scholarly journals ICT-Enabled Service Innovation in Human-Centered Service Systems: A Systematic Literature Review

2016 ◽  
Author(s):  
Stefan Kleinschmidt ◽  
Christoph Peters ◽  
Jan Marco Leimeister
Keyword(s):  
Literature Review ◽  
Systematic Literature Review ◽  
Service Innovation ◽  
Service Systems

Defining lean product service systems features and research trends through a systematic literature review

2019 ◽  
Vol 12 (1) ◽  
pp. 37 ◽  
Author(s):  
Claudio Sassanelli ◽  
Monica Rossi ◽  
Giuditta Pezzotta ◽  
Diego Augusto De Jesus Pacheco ◽  
Sergio Terzi
Keyword(s):  
Literature Review ◽  
Systematic Literature Review ◽  
Research Trends ◽  
Service Systems ◽  
Product Service ◽  
Product Service Systems

Service Innovation in Healthcare: A Systematic Literature Review

2020 ◽  
Vol 21 (4) ◽  
pp. 353-369
Author(s):  
Claudio Guarcello ◽  
Eduardo Raupp de Vargas
Keyword(s):  
Literature Review ◽  
Systematic Literature Review ◽  
Service Innovation

scholarly journals Ferramentas de inovação de serviços: uma revisão da literatura

2020 ◽  
Vol 8 (2) ◽  
pp. 276-304
Author(s):  
Marcia Beatriz Cavalcante ◽  
Antonio Hidalgo ◽  
Hélio Gomes de Carvalho ◽  
Gustavo Dambiski Gomes de Carvalho
Keyword(s):  
Literature Review ◽  
Conceptual Design ◽  
Systematic Literature Review ◽  
Common Ground ◽  
Service Innovation ◽  
Idea Generation ◽  
Service Development ◽  
Healthcare Education ◽  
New Service Development ◽  
Requirements Definition

Objective of the study: This research aims to systematically review the frameworks (i.e. tools) proposed and applied by the literature on service innovation.Methodology / approach: The methodology is based on a systematic literature review, which included two main steps. The former revisited the work of Carlborg, Kindstrom, and Kowalkowski (2014), in which 28 articles were fully analyzed, whereas the latter comprised a complete novel bibliography review employing the Science Direct database, in which 109 articles were fully analyzed. Originality / Relevance: Overall, 87 Service Innovation Tools (SIT) were identified, analyzed, and classified concerning service innovation stages and sector contexts. Besides, the topics of New Service Development (NSD), Service Engineering (SE), and Service Design (SD) were discussed, especially regarding the main stages of the service innovation process.Main results: Results show that 87 SIT were applied in several sectors such as healthcare, education, tourism, among others.Theoretical / methodological contributions: This paper contributes to the literature on both services and innovation by examining a common-ground and under-researched topic: service innovation tools.Social / management contributions: Practitioners may benefit from an overall panorama of service innovation tools available for idea generation, analysis requirements definition, and conceptual design.

Defining lean product service systems features and research trends through a systematic literature review

2019 ◽  
Vol 12 (1) ◽  
pp. 37
Author(s):  
Sergio Terzi ◽  
Diego Augusto De Jesus Pacheco ◽  
Claudio Sassanelli ◽  
Giuditta Pezzotta ◽  
Monica Rossi
Keyword(s):  
Literature Review ◽  
Systematic Literature Review ◽  
Research Trends ◽  
Service Systems ◽  
Product Service ◽  
Product Service Systems

scholarly journals What Is Design for Social Sustainability? A Systematic Literature Review for Designers of Product-Service Systems

2021 ◽  
Vol 13 (11) ◽  
pp. 5963
Author(s):  
Lucia Corsini ◽  
James Moultrie
Keyword(s):  
Literature Review ◽  
Systematic Literature Review ◽  
Current Knowledge ◽  
Sustainable Design ◽  
Social Sustainability ◽  
Service Systems ◽  
Social Design ◽  
Product Service ◽  
Sustainability Problems ◽  
Product Service Systems

Social sustainability is concerned with the wellbeing and flourishing of societies now and in the future. Despite its importance, it has been largely overlooked compared with environmental and economic dimensions of sustainability. Additionally, although there is a longstanding history of design being used to tackle social and sustainability problems, the concept of design for social sustainability is not well-understood. In light of this, the current study aims to conceptually develop design for social sustainability. It specifically focuses on how this concept can be developed for the design of product-service systems. A systematic literature review of social design and sustainable design literature is conducted to synthesise fragmented knowledge on design for social sustainability. A total of 69 articles are analysed with respect to terminology, context, methods, focus and key themes. In doing so, it helps to summarise current knowledge and identify several promising areas for further research. In particular, it calls for additional contextual and place-based perspectives; development of appropriate metrics, methods and tools; and research on the linkages between design for social sustainability and existing sustainable design approaches and methods. This article contributes to knowledge in three ways: (1) it integrates disparate knowledge on design for social sustainability within the domain of product-service systems, (2) it defines design for social sustainability and makes progress toward operationalising the concept by identifying its key dimensions, and (3) it identifies current gaps in the literature and highlights areas for further research. This study is important for designers of product-service systems because it sheds a light on what is desirable and achievable.

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