The Insurance Business in Transition to the Cyber-Physical Market: Communication, Coordination and Harmonization of Cyber Risk Coverages

2018 ◽  
Author(s):  
W. Jean Kwon
Keyword(s):  
Market Communication ◽  
Insurance Business ◽  
Cyber Risk

Cyber Risk. The New Enemy for Risk Management in the Age of Globalisation

2018 ◽  
pp. 135-155 ◽  
Author(s):  
Chiara Crovini ◽  
Giovanni Ossola ◽  
Pier Luigi Marchini
Keyword(s):  
Risk Management ◽  
Cyber Risk

Does the Stock Market Compensate Banks for Diversifying into the Insurance Business?

2008 ◽  
Author(s):  
Panagiotis Dontis-Charitos ◽  
Sotiris K. Staikouras ◽  
Philip Molyneux
Keyword(s):  
Stock Market ◽  
Insurance Business

Effective Customer Support System of Life Insurance Companies

2014 ◽  
Vol 4 (2) ◽  
Author(s):  
Rajesh Srivastava ◽  
Dr. Preeti Sharma
Keyword(s):  
Life Insurance ◽  
Economies Of Scale ◽  
New Technologies ◽  
Insurance Industry ◽  
Integrated Approach ◽  
Customer Experience ◽  
Disruptive Innovation ◽  
Insurance Companies ◽  
Insurance Business ◽  
Strategic Imperative

Increased competition, new technologies and the shift in power from the provider to the customer have produced unrelenting pressure on life insurance business. The market forces point to one overwhelming strategic imperative: customer-focused strategy. Customers are willing to build long-term relationships based on trust and mutual respect with firms that provide a differentiated and personalized service offering. Over the past few years, life insurance industry responded to intensified competition and high customer attrition by entering each other’s markets to capture greater “wallet share” and ostensibly lower their economies of scale. The service delivery process is influenced by quality of personnel, information technology, internal processes, human resource practices, and even an institution’s own change orientation. Now a day’s customers are demanding seamless, multi-channel sales and service experiences. Simultaneously, other players are looking for opportunities to invade this space or to redefine it through disruptive innovation. The result is forcing life insurance companies to examine a more balanced, integrated approach to the customer experience and growth. This research, we analyze the need, preference and satisfaction of customers in life insurance business and provide perspective on how to improve the customer experience.

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