Cross-Disciplinary Temporary Teams in Health Care Organizations: The Role of Partner Variety and Shared Experience

2018 ◽  
Author(s):  
Song-Hee Kim ◽  
Hummy Song ◽  
Melissa Valentine
Keyword(s):  
Health Care ◽  
Health Care Organizations ◽  
Shared Experience ◽  
Temporary Teams

scholarly journals What Role Does Patient Gratitude Play in the Relationship Between Relationship Quality and Patient Loyalty?

2019 ◽  
Vol 56 ◽  
pp. 004695801986832
Author(s):  
Chih-Hsuan Huang ◽  
Hsin-Hung Wu ◽  
Yii-Ching Lee ◽  
Li Li
Keyword(s):  
Health Care ◽  
Relationship Quality ◽  
Medical Service ◽  
Health Care Organizations ◽  
Service Industry ◽  
Patient Relationship ◽  
Physician Patient Relationship ◽  
Patient Loyalty ◽  
Physician Patient

The environment in health care organizations is becoming increasingly competitive. Therefore, to improve patient return rates, health care organizations need to examine how to enhance the physician-patient relationship. In particular, the role of patient gratitude on the physician-patient relationship in health care organizations is still ambiguous. The specific role of patient gratitude in the medical service industry needs to be identified. Therefore, this study aimed to investigate physician-patient interactions with reference to relationship marketing and to further understand the relationships among relationship quality, patient gratitude, and patient loyalty. The potential effects of patient gratitude on the physician-patient relationship were examined by testing mediation effect. The results demonstrated that patient gratitude had a notable effect on the association between relationship quality and patient loyalty. To improve the physician-patient relationship in the medical service industry, health care managements should not ignore the 3 relationship quality tactics perceived by patients, specially the role of the potential effect of patient gratitude on relational building.

scholarly journals Facilitating Eudaimonic Well-Being in Mental Health Care Organizations: The Role of Servant Leadership and Workplace Civility Climate

2020 ◽  
Vol 17 (4) ◽  
pp. 1173 ◽  
Author(s):  
Susan der Kinderen ◽  
Amber Valk ◽  
Svetlana N. Khapova ◽  
Maria Tims
Keyword(s):  
Mental Health ◽  
Health Care ◽  
Servant Leadership ◽  
Mental Health Care ◽  
Health Care Organizations ◽  
Well Being ◽  
Care Organization ◽  
Psychological Well Being ◽  
Workplace Civility

Demanding and complex work within mental health care organizations places employee well-being at risk and raises the question of how we can positively influence the psychological well-being and functioning of these employees. This study explores the role of servant leadership and workplace civility climate in shaping eudaimonic well-being among 312 employees in a Dutch mental health care organization. The findings showed that servant leadership had a stronger relationship with eudaimonic well-being when workplace civility climate was high. Furthermore, the results showed that servant leadership was positively related to workplace outcomes, partially through eudaimonic well-being, and that this mediating process varied across different levels of workplace civility climate. This study contributes to the scholarly understanding of the role of servant leadership and a positive work climate in shaping psychological well-being at work.

Relationship Between Organizational Injustice and Work Interference with Family: The Role of Social Support

2019 ◽  
Vol 6 (2) ◽  
pp. 129-155 ◽  
Author(s):  
Aneel Kumar ◽  
Ghulam Ali Arain ◽  
Khalil Ahmed Channa
Keyword(s):  
Social Support ◽  
Health Care ◽  
Health Care Organizations ◽  
Family Policies ◽  
Public Sector Health ◽  
Work Family ◽  
Work Interference With Family ◽  
Work Interference ◽  
Organizational Injustice

This study investigates the moderating role of social support (i.e., supervisor, co-workers and the family) in the relationship between organizational injustice (i.e., distributive and procedural) and work interference with family (WIF; i.e., strain and behaviour based). Quantitative data were collected from employees working in public sector health-care organizations of Pakistan through survey questionnaires ( N = 255). This study finds significant effects of distributive and procedural injustice in engendering the negative experiences of strain- and behaviour-based WIF, in the employees of health-care organizations. The moderating effect of co-worker and family support provided mixed results. The supervisory social support was not found as a moderator. Findings of this study suggest that health-care organizations should pay serious attention to the ineffective work family policies and procedure to develop a family-friendly work environment. The supervisors should be given a role in work family policies and procedure development. The mitigating effect of co-workers’ support showed that the employees should be provided with proper knowledge on the policies and procedures of their organizations. The support of family members can also be either benign or harmful.

Service and quality of medical services

10.12737/8242 ◽  
2014 ◽  
Vol 8 (8) ◽  
pp. 3-12
Author(s):  
Елена Данилина ◽  
Elena Danilina ◽  
Екатерина Яковлева ◽  
Ekaterina Yakovleva ◽  
Татьяна Бутова ◽  
...  
Keyword(s):  
Health Care ◽  
Patient Satisfaction ◽  
Health Care Services ◽  
Health Care Organizations ◽  
Perceived Quality ◽  
Medical Services ◽  
Care Services ◽  
Medical Institutions

The article defines the scientific and terminological problems of researching services in the field of services, the basic problems of the evaluation of services in health care organizations. On the basis of a systematic approach to the category of quality of medical services the article investigates patient satisfaction with the perceived quality of service, shows the role of consumer expectations in the evaluation of the perceived quality of services and finds that the requirements for the service in medical institutions are underestimated. On the basis of studies the authors identify behaviors of consumers of budgetary medical services organizations, develop a model of consumer activities, which differs from the existing ones that along with the economic component the model is complemented with communication components. The approbation of the authors´ model for health care services shows a characteristic pattern of consumer activity of budgetary organizations. The article highlights the factors of subjective judgment of health care consumers in assessing perceived quality. Based on the study of patient satisfaction the authors develop a hierarchical model of the perceived quality of health services, as well as the place of services defined in the model.

The Role of Health Care Human Factors in Responding to COVID-19: Findings From an Industry Survey

2020 ◽  
Vol 29 (1) ◽  
pp. 29-32
Author(s):  
Jessica Howe ◽  
Sarah Henrickson Parker ◽  
Neal Wiggermann ◽  
Vivian Zagarese
Keyword(s):  
Health Care ◽  
Human Factors ◽  
Federal Government ◽  
Health Care Organizations ◽  
New Technologies ◽  
Physical Environments ◽  
Challenges And Opportunities ◽  
The Common ◽  
Industry Survey

A survey of human factors practitioners working in health care was administered to understand their challenges and successes encountered when responding to the COVID-19 pandemic. Focus areas identified by survey respondents related to workflow, physical environments, communication, and implementation of new technologies. The results from this study can be used by human factors practitioners to demonstrate the common challenges and opportunities for applying human factors to system redesign within their health care organizations. These findings can also be used to encourage investments in human factors by health care organizations and the federal government.

Ethics Meetings in Support of Good Nursing Care: some practice-based thoughts

2002 ◽  
Vol 9 (6) ◽  
pp. 612-622 ◽  
Author(s):  
Bernadette Dierckx de Casterlé ◽  
Tom Meulenbergs ◽  
Lut van de Vijver ◽  
Anne Tanghe ◽  
Chris Gastmans
Keyword(s):  
Health Care ◽  
Nursing Care ◽  
Health Care Organizations ◽  
Ethical Responsibility ◽  
Practical Experiences ◽  
The Way

The purpose of this article is to clarify both the role of nurses in ethics meetings and the way in which ethics meetings can function as a catalyst for good nursing care. The thoughts presented are practice based; they arose from our practical experiences as nurses and ethicists with ethics meetings in health care organizations in Belgium. Our reflections are written from the perspective of the nurse in the field who is participating in (inter)professional ethical dialogue. First, the difficulties that nurses experience while participating in ethics meetings are described. Then the possibilities for support of nurses in their ethical responsibility are explored.

The Role of Diagnosis-related Groups in Health Care Organizations Financing

2010 ◽  
pp. 132-143
Author(s):  
T. Sklyar
Keyword(s):  
Health Care ◽  
Health Care Organizations ◽  
Single Channel ◽  
Diagnosis Related Groups ◽  
Health Care Organization ◽  
Prospective Payment System ◽  
Pilot Project ◽  
Care Organization ◽  
Theoretical Approaches

The article describes theoretical approaches to the choice of a hospital financing method. The paper discusses three ways of incorporating diagnosis-related groups in health care, i. e. in a prospective payment system which is widely spread abroad; within a pilot project on the single-channel financing of health care organizations in Russia; introducing diagnosis-related groups in St. Petersburg as a basis of health care organization costs recovery.

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