scholarly journals Keynes, Trouton and the Hector Whaling Company. A Personal and Professional Relationship.

2015 ◽  
Author(s):  
Bjjrn Basberg
Keyword(s):  
Professional Relationship

Service user violence against social workers in Italy: Prevalence and characteristics of the phenomenon

2021 ◽  
pp. 146801732110091
Author(s):  
Alessandro Sicora ◽  
Urban Nothdurfter ◽  
Barbara Rosina ◽  
Mara Sanfelici
Keyword(s):  
Social Workers ◽  
Social Services ◽  
Child Protection ◽  
Service User ◽  
Online Survey ◽  
Professional Relationship ◽  
Effective Prevention ◽  
Client Violence ◽  
Prevention Programmes ◽  
Victims Of Violence

Summary Client violence in social services is perceived as constantly increasing in Italy, raising deep concern. This article presents the results of the first online survey on the phenomenon. Involving 20,112 social workers, the aim was to determine the prevalence and forms of client violence towards social workers and to identify key factors associated with such events. Findings The results suggest that the vast majority of Italian social workers experience client violence during their careers. Verbal aggression and threats were most common forms of violence, followed by physical attacks and property damage. Young and less experienced social workers appeared more likely to be victims of violence, as well as those who more frequently work in isolation or without their colleagues’ support. Social workers in child protection services, services for adults and municipality services accessible to the entire population were found to be at higher risk of client violence. The social workers considered the quality of the client/professional relationship and communication skills to be critical in preventing and dealing with aggression by users. Unfulfilled clients’ expectation was considered to be one of the main factors contributing to frustration and the consequent hostile behaviour. Applications Violence against social workers is a ‘wake-up call’ that makes the weakening of welfare services, and therefore of professional social work, more visible. The first nationwide study on service user violence reported by this paper may significantly contribute to raising awareness about the phenomenon in Italy and to the devising of effective prevention programmes.

Understanding emotions as effective practice in English probation: the performance of emotional labour in building relationships

2017 ◽  
Author(s):  
Andrew Fowler ◽  
Jake Phillips ◽  
Chalen Westaby
Keyword(s):  
Emotion Management ◽  
Professional Relationships ◽  
Effective Practice ◽  
Professional Relationship ◽  
Deep Acting ◽  
Building Relationships ◽  
Emotional Labour ◽  
Complex Emotion ◽  
Understanding Emotions

In this chapter we study the performance of emotional labour by probation practitioners to reveal the complex emotion management undertaken to develop the officer-offender relationship. We begin by discussing the rise of managerialism and its effect on how emotions should be used in the officer-offender relationship, before focusing on Skills for Effective Engagement and Development and Supervision programme. We use data generated through interviews with probation practitioners to analyse one aspect of SEEDS: the development of the professional relationship through getting to know and understand the client and the need to create clear boundaries. By analysing the data through the lens of emotional labour we focus on the use of surface and deep acting in order to create effective professional relationships as required by the SEEDS model. We found that practitioners are required to perform considerable emotional labour which has, until now, remained unacknowledged in probation policy and discuss what needs to be done if SEEDS were reintroduced following the implementation of Transforming Rehabilitation. (164)

scholarly journals Challenges of collaborative education and academic learning in engineering higher education

2020 ◽  
Vol 8 (8) ◽  
pp. 192-202
Author(s):  
Marcelo de Jesus Rodrigues da Nóbrega ◽  
Patrícia Guedes Pimentel ◽  
Flavio Maldonado Bentes
Keyword(s):  
Higher Education ◽  
Professional Training ◽  
Collaborative Teaching ◽  
Academic Learning ◽  
Professional Relationship ◽  
Education Professionals ◽  
Higher Education Professionals ◽  
Collaborative Education ◽  
Everyday Problems ◽  
Education Process

The focus that will be given in this article, is the relevance of collaborative teaching in the academic environment, with emphasis on higher education in engineering, considering the professional relationship between educating agents and students. To assist in the higher education process, the main challenges encountered will also be addressed, as well as to point out possible increasingly necessary solutions. Raising such important educational issues is necessary since the reference of an institution of higher education is based, among other aspects, on the qualifications of the teacher and his professional training, as well as on his ability to deal with everyday problems. Thus, seeking to achieve the proposed objectives, a bibliographic review was carried out on the theme presented and its consequences in relation to higher education, focusing on engineering courses. In addition to defining concepts related to collaborative teaching, this study links the relationships between higher education professionals, to the institution's growth and improvement. Finally, it was possible to verify that some of the problems listed in the present study are related to the way in which education professionals deal with everyday matters.

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