Plant Inspection Outcomes and Product Recalls: The Role of Inspector Experience

2014 ◽  
Author(s):  
George Ball ◽  
Enno Siemsen ◽  
Rachna Shah
Keyword(s):  
Product Recalls ◽  
Plant Inspection

scholarly journals All Supply Chains Don't Flow Through: Understanding Supply Chain Issues in Product Recalls

2008 ◽  
Vol 4 (2) ◽  
pp. 167-182 ◽  
Author(s):  
Marjorie A. Lyles ◽  
Barbara B. Flynn ◽  
Mark T. Frohlich
Keyword(s):  
Supply Chain ◽  
Supply Chains ◽  
Current Situation ◽  
Future Research ◽  
Product Recalls ◽  
Product Recall ◽  
Flow Through ◽  
Research Questions ◽  
The Impact

Our paper conceptualizes and highlights the role of the supply chains in China's product recall problems. We raise questions about the interrelationships of the focal manufacturer and the supplier firms and the consequences of these relationships. We address some of the causes of the current situation, including a discussion of deep supply chains, the importance of relationships, the role of trust and the impact of cultural misunderstandings. We suggest many future research questions to further understand how the supply chain can cause or deter product recalls.

EXPRESS: Regulating Product Recall Compliance in the Digital Age: Evidence from the “Safe Cars Save Lives” Campaign

2021 ◽  
pp. 002224292110230
Author(s):  
Sotires Pagiavlas ◽  
Kartik Kalaignanam ◽  
Manpreet Gill ◽  
Paul D. Bliese
Keyword(s):  
Media Coverage ◽  
Digital Marketing ◽  
Regulatory Agencies ◽  
Product Recalls ◽  
Product Recall ◽  
Before And After ◽  
Empirical Context ◽  
The Impact ◽  
The U.S

The unprecedented number of product recalls in recent years and subsequent low consumer recall compliance raise questions about the role of regulatory agencies in ensuring safety. In this study, the authors develop a conceptual framework to test the impact of a regulator-initiated digital marketing campaign (DMC) on consumer recall compliance. The empirical context is the launch of a nationwide DMC by the U.S. automobile industry’s regulator. The analysis utilizes recall completion data from 296 product recalls active both before and after the DMC’s launch. The results show that the DMC improves consumer recall compliance. In the first four quarters after it was introduced, the DMC increased the number of vehicles fixed, on average, by 20,712 per recall campaign over what was to be expected without the DMC. Regarding boundary conditions, the study finds that the DMC is more effective for recall campaigns with greater media coverage and for those with older recalled products. However, the DMC’s effect is weaker as the time needed to repair a defective component increases. The findings should help regulators make compelling cases for greater resource allocation toward digital initiatives to improve recall compliance.

Product recalls and the moderating role of brand commitment

2013 ◽  
Vol 25 (2) ◽  
pp. 179-191 ◽  
Author(s):  
Frank Germann ◽  
Rajdeep Grewal ◽  
William T. Ross ◽  
Rajendra K. Srivastava
Keyword(s):  
Product Recalls ◽  
Brand Commitment ◽  
Moderating Role

scholarly journals The role of formal and informal institutional pressures in local gatekeepers' responses to international product recalls.

2021 ◽  
Author(s):  
◽  
Ynyr Cadwaladr Berry
Keyword(s):  
New Zealand ◽  
Institutional Environment ◽  
Institutional Pressures ◽  
Product Recalls ◽  
Product Recall ◽  
Structured Interviews ◽  
Global Marketplace ◽  
Brand Recall ◽  
Organisational Behaviour

<p>Product recalls are omnipresent and unavoidable in the global marketplace. Despite the financial losses, brand equity damage, and the hazard to consumer health they impose there is little multidisciplinary international research on the phenomenon. A growing number of studies are investigating the impacts of product harm crises and the recalls and providing valuable implications, but little has been done to address the determinants of organisational behaviour and decision making during the product recall.  The purpose of this thesis is to conduct an investigation into the role of local New Zealand gatekeepers and their interaction with international brands during an international product recall. I also investigate the institutional environment in which these firms operate in, and the influence it subjects to their product recall strategies and processes. Because of the lack of empirical research on international product recalls in the extant literature, a qualitative interpretative methodology based on semi-structured interviews is employed.  Findings suggest that in the event of a potential product harm crisis leading to product recall in New Zealand, home country regulatory institutions take a collaborative approach with focal firms involved in the recall process. The gatekeeper orientation towards the customer, environmental institutional pressures (coercive and normative), and gatekeeper risk avoidance influence the gatekeeper to initiate preventative recalls. Furthermore, in face of a potential product harm crises, where the local gatekeeper is the dominant organisation, coercive institutional pressure to initiate a preventative recall is exerted towards the partnering international brand. In a severe international product harm crisis leading to product recall, normative institutional pressures encourage the local gatekeeper to initiate preventative product recalls and alongside the international brand, undertake proactive recall strategies. Whereas in ambiguous recall situations, mimetic institutional pressures encourage the local gatekeeper to initiate preventative product recalls and alongside the international brand undertake proactive recall strategies. I propose that in environments of weak formal institutions, informal institutional pressures play a greater role on gatekeeper and international brand recall strategies and processes. Traceability and supply chain knowledge are found to be vital in effective international product recalls.</p>

Dairy Farm Reservoir of Listeria monocytogenes Sporadic and Epidemic Strains

2004 ◽  
Vol 67 (11) ◽  
pp. 2496-2499 ◽  
Author(s):  
MONICA K. BORUCKI ◽  
JAMES REYNOLDS ◽  
CLIVE C. GAY ◽  
KATHERINE L. McELWAIN ◽  
SO HYUN KIM ◽  
...  
Keyword(s):  
Listeria Monocytogenes ◽  
Foodborne Pathogen ◽  
Dairy Farm ◽  
The United States ◽  
Restriction Enzyme Digestion ◽  
Product Recalls ◽  
Epidemic Disease ◽  
Human Illness ◽  
Sporadic Disease

Identifying the reservoirs of a pathogen is vital for control of sporadic disease and epidemics. Listeria monocytogenes is a zoonotic foodborne pathogen that is responsible for 28% of food-related deaths in the United States annually, as well as a major cause of massive product recalls worldwide. To examine the role of the dairy farm as a potential source or reservoir for L. monocytogenes subtypes shown to cause human listeriosis, we compared the pulsed-field gel electrophoresis (PFGE) restriction enzyme digestion profiles of L. monocytogenes dairy farm–associated strains (milk, environmental, and bovine) to human sporadic and epidemic disease strains. Twenty-three percent of human sporadic strains had PFGE patterns identical to that of farm isolate(s). Additionally, three farm environmental strains and one human sporadic strain had a PFGE pattern identical to a strain of L. monocytogenes responsible for the 1985 California epidemic. These data indicate that this epidemic strain continues to cause sporadic human illness and has a potential dairy farm as a reservoir.

scholarly journals The role of formal and informal institutional pressures in local gatekeepers' responses to international product recalls.

2021 ◽  
Author(s):  
◽  
Ynyr Cadwaladr Berry
Keyword(s):  
New Zealand ◽  
Institutional Environment ◽  
Institutional Pressures ◽  
Product Recalls ◽  
Product Recall ◽  
Structured Interviews ◽  
Global Marketplace ◽  
Brand Recall ◽  
Organisational Behaviour

<p>Product recalls are omnipresent and unavoidable in the global marketplace. Despite the financial losses, brand equity damage, and the hazard to consumer health they impose there is little multidisciplinary international research on the phenomenon. A growing number of studies are investigating the impacts of product harm crises and the recalls and providing valuable implications, but little has been done to address the determinants of organisational behaviour and decision making during the product recall.  The purpose of this thesis is to conduct an investigation into the role of local New Zealand gatekeepers and their interaction with international brands during an international product recall. I also investigate the institutional environment in which these firms operate in, and the influence it subjects to their product recall strategies and processes. Because of the lack of empirical research on international product recalls in the extant literature, a qualitative interpretative methodology based on semi-structured interviews is employed.  Findings suggest that in the event of a potential product harm crisis leading to product recall in New Zealand, home country regulatory institutions take a collaborative approach with focal firms involved in the recall process. The gatekeeper orientation towards the customer, environmental institutional pressures (coercive and normative), and gatekeeper risk avoidance influence the gatekeeper to initiate preventative recalls. Furthermore, in face of a potential product harm crises, where the local gatekeeper is the dominant organisation, coercive institutional pressure to initiate a preventative recall is exerted towards the partnering international brand. In a severe international product harm crisis leading to product recall, normative institutional pressures encourage the local gatekeeper to initiate preventative product recalls and alongside the international brand, undertake proactive recall strategies. Whereas in ambiguous recall situations, mimetic institutional pressures encourage the local gatekeeper to initiate preventative product recalls and alongside the international brand undertake proactive recall strategies. I propose that in environments of weak formal institutions, informal institutional pressures play a greater role on gatekeeper and international brand recall strategies and processes. Traceability and supply chain knowledge are found to be vital in effective international product recalls.</p>

scholarly journals Managing customer satisfaction after a product recall: the joint role of remedy, brand equity, and severity

2021 ◽  
Author(s):  
Alexander Mafael ◽  
Sascha Raithel ◽  
Stefan J. Hock
Keyword(s):  
Customer Satisfaction ◽  
Brand Equity ◽  
Positive Impact ◽  
Negative Relationship ◽  
Product Recalls ◽  
Product Recall ◽  
Failure Severity ◽  
The Impact ◽  
The Relationship

AbstractFirms struggle to respond to product recalls and manage post-recall customer satisfaction. In three studies, we examine the impact of firms’ remedy choice on satisfaction and provide evidence that firms’ post-recall remedy efforts are often not optimal. In Study 1 (field study), we estimate the longer-term effects of remedy on different satisfaction metrics and show that offering full remedy is much more important for low and high (vs. medium) brand equity firms, especially when failure severity is high. In Study 2 (experiment), we find further evidence that the positive impact of full remedy on satisfaction is moderated by brand equity in a u-shaped fashion. Finally, Study 3 (experiment) provides further evidence that the relationship between remedy and brand equity is contingent on failure severity. The findings contribute to the literature on firms’ management of negative relationship events and provide managers with the empirically grounded 5R guidelines to make better remedy decisions in response to product recalls.

Sign in / Sign up

Export Citation Format

Share Document