High Performance Work Practices and Service Performance: The Influence of Employee Engagement in Call Center Context

2018 ◽  
Author(s):  
Wanny Oentoro
Keyword(s):  
Employee Engagement ◽  
Call Center ◽  
High Performance ◽  
Service Performance ◽  
Work Practices ◽  
High Performance Work Practices

scholarly journals High Performance Work Practices Facilitating Employee Engagement: A Study of PSUs in Delhi NCR

2016 ◽  
Vol 1 (1) ◽  
Author(s):  
Pooja Misra ◽  
Jaya Gupta
Keyword(s):  
Employee Engagement ◽  
Human Resource ◽  
High Performance ◽  
Turnover Intentions ◽  
Organizational Outcomes ◽  
Work Practices ◽  
Secondary Sources ◽  
High Performance Work Practices ◽  
Mind Set ◽  
The Relationship

The theme of employee engagement has generated a great deal of attention among human resource practitioners across the globe. Companies are increasingly focusing on means of creating and leveraging levels of employee engagement. Employee engagement was experimentally determined to be a key forecaster of desirable organizational outcomes such as customer satisfaction, retention, productivity and profitability. Research studies have suggested that high-performance work practices can help to develop positive beliefs and mind-set associated with employee engagement. These practices can, therefore, generate the kinds of discretionary behaviours that lead to enhanced performance. The present research attempts to analyse the relationship between high performance work practices, employee engagement and turnover intentions for public sector units (PSUs) in Delhi and NCR. The research is exploratory in nature and was conducted on the basis of self-completed questionnaires and relevant secondary sources. Keywords: ability, employee engagement, high performance work practices, motivation, opportunity to participate, turnover intentions

scholarly journals Perceived High Performance Work Practices and Employee Engagement: An Empirical Study in Nigeria

2020 ◽  
Vol 14 (36) ◽  
pp. 9
Author(s):  
Ogorchukwu Augustine Isimoya ◽  
Bamidele Emmanuel Bakare ◽  
Michael Sunday Olaniyan
Keyword(s):  
Empirical Study ◽  
Employee Engagement ◽  
High Performance ◽  
Work Practices ◽  
High Performance Work Practices
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