE ANTECEDENT OF CUSTOMER SATISFACTION

2020 ◽  
Author(s):  
Andala Rama Putra Barusman ◽  
Evelin Putri Rulian ◽  
Susanto Susanto
Keyword(s):  
Customer Satisfaction ◽  
Structural Equation Model ◽  
Customer Relationship Management ◽  
Structural Equation ◽  
Hospitality Industry ◽  
Relationship Management ◽  
Customer Retention ◽  
Equation Model ◽  
Customer Relationship

Taking a case study of tourism as hospitality industry in Lampung Province in Indonesia, we analyze the antecedent of customer satisfaction and its impact on customer retention. Using Structural Equation Model (SEM), we find that customer relationship management has a significant impact on service quality, customer satisfaction and customer retention.

scholarly journals IMPACT OF MARKETING STRATEGIES ON CUSTOMER RETENSION IN COMMERCIAL BANK: A CASE STUDY OF HBL SUKKUR

2017 ◽  
Vol 12 (1) ◽  
pp. 3081-3112
Author(s):  
Dr Mohammad Salih Memon ◽  
Dr.Nadeem Ahmed Bhatti ◽  
Aisha Bashir Shah ◽  
Maria Shaikh ◽  
Dr.Faiz Muhammad Shaikh
Keyword(s):  
Relationship Marketing ◽  
Commercial Bank ◽  
Cross Section ◽  
Customer Retention ◽  
Marketing Strategies ◽  
Survey Method ◽  
Chi Square ◽  
Buying In

The current research investigates relationship marketing enhance customer retention and cross buying in Commercial bank. Data were collected from cross section survey method. Data were analyzed by using SPSS-21 version. It was revealed that relationship marketing enhance the customers retention and satisfaction. The Chi-Square might have been used to judge those variety for watched variables to demonstrating the idle variables. Numerous regressions were utilized on provide for those Decision for the stated hypotheses. From the study, a fulfilled client won't constantly enter under a long haul relationship with the firm. However, those conferred client with level of trust enters under An long haul association for those firm. The outcomes recommend that, An long haul customer-organization association is essential in making longer-term client maintenance.

scholarly journals The Correlation between Training, Career Development and Employee Performance with Moderating Variable of Job Satisfaction : A Case Study in Cambodia

2021 ◽  
Vol 14 (2) ◽  
pp. 194
Author(s):  
Keomorakath PICH ◽  
Suhariadi Fendy
Keyword(s):  
Job Satisfaction ◽  
Career Development ◽  
Employee Performance ◽  
Research Result ◽  
Employee Training ◽  
Phnom Penh ◽  
Survey Sample ◽  
A Company ◽  
Simple Regression

This study aims to determine employee training and career development and whether the employee is satisfied. The next objective is that the result of this study is to find out the positive relationship impact of training and career development on employee performance with job satisfaction as a moderating variable. This study aims to analyze the data collected from hundreds of respondents working in a company located in Phnom Penh City, Cambodia. The data have been analyzed, applying the statistical techniques SPSS program with correlation, simple regression, and multiple regressions. The research was conducted by a survey sample of the questionnaires according to the theory related to training, career development, employee performance, and job satisfaction online. This paper uses a Quantitative Method to analyze the phenomenon through all level staff working in the company. The research result includes suggestions and recommendations to the phenomenon, which will help management improve employee ability and capacity to work quality and achieve the company goal.

scholarly journals The Analysis of Nurse Performance During Covid-19 Pandemic: A Case Study from Private Hospital in Tangerang

2021 ◽  
Vol 14 (2) ◽  
pp. 147
Author(s):  
Retna Yulianti
Keyword(s):  
Data Analysis ◽  
Path Analysis ◽  
Employee Engagement ◽  
Private Hospital ◽  
Work Motivation ◽  
Employee Performance ◽  
Employee Training ◽  
Healthcare Industry ◽  
Front Line

The performance of nurses as the front line is crucial in handling covid 19. The purpose of the research was to determine the effect of employee training, employee engagement, and work motivation on nurse performance in the healthcare industry when the COVID-19 pandemic occurred. The object of this research is a nurse with a staff position and a coordinator who works at the AN-NISA hospital located in Tangerang with 140 respondents from February until March 2021. This research uses a quantitative approach which will use questionnaire measuring tools and employee performance data during 2020. Data analysis using path analysis. This research concluded that appropriate employee training, employee engagement, and work motivation had a significant effect on nurse performance. However, employee training and work motivation have no significant effect on nurse performance through employee engagement when the COVID-19 pandemic occurred.

scholarly journals SWOT Analysis As A Strategy To Improve Competitiveness In SEFOPE (State Secretariat Of Professional And Employee Training Training) In Timor-Leste (Case Study: In The Special HRD Part "Delivery Of Workers To South Korea 2015-2018

2019 ◽  
Vol 2 (1) ◽  
Author(s):  
Dircia Dos Santos Ricardo ◽  
Hermien Tridayanti
Keyword(s):  
Qualitative Research ◽  
South Korea ◽  
Professional Training ◽  
Sampling Method ◽  
Swot Analysis ◽  
Employee Training ◽  
Analysis Technique ◽  
Timor Leste ◽  
Research Population

This study aims to analyze and evaluate using the SWOT Analysis Technique as a Strategy to Increase Competitiveness at SEFOPE (State Secretariat for Employment Professional Training Affairs) in Timor-Leste (Case Study: Part of the Special HRD "Delivery of Workers to South Korea 2015-2018"). This research is descriptive qualitative research. Population and sample researchers used the sampling method, respondents will be taken in this study, namely 6 important officials from the Top Manger Level employees of all employees. Data collection techniques used: Observation, documentation, interviews and questionnaires. In calculating the score used is a Likert scale with the provision of rating values and weights. The analysis used is: IFAS and EFAS techniques. The results of this study indicate that from the results of the research conducted, the SEFOPE Institution is in quadrant III namely the Defend quadrant which is also referred to as the WT strategy that uses weaknesses to overcome all existing threats.

scholarly journals otivation and Retention of Teachers in a Family Business in Education A Case Study from South Asia

2019 ◽  
Vol 1 (2) ◽  
pp. 160
Author(s):  
Umair Ahmed ◽  
Waheed Ali Umrani ◽  
Ajay A. Chauhan
Keyword(s):  
Family Business ◽  
Employee Training ◽  
Training And Development ◽  
Teaching Standards ◽  
Quality Of Teaching ◽  
Learning Programs ◽  
Asian Economy ◽  
Retention Of Teachers

<p>The case describes the professionalization, especially, the motivation and the commitment issues faced by Pioneers` School &amp; College, a private family-run business in an emerging Asian economy of Pakistan. The case sheds light on the initiatives taken by the School’s Principal in this regard which resulted in the development of a unique teacher training program named, Teacher Nurturing Program (TNP). At the core, the case focused on the training and development aspect of human resource management to motivate and retain the good teachers and improve quality of teaching standards. The case provides an opportunity for students to reflect upon the need for schools like Pioneers` to competitively act and introduce employee training and learning programs to maintain teachers’ motivation and commitment issues as well as to improve the school image through higher quality standards.</p>

Handling Customer Complaints in the Hospitality Industry

2014 ◽  
pp. 1237-1260
Author(s):  
Rosalynn Dinnen ◽  
Ahmed Hassanien
Keyword(s):  
Empirical Research ◽  
Hospitality Industry ◽  
Employee Training ◽  
Hospitality Management ◽  
Management Implications ◽  
Customer Complaints ◽  
Attitudes And Practices ◽  
Hotel Managers ◽  
Analyze Case

Drawing on associated literature and empirical research, this paper examines the engagement and expertise of hotels in handling customer complaints. This is of considerable interest to practitioners and academics within the field of hospitality management. The study explores hotel management's attitudes and practices toward handling customer complaints within the hospitality industry in Scotland. In this paper, the authors analyze case study interviews with four and five star hotel managers in Scotland. The findings reveal that encouraging customer complaints and feedback should be seen as a way in which to develop a better relationship with and retain customers. The results also confirm the importance of having employee training in the area of customer complaints, recommending that employees handle complaints themselves. Furthermore, the study suggests that hotels must be well equipped for logging, processing and analyzing complaints. Management implications and areas for further research are also discussed.

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