scholarly journals Productivity Dynamics: The Role of Competition in a Service Industry

2019 ◽  
Author(s):  
Thomas Breda ◽  
Alex Bryson ◽  
John Forth
Keyword(s):  
Service Industry ◽  
Productivity Dynamics

Researching the factors influencing the satisfaction of master students at VNU School of Interdisciplinary Studies

2019 ◽  
Vol 35 (3) ◽  
Author(s):  
Do Huy Thuong ◽  
Nguyen Thi Phuong Hong
Keyword(s):  
Service Industry ◽  
Interdisciplinary Studies ◽  
Number Of Solutions ◽  
Factors Affecting ◽  
Training Institutions ◽  
Market Needs ◽  
Market Strategies ◽  
Students Satisfaction ◽  
Training Service

Improving the quality in order to keep up with the trend in the world is the vital task of training institutions today. Training institutions need to grasp market needs and satisfy the requirements of customers - learners. Nadiri, H., Kandampully, J & Hussain, K. (2009) argue that the managers in education need to apply market strategies that are being used by manufacturing and business enterprises and need to be aware that the role of training institutions is a service industry which is responsible for satisfying learner needs (Elliott & Shin, 2002). Currently, there have been many researches on students’ satisfaction. However, each research has its own objectives and is conducted on different scales. This study is implemented to provide information about the factors affecting master students’ satisfaction with the training service at VNU School of Interdisciplinary Studies (VNU SIS). Through it, the research offers a number of solutions to improving the satisfaction level of the master students at VNU SIS in the coming time.

scholarly journals Employees’ work engagement and job commitment: The moderating role of career anchors

2014 ◽  
Vol 14 (1) ◽  
Author(s):  
Melinde Coetzee ◽  
Dries Schreuder ◽  
Rebecca Tladinyane
Keyword(s):  
South African ◽  
Work Engagement ◽  
Service Industry ◽  
Career Anchors ◽  
Cross Sectional ◽  
Job Commitment ◽  
Competitive Edge ◽  
Managerial Implications ◽  
Career Literature

Orientation: Organisations continue to focus on human resource initiatives for enhancingemployee commitment, satisfaction and engagement in order to gain a competitive edge in adynamic and fast-changing marketplace.Research purpose: The objective of the present study was to assess whether individuals’career anchors (measured by the career orientations inventory) significantly moderate therelationship between their work engagement (measured by the Utrecht work engagementscale) and job commitment (measured by the organisation-related commitment scale).Motivation for the study: Although the literature review suggests that people’s workengagement and job commitment may be influenced by their career anchors, there seems to bea paucity of research examining the interaction effects between these three variables.Research approach, design and method: A cross-sectional quantitative survey approach wasused. A non-probability purposive sample of adults (N = 318) employed in a human resourcecapacity in the South African service industry participated in the study. Stepwise hierarchicalmoderated regression analysis was performed to achieve the objective of the study.Main findings: The results showed that the work engagement-job commitment relationshipwas generally stronger for high career anchor preferences than for low career anchorpreferences.Practical/managerial implications: The results of the study can be useful when human resourceinterventions for enhancing employees’ engagement and commitment are developed.Contribution: The results of the study add new insights to the career literature by showing thatpeople’s career self-concepts (as reflected by their career anchors) are important to consider inenhancing their work engagement and job commitment.

The Mobility Puzzle and Irreconcilable Choices

2017 ◽  
Author(s):  
Ranita Ray
Keyword(s):  
Higher Education ◽  
Middle Class ◽  
Work Function ◽  
Service Industry ◽  
Cultural Norms ◽  
Marginalized Youth ◽  
Early Parenthood ◽  
Cultural Turn ◽  
Expansion Of Higher Education

This chapter provides an overview of academic debates around the role of structure, culture, and agency in understanding the reproduction of poverty. It is argued that the recent “cultural turn” in poverty studies continues to construct drugs, gangs, violence, and early parenthood as central narratives in the lives of poor black and brown youth, while it privileges middle-class cultural norms. In doing so, scholars ignore the trajectories of youth who continuously struggle to become upwardly mobile. Families, romantic ties, and institutions of school and work function in paradoxical ways in the lives of marginalized youth—providing support while creating impediments as youth are forced to figure out a complex mobility puzzle while piecing together the scant resources available to them. This chapter also highlights how expansion of higher education and the service industry shapes educational and occupational trajectories of marginalized youth. It concludes with a discussion on issues of fieldwork and methodology.

CRM for Academic Institution and Universities

2013 ◽  
pp. 198-204 ◽  
Author(s):  
Viral Nagori
Keyword(s):  
Graduate Students ◽  
Service Industry ◽  
Relationship Management ◽  
Customer Relationship ◽  
Academic Environment ◽  
Academic Institutions ◽  
Graduate Courses ◽  
Long Run ◽  
Major Emphasis

“Keep your customers happy and satisfied to create value in the long run for the firm.” The statement is the motto of all business organisations to become a successful enterprise. Customer relationship management is mainly used to identify the buying habits of the customers, analyse trends and patterns, and market the product to the targeted customers. Academic institutions and universities are considered as a service industry, so the scope and role of CRM would be drastically different compared to manufacturing industries. In the Indian context, the main customers of the institutions or universities are parents of the students who spend significant amount on their children’s education. The companies that recruit graduate students are also considered as the customer for academic institutions and universities. The chapter discusses the fundamentals of CRM, its uses and application in academic environment, and technology supporting CRM. The major emphasis of the chapter is on how to automate communication among the students, parents, and faculties. The chapter also focuses on streamlining and providing the details of the performance of students for the campus interview and final placements to the companies. The chapter also throws light on the role of technology in CRM implementation in academic institutions and universities. Advantages offered by CRM in academic environment are also discussed. The chapter provides guidelines for successful implementations of CRM in academic environment. To narrow down the scope of the study, it is confined to CRM for academic institutions universities offering higher education (graduate/post graduate courses) in Indian environment.

Analysis of Role Stress in the Indian IT Industry

2018 ◽  
pp. 1-23
Author(s):  
Shubhangini Rathore
Keyword(s):  
Prolonged Exposure ◽  
Service Industry ◽  
Demographic Factors ◽  
Role Stress ◽  
It Industry ◽  
Work Related ◽  
Mind And Body ◽  
Related Stress ◽  
The Mind

Contemporary industries face new competition requiring employees to work for longer hours under competitive time-bound deadlines. Prolonged exposure to such stressful situations leads to a depletion and exhaustion of resources in the mind and body with dysfunctional effects on job performance and overall organizational effectiveness. The Indian IT industry is a fast-paced service industry that is characterized by such stressful work situations and related outcomes. This chapter analyses the various factors that contribute to organizational stress and the role of demographic factors on role stress among the professionals of the Indian IT industry. A sample of 250 employees has been collected from the Delhi NCR region. Role stress has been measured by using the ORS scale which comprises of 10 dimensions of the role of stress that are measured by 50 items. The results show that there is a considerable amount of work related stress along with a significant impact of demographic factors on the role of stress amongst the IT professionals.

scholarly journals The Mechanism of the Effects of Experiential Marketing on Urban Consumers’ Well-Being

Complexity ◽  
2020 ◽  
Vol 2020 ◽  
pp. 1-10
Author(s):  
Hongshen Liu ◽  
Yuying Fu ◽  
Hao He
Keyword(s):  
Service Industry ◽  
Positive Impact ◽  
Service Marketing ◽  
Well Being ◽  
Sustainable Urban Development ◽  
Value Proposition ◽  
Experiential Marketing ◽  
Experiential Value ◽  
The Relationship

Knowing how to improve urban consumers’ well-being is of great importance for sustainable urban development and has become a research hotspot in the field of service marketing, which is evolving from functionality-focused view into experience-focused view. This study explored the mechanism and boundary conditions of experiential marketing on urban consumers’ well-being with a survey data collected from 256 consumers in the catering service industry in China. The results showed that experiential marketing had a significant positive impact on consumer well-being, experiential value played a partial mediation role between experiential marketing and consumer well-being, value proposition engagement moderated the relationship between experiential value and consumer well-being, and value proposition engagement moderated the mediation role of experiential value between experiential marketing and consumer well-being. This study complements the literature of transformative service by revealing a complex mechanism relating to the effects of experiential marketing on urban consumers’ well-being and provides theoretical guidance for service enterprises to improve their offerings.

scholarly journals Authentic Leadership and Openness to Change in Pakistani Service Industry: The Mediating Role of Trust and Transparent Communication

2020 ◽  
Vol 10 (3) ◽  
pp. 291
Author(s):  
Abdul Basit ◽  
Danish Ahmed Siddiqui
Keyword(s):  
Authentic Leadership ◽  
Service Industry ◽  
Strategic Change ◽  
Equation Modeling ◽  
Self Awareness ◽  
Change Initiatives ◽  
Openness To Change ◽  
Mediating Role ◽  
Indirect Relationship

Organizations to engage in strategic change initiatives to remain competitive. Leadership is the top determinant of successful change. This study investigated the factor affecting the employee’s openness to change during process of change and how leadership affects that. We proposed a theoretical framework, modifying (Yue, Men, & Ferguson, 2019) by incorporating Authentic in place of transformational Leadership. We hypothesized that authentic leadership affect organisational trust during change both directly, as well as by inducing transparent communication. Trust would in turn positively affect openness to change. Authentic leadership included 1. Self-Awareness, 2. Relational Transparency, 3. Balanced Processing, and 4. Internalized Moral Perspective, dimensions. Whereas, transparent communication consisted of 1. Participation, 2. Substantiality, 3. Accountability, Factors. Empirical validity was established by conducting a survey using close ended questionnaire. Data was collected from 310 employees working across different service industry in Karachi, and analyzed using confirmatory factor analysis and structured equation modeling. The finding revealed that transparent communication and authentic leadership have significance direct and indirect relationship with employees’ openness to change. Organizational trust has significant relationship with employees’ openness to change during change process. However Authentic leader has weak direct relation with transparent communication and there is no significance relationship between authentic leadership and trust with mediating role of transparent communication. However, trust significantly mediate all the factors of authentic leadership except Self-Awareness, and Openness to Change. Similarly, trust also mediated Substantiality, and Accountability factors of communication, and openness. Lastly, substantiality also offered a partial mediatory role between authentic leadership and trust.

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