The Public Services Provided by Brazilian Government Over the Internet

2001 ◽  
Author(s):  
Jorge Calmon Moniz de Bittencourt Filho ◽  
Elizabeth R. Loiola
Keyword(s):  
Public Services ◽  
The Internet ◽  
The Public ◽  
Brazilian Government

Electronic Business Models Design for Public-Private Partnerships

2011 ◽  
pp. 615-623
Author(s):  
E. Loukis
Keyword(s):  
Private Sector ◽  
Cultural Heritage ◽  
Business Model ◽  
Public Services ◽  
Business Models ◽  
Public Information ◽  
Value Added ◽  
Public Private Partnerships ◽  
The Internet ◽  
The Public

Public-private partnerships (PPPs) provide an alternative model for producing and delivering public services, both the traditional public services and the electronic ones (i.e., the ones delivered through electronic channels, such as the Internet or other fixed or mobile network infrastructures; Aichholzer, 2004; Andersen, 2003; Broadbend & Laughlin, 2003; Jamali, 2004; Lutz & Moukabary, 2004; McHenry & Borisov, 2005; Nijkamp, Van der Burch, & Vidigni, 2002; Spackman, 2002; Wettenhall, 2003). The basic concept of the PPP model is that the public and the private sectors have different resources and strengths, so in many cases, by combining them, public services can be produced and delivered more economically and at higher quality. In this direction, a PPP is a medium to a long-term relationship between public organizations and private-sector companies, involving the utilization of resources, skills, expertise, and finance from both the public and the private sectors, and also the sharing of risks and rewards in order to produce some services, infrastructure, or other desired useful outcomes for the citizens and/or the businesses. Information and communication technologies, and in particular the Internet and WWW (World Wide Web) technologies, have opened a new window of opportunity for a new generation of PPPs for offering new electronic public services in various domains, for example, for developing and operating public information portals (Andersen, 2003), electronic transactions services (Lutz & Moukabary, 2004), electronic payment services (McHenry & Borisov, 2005), value-added services based on public-sector information assets (Aichholzer, 2004), and so forth. However, before such a new service is developed, it is of critical importance to design systematically and rationally its business model, which, according to Magretta (2002), incorporates the underlying economic logic that explains how value is delivered to customers at an appropriate cost and how revenues are generated. Vickers (2000) argues that most of the failures of e-ventures (also referred to as dot-coms) are due to the lack of a sound business model or due to a flawed business model. However, most of the research that has been conducted in the area of e-business models is dealing mainly with the description and abstraction of new emerging e-business models, the development of e-business-models classification schemes, and the clarification of the definition and the components of the business model concept, as described in more detail in the next section. On the contrary, quite limited is the research on e-business-models design methods despite its apparent usefulness and significance; moreover, this limited research is focused on private-sector e-business models. No research has been conducted on the design of PPP business models for offering electronic services. In the next section of this article, the background concerning PPPs and e-business-models research is briefly reviewed. Then a new framework for the design of e-business models is presented, which has been customized for the design of PPP business models for offering electronic services. Next, the above framework is applied for the design of a PPP business model for the electronic provision of cultural-heritage education for the project E-Learning Resource Management Service for the Interoperability Network in the European Cultural Heritage Domain (ERMIONE) of the eTEN Programme of the European Union (Grant Agreement C517357/2005). Finally, the future trends and the conclusions are outlined.

scholarly journals Rekomendasi Desain Operasi Pelayanan Publik Melalui Evaluasi Pemenuhan Harapan Masyarakat dan Pengukuran Kinerja (Membidik Pelayanan Publik Negara China)

2014 ◽  
Vol 1 (3) ◽  
pp. 341-355
Author(s):  
Yuli Harwani ◽  
Hesti Maheswari
Keyword(s):  
Public Service ◽  
Public Services ◽  
Good Governance ◽  
Standard Operating Procedures ◽  
The Internet ◽  
Second Phase ◽  
The Public ◽  
Standard Operating ◽  
Service Standards ◽  
The Village

Complaints communities in the developing countries, especially Indonesia to the public service are still extremely high.  Perceived imbalances such as in: obscurity of time, cost and method of service; discrimination in services based on the relationships of friends, family, political affiliation, ethnic and even religious;  chain length the more entrenched bureaucracy and bribery and extortion.  This condition is a signaled for the government to seek strategic solutions to improve public services. This study aims to discover the design of public service operations in accordance with the expectations of society by measuring the performance of the public service.  Recommended design is a design that lead to e-Government and reinventing goverment to give birth standard operating procedures (SOP) and minimum service standards (SPM) for public services in Indonesia, especially in the public service that is closest to the village community  with Quality function deployment (QFD) in house of quality (HOQ) method. In the first phase of the study mapped 36 public expectations of public services, which are shown in this analysis that the public is not getting an appropriate and satisfying service, although does not show the high gap. On the other hand mapping the public response to the internet-based administration showed the unpreparedness of the people against the internet-based public services. The majority of respondents claimed to feel more comfortable and definitely served in the village office immediately met with the officers.  Queue and the possibility of intervention or extortion is not a problem for society.  In the second phase of this study will examine the true public service bureaucracy and the possibility of cutting the bureaucratic process that is more streamlined, clear, fast, and facilitate community. Last step is to benchmark the Chinese State as densely populated countries such as Indonesia, to make strategic steps and implementable in problem solving public dissatisfaction with public services and the number of maladministration. Keywords: fulfillment of community expectations, e-goverment, reinventing goverment, standard operating procedures, minimum service standards, good governance

scholarly journals MEDIA BARU DALAM PELAYANAN PUBLIK

2020 ◽  
Vol 4 (2) ◽  
pp. 149
Author(s):  
FITRIA YULIANI ◽  
Rekho Adriadi ◽  
Linda Safitra
Keyword(s):  
Social Media ◽  
Diffusion Of Innovation ◽  
Public Service ◽  
Public Services ◽  
Service Process ◽  
The Internet ◽  
State Institutions ◽  
The Public ◽  
The Social ◽  
Use Of Social Media

Along with  level of social media fame that higer than before, we cannot deny that now there is an expansion of social media "functions", where the social media is not only used as a medium of self-existence, but also the existence of groups, institutions and state institutions. Used not only for individual interests, but also for economic, social, political, and cultural interests. One of the social media functions “now” is the function of public services, where the social media is used as a medium of public service by institutions and state institutions like Ombudsman RI Bengkulu. Digital-based services through the internet network are carried out by Ombudsman RI Bengkulu as a way to reach the community. Such as through Facebook, Twitter, Youtube and Instagram. Digital-based services via the internet by the Ombudsman RI Bengkulu can be said a manifestation of the Ombudsman service innovation to the public. Therefore it is interesting to see about how far the social media is used by the Indonesian Ombudsman Bengkulu for public service purposes. This study is a qualitative study that seeks to analyze and describe the use of Instagram in public services by the Ombudsman RI Bengkulu. The results showed that social media, by the Ombudsman RI Bengkulu, was used as a medium for socializing and raising complaints in the process of public service. Besides being used as a media for public services, there are positive and negative impacts arising from the use of social media in the public service process by the Ombudsman RI Bengkulu. However, the use of social media is considered effective and is considered to be able to facilitate the process of public service, besides that it is also a manifestation of the diffusion of innovation in the public service process by the Indonesian Ombudsman Bengkulu. Keywords: Utilization, Social Media, public services, RI Ombudsman Bengkulu, Innovation  

scholarly journals Development of E-State and Innovative Technology in Improving Public Service Quality in Azerbaijan

2020 ◽  
Author(s):  
Farhad Rahmanov ◽  
Elchin Suleymanov ◽  
Khayala Ibrahimova
Keyword(s):  
Service Quality ◽  
Public Service ◽  
Public Services ◽  
The State ◽  
Innovative Technology ◽  
The Internet ◽  
Continuous Increase ◽  
Internet Technologies ◽  
The Public ◽  
State Management

The rapid development of the Internet technologies and the continuous increase in the usage area, increase the service quality and speed by utilizing the internet technologies in some of the public services provided. Most of the public services are now provided as electron in developed countries. The concept of state management through innovation methods, the importance of e-government structure in increasing the speed of the state provided by the state is increasing every day, Azerbaijan is also one of the fastest developing countries as it is an internet infrastructure and its population is highly effective on the internet and other innovative technologies. Particularly, some of the oil revenues coming to the country are spent on modernization of modern technologies. The aim of this study is to examine the effects of innovation and e-government applications in the field of public administration in Azerbaijan over the last decade and its impact on public service quality. Developments in recent years in terms of increasing the quality of public service in Azerbaijan, ASAN service, E Signature, ASAN Signature, Electronic tax system and other innovations in the field of public service have constituted the subject of the research and at the end of the study proposals have been made to increase the efficiency of the system.

scholarly journals PELAYANAN KTP ELEKTRONIK DI MASA PANDEMI COVID-19 PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA BAUBAU

2021 ◽  
Vol 4 (1) ◽  
pp. 39
Author(s):  
Ahmad Farouq Mulku Zahari ◽  
Anis Ribcalia Septiana ◽  
Taslim Fait
Keyword(s):  
Service Delivery ◽  
Human Resources ◽  
Manufacturing Process ◽  
Public Services ◽  
Qualitative Approach ◽  
The Internet ◽  
Online Service ◽  
The Public ◽  
Civil Registration ◽  
Service Standards

The purpose of this research is to find out how the service for making electronic ID card during the Covid-19 pandemic at the Department of Population and Civil Registration of Baubau City, as well as what are the inhibiting and supporting factors in providing services to the community. This research uses a descriptive qualitative approach through literature studies. The results show that the Department of Population and Civil Registration of Baubau City has implemented public services according to service standards in making electronic ID card, where services are carried out online using the WhatsApp (WA) application via an Android phone, the public is also free of charge in the manufacturing process, providing facilities and adequate infrastructure in accordance with the Covid-19 health protocol, and placing competent officer to facilitate service delivery. The results of this study also reveal the factors that affect the service of making electronic ID cards at the Department of Population and Civil Registration of Baubau City, during the Covid-19 pandemic, namely: supporting factor where the tools available in providing services are adequate and the human resources competent in their field. Even though there are several technical obstacles, especially from the internet network, not all people have an Android phone and understand the mechanism of online service. 

Electronic Business Models Design for Public-Private Partnerships

2011 ◽  
pp. 209-220
Author(s):  
Euripidis Loukis ◽  
Elena Tavlaki
Keyword(s):  
Private Sector ◽  
Cultural Heritage ◽  
Business Model ◽  
Public Services ◽  
Business Models ◽  
Public Information ◽  
Value Added ◽  
Public Private Partnerships ◽  
The Internet ◽  
The Public

Public-private partnerships (PPPs) provide an alternative model for producing and delivering public services, both the traditional public services and the electronic ones (i.e., the ones delivered through electronic channels, such as the Internet or other fixed or mobile network infrastructures; Aichholzer, 2004; Andersen, 2003; Broadbend & Laughlin, 2003; Jamali, 2004; Lutz & Moukabary, 2004; McHenry & Borisov, 2005; Nijkamp, Van der Burch, & Vidigni, 2002; Spackman, 2002; Wettenhall, 2003). The basic concept of the PPP model is that the public and the private sectors have different resources and strengths, so in many cases, by combining them, public services can be produced and delivered more economically and at higher quality. In this direction, a PPP is a medium to a long-term relationship between public organizations and private-sector companies, involving the utilization of resources, skills, expertise, and finance from both the public and the private sectors, and also the sharing of risks and rewards in order to produce some services, infrastructure, or other desired useful outcomes for the citizens and/or the businesses. Information and communication technologies, and in particular the Internet and WWW (World Wide Web) technologies, have opened a new window of opportunity for a new generation of PPPs for offering new electronic public services in various domains, for example, for developing and operating public information portals (Andersen, 2003), electronic transactions services (Lutz & Moukabary, 2004), electronic payment services (McHenry & Borisov, 2005), value-added services based on public-sector information assets (Aichholzer, 2004), and so forth. However, before such a new service is developed, it is of critical importance to design systematically and rationally its business model, which, according to Magretta (2002), incorporates the underlying economic logic that explains how value is delivered to customers at an appropriate cost and how revenues are generated. Vickers (2000) argues that most of the failures of e-ventures (also referred to as dot-coms) are due to the lack of a sound business model or due to a flawed business model. However, most of the research that has been conducted in the area of e-business models is dealing mainly with the description and abstraction of new emerging e-business models, the development of e-business-models classification schemes, and the clarification of the definition and the components of the business model concept, as described in more detail in the next section. On the contrary, quite limited is the research on e-business-models design methods despite its apparent usefulness and significance; moreover, this limited research is focused on private-sector e-business models. No research has been conducted on the design of PPP business models for offering electronic services. In the next section of this article, the background concerning PPPs and e-business-models research is briefly reviewed. Then a new framework for the design of e-business models is presented, which has been customized for the design of PPP business models for offering electronic services. Next, the above framework is applied for the design of a PPP business model for the electronic provision of cultural-heritage education for the project E-Learning Resource Management Service for the Interoperability Network in the European Cultural Heritage Domain (ERMIONE) of the eTEN Programme of the European Union (Grant Agreement C517357/2005). Finally, the future trends and the conclusions are outlined.

scholarly journals A PROMOÇÃO DA TRANSPARÊNCIA E DO ACESSO À INFORMAÇÃO E DADOS PÚBLICOS VIA INTERNET: um estudo no Estado do Tocantins

2019 ◽  
Vol 5 (1) ◽  
pp. 396-427
Author(s):  
Suzana Gilioli Nunes ◽  
Nelson Russo de Moraes ◽  
Romário Rocha do Nascimento
Keyword(s):  
Public Management ◽  
Communication Theory ◽  
Public Information ◽  
The State ◽  
The Internet ◽  
The Public ◽  
Brazilian Government ◽  
Palabras Clave ◽  
Use Of The Internet ◽  
Effective Use

A construção de uma sociedade mais justa, livre e solidária depende da efetiva cooperação e participação dos cidadãos. Esta pesquisa objetivou analisar a efetiva utilização da Internet como um mecanismo promotor da transparência e do acesso à Informação e Dados Públicos, pela população do Tocantins, especificamente por meio dos Portais da Transparência dos municípios. Para a amostra, foram escolhidos os maiores 25 municípios do estado do Tocantins e analisadas as prestações de contas públicas (na Internet) destes municípios, por meio de navegação orientada por uma estrutura de 32 aspectos de análise de acordo com os princípios da teoria da comunicação e o Manual de Acessibilidade do Governo Brasileiro (aplicável à navegação nos sites da gestão pública no Brasil).   PALAVRAS-CHAVE: Portal da Transparência; Tocantins; Internet, contas públicas.     ABSTRACT Building a more just, free and supportive society depends on the effective cooperation and participation of citizens. This research aimed to analyze the effective use of the Internet as a mechanism to promote transparency and access to Public Information and Data, by the population of Tocantins, specifically through the Transparency Portals of the municipalities. For the sample, the largest 25 municipalities in the state of Tocantins were chosen and the public accounts (on the Internet) of these municipalities were analyzed through navigation guided by a structure of 32 aspects of analysis according to the principles of communication theory and the Brazilian Government Accessibility Manual (applicable to navigation on public management sites in Brazil).   KEYWORDS: Transparency Portal; Tocantins; Internet, public accounts.     RESUMEN La construcción de una sociedad más justa, libre y solidaria depende de la efectiva cooperación y participación de los ciudadanos. Esta investigación objetivó analizar la efectiva utilización de Internet como un mecanismo promotor de la transparencia y del acceso a la Información y los datos públicos, por la población de Tocantins, específicamente a través de los Portales de la Transparencia de los municipios. Para la muestra, fueron elegidos los mayores 25 municipios del estado de Tocantins y analizadas las prestaciones de cuentas públicas (en Internet) de estos municipios, por medio de navegación orientada por una estructura de 32 aspectos de análisis de acuerdo con los principios de la teoría de la comunicación y el Manual de Accesibilidad del Gobierno Brasileño (aplicable a la navegación en los sitios de la gestión pública en Brasil).   PALABRAS CLAVE: Portal de la Transparencia; Tocantins; Internet, cuentas públicas.

A New SWOT Analysis of an E-Government System

2012 ◽  
pp. 74-95
Author(s):  
Huong Ha
Keyword(s):  
Technology Adoption ◽  
Public Services ◽  
Swot Analysis ◽  
Public Trust ◽  
The Internet ◽  
Policy Recommendations ◽  
The Public ◽  
Current State ◽  
Efficient Delivery ◽  
Technological Means

E-Government is defined as the utilization of the Internet and other technological means to deliver public services to citizens. Following the success of the iGov2010 plan, Singapore has recently launched an e-Government Master Plan 2011-2015 (eGov2015), which opens a new epoch of relationship between government and the public. This chapter aims to (i) discuss the current state of the e-Government system in Singapore, (ii) provide a SWOT (strengths, weaknesses, opportunities and threats) analysis of this e-Government system, and (iii) make policy recommendations on how to address challenges, facing e-Government in order to enhance public trust via the effective and efficient delivery of public services. This chapter is significant as it (i) addresses the issues from a practical perspective and from the view of users, and (ii) provides a better insight for further research in e-Government systems. Finally, neighbouring countries may benefit from the lessons drawn from the Singapore experience in terms of how to achieve a balance between technology adoption, citizen engagement, and delivery of electronic public services.

scholarly journals NEW CHALLENGES FOR PUBLIC ADMINISTRATION AT THE AGE OF THE RIGHT TO THE INTERNET ACCESS

2020 ◽  
Author(s):  
Zdenek Fiala ◽  
◽  
Olga Sovova ◽  
Keyword(s):  
Czech Republic ◽  
Public Administration ◽  
Public Space ◽  
Public Services ◽  
Good Governance ◽  
Internet Access ◽  
The Internet ◽  
The European Union ◽  
The Czech Republic ◽  
The Public

The paper discusses the challenges, benefits, and risks of the digitization in public services; argues the internet access right as a fundamental human right and the obligation of a state to provide digital services in the public administration; points out the main tasks of public administration when introducing the principles of good governance; addresses the development of the mentioned principles in the European public space as well at the examples of the Czech Republic. The authors critically describe evaluation methods of digitized public administration and e-Government, including the general model of user acceptance of information technology and benchmarking within the global worldwide information society. The paper highlights practical examples of digitization of the public space in the European Union and in the Czech Republic. The paper concludes with the issues of the state obligation to cover gaps between the legal and economic demand for digitization and provision of digital public services and needs of communities and individuals. The authors use the economic approach to examine legal issues of digitization in public administration. The comparison of the European legislation and Czech national legislation form the primary methodology of the interpretation of the rights of users as well as the obligations of the public administration. Practical examples, figures and tables highlight the argued issues.

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