Research of Factors Influencing Customer Switching Behaviour in Farmerss Markets in Lithuania

2016 ◽  
Author(s):  
Kristina Zikiene ◽  
Lina Pileliene
Keyword(s):  
Factors Influencing ◽  
Switching Behaviour ◽  
Customer Switching

scholarly journals Factors Influencing the Customer Switching Behaviour in Investment Banking

2020 ◽  
Vol 4 (1) ◽  
pp. 23-40
Author(s):  
Salawati Sahari ◽  
Nur Afiqah Othman ◽  
Shaharuddin Jakpar ◽  
Esmie Obrin Nichol
Keyword(s):  
Regression Analysis ◽  
Interest Rate ◽  
Service Quality ◽  
Prospect Theory ◽  
Investment Banking ◽  
Information Need ◽  
Factors Influencing ◽  
Switching Behaviour ◽  
Customer Switching ◽  
The Interest Rate

This study examines the factors that influence the customer switching behaviour especially in banks. The data was collected through questionnaires distributions to the respondents who were drawn from the customers who have investment account between Tabung Haji and Amanah Saham Nasional Berhad (ASNB) account banks in Malaysia.  In order to test the hypotheses, the multiple regression analysis was applied in this study, as predicted from the prospect theory. It was discovered that the reputation, service quality, distance, switching cost, price, involuntary switching, advertising as well as religious belief were not significant driver to the switching behaviour among the bank customers in Malaysia. Based on the findings of this study, it was recommended that bank manager should focus on service quality and also give undivided attention to the price. Therefore, the interest rate charged or fees ought to be followed up while adequate, timely information need to be given to the customers on reasons for change.

Customer Switching Behavior Towards Mobile Number Portability

2020 ◽  
Vol 10 (3) ◽  
pp. 31-46
Author(s):  
Chandra Sekhar Patro
Keyword(s):  
Service Providers ◽  
Positive Influence ◽  
Switching Behavior ◽  
Switching Behaviour ◽  
Customer Switching ◽  
Rapid Changes ◽  
Number Portability ◽  
Telecom Operator ◽  
Telecom Sector ◽  
Improve Service Quality

The telecom services have been an imperative means for socio-economic development of a country and a large contributor to the rapid growth and modernization of various sectors of the economy. In recent years, the mobile services are having enormous growth due to rapid changes in technology. The mobile users have the choice to switch from one telecom operator to another within the telecom circle without the change of phone number. The introduction to MNP promoted more competition in the telecom sector and forced service providers to improve service quality and reduce prices. Therefore, it is necessary to understand the factors influencing customer switching behaviour for using mobile number portability. The study identified that the respondents are not only aware of MNP but also know the procedure of using MNP. The results show that service payout, trustworthiness, responsiveness, and monetary value have a positive influence on customers to switch over other service providers whereas accessibility and technology do not have a positive influence on customer switching behaviour.

scholarly journals Customer switching behaviour in the Chinese retail banking industry

2010 ◽  
Vol 28 (7) ◽  
pp. 519-546 ◽  
Author(s):  
Michael D. Clemes ◽  
Christopher Gan ◽  
Dongmei Zhang
Keyword(s):  
Banking Industry ◽  
Retail Banking ◽  
Switching Behaviour ◽  
Customer Switching

scholarly journals Modeling the Antecedents of Customer Switching Behaviour in Nigerian Banking Industry

2012 ◽  
Vol 2 (4) ◽  
pp. 29-36 ◽  
Author(s):  
Kabiru Maitama Kura ◽  
Nik Kamariah Nik Mat ◽  
Abdullahi Hassan Gorondutse ◽  
Abubakar Muhammed Magaji ◽  
Aminu Yusuf
Keyword(s):  
Banking Industry ◽  
Switching Behaviour ◽  
Customer Switching ◽  
Nigerian Banking
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