scholarly journals The Effect of Pollution on Worker Productivity: Evidence from Call-Center Workers in China

2016 ◽  
Author(s):  
Tom Chang ◽  
Joshua Graff Zivin ◽  
Tal Gross ◽  
Matthew Neidell
Keyword(s):  
Call Center ◽  
Worker Productivity ◽  
Call Center Workers

scholarly journals The Effect of Pollution on Worker Productivity: Evidence from Call-Center Workers in China

2016 ◽  
Author(s):  
Tom Chang ◽  
Joshua Graff Zivin ◽  
Tal Gross ◽  
Matthew Neidell
Keyword(s):  
Call Center ◽  
Worker Productivity ◽  
Call Center Workers

scholarly journals The Effect of Pollution on Worker Productivity: Evidence from Call Center Workers in China

2019 ◽  
Vol 11 (1) ◽  
pp. 151-172 ◽  
Author(s):  
Tom Y. Chang ◽  
Joshua Graff Zivin ◽  
Tal Gross ◽  
Matthew Neidell
Keyword(s):  
Air Pollution ◽  
Call Center ◽  
Service Sector ◽  
Call Centers ◽  
Worker Productivity ◽  
Daily Output ◽  
Large Cities ◽  
Developed World ◽  
Call Center Workers

We investigate the effect of pollution on worker productivity in the service sector by focusing on two call centers in China. Using precise measures of each worker’s daily output linked to daily measures of pollution and meteorology, we find that higher levels of air pollution decrease worker productivity. These results manifest themselves at levels of pollution commonly found in large cities throughout the developing and developed world. (JEL J24, L84, O13, P23, P28, Q51, Q53)

Outsourcing the Self

2017 ◽  
Author(s):  
Sunil Bhatia
Keyword(s):  
Middle Class ◽  
Romantic Relationships ◽  
Call Center ◽  
Global Economy ◽  
Public Spaces ◽  
The Self ◽  
New Middle Class ◽  
First World ◽  
Class Youth ◽  
Call Center Workers

This chapter analyzes how call center workers, who are mostly middle- and working-class youth, create narratives that are described as expressing modern forms of “individualized Indianness.” The chapter demonstrates how call center workers produce narratives of individualized Indianness by engaging in practices of mimicry, accent training, and consumption; by going to public spaces such as bars and pubs; and by having romantic relationships that are largely hidden from their families. The narratives examined in this chapter are created out of an asymmetrical context of power as young Indians work as “subjects” of a global economy who primarily serve “First World” customers. The interviews with Indian youth reflect how tradition and modernity, mimicry and authenticity, collude with each other to dialogically create new middle-class subjectivities.

Emotional Labor: Links to Depression and Work-Related Musculoskeletal Disorders in Call Center Workers

2016 ◽  
Vol 65 (8) ◽  
pp. 346-354 ◽  
Author(s):  
Hye-Jin Kim ◽  
Jina Choo
Keyword(s):  
Low Back Pain ◽  
Back Pain ◽  
Depressive Symptoms ◽  
Emotional Labor ◽  
Call Center ◽  
Low Back ◽  
Deep Acting ◽  
Work Related ◽  
Work Related Musculoskeletal Disorders ◽  
Call Center Workers

Little evidence links emotional labor to either psychological or physical health. This study determined whether the two types of emotional labor (i.e., surface vs. deep acting) were significantly associated with depressive symptoms and work-related musculoskeletal disorders in call center workers. A cross-sectional study was conducted with 274 workers recruited from a call center in Seoul, South Korea. In adjusted regression models, levels of surface, but not deep, acting were significantly and positively associated with depressive symptoms. Higher surface acting levels were significantly and positively associated with low back pain; higher deep acting levels were significantly and inversely associated with low back pain. Study findings could inform occupational health nurses as they delineate differentiated strategies, according to the nature of surface and deep acting, to promote psychological and physical health in call center workers.

scholarly journals Combined exposure of emotional labor and job insecurity on depressive symptoms among female call-center workers

Medicine ◽  
2019 ◽  
Vol 98 (12) ◽  
pp. e14894 ◽  
Author(s):  
Seong-Sik Cho ◽  
Hyunjoo Kim ◽  
JinWoo Lee ◽  
Sinye Lim ◽  
Woo Chul Jeong
Keyword(s):  
Depressive Symptoms ◽  
Emotional Labor ◽  
Call Center ◽  
Job Insecurity ◽  
Combined Exposure ◽  
Female Call ◽  
Call Center Workers

Racist attacks on call center workers

Ubiquity ◽  
2006 ◽  
Vol 2006 (January) ◽  
pp. 2-2
Author(s):  
Bhumika Ghimire
Keyword(s):  
Call Center ◽  
Call Center Workers
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